- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
In more credible online shopping sites, you'll immediately know if a product you're interested in is already out of stock. So you won't bother ordering. This ain't true for NewChic! You are already anxious in the waiting, and just to be told that orders are cancelled because they are out of stock. Not good.
After receiving my shoes, (they arrived on time) I found they were too small and Ashley with customer service took care of my issue. I will purchase from NewChic again. The prices and variety are great!
All these stores from China are bad news, take money, wait several weeks/months for order, can't contact. Clothes don't ever look like what you think you ordered. Listed purchase from US only never overseas bad news!
Dear Mary,
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
For any further information or assistance please feel free to contact us by service@newchic.com. We will do our best to help you.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I received an email stating that the merchandise was not in stock. It takes a month for you to determine that there is not enough merchandise to get an order out, really? Yet they continue to advertise on Facebook as though they have items,... Will not ever waste time again on this fraudulent website.
Dear Sue C.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
In your case, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
Once again NewChic came through with a product that was exactly what was advertised, was VERY reasonably priced and, considering the long distance it was shipped, arrived in a good time frame. Will definitely buy from NewChic again.(also- great communication and shipment updates, etc.)
I had problems receiving my shoes. Although I never did get them (problem with mail delivery) the customer service (Daisy) was excellent. My enquirers were answered promptly.
I was assured my money would be returned, and encouraged to order anything else directly through Daisy.
My order was shipped on Apr 02 - today Is May 01 and still waiting to received. I contacted MANY times their customer service but keep saying to wait, keep sending me over and over same answer... Bad customer service! Do not buy from them.
Dear M B.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The seeds were here in 3 weeks and they were coming from China. I'm not sure how they will grow since I need to start them inside next year. Very happy to receive them in such a timely manner. Will inform you of growth.
After receiving a pair of gorgeous moccasins, I realized there was a misunderstanding regarding the size of the shoes (I did not order what the measurements were but a size larger as suggested= thus the shoes were one size too big). The customer service department and Jesse in particular was extremely helpful and rectified the issue immediately! With mutual understanding and respect we came to an acceptable agreement (I just had to pay the shipment of the second pair) so that I can enjoy the lovely shoes and thus praise this website for satisfying purchases of wonderful goods and an extraordinary after sales team - which nowadays is so rare! Well done Jesse and NewChic team!
Received 2 pairs of shoes which were not the right size. Sent an email asking how I could exchange them and where to send them for replacement. Never heard from them and eventually gave the shoes away. Will not deal with this company again
Dear Thomas,
Thanks for your order and we are sorry for the inconvenience.
As there is time zone difference, we usually reply to your email in 24 hours ( weekend please allow 48 hours). If you didn’t receive our email, please check your spam. Maybe the email was there.
The size range of different products varies. We have listed all the details about item sizes on the related product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. Claim period: Within 14 days from the date you received the item.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html.
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
New Chic is in China so if you are in the US and want to return something it will cost much more than your purchase. Sizing was way off for the shirts purchased for my son. $108.00 to return them! Going to Goodwill instead.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Mary U. Hello, we are very sorry for the inconvenience caused to you, it is necessary for us to state our location on the website and the related return policy: https://www.newchic.com/help_center/return-faq169.html if you receive If you are not satisfied with the products or the solutions provided, you can contact us by email: vipservice@newchic.com We will do our best to help you.
Don't ever buy from this company as the 2 items i ordered were very small, very cheap, and misrepresented. They do not have real kn95 masks. This company is a scam. When i tried to get refund they just gave me the run around.
Products used:
The products are only good for the garbage. They wasted my time and money. They are very deceptive and misrepresenting their products and their business. Stay away. SCAM
Hi, lexis L. We're sorry to see this! All the details of the items are listed in the description on the product details page. As the product you have received does not meet the information on the product page, please tell more details including the order number, sending E-mail to cservice@newchic.com, with typical response time 24 hours. Or from the Messenger. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/return-and-refund-hc162.html). Thanks in advance.
Hello lexis L. About you are not satisfied with the product quality which make us very sorry. If the product you received is inconsistent with the description on the page, please contact us in time to solve the problem for you: vipservice@newchic. Com Thanks a lot!
I placed an order with New Chic and ordered wrong size by mistake. I noticed my mistake and emailed them immediately after my purchase (within 5 minutes)! They totally ignored my request for 3 days and then emailed to say sorry the item had been sent! First time I have purchased from this company and it will be the last. I will now have to wait for weeks then return item before I get a refund!
Dear carol H.
Deeply sorry for the inconvenience caused, if you find something wrong, we recommend you contact us immediately via livechat: https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2
Best regards.
Newchic team
Wish I could give negative stars.
Ordered a purse that I used twice. On the second use a piece of metal that holds the handle on broke off.
Emailed and chatted with company to get a refund on this cheap piece of crap. Which is what this was. They only offered a credit of 20% which was about $5.
This stuff comes from China and is just low quality and cheap materials.
Will NEVER order again and will wan anyone who asks.
Dear Beth H.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Policy Exclusions
Goods are not covered by our 14-day return or refund policy if:
A. The product serial number and product was not distributed by Newchic;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
G. Partial goods of a complete sets are be returned;
H. The claim is made more than 14 days after you received the goods.
We are focusing on providing high-quality items for you.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team
I was recently mistakenly sent a product I didn't order and following an email the customer service contact got right back and despatched the correct order immediately. I've now bought 8 items from these guys and they're all top quality.
I placed 2 orders at the beginning of April. I received 1 order at the end of May but the second order has not been delivered yet. On the order status it shows that the delivery has expired. I've tried to contact them but keep going into an unending loop and cannot get through. Will never order from New Chic ever again!
