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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Purchased a few items. Love the shoes. Very well made and the price is unbeatable. They have some very unique products. The sales team is very attentive and helpful in resolving any issues or helping however they can. I will be back to purchase more.
Thanks NewChic
Ordered a jacket in January. It is now Feb 16 and I do not have it. Checked tracking status and that indicates it was shipped on Feb 8. Unable to contact the company on live chat because they are celebrating Chinese New Year. Well, happy new year!
Great variety and easy to navigate. The only thing I didn't like (which might have changed by now) is the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
I was told about it from friends who are regular customers.
It was a pair I liked, Only the insole feels a little weird but it is comfortable.
I didn't like the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
Ordered some items over 2 months ago. Sent 3 messages trying to see what's up and after a week got a reply saying they were sent out 3 weeks ago (so well over a month after I ordered) and that it takes up to 25 days for delivery. With no tracking information. Now they're refusing to refund me (they have told me twice to just wait it out because they apparently shipped it but have zero shipping info) so I had to file a fraud complaint with PayPal.
Dear Krista,
Thanks for your order and sorry for the situation happened.
As for the delay of shipment, it might because the item you ordered is backordered.We sent related email to customers normally. Did you not received the related information? It might be in your email-bin.
As for the tracking information problem, it depends on the way of the post you chose.
As for customer service, we have related regulation asks our customer service staff to reply timely. Sorry for hearing that we haven't reply to you timely.
In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
Is the dress I bought commensurate with Eileen Fisher? No. But is it a great value? Yes: At less that $20, I have what I was looking for. And, if you recognize that an American is 50% larger than most Asians and buy the right size according to the size chart, you'll be happy. Communication with the seller was fast; delivery and tracking easy once I learned how to do that.
Misleading shipping options, very very long delivery time, questionable overpriced goods.
They gave me a handful of shipping options and I took the standard shipping option as it was the cheapest option ($8.99) and was given the impression that it'd be received in 2 weeks. It took roughly 2 months for the products to arrive. They're packaged as "BangGood" which clearly is not the name of this company. And to top it all off the 2 shirts which combined come out to like $45, are very cheaply made, uncomfortable, and are starting to lose buttons after just the first wash.
They're trying to refute and fight me at every little twist and turn on any complaint and refund process. This is easily one of the worst online shopping experiences I've had in ages.
Tip for consumers:
Don't buy from here unless you have the patience of a saint and the pockets of Bezos and don't mind burning money.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services.
We will truthfully report your demands and feedback to the relevant departments. Hope to get your understanding. Regarding the packing issue, we will conduct a review of the relevant staff in the warehouse involved in this. Thank you for drawing our attention to this case. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Best regards,
Newchic Team
I ordered shoes a week ago and asked for expedited shipping in time for Halloween. With no shipping notification as of 10/29, I investigated on the New Chic site to see that my merchandise is listed as 'back ordered' even though there was no such indication when I placed my order. I have cancelled my order and there's no telling how I may get my $$ back based on the other reviewers and their experience. How can we get the authorities to shut these scammers down?
Dear helen s.
So sorry for the delay, for the hot -sale products, we sold out them soon. Hope for your kind understanding. Maybe we can offer you 300 points as compensation? What is your order id?
If you cancel your order, our system will automatically return the money to you, please wait a few days.
Best regards.
Newchic team
I ordered on April 24 and, according to their tracking service, my order was sent from L. A. on May 5. That's much too long. And I don't know if I'll ever receive my order based on other reviews. I will not be ordering from Newchic again even should the merchandise turn out to be fabulous.
Dear Bonnie.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order if you have chosen the shipping methods with tracking number.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
When my new shoes arrived I was delighted they came so quick, but they were too big. Talking to consultant's that we're very understanding they agreed to send another pair of shoes and I only had to pay delivery fee. They are a great company I can't wait to shop for more stuff in the future.
Ordered my shoes April 20 and then read all the awful internet reviews, I thought I had just wasted my money and felt kind of sick until today ( May 6) when they arrived! They are cute as all get out, right size, and I am happy as a clam!
Tip for consumers:
Don't believe everything you read!
Thanks for your immediate attention to refund since the wrong item was shipped! After contacting you with the appropriate information, you were very timely in returning my money to my account. And, as a added privilege, I did not have to be inconvenienced by returning the other item! I'm very pleased! Again, thank you! Satisfaction guaranteed!
I ordered two pairs of shoes in the first week of May 2018. After six weeks of waiting I started to contact them, however each time I made contact all I got was "wait a few more days". Then they insisted the parcel had been delivered and also asked me to check with my neighbours in case it had been dropped off there. I did my own research and again tracked the parcel on the Royal Mail website and noticed that it was said to have been at their South Midland mail centre for quite some time and not moved from there. I spoke to an assistant at the Royal Mail who confirmed the parcel had either been lost or stolen, but it still took me a while to convince NewChic. Why did they not contact the Royal Mail when I first made them aware of the long delay in the delivery of the parcel and later put in a claim for lost items in the post? I had to fight very hard to get my refund.
Dear Naren P.,
Thanks for your order and we are sorry for the inconvenience.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification and confirm your shipping address information first. You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/account/orderlist.html
For further assistance, please contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best regards,
Newchic team.
This will be the second time (I learn slow) that I did not receive my merchandise after more than 2 months. Several contacts with them, and after checking with my local Post Office (no record), and also reassurances that I would be contacted by their "team" within 24 hours 3 days ago, I have contacted Paypal to request a refund. Their products are enticing, but they don't deliver.
Tip for consumers:
Don't. They are not reputable.
Products used:
None. I never received them. I'm expecting a refund through Paypal.
