MyVanilla Debit Card

Scam scam scam do not do it I am 42 years old I'm married I have two kids own a house have several bills we both work we got my vanilla cards me and my husband both. I called in one day to check on a refund for my husband's card and they put it on hold it is now been over four days there's $1,100 sitting on that account and we cannot have access to it they ask for a social security card a billing address with his name on it and also a picture ID front and back we sent in all that information and had to take off two hours of work to go down to the administrative building to get a new social security card and won't take the receipt for it and it takes over 2 weeks to get a car so we are stuck with no money to pay our bills to get gas to get food I have two sick kids right now and can't have access to our $1,100 from our direct deposit that went in there yesterday it's been 4 days now and they are still giving a s*** rude on the phone hanging up on us will not let us have access to our money or keep saying that they need more verification after more verification after more verification when we've given them everything that they've asked for so this is a legitimate total scam I would not

I called in on the Monday before my direct deposit was set to hit informing them that my name had changed and requested a new card... Tuesday comes around and my paycheck never hits my account. I call and ask what is the issue and they inform me that because my name on my account (the one I called to change the previous day) and the name on the direct deposit supposedly didn't match, I was unable to access my funds. I was instructed to send in my divorce decree (the reason for the name change) and a copy of my driver's license which I did that same day. I was told that once I sent those in, allow 24 hours and then call back to see if the hold had been lifted. I call Wednesday and they tell me I need to wait an additional 48 hours for the funds because the documents are "still under review". I call Friday and they inform me that the documents are still under review and allow 24-72 hours for them to process. I have been waiting for this paycheck for almost 4 days now... bills I normally pay on the 15th are now overdue and I'll have to pay extra when/if the hold is ever lifted. I have almost $900 just sitting there, unable to use because this company cannot get their stuff together and lift a hold I showed plenty of proper documentation to lift. DO NOT USE THIS COMPANY.

I was given a $100 Vanilla Gift card from my dad for my birthday. Within a week of receiving it, someone from FL (I live in TX) stole the info and used it to pay their utility bill, but I didn't know about it until a couple of months later because I hadn't used it yet. Once I figured out it was stolen I immediately called and tried disputing it. For some reason I wasn't receiving the form and after 2 months I FINALLY received it. About 2 weeks later I received a letter in the mail saying that there was nothing they could do because I didn't file the dispute within 2 months of it being stolen, even though I didn't know it was stolen until after. Everyone I talked to was super sweet and helpful except the supervisor. She was rude and could care less that my dad's hard earned money was stolen and just kept saying they weren't going to help me. DO NOT PURCHASE THEIR CARDS!

Got a VANILLA PREPAID VISA DEBIT GIFT CARD for fathers day/birthday from kids. Went to use it online minutes after getting. Card declined, went online and seen a purchase for whole amount went through within minutes of kids buying and activating Card with a AIR DROP ANGELS, LLC. They don't speak english and laugh, called VANILLA and they pretty much laughed as well. First time with one of these cards. Prepaid companies and these scam companies have to be working together to bilk tens of millions of dollars from consumers. To know gift card number and when it is activated with the exact amount of money means both PREPAID COMPANY AND SCAMMERS ARE WORKING TOGETHER. As this company has been in business for several years now means nothing is being done by VANILLA, MASTERCARD/VISA AND LAW ENFORCEMENT AGENCIES. Bottom line, they all have their hands in these scams raking in god knows how much money from consumers with absolutely nothing being done by anyone. PLEASE, DO NOT EVER BUY THESE CARDS!

I was given a gift card of 50.00 value, actually a reloadable debit card as a gift. Without clarity the company took my funds down to 22.35. Even though the expiration date is 2/25 they contend that because I didn't use the card within a stated time per the company, so they charged me a 3.95 fee each month after 90 days the card was not used. Of course, this was not explained to me. They said that this was in the written document that came with the card. And you would know that the info was in small print and very confusing. Infact, I tried on more than one occasion to use the card and it kept getting denied. I called about it being denied and again this was not explained to me that my purchase was denied because they had been taking my funds, and my purchase was over the amount remaining on my card. If I hadn't called again to find out why my card was being rejected and being finally told I only had a balance of 22.35 I would have forfeited the entire 50.00. I called and asked for a refund. After about an hour on the phone being told multiple times I could not get a refund; and contact with two different individuals the 2nd one who said he talked with a manager I was refunded 7.90.

