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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
The purchased items finally arrived (it took almost two months), so it is not a fully blown scam after all. However, shipping is ridiculously long, company does not provide a tracking number and dealing with customer service is a nightmare. Shop at your own risk.
My order never arrived, trying to recover my money. Dealing with crooks like NewChick is one thing, but why Facebook is allowing advertising from scam companies like NewChick is totally beyond me. In this case Facebook is eqally, if not more, responsible for scams like that. I'd say stay away from both.
I love the looks of almost all your items, but you don't describe the fabric very well, it is always much thinner and transparent than one would expect. I can't wear something that my body can be seen through. Consequently, so far I have wasted my money and I can't return it since it will probably cost as much as the item itself to post it.
Love the pictures
It looked like it would work, but didn't.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Hey! Newchic is an online store that has a website that is run very smoothly with clear categories and sub categories along with weekly releases and hot items. They provide affordable, chic, trendy goods ranging from clothing to accessories to toys and what's really awesome about the store is that they provide coupon codes and constantly have sales and/or discounts. They items are in good condition and are overall satisfying for online purchasers. You can always get in touch with their staff for queries.
Overall performance of company and products were very good. Customer relations were prompt and very courteous. Only complaint is shoes not boxed during transit making them a bit squashed on arrival. Otherwise very happy with first order will probably order again.
Only website that offered the kind of product I was looking for, delivery timing not terrible considering and packaging fine. Quality not great considering price I paid and very questionable customer service with limited ability of speaking personally with someone, all done through the website so you had to have an account which I didn't want. Fine for the one gift but won't shop with again
Only place could find product
Couldn’t find anywhere else
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jo R. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Having your own account allows you to view your order status more intuitively and conveniently, which also protects the rights and interests of consumers.we will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
Encountered a use issue with new shoes. After contacting customer service and providing details about my experience that included photographs their customer service accepted responsibility and provided full refund. They followed up on my issue and went to great lengths to understand the problem. Rarely if ever has any firm done that with me before.
The sandals I received from New Chic were fabulous! Great fit and colors! I have had many compliments on them and have ordered a similar pair already! Thank you. Shipping was reasonably fast considering they came all the way from China.
I chatting with a rep on the website and went through a few things I wanted to order to see what the fabric content was, expecting a content blend for the items that were listed as "material: cotton". The rep, in broken English, explained that those item numbers were 100% rayon and therefore incorrectly advertised.? If you don't care about cotton or not cotton then there is no issue for you.
Dear Raana S.,
Thanks for your order and we are sorry for the inconvenience.
For the material, please check it in the description of the product page.
Further assistance, please feel free to contact the customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
The fur-lined, backless slippers I ordered from New Chic were just as advertised on their website. They are true to size, very comfortable, and well made. I feel that I got great shoes that will last and at a great price!
Tip for consumers:
Feel free to contact the Customer Service Dept. at New Chic. I did (via email) on several occasions and they were very nice, helpful, and responded immediately to all of my questions. Their service is wonderful!
The sandals I ordered are being advertised all over the web, yet they sent an email informing me they had no stock and it took them over 2 weeks to let me know! I have been waiting for the delivery as I bought them to take on my holiday. 2 weeks is way too long to inform me they don't have any in stock. I will never order from them again as they obviously hide a crap company behind their shiny adverts.
Dear Lynda B.,
Thanks for your order and we are sorry for the insufficient stock.
As hundreds of new-trend products will be updated and will be sold every day, to keep up with the current trends, some out-of-stock items are on sale but they will arrive quite soon. Also, you can find the estimated restocked date and dispatched date on the product page.
If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand. Once we receive any update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Why do all the great reviews with pictures have pictures that look like stock photos? It would be super helpful if actual people with actual reviews post pictures of what they received. The ones that did post photos I can't thank you enough. As they say, a picture is very much worth a 1000 words. I had an order ready to place but after seeing actual photos, I'm not going to! I would't care about delivery time all that much. But I would care if after waiting a couple months what I received was ill fitting cheap garbage. Thank you for all your reviews. Very helpful.
Hi, Sunny D. We're sorry to see this! We stand behind the quality of our products. Usually the demo photos on Newchic are directly from the manufacturers or taken by the Newchic. You are more than welcome to see the Customers Reviews for more photos of the received items on the product details page.
If the product you have received does not meet the information on the product page, please contact us with the details of the issue by email to vipservice@newchic.com.
They sold me something they don't have in their stock. When I asked why, they just said god bless you, you are a wonderful customer... Doesn't get any worse than this site, STAY AWAY!
Also every action takes a lot of time.
Dear Eren K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color before you order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
One star taken off because when you order an item they don't provide "in stock/back ordered/discontinued" information. Second star taken off because customer service doesn't even seem to know this information either AND I was told my order could take up to 20 business days! I can see the items are coming from Japan, but are they sending them by boat? The three stars are because the six items I finally received were even better than I thought they would be, sized perfectly since I followed their charts and MUCH cheaper than I would pay here in NYC. You also get notified when an item on your wish list has been reduced in price and you earn points for ordering and giving reviews. I'm going to hang in there. If you're not in a hurry, it's worth it.
Dear Claire.
