My experience with Nasty Gal was HORRIBLE.
First things first, I'm in Australia. Conversion rates and shipping fees were already steep. That being said, I loved this pair of shorts, so I made an order.
First mistake of Nasty Gal - I didnt get a tracking email. I waited for weeks for my order and to no avail, so I eventually contacted the live chat and after speaking to a customer service person (who, to be fair, was actually quite lovely) found out that my package had been delivered to the WRONG STATE! So i thought, okay, maybe you can resend the item to me... nope! Out of stock in my size (as it was a sale item)... I eventually (three weeks later) got them to give me a refund.
Time passed, and my friend wanted to do an order so she asked me if there was anything I wanted and we could share shipping rates. I checked my shorts and I thought it was my lucky day! They had come back into stock in my size! I asked her to add them to her order and thought that FINALLY I would have these shorts I had been coveting for the last 2 months.
When they arrived I could not be more excited. But boy, was I disappointed.
The colour and quality was nothing like the photos on the website. They were at least two sizes too small. But the worst thing was a GIANT hole in the crotch when the stitching had come undone. I don't even know why NastyGal even sent the item it was obviously not in new condition.
So my friend had to request a returns form, and to organise for a courier to pick them up to return. Luckily I did not have to pay any return shipping fees.
I am currently STILL waiting for a refund on this item though, despite it being at least a month since I sent it back.
This is appalling and I will NEVER EVER shop with nasty gal again.

So I have made an order earlier this year in February and totally forgot about that I have made an order from them. Time passes by and recently I made an order from Nasty Gal(apparently it's their sister company but I never knew), so aupost had sent me the tracking number through email but the sender was from boohoo.com. I was really confused so I logged into my boohoo account to check if I had made an order recently then I realised that I never have but the latest one was the one that I placed in February. So I reached out to boohoo and asked them what's going on because I realised I have never received the February order. All the items I did not recall that I have received. They said the tracking I received was for nasty gal order I recently made and I have to find the tracking number for February boohoo order which I couldn't because I had trouble logging into my email that i no-longer use. They said they couldn't help me because I don't have the tracking number. But the point is I HAVE NEVER RECEIVED THE ITEMS. Only good thing is that I have found out nasty gal was the same company so I will definitely be returning the $500+ Order that I made recently made. Be aware and do not buy from BooHoo AND Nasty Gal because they're the same company so it's equality poor brands.

LMAOOOO they sent me the wrong pair of shoes but i like them more than the ones i ordered so? Their shoes are very high quality

I only purchase from stores that offer standard intl shipping/USPS to avoid tacked on courier brokerage fees. As a sidenote, I have no problem paying customs/import fees for international orders - Canada post charges this at their discretion, as well as a small, reasonable brokerage fee compared to most courier companies ($7 vs $15 plus!). So imagine my shock when, despite choosing the Standard shipping option, not express, which is listed as UPS on the site, it turns out the parcel was being delivered by a Courier company named Landmark Global. Just received an email from them saying I would need to pay brokerage and customs fees before my package could be cleared from customs (Brokerage alone is $10. My package is only 40 usd). NG even goes so far as to write "We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout." - which is what other sites, such as Free people, write when they ship via USPS - meaning there is a chance you COULD be charged brokerage/customs fees. WRONG. NG deliberately use a courier service with MANDATORY fees, while giving off the impression that it will be shipped by standard mail and brokerage fees are unlikely. The reality is that you will HAVE to pay this amount (the email states they will not clear it from customs until the fees are paid, and the company they use doens't even have a phone number/contact details - so even if you wanted to self-clear, like is usually possible with other couriers such as UPS etc to avoid brokerage fees, you can't even contact them to do so! From what i've seen of previous reviews, too many people have fallen for their scam. Would not order from again until I'm back in the States, and absolutely only if my girlfriend is dying for an item from the site. Shame on you, Nasty Gal. First cheap, literally "nasty" quality clothes (which can be mitigated by only purchasing during highly marked down sales when the items are 10% of their original claimed RRP), and then a scam-like shipping process.

I ordered the same item twice. The first time, I received the size I ordered, size S. The second time, I ordered a M and again I received a size S. I tried reviewing the product to compliment it but since I tried tonadd their mistake, they denied the post. I tried again, choosing different words and again it was denied. They only approve positive reviews which is not honest to consumers as they only hear one side. They eventually emailed me themselves and pretty much said, "hey, you ordered a Small, not a Medium like you claimed" they even sent a screenshot of my order. The only problem was that they sent a screenshot of my 1st order. Not the second one where I did in fact order a M. So I replied and I sent them my own screenshot of the order I had been writing abt since the beginning along with a copy of the UPS tracking since I obviously returned it. They replied with apologies. I asked if they could please just fix THEIR mistake and simply send me the item in the size I ordered but no. They can only send stuff that has been ordered. And they had the nerve to say, "we wouldnt be able to send it anyway becausethat item is no longer in stock" which was B. S. I ordered it again just to rub it in their face that that was a damn lie. And I sent a screenshot of that aswell telling them, "if it was out of stock, I would assume I would have been notified of that when I clicked "buy". They never replied to that particular email.

I finally get a "refund" in form of a gift card.
Instead of getting a REAL refund, these people force you to exchange the item them messed up for another one. So you never get your money back. They just send you a new item while you pray they don't f*** it up... AGAIN.

The clothes is nice but not worth the price.and definitely not worth the shi**y experience. FOREVER 21 always. Nasty Gal sucks ba**s

Not only did they ship it to the wrong place, they credited me the wrong amount to reorder my items even though I ALREADY PAID AND PAID TAXES AND DUTIES. I asked someone on live chat and she assumed me my items would ship out express shipping so I can have them before I leave. 2 days passed I talked to someone else and shes like you must have misunderstood you need to order them and blah blah even though I asked the lady 2 nights before on online chat and confirmed everything again. I thought I was being annoying but was like nope I need to do this to make sure. SO when I talked to someone else they were not only snippy when I asked about a refund because I would be out of the country when the items came, you know me wanting a nice valentines dress, and since they wouldnt be here on time I asked for a refund. She not only got rude but then TERMINATED the session I was in when I asked for the refund links.

How unprofessional and you can't even get the copy of your chat when they terminated it but sure, when things seem to go well, you can hit "close" and then you are able to review them.

Rude service, all of them are liers, I confirmed with 2 people, and then I get a terminated session. I think they just go "hold on a sec" and are actually ignoring you and telling you what you want to here.

Will never order from them again.

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