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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
No quality, I ordered a couple of stuff from this people. Shoes & pants everything is fake do not purchase anything from them when you try to return something they will offer you a discount if you say no, you will not receive any return the bill from them they want you to mail it by yourself with out your a shipping label Thick thick thick material
Tip for consumers:
Production material is fake not what you see on the pictures
Products used:
Pants
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered a hat now 2 months ago, never received it. Wrote them many times. Kept telling me its on the way. Kind of figured something was off when I order and added a shirt and the shipping over doubled. Scam!
Tip for consumers:
Don't....scam!
Products used:
Never received a thing!
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Bought BAG poor quality. Leather ripped out first time I open the package upon receiving. Contacted customer service. Shoddy material and workmanship. Do not buy from this company. You will be sorry. This company needs to do what's right to keep their customers happy.
Hi Maribel B., We understand your concern about your orders. Please be informed that this is a public platform. We have replied you in details via your registered email address. Please do kindly check your spam/email later and inform us of you decision in private. We'll be more than happy to help! You might reply us here directly by private message or start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Order: ******* Thus company has no customer service, promises great products and delivers nothing. I made an order for two items that they said were in stock on March 30, they then claim to have shipped them in April 12, a Sunday. As of June 3 nothing has been received. They claim that it takes 10 -45 business days and say only week days count. It the item has been shipped the mail travels on weekends too, not sure how stupid they think people are. Have escalated this with PayPal. If you are smart you will not touch this company with a barge pole. Scammers from beginning to end.
Hi, Chris W., we're sorry to hear what happened. To utilize the source of airline and logistic service better, longer process time and postponed delivery may occur with some orders.
We would like to know more about it to provide support and request the logistics partner to investigate this issue. Just chat with us in private by sending email to cservice@newchic.com and we will be happy to find you the best solution. Typical response time is 24 hours. You could also chat with us from Messenger. Thanks so much!
Hello Chris W., we are very sorry for the inconvenience caused you. We have contacted you through email, please check in time. Have a nice day!
I ordered & paid for 8 shirts 8 weeks ago. The site I used informed me that the articles would arrive from the Netherlands in max 21 days. The shirts were for a group of yacht crew as a quarantine gift but we have all gone our seperate ways now so not possible to distribute. I have tried to cancel on many occasions & asked for my money back but receive the same automated answer asking if I can wait another 28 days to which I said no. This site is the biggest scam ever. Never use this site. I have a large contact network who I am now informing. Ross Lewis
Hi, ross l. We understand your concern about the delivery of your orders. On occasion we experience delays due to the logistics restriction and international transportation, we usually have a buffer period for orders that are taking longer than normal, and we find most packages arrive during this buffer period.
We would like to request the logistics partner to investigate this issue and try our best to offer you the best solution.
Drop us the order number by sending E-mail to cservice@newchic.com, with typical response time 24 hours. We'll be more than happy to help!
Ordered four different pieces of clothing. Sizing is drastically unreliable. Product I received does not match their own size specifications. Tried to return items that did not fit, spent almost $30.00 return postage to china for $50.00 refund. Never received refund. Instead, return package was rejected, I just received it back after nearly 6 months from when I sent it. Noticed that their policy is refunds if returned within 30 days. I did not receive my purchase (or even shipping information) within 30 days. Purchased it July 4, received shipping info August 5, then received package around August 12. If the ability for return and refund are important to you, consider a different company.
Tip for consumers:
Sizing drastically unreliable. Product I received did not match measured specifications posted on website. Attempt to return failed, paid expensive return postage but return rejected. If return and refund are important to you, avoid this site.
Products used:
loose pants, blouse
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Cheap. Save your money. It also takes longer than most to get your order. Very disappointed. We talked back and forth. I contacted them because there was no tracking information on my order even though they had taken the money out of my account. My sandals, that kept showing up on my Instagram page look so cheap I am embarrassed to wear them any where
Dear Wanda W.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html
In your case, as you are dissatisfied with the items you received, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Our customer service tries their best to offer you a reasonable solution. Thanks.
