MyVanilla Debit Card

I had a gift card for $150.00 and that money was stolen from me.
It has been a year of calling multiple times and waiting more than 1/2hour for an answer.
And how do you like a replacement card for $11.94?
The worst experience ever... SCAM!

I purchased a myvanilla card at a Speedway Gas Station here in Ohio on October 30. I went home and tried to activate online and the system was down. So I called the customer service and she was nice and went through all the steps of asking for my address, name, SSN, phone number, email. I happen to know all the answers to these questions as they pertain to my life. When finished, I was told the validation failed based on the information I gave her and that was the end of the call. A few days later I tried online activation and was able to access the input form. I put in all my information and it failed again. I even tried my previous address of three years ago. It still failed. Good thing i only bought $20 with the $3.95 fee. I think to get my money back they will charge me a fee. So now I have a myvanilla card with no way on how to use it. What a waste.

This is the worst "gift" I've ever been given. The card has been HACKED two different times. I spent months after the first hack to get the card re-instated, but It's already been HACKED again! Obviously this product is easy to steal from by thieves. I'll never do business with VGC... if someone gives me one of these as a gift again, I will immediately give it back to them. It's not worth the giant hassle!

I was given a Vanilla gift card as a gift. The first time I went to use it, for the original amount, the purchase was denied because the card has been used three times already for unauthorized purchases. Vanilla only refunded 80% of the card. That was after 8 months of very poor customer service. I would never recommend Vanilla gift cards.

I was purchasing these for my employees - what a nightmare! I am out $100 because my employee can't use the card because it was fraudulently used by someone online. My employee called customer service and was told that it was used by someone else. So I called customer service and even though I now have the card again, and I purchased it! - they won't deal with me because my employee had already called. I don't know if thieves scan the cards on the Walmart rack or what - but I will NEVER buy another one!

I only gave them a 1 because there is not a 0 option. I only bought this to make a purchase online and wanted to close it after. I called the customer service line for 24 hours with no option to speak for a rep and NO option to close the account. I mailed them a letter requesting they close my account and if I do not see any confirmation of it being closed I will get an attorney involved since they now have my personal information. This has to be a scam - I have never had any kind of account where I could not reach a customer service rep. My Vanilla is illegal.

My son got a MyVanilla Debit Card for graduation that had $100 loaded on it by his grandparents. When he was unable to activate the card online(the same system error that everybody else has reported), we called in to the 1-855 number several times, only to be hung up on. Asked for a supervisor multiple times, and finally got one(Harper) who had me attempt to guess other possible loaded amounts. I threw out $75 after $100 wouldn't take in THEIR system, and it miraculously worked. Even though his grandparents have the receipt for $100 plus $3.95 fee, he had to settle for the $75. Its almost not worth the fight, but scam artists MUST be exposed to keep others from being scammed. Enjoy your swindled $25, MyVanilla Debit Card. Now, let's hope my son can access the remaining $75 before it is eaten up in fees.

This horrid financial product is sold throughout the US military inside the various exchanges and commissaries. Unfortunately, the online access is essentially nonfunctional, serious questions posted to the many review sites for the company are never answered (see below the reviews on this page), and the approach to reloading is prohibitive if not entirely impossible for a service member *unless* they agree to a continuing direct deposit - which ensures that this company has your money every month, whether or not you actually want to make that deposit at that time.

This is a terrible financial product and everyone should stay away unless they live within very close proximity to one of the few automatic teller machines (ATM) with deposit capabilities and you need to routinely make card-based (online) purchases but do not have a debit card.

Difficult card to use in stores. Most of the time you have to tell cashiers how to process.
Worst experience...
Recently found an old card in a packed away bag, and checked their website for amount still on.
It stated valid through 2019 on the card, but when I checked their online balance checker, it stated 'active, with $5 balance.
After trying many times to talk to customer service, they finally told me I had to pay $10 to issue new card? Lol, why couldn't they just allow existing card to be used, since online it shows as ' active'?
It's a ripoff