MyVanilla Debit Card

I've had my vanilla prepaid card for awhile now. But in September someone has tried to use it for $1. Six times so the put my card on suspension for possible fraud activity but didn't bother to let me know. So here it is end of November and I load $200 on it and go to use it and it won't let me use it. Still waiting on new card after 2 w

I just purchased this card and they couldn't verify identity through their system. I called in and they want photo Id must be in color along with the front and back of the prepaid card and copy of my receipt. If I knew this was going to be such a hassle while their holding my money hostage. Completely insane to need me to send in all that crap. Customer service is a joke. They are doing this to everyone in hopes of keeping their money and or commuting identity theft. We must all come together as we're having the same issues and get ahold of the FTC and attorney general in your states. I feel like I'm being robbed. Dont trust this place run as far away as you can.

I did NOT sign up for this or any other card. I received a text thanking me for signing up. I was concerned so I called them. After holding a long time, I finally got a rep who said they cannot find a card with my name, and they cannot search by phone number. Said someone must be using my phone number. She complained that I was hard to hear, that I was typing on a keyboard. I was not. There was someone else on the call. I finally hung up. I have been receiving spam calls on my phone since.

I went on a trip and made a horrible mistake and used this card at hotel. The hotel I stated charged $100 for incidentals. Once I checked out the pending hold will be removed. Funds that were put on hold would return and be in use, now this card put hold at $120.00 yes Vanilla will do this to you! Most cards will release the funds back in 3-5 days! Not Vanilla, I had to wait 30 days! Plus the charge. 95 for every transactions

Please don't use them

I purchased one of these cards almost three days ago as soon as i get home i tried to register it online it gave me a hard time so i called the customer service number provided on the card only to be given the run around didnt even help me they ended up locking my card asking me for reciepts my id my social all types of stuff 2 days later my card is still blocked they cant find the proofs of identity that i sent them and now the problem is with the card not my identity this has been the worst week ever these people know nothing about customer service i will never use this scam card service again the worst period!

My grandson got one of these for his xmas gift unopen, we know the family we know NO one used it. I send a dispute took several days to even get the appropriate department that was back in March i was told it would take 45 to 90 days it was a pending $ amount not even deducted. I called & emailed about the 45 day mark was told i needed to wait the 90 we are now over 90days... i sent an email no answer, called was hung up on after the rep ask for my number... called back was told they will get back to me in 48 to 72 hrs... sorry about your problem! DO NOT Buy or gift these cards. I know it takes 30 to 45 days but 90 just them using the money in their bank to get interest and they have no concern about issues. I will make sure my family and friend NEVER use this company ever!

Hi!

If you call the number on the back to check your balance, well good luck. Each time you call and press a number that they give you in accordance with balance checking, they drop the call. So then when you go on the website you would think they would give you ease and you would be a few clicks away. Oh no. Either the page is down, or when I first typed the card in, it showed I had $0.00 credits. Then I refreshed the page, typed in the numbers again and finally was able to retrieve this info. Try calling their number it's entertaining to be hung up on. This occured on 12/17/21 at approximately 10:30am. I am never purchasing giftcards from them for anyone. Ridiculous! We can put people in space, but we can't figure out a dial-up balance inquiry.

I bought this card for my daughter for her birthday and loaded $400. Got home and gave it to her and spent several hours trying to activate it. They kept requesting seriously private personal information in order to activate this prepaid card. Social security numbers, mothers maiden names, etc. We got fed up with the process and told them we had our recipt and would return it to Walmart and buy a different regular easy to use prepaid card. They told us that we would not be able to return it even though we just bought it today. That they would have to refund us directly from the company on the phone. And there would be a $25 return fee and then a check in the mail in 7-10 days. Are you even serious?! This card is a scam! Do not buy it!

This is how they get money from you, you can not use the card unless your total is below the Amt on card, it can't be a penny over even if you wish to pay reminder with a different card. Good luck buying something that comes to the exact ant on card, you just have to spend less and let them have the leftover money