Best regards,
Newchic team
I have been doing shopping in NEWCHIC several times and always with great pleasure.
Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English.
Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected.
I like this shop and recommend to friends.
I've never been disappointed in shopping!
My purchase of a pair of men's shoes was a disaster. The shoes look nothing like the ones pictured. They do not fit and very cheaply made. For a refund they are demanding that I pay the return freight back to China! A $26.50 shipping fee! In addition they demand multiple pictures not only of the shoes but also to document the return itself. PayPal cannot resolve so I'm stuck with these cheap plastic shoes that offer no support whatsoever.
Tip for consumers:
Beware you won't be satisfied. Ignore the advertising photos.
Dear Jeff,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
You can see the material in the description of the product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I have purchased many online items from China so many times. Mostly are disappointing. But newchic's products and customer service make me change my attitude at all. All items are good enough for daily use. Can't compare the quality of materials to all Brand Names in High End shopping center of course. But for the price I have to pay is worth every baht. I will surely recommend to my friends and will come back to shop with you again.
Bought shoes, poor quality. Eyelet ripped out first time I wore them. Contacted customer service, they offered 20% off our next order. We will not order from them again so turned down that offer. They offered a 30% refund and we keep shoes which are unusable. Now they will not respond to us. It's been a week. Shoddy material and workmanship. Do not buy from this company. You will be sorry. This company needs to do what's right to keep their customers happy.
Hi, Doug O.
We totally get your disappointment. Our goal is to hope that every customer can buy a satisfactory product. And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
So incredibly upset with this online retailer. They didn't have a boot in stock and gave me only one day to make up my mind about what I want to do. I didn't open my mail right away and it was too late. The other pair that was in stock was way too shiny and looked cheap, even though it was very comfortable and fit well. I didn't want it but they would not accept a return and offered a 20% discount or a 20% gift card; neither of which was acceptable.
Hi Nina E., we're sorry to hear this. Our return policy and guarantees will get you covered. https://www.newchic.com/return-and-refund-hc162.html We'd be happy to look into this for you and just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!
I totally regret purchasing the items I did from newchic.com. Over priced for the value of the product. Cheaply made. I purchased men's shoes and two wallets. I thought it was a Canadian site but was deceived. It's hastily made products and the website is deceptive. Products displayed on website don't compare to what you actually get.
Dear Craig V.,
We're sorry to see this and we are registered in Hong Kong. We stand behind the quality of our products and hope you'll talk with us on Messenger as our return policy and guarantees got you covered https://www.newchic.com/help_center (select Return & Refund). Or chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 If deemed defective, we'll be happy to offer a solution. Thanks!
Best regards,
Newchic team
Was planning to order six sets of dresses from your site, until I chanced upon these reviews. It seems that there are more unsatisfied people than happy customers. For an e-commerce site, this percentage is damaging. Dont think I will order now.
Dear Anju，
It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
Many customers have placed the order on Newchic. And they received the items and love them as well.
Also, we are trying to improve our shipping methods and customer service.
Best regards,
Newchic team.
I bought many dresses, all of are good quality; I really liked them. However, their internet site does not show sold out products. So you can purchase a sold out item without knowing it. In this case either you have to wait it to come back or want a refund. They're both acceptable but also waste of time. On the other hand, customer service is really kind, helpful and quick. They should indicate in stock products. Overall, it's a nice company for me.
Love the unique merchandise at this site. I made an order which was out of stock. I chose to cancel rather than wait. They were prompt and efficient in processing my refund. Very responsive. Will definitely order again.
So pleased I found the website - lovely to get something really different from subtle design to 'way out' Absolutely 'New Chic'. Easy ordering, emails to inform and delivery on time. Will definitely buy again.
Looking for 'cat' designs I came across NewChic and was thrilled with the diverse designs on offer.