Hi, Denise P. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
I have placed two orders with this company. The first order took time arriving and when i contacted them they responded promptly. Some of the items were a little small but overall I have been very happy with my purchases.
I am very happy with the items purchased. The look, fit, appeal, meet my full expectations. Just one complaint regarding one brown pair of shoes. Not about quality, fit, or looks, but your company was somewhat deceptive because the advertising failed to show the large letters printed on this one pair. I still like them but am disappointed only the I was not made aware of this prior to purchase. They fit and look good, except for the one thing as mentioned
Dear customer,
Thank you for choosing Newchic.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Recently went on the web-site to order shoes. More than 50% of the shoes are no larger than size 10. I ordered 8 pairs of shoes. The company broke my order into 3 parts and charged my debit card in two charges. I saw no where on the web-site that I would pay an international charge card fee. At check out, I opted to not use Pay-Pal and submitted my order. It came back later, refused and refunded. The charge card fee was not refunded. Apparently one must use Pay-Pal or you cant order. My funds were refunded immediately. Nice site, but was also unaware it is a Chinese site and, if I understand it correctly, shoes are shipped from different locations in China. I would not recommend anyone buying from this company. There are too many American companies that do a better job and are more web friendly.
Dear Charles,
Sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the our website: http://www.newchic.com/. In our shop, we have big size shoes. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc.
We are located in China, but the items may be dispatched from difference warehouse.
We offer payment methods as below:
1. PayPal Payments
2. Paying with Credit card/Bankcard
3. Paying with iDEAL payment at the checkout
4. Wire Transfer Payment
More details, please refer to https://www.newchic.com/how-to-pay-hc12.html
Any questions, please contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team.
Placed an order, which I am still waiting for. Nearly a month now.
Thought I had bought from an American site, but NO!
It's extremely misleading, to say the least.
The site is in China, Goods made in China and postage service Chinese.
So you run the risk of PAYING EXTRA for customs, waiting forever for your goods, and returns need to be sent back to China. Which is costly. Probably more than you paid in the first place.
Stay clear. I feel i have been taken for a ride.
Dear Stef,
Thanks for your order and we are sorry for the inconvenience. We are located in China and we offer online shopping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Here is the tax policy. Please kindly read it and you will get more details. https://www.newchic.com/tax-policy-hc173.html. As the return and refund policy showed, if you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,. https://www.newchic.com/return-and-refund-hc162.html.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best Regards,
Newchic Team.
In the USA I wear a size ladies 10. As a precaution I ordered two pairs in size 11 due to the comments I read here. They arrived and are at least 1/2 inch too short. Four emails later with their customer service, sending pictures of how the shoes fit, a picture of my foot on a tape measure, etc, they finally answer back that according to the measure I should wear a size 15 and they do not manufacture.
They explain that you cannot return shoes due to the cost of postage to China. This company should not be doing business in the US unless they first learn the sizing of our population, establish a customer service for returns and exchanges in the USA. I learned my lesson, never buy directly from China! The shoes will be donated
Dear Berta,
Sorry for the trouble. We have measured the items before selling them. Also, you can find all the details about the sizes of each item on every product page. If our size chart is incorrect or we have sent the wrong size to you, we can resend the item to you. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
The US size is a little different from Asian size. To choose a correct size, we suggest that customers can measure your own size and then read the size reference on our product page.
Thank you for your suggestion about establishing a customer service for returns and exchanges in the USA. We will consider it.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
After waiting almost a month for my order, what came in the mail was a heap of poor quality, thin see-through fabric, ill-fitting clothing. When i asked to return the items, i was told that since the shipping costs would be prohibitive to send back to china i should "keep them or give them to friends" if i didn't like them. Terrible, terrible service and terrible quality. Buyer beware.
Hi Nadine, we are so sorry to make you unsatisfied with our service. Please accept our apology.
Would you minding sending the message to us via service@newchic.com again? We will check for you soon and try our best to help you solve the problem. Sorry for the inconvenience caused and hope you can understand! Newchic team
Hi Nadine, we are so sorry to make you unsatisfied with our service! Please accept our apology. Would you mind sending the message to us via service@newchic.com again? We will check for you soon and try our best to help you solve the problem. Sorry for the inconvenience caused and hope you can understand! Newchic team
First time I ordered 2 bags/purses. Loved them so much I ordered 3 more. Now I hope to get 4 more for presents. Absolutely love the bag. Went to San Francisco, rained all day, bag is waterproof as advertised! Color does not run or rub off, strap is so long and easy to adjust. Perfect amount of pockets and perfect size. I think I have found the PERFECT bag/purse.
Placed an order over two months ago and items haven't been delivered so far. There are no notifications or tracking information sent via email. You have to keep contacting their customer service to hear that your item has been sent and that you have to look for your local post office. I'm about to report that as a scam!
Dear Luzia S.,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. If you have not received our email, please check your spam as it may be there.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. In these cases, we suggest our customer to check with your local post office or other carriers as it may be held there. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received， please reflect it to our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best regards,
Newchic team.
Amazing how fast you receive your order all the way from China. So glad New Chic has entered the United States. The new shoes are so comfortable with soft leather and they are well made. When ordering shoes be sure to back your heal up to a wall and measure the length of your foot then get your size from the chart they provide. Ordered on Sept 3, and today they arrived... Sept 15. Thank you New Chic, I will spread the word about your amazing company.
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Aloysius M.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Sometimes, the item in your order can not restock in time. To protect the interests of buyers, the order will be cancelled by system and the refund will be returned to your account. Hope you can understand.
Best regards,
Newchic team.