Dear Cris B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. If, after checking with local post office, you still have not found your parcel, please contact us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat available 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I made my purchase 1,5 months ago (19. Of August) right now it's the 2. Of October and the package isn't even on is way yet. Still in China. So its very easy to give a review. There are 2 possibilities.
Nr. 1 scam, Nr. 2 extremely unprofessional work. And no it does not matter if they might have forgot something out what ever. A online Shop has all purchases in its database and even if they would have forgot it, they could see it. So if its forgotten, they are just not able to do their work. So simple.
The product is made and as far as I am aware delivered from China, hence the long wait for delivery. However, in this case the goods arrived exactly 4 weeks after they were ordered and the bras are perfectly acceptable and a reasonable fit. I don't have any complaints to make about the product or delivery.
It popped up as an advert beside something that I was looking at on the web. I liked the look of the products and looked further.
The goods appeared to be a good price.
Paying $13 for "expedited shipping" on an in stock item that takes 3 to 4 weeks to get to the destination is unacceptable. Especially for a gift. I see from research after my purchase that I am not the only customer to experience this. The completely inoperable "24/7 live chat" is a joke to make this look like a responsive company. This was my first and will be my last purchase from NewChic. Buyers Beware!
Desired the item I purchased for a gift.
Fit the bill for my need
Dear Nate C.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Because of my inaccurate address information, my merchandise was not sent to and returned. However, thanks to the enthusiasm and good after-sales service, you have been continuously exchanging information and supporting me. Now I got the goods back. Everything is fine. I am very satisfied with your products and services.
I have dealt with Newchic a few times and have always received my items in a timely manner. On my last order the purse I ordered did not include the long cross-body strap. I sent a quick e-mail to their Customer Service, and had a response the same day. They apologized and said the strap would be in the next post! I received it yesterday, again very quickly.
I would absolutely recommend this company, and offer my highest praises for their attentive customer service. FIVE big stars!
Beware if your going to spend a lot of time online shopping on Newchic.com... because after you finally find stuff you decide to buy (at your risk of not knowing the quality of the items)... they will charge you a minimum of $ 17.63 USD for shipping added on to your total price... needless to say that i backed out. Then when i spoke to a newchic agent i was hung up on... go figure...
Dear Joseph M.,
Thanks for your kind advice.
The shipping cost vary depending on location, shipping method and warehouse.
For what concerns the shipping fees, you can select the items you want to order and place them in your shopping cart. Then you can click on “Continue with checkout” and you will see the shipping fees of your order.
If you want the free shipping， please refer to the below link and select your country. https://www.newchic.com/free-shipping-policy-hc161.html
NewChic offers various coupons for discounts. You could use these coupons when you make an order. Here is the link about coupons/ points. You can click it for more details.
https://www.newchic.com/help_center/coupons-and-points-faq156.html
For any further information or assistance, please feel free to contact us. Below is the link. https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
Cust service not good needed to return shoes as were far too big terrible time trying to sort it out won`t tell you how much to return, gave me a completely different return address from the one on the package, it was like going through hoops just to make a return, never again
Dear sharon.
Sorry for the trouble. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Besides, we have many warehouses, so the returned address is different from the one on the package.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
They sell cloths. If it does not fit, as is to be expected when one can not try on the clothing before purchasing, don't expect the refund they promise. You will be lucky to be offered half your purchase price. They do not honor their promises, presumably, figuring that it is more expensive for the buyer to take them to court for a single purchase than the item is worth. Shop a reputable company, NOT New Chic!
Dear Alan.
Here is the return policy. We suggest that our customers should read it carefully before placing the order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.
Best regards,
Newchic team.
Dear Alan.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.
Best regards,
Newchic team.
I was contacted by customer service to let me know a replacement shirt would arrive. It arrived in about 4 days, in good shape, so I am happy with my order. I get lots of compliments on the three tops I bought. I had messages from new chic thanking me and they were very nice. I would order from them again - the amount of time it takes to get the original order was more like 20 days.
I ordered three tops from Newchic. All three were what I saw online, happy with two. One had holes where the serged seams were trimmed too close, took photos, sent to customer service and received a response in one day. They are sending a replacement shirt in 7-20 days (same time as original order so fine with that) Do not have to return damaged shirt. Sent photos to customer service so they could see. Seemed reasonable to me.
Customer service was very helpful when I had concerns regarding my order. They corrected the mistake that I had inadvertently made. Products come a little slower then usual but not slow enough to cause any concerns. Everything I ordered was "as advertised" and I was not disappointed in anything. I would definitely shop NEW CHIC again.
I received my dress and was pleased with the quality of the material, very well made... and the prices are very good. I will keep NewChic for further purchases, thank you... sincerely... Phyllis from Canada...
Tip for consumers:
order could take a while , especially if your living in Canada, but I messaged them and they answered every time..
Dear Phyllis,
Thanks for your supporting of Newchic.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, we suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution.
Wish you a happy shopping next time.
Best regards,
Newchic team.
Worst mistake I ever made was ordering from
NewChic. First of all, nowhere on the order form did it say that the company
was outside the U.S. and that it would cost a fortune ($14.50) to return
something that cost 16.99. Ridiculous! Plus my order took more than a month to
arrive and when it arrived, it was poorly made, ill-fitting and two sizes too
small. Can't afford to return it. Will probably use it as a dust rag. What a
scam! Never again!
Dear c s.,
Thanks for your order and we are sorry for the inconvenience.
We are located in Hong Kong, China, and we offer online shopping. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, you will be responsible for all shipping fees.
Regarding to the delivery time, if the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear MARY,
Thanks for your order and we are sorry for the inconvenience.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details-- Order Tracking.(click the tracking number)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Here is the link about shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team