Website doesn't work properly. Card is trash. Representative don't value customer and my money was taken off card per company for inactive use

TERRIBLE CUSTOMER SERVICE! I will never use this fraudulent company ever again! I bought the card today and loaded money on to it. The website throws error after error and does not allow you to register the card. Total BS. Called the number and got right through to a representative but was told that I maxed out the attempts to register the card and now it is impossible to register. The whole purpose of buying this card was to get cash out of my bank as all the banks were closed and could not take money out of the ATM. They told me since It is now impossible to register the card I cannot use it in an ATM or get cash back at all. I asked them to refund my money and was told My only option was for them to send me a check in the mail and that they would charge me another 10 dollars to do that. They also suggested I could go buy another vanilla card and register that but that I could not transfer the money from the first card to the next one. Why would I even buy another card!? They are some real husslers. Do not suggest ever using their services! Would give it zero stars if I could!

This vanalla card is a big scam don't ever get this card they scammed me out of 500 dollers I'm never getting this card again I'm thinking about reporting this to the police

Ive had myvanillacard for quite some time and have had nothing but problems with getting denied at the cash register at the market when you have plenty of money on it. But the latest thing takes the cake, i loaded 100 dollars on my account last night at Walgreens with no problem going through i had a recipt to prove it went through, i go home and try to pay my cell phone bill and was declined i tried a couple of times knowing i put plenty of money on there, i then go and check on my account to find a 40 cent balance! Wth happen to my 100 bucks? I called Walgreens first they told me there was no problem on their end because i have the receipt and i would have known right away if the money didn't load, so i call myvanillacard customer service number and was first told it was a error at Walgreens end! Then she said let me check again and came back to tell me they don't know what happened and needed to escalate a claim! Where is my money? Ergghhhhh now im getting really upset, i sent all the information she asked for and she said it would be up to 3 days to investigate it, so in meantime my cell phone will probably get shut off because of these idiots scamming me my money. As im reading these posts it doesn't look like i will get it back! I will be contacting BBB!

So my son is a great 16 year old that has been wanting his own card for a few months now and had been using my debit but he feels the need for his own and i agree. He saw online that the Paypal was a 13+ so i took him to the store and he just liked the way myvanilla card looked. I read that the vanilla gift card was ok so i let him get this awful card not knowing its bad policies. So he tried to activate it on his phone and he hit a brick wall because it said 18+ so I took over and I put down all my information and saw an error "KYC contact customer care" so I called and I press a bunch of numbers, you know the card number and other a bunch of other stuff when it finally asked for #2 to speak with a representative and i hear it ring and a click and then nothing i got hung up after all that dialing in vain. Called again and again with all the number dialing. Then i get someone and they ask for all my info and long story short she said its my fault that I tried registering too many times (which isn't my fault since it wasn't allowing me to register online) so she asked if it was a KYC error message. I said yes. She said theres is no way to register me. I'm going to have to get a new card if I want to be registered, this seems like a scam to me. She said the only way im goig to be able to use it is to make the card an "Active Unregistered" I wont be able to register it to my name or be able to reload it or anything. Live and learn. Sorry that my son picked such an awful card.

Over the past five years I have found it very convenient to purchase Visa Vanilla cards for my children and my grandchildren mind you I have seven children and three grandchildren so I have invested a lot of money in Visa Vanilla cards. Beware this is a scam recently my children told me they have nothing but problems using these cards therefore I agreed to buy back all the cards I have given them for Christmas time which in total was over $400 worth of Visa Vanilla cards I figured I would get you thought of them somehow after researching the website it said you can purchase money orders at Walmart so I figured I would combine all the cards purchase a money order and make my rent payment work use of the cards and not losing any money when I attempted to do so at Walmart they were very rude to me and would not even try they said they don't understand why the company even sells these cards because they have nothing but problems with them let this be known customer beware do not purchase Visa Vanilla cards they're nothing but a headache most places will not even give you a chance to try to enter it into their register they will deny you from the beginning I will no longer be buying these Visa Vanilla cards I will start giving cash. I am the manager of a restaurant and if I treated my customers this why I would not expect them to return either