MyVanilla Debit Card

Got one for my granddaughters birthday. Put 200.00 on it for her. When she went to use it, some scammer was ready and used up the entire balance amount the second she made a small purchased. Because the scammer purchased games on google for over 180.00 dollars and the money was cleared before anyone knew it was being used, Visa would not refund any of the money and after weeks of requests, and repeated claims, we have heard nothing from Visa.

Very difficult to register the card and requires personal information. Rude customer service. I opted to withdraw my $130 and bring the card to 0 for close out. That was declined insufficient because of fees. I then withdrew $120. They have even charged $. 75 because of the decline in addition to the ATM fees. Now I have lost $10 plus the initial cost of the card. Also, I'm concerned my personal info is not safe. Never buy this card!

You can't use for online purchases unless you have 4-5 hours of sustained patience on phone. Here it is... if you see vanilla on any sort of debit card or gift card, Do not buy. This 3 word sentence/suggestion will be my most beneficial contribution to mankind. Do Not Buy. Go ahead and buy it if you must... have fun with that.

I got one for my grandson for 25.00 and when they went to use it it only had 11 and change on it where is the rest of my money and calling customer service is a waste of time they mess you around until you just give up I wont ever deal with them again I will either give cash or a specific gc

Do not use this card if you are expecting to receive a major refund they put in the fine print that you are only able to receive less than 10,000. If you are expecting to receive a major refund, please split it up or use a different bank. This company is associated with Bank Corp and I will not be using any more prepaid cards from this company at all. My funds were rejected and have now been sent back to the irs so I will have to probably wait until 20-30 business days to receive my money.

These people are thieves. They charge you ridiculous amounts of money to even make a transaction I mean up to $4 I got charged for a stupid transaction took over $100 of my money that I had deposited in there and did nothing cared nothing to reimburse any of those fees. They are the rudest people I've ever dealt with and I hope if they are legal they go belly up real quick and I would advise anyone if this was the last card on the face of the Earth do not buy it you will lose your $#*!.

Horrible business. I received a $20 vanilla gift card at the hair salon i work at as a TIP. She went out of her way to get the card for me since she didnt have cash and we dont accept card tips. I ordered food for a coworker who was hungry and then the next day, the remaining balance of almost $15 was gone. Sent to a paypal account, I do NOT use paypal. $15 is a lot of money to me, I worked hard for that money. Im seeing a lot of other people experiencing the same exact thing, and what's being done about it? Nothing. I tried calling customer service, waited 11 minutes and nobody picked up. This company will never hear from hundreds of customers again.

They declined a purchase at the register of a gas station. The horrible customer service person informed me that gas station purchases require a $100 hold and it would take 7-10 days for reimbursement. I repeatedly asked why? I could have been trying to buy $30 worth of snacks. It wasn't swiped at the has pump. I requested to speak to a manager. The manager was obviously working from home with dogs barking in the background because that is professional. No one would answer my question just repeat the script.

Do not purchase these gift cards. I never used mine it was still in the package and when I went to use it they said it was already used. I never even took out of the package. When dealing with customer service they give you a run around for months and will not help you.

It's cliche but it's true if I could give zero I would put 250 on the card and the and day it was stolen by online shopping in a Walmart in a whole nother state. Then needed 7 days to process the illegal transaction before you can do anything it's been a month still no money so I got robbed would have done better putting my money in the stock market rn even while it's crashing