Thank you for your comment.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please choose the size and the color, it will find them above the price.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the estimated delivery time on checkout page. We apologize our customer service can't offer the best service to you. We will improve our customer service as well.
Glad to hear that you love the items.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
I found them through a friend and ordered a shirt and pair of earrings from the site. I just loved my earrings they came in such a cute tiny box. Shirt quality was great as well. You can count on me as one happy customer. Thanks Newchic :)
I have ordered from NewChic five times and have ALWAYS received my items. Granted, sometimes it has been over a month, but they always contact me via email if something is out of stock and will be delayed. The shoes and boots are amazing and wonderful quality, have only had one pair too small and they were quick to respond to my email and we will be exchanging for one size larger. I will continue to order for myself and gifts for friends and family!
The materials were correct, the size was true for blouses, one package out of 2 was minus a dress I was charged for. Both sets of pants were tag sized right, but were at least two sizes smaller than ordered. I am pleased with blouses and hats. Don't know what to do about pants and missing dress yet. Having hard time determining from internet where to deal with this. Would like to exchange pants for right size if possible.
Hi Alison F., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
Regarding to the dress, please log in your Newchic account to see if there are any split order for separate shipments.
If the product does not meet the size chart or not fit you, please drop us the order number via the link. https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You could also find us on the messenger. Thanks.
I ordered the cloth for my wife and necklace, the cloth is really cheap and size doesn't fit and material not in the pictures (color and material so different), another shipment is necklace and they cancel my order and not return money. Only I could say, never buy anything shipping from China, it is disaster for your life. I closed Paypal account after, and just give them ~ $200 of lesson to learn on my life and I could share with other that to stay away from shopping only and shipping from China.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Thanks for placing the order on Newchic. We are sorry to hear your comment. Newchic always considers customers as the first priority. Please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Wrong size
I received 9 T shirt and all of was bad quality.
Customer service trying to Force you to keep the package.
Take for ever to request refund and return.
To buy anything from this site.
They average rate is 2.75!
Still try to fight for return
Hi, Zohar M. We're sorry to see this! We stand behind the quality of our products. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html
We would love to see how we can help.The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you. Thanks.
I ordered face masks from then and after 70 days all I got was emails saying that they had been shipped. I requested that the order be cancelled I was advised that they could not cancel it but that once received to let them know and they would send instructions on how to return the masks for a refund
After two months I am still waiting for those instructions and all I get is to send them the details of why I am dissatisfied... now my third time sending the same info.
If this is an example of their customer service, stay away.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Frank F., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
There is a wide range of choices, there is also the differentiation of products based on height or shapes. The products are absolutely quality, beautiful, comfortable, soft, they dress very well... I am really satisfied.
I was pleased with my order because I really enjoyed shopping online and I was surprised how easy it was to shop at this store
Hi, lucia r., Thank you so much for your comment! It means a lot for us! We can't wait to shop with you again soon!
I ordered 2 pair of shoes and when I got them they were so extremely small it was ridiculous. Then I tried calling the 800 number for returns and the number is not a good number. You have to call China to get a hold of anyone. The online chat is of no help what so ever. My suggestion is do not order from this Chinese company. Total rip off!
Dear Cee,
Sorry for the trouble.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I have found New Chic a useful site as I'm small and their small sizes fit me. I have found some really unusual garments and the ones that are not a success are generally my fault for choosing them. Sometimes I've waited a couple of months but eventually everything has arrived
Yes, the prices are cheap, but so is the quality. I got the men's hand stitched slip- ons. They look great in the picture, but very cheap material that doesn't look or act like leather at all. I know I'll never wear them. And they took almost 2 months to arrive.
Dear Bruce,
Thanks for your order and we are sorry for the inconvenience.
As for the material, you can see it in the description of the product page. There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
About the shipping time, when you placed the order, you can get the estimated delivery time on checkout page. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
Please kindly consider what shipping methods you have chosen.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. Claim period: Within 14 days from the date you received the item.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best Regards,
Newchic Team
I ordered two hats at the beginning of December and I received them just after Boxing Day. The cost was £15 including delivery, the products are very good quality, very stylish and a perfect fit. I think the delivery time is acceptable, it took 6 weeks for an Apple watch to arrive from the same part of the world. 10 out of 10 New Chic.
This is a very dishonest and disreputable retailer. They treat customers unfairly and have horrible Customer Service! I will never order from them again and I advised everyone that reads this to do the same! If anyone thinks this is a friendly site must be smoking something and should share it.
Tip for consumers:
Avoid like the plague...block them from your computer!
Hi D Y., we're sorry to hear this! Newchic always considers customer as first priority. We would like to escalate your case to our senior customer service agent. Please contact us with the details of the issue by email to vipservice@newchic.com.
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Bartek K.,
Thanks for your feedback here and we are glad that you have received the order.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. And the expected dispatched days will be marked like "Expected dispatched in xxx business days" on the product page after choosing the size and color.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html
Or https://m.newchic.com/help-center/shipping-method The shipping time will be also indicated on the check out page.
Please click the link and you will get more details after you select the country. Not all the shipping method provides with the tracking number. If the shipping method is the Flat Shipping, there is no tracking number.
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you have any additional questions, please feel free to contact us again. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team