I wanted something for a gift for a cat lover and chose the black Tshirt with the subtle white cat outline. It's even better than the picture. I also had to get myself the Hallmark Christmas movies top as I've so enjoyed watching them during the latest lockdown! Really fun designs
Cute clothes, perfect for my job as a teacher. Confusing website and never got an email to reset password though I tried 3 times. I'm nervous about shipment after reading other reviews. I don't think everything I ordered ended up in my shopping cart.?
Dear Katie S.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Please try to change another browser or clear the cache, and try again in somewhere with good network.
For any further assistance, please feel free to contact us at https://www.newchic.com/Contact-Us-hc10.html Live chat is available 24/7. We will do our best to assist you. Thank you.
Best regards,
Newchic team
After follow up my top eventually arrived. Not expensive but also not good cut or quality. Uncomfortable feeling that exploitative labour practices might be involved in this company's production operation.
Avoid them - also because they will target you aggressively with adverts ever after!
Dear Viv M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2, by Live Chat or Email. Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I ordered 6 shoe loafers (shoes without lace) on 09/17/22. This package was shipped from Hong Kong by air plan. I thought it must be delivered at least 10 days as usual. But it came to my address within 1 week. I absolutely trust in this seller 'cause it has shown up its service has been so excellent. Thanks a million to Newchic.
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
Hello
My order no ******* refers, I am still awaiting delivery of this item, I have been informed that it has been shipped, but unfortunately cannot track it's progress. Can you please advise as to its whereabouts and when delivery is expected.
Kind regards
Cliff Henderson
Dear Cliff,
Thanks for your order.
As we checked, your package was shipped on 20th June.The expected delivery time is 7-20 business days. Please be patient to wait for an another week.
If you still have no sign till then, please feel free to contact us http://www.newchic.com/Contact-Us-hc10.html
Hope you will receive your package soon.
Best wishes,
Newchic Team
In reading reviews, I noticed how many consumers were surprised to understand after they placed their order that this company was located in China. Do some investigation so you know what to expect! ANYTHING coming from China is going to require additional ship time due to customs. I ordered a pair of those highly-advertised rain shoes in November. I knew to order two sizes up. I covered them with additional tracking, but that information was lost in some kind of system glitch. They eventually arrived yesterday. They fit OK, which I'm fine with because they are mostly for rainy days. I appreciated the constant contact and swift replies to my emails. The price point was appropriate.
Tip for consumers:
You get what you pay for, and be sure to investigate the company you are ordering from so your expectations are set appropriately.
Their payment information claims they accept credit/debit cards. I tried ordering two shirts five times and each time they cancelled the order, claiming my debit cards were rejected. My two banks say that NewChic never even tried to charge the cards. Then they sent me an email saying my order was waiting for "manual processing", and then nothing ever happens. Lots of wasted time for nothing. Shop elsewhere.
Hi, Christopher C. Sorry to know about the unpleasant experience you've had with your recent orders. Please log into your Newchic Account and see your real-time order status as there were four order of the same items.
And we would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help.
Taking the security of your personal information very seriously, kindly come back to us or send E-mail to vipservice@newchic.com and our typical response time 24 hours. Hope to hear from you soon!
Don't waste any money with this company!
Their goods are cheap fake rubbish that'll cost you too much to return to China for a refund and their customer service will explain how they are 'an ethical company concentrating on quality products and great customer service' - which is all lies. They just want to scam you.
Tip for consumers:
Don't!
Products used:
None - it's all garbage. The plastic bags the clothes arrived in are thicker and worth more money than the shirts
Hi, Nick W.
We're sorry to hear this! All the details including the material and the guidance of size choosing as well as the disclaimer are listed on the product page.
If you don't like it, our return policy and guarantees got you covered. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Hope you'll contact us indicating the order number at vipservice@newchic.com and we'll be happy to offer a solution after the escalation. We have also sent you a private message here directly via sitejabber. We'll be more than happy to help!
Newchic Team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear customer,
We are sorry for the inconvenience caused.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please check it for more details.
We have clear pictures and detailed descriptions of the texture and design of the product shown on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope you understand.
If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfactory solution.
Best regards,
Newchic Team