MyVanilla Debit Card

On Nov 18,2024 MyVanilla lock me out of my account and stole my hard earn money off my debit card they keep saying that my information don't match what they have in they system I'm very disappointed I needed that money to pay my bills this month I'm so overwhelmed

We purchased quite a few gift cards, yearly for employees, and otherwise, and that won't be happening any longer due to the fact that they cannot stop theft, which is now the customers problem and after spending numerous hours on the phone literally numerous hours of waste of time they can't give solutions, and when they do give solutions, they sound irritated to even bother dealing with you when your purchasing from them it's the most insane thing I've ever seen I highly suggest don't purchase gift cards at all. Use some other way of gifting money to people because gift cards in general have become a disaster. Especially the vanilla company.!

After reading about this card, I decided to give it a try. I needed to use this card to get a train ticket out of state. After trying several times and the card being declined, I went to the Vanilla web page where it stated I needed register the card in my name to use it online. I did that and card continued to be declined by Vanilla because "Card could not be authenticated". I then tried to use it to get an Uber, again the card was denied. So I did a test and tried to buy something from several places online, and each time the same "card could not be authenticated" message popped up. To use it, you have to physically be in the place you plan to make the purchase. And since you can't withdraw money from ATM, your money is stuck on that card until you go somewhere and buy something.

Thank you Vanilla for screwing up my trip that I now cannot take. Amtrak near me does not have a ticket counter, and I needed to make my purchase of a ticket online. I cannot wait until I have exhausted all my funds from this card, so I can throw it into a fire where all the Vanilla cards should go.

So future potential Vanilla Card buyers, beware.

I was happy with my vanilla card they're good at flagging your account when somebody's trying to take the money off of it but in the end it gets hacked entirely too much my new card is not even 30 days old and it's already been hacked twice and I'm still waiting on money that was hacked off for the one before it so I'm not real happy with my vanilla anymore

Received a $50 gift card as a present and when I went to check the balance was 0. Someone had already hacked the card a taken the money barely 24 hours after it was purchased. DO NOT BUY THIS CARD. Their security is a joke, customer service useless, and no resolution given. Visa doesn't give a crap, they got their money, so it's a matter of complete indifference to them as to who actually ends up with the money. Use cash app or something else or get ripped off.

This company is a scam! Their customer service is useless and condescending. They have no problem taking your money but you will have every difficulty in the world trying to use your money. I can't use my card in store by swiping it, typing it in manually, or online. It's useless. And when you call customer service they send you in circles. Bottom line is F**K vanilla gift card!

I purchased this card to make a on line purchase and placed 90.00 on it. Right from the first time I tried to use it there was trouble with the card and it wouldn't work. Now it says it has over 200.00 being held for purchases I never received the goods. Never buy this card stay away at all costs would give less then then zero stars if possible.

I live in VA. All groceries stores sell only visa/MC Vanilla. A lot of cards don't have the 4 last digits. Stores won;t help you as all sales r final and don;t allow you to open the card even in front of them prior purchase. The Vanilla customer service will ask you to upload ID, receipts, front/back of giftcard and wait for 30 days of the verdict. Must submit to them several times: *******@incomm.com and fax *******563 as they will buy time pretexting not receive the proofs

I got a vanilla gift card last year for a Xmas gift 50$ and I go to use it and it gets declined why cause the card number was stolen all of it but.03$. I was told that I would have to wait 45-90 days to get back my money on a new card. Now I go and get one for 20$ and again someone hacked the card and stolen all of it but.06$ and again I have to wait 45-90 days which is bull$#*!. I will never be getting another vanilla card ever again don't waste ur money.

To sum it up, the prepaid debit card DOES work. However, it's more like this service is a fifty-year-old car with a shoddy battery that fails while you're driving on the highway. At some point, a faulty transaction happened and I was refunded. Vanilla took this as fraud and promptly canceled my card without telling me. Not so much as an email or a phone call. It took me three days to get ahold of them and customer service was absolutely not helpful. They basically held my money hostage I was able to get through with them, and even then it was a whole lot of stress that was not worth it.
App really sucks, website really sucks, service really sucks. Save yourself the trouble and find something else.

Brutal support from start to finish. It all started about a month ago when my card stopped working so I cut it off at the instructions but they're refusing to replace it now, and I spent hours on hold, but nobody's willing help me

Never get anything from them they hacked the cards and are note going to fix it. This is a scam company please don't use them. I'm in the process of suing them now. Also they never even started my dispute just keep saying call back in 10 days

These cards are awful! They make it SO hard to use and I can almost guarantee you will be unable to use the balance! No customer service! Plus, be prepared for having to block 20% more than your purchase!

If you're reading these reviews wondering if you should buy a MyVanilla card, DON'T WASTE YOUR TIME. These people will block your card and force you to get a new one EVERY 1-2 MONTHS. They claim there's sketchy activity on your account, but in reality someone is blocking your sh*t for fun. F*CK MYVANILLA. PICK *ANY* OTHER COMPANY.

I had my unemployment sent to this card and after two months they come outta no where asking for me to send in proof of employment and I'd and proof of address they stole over 600 dollars from me I have three kids and a wife and because of this horrible company we have had to cut down to 2 meals a day for the month this has really impacted our family mentally and physically if anyone can give me advice please help me thanks

Vanilla Gift cards are clearly a scam how is this even accessible at stores? Could not use anywhere nor could I activate such even tho it says no activation needed after purchase, customer service was horrible did not fix anything and asked for very personal information.

Unlike every other business on planet Earth, once you order anything from Vanilla Gift, there's no going back. You have exactly 5 minutes to call them and cancel or modify the order. The only problem? It takes at least one hour to get in touch with them. That's if you're very lucky. The first three or four reps will just hang up on you, forcing you to call back and be on hold for another hour. Not to mention they have ZERO customer service representatives in English speaking countries. This company is fraudulent, and their "executives" should be in prison.