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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I'd ordered two pair of shoes, both size 8. One pair doesn't fit although the size of my feet matched with the size. In several mails we agreed to refund the money. Within a couple of days, I get my money back. Good job, NewChic and thank you very much for your good service.
I ordered two items from New Chic. They came quickly, and are made of very nice material. They seem to be very flattering with a great fit but unfortunately I mis measured and ordered the wrong size. I contacted New Chic about them not fitting. They have been wonderful, answered all of my questions and are sending me a new one free of charge. Highly recommend!
They delivered lingerie which was smaller than the ordered size and refused to take responsibility and compensate damages even though this was reported within 48 hrs, tags are intact and a photo sent to them. They did not even bother to answer till I persisted. Refused outright. Do not order. Quality of other ordered products was also not good.
I ordered 3 pairs of shoes from the website. The delivery times are a bit long - about 3 weeks.
When the shoes arrived, they looked fantastic - but the size was too small...
I wrote to the customer care and they sent me 2 additional shoes (at no additional cost).
Great service.
Super comfy shoes and fabulous designs. I always get compliments for the shoes. Highly recommend..
I order a pair of leather flops and I got some high heels boots. I sent them 5 emails with images of the shoes and the package labels. Everytime they asked me to send an email to a new email address which was quite annoying. At the end of the day I didn't even get my refund. Very pathetic...
Dear David S.
So sorry for the delay, would you please tell us your order id? Or the email address? We will check it for you. If we send you the wrong product, you can get full refund.
Best regards.
Newchic team
I on an impulse bought a pair of shoes from the site NewChic which I became familiar with from pop up ads on Facebook. I was really disappointed to see that they were being shipped from China, not because I don't like China just that I thought it would take forever. I then looked up reviews for the site and was horrified to read all of the negative reviews on this site. Particularly I read that the shoes either do not come at all or when they do they don't fit. After several weeks my order arrived today. The fit is true to size and they are the cutest shoes! The quality of the leather is top notch, they feel like butter! I did not experience any problems so I can not speak to the customer service aspect but I am so pleasantly surprised by this company I thought I would share!
Company practices unethical business practices such as having you pay for expedited shipping charges for products they know is not in stock. They will make you wait and refuse to offer refunds. 2 months and no information, crooks
Hi, P A. We're sorry to hear this! The processing time varies based on the items you buy. We mark those highly demanded items "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected. We would love to see how we can help. Send us your order number in Messenger and we'll start from there. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
I am trying to return an order because the clothes doesn't look it all like the picture material it very cheap look. I contact them by mail, which is taking forever to get their address for return she is trying to make keep the items. I chat with someone same thing, I had some items in a bag the price when up with in seconds. Reading the review makes me wonder if I want to order.
Dear Josephine,
Sorry for the trouble.
We have listed all the details about item sizes on the product page. If you find that the item is not as description, please check our description and your order information first. And then send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
We suggest that the customers need to choose the size according to the size data, not the size you used to buy, please note that the tags size of the items will show in Asian size.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Ordered 4 different shoe styles. One was a woman's style that I didn't notice and when it came the size was of course in lady's not men's. Emailed company and they fixed my mistake. Thanks! No problem! Great styles and they look and feel great.
Took a long time to get items and when they arrived I was disappointed in the quality. Shirts were short in front, not as they were shown in photos. Made very cheaply but I suppose that's what you get. Definitely would not order anything else.
Dear Day,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
Best regards,
Newchic team.
The shoes arrived size 45. They went about an inch longer than my foot. Asked to return them and was informed they would send a smaller size and i could keep the bigger size as it would be too expensive to have me return them.
The shoes are great and very low cost and different designs you do not see everyday.
Could not be happier with this product
One of my three parcels was lost. After contacting customer service, they updated my tracking info. After a little more patience, my parcel was delivered. It took a long time, but you buy something that is shipped from the other side of the world, so it really could take a while.
6/25/2018 I still have not received the product that i purchased in February 2017 that this company said shipped and even provided tracking numbers. Which were fake and would not provide any shipping details.
Dear Tammy M.,
Thanks for your order and we are sorry for the delay in shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.
You can use the tracking number to track your order in the tracking link we sent. And the translation is available at the bottom-right corner on the tracking page.
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
I placed my order on 3/18/2017, today is 5/25/2017 and I still have not received my order. I have contacted customer service 4 times. Each time I get the same response, the tracking number saying that my order has been shipped and should arrive any time. It is painfully obvious that a computer is responding instead of a human. I have requested a full refund, only to receive in response that my order has shipped and I should be receiving any time. So I had no other choice but to retrieve my money back thru my credit card company. I would advise NO ONE to buy from this company.
I love the customer service and quickness in response. I am also very much satisfied with my product. However, the shipping was an issue, for which they compensated via refunding of the shipping fees.
All the clothes I ordered arrived in the wrong sizes not UK or US sizing. Returns were fobbed off with false web sites, huge rip off! Eventually returns were dealt with through paypal who did help but did not refund expensive return shipping to China.
Dear Furious F.,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest customers take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.
We have measured the items before selling them. If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
For size problem,
If the size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
If the size matches what you ordered, but it does not fit. (or not meet the size chart), we will cover all shipping costs. Please note that the size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
Their customer service is one of the worst I experienced
Their sizes are not accurate
Impossible to return. I sent pictures as they requested, but did not help
Cheap material and quality. Don't be fooled by their pictures!
Dear Abdo A.,
We totally get your disappointment. Item material info is available right from product page. As our return policy and guarantees got you covered, https://www.newchic.com/help_center (select Return & Refund), please chat with us in private from Messenger due to the size problem. Alternatively, you may drop us a message from https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks a lot!
Best regards,
Newchic team
My parcel arrived and the communication was acceptable. Unfortunately I received 2 x green dresses whereas I ordered 1 x blue dress. It is really difficult to communicate issues such as these, well I found it difficult and nothing has happened since I queried this.
Dear Customer,
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.
Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!
Although we're still enjoying summer, I already know that the coat I bought is exactly what I wanted, something warm and easy to wear when we hit autumn and winter. I put my order in and was agreeably surprised that my order arrived with little delay, considering the current global pandemic. I am so pleased with the colour and quality of the coat and know it is going to be well used. Thank you.
I chose NewChic because I can always find something I like and in my size.
I chose to order the coat because I just really liked the style and the range of colours available. I am retired and wear mostly casual clothes and this garment is perfect for my lifestyle and being outdoors watching grandchildren play sport, etc
I ordered a Safari jacket from them, and when the confirmation invoice arrived, it had a slightly incorrect address. I immediately advised them. Their response was to blame me, and offer a refund less shipping costs which I was to pay. They refused to accept that the post code in U. K. Governs the address, and that I must have given them the wrong address. Still fighting them 3 weeks after making the order. Never order anything from this company
Dear Steve S.
Sorry for the trouble.
If you offer us the wrong address and you can't receive the item, when the item was returned, we can give you the refund but minus the shipping cost, because we need to pay the shipping cost when the item is returned. Hope you can understand.
We kindly advise that you should put the right the address when you want to place the order online.
Best regards,
Newchic team.
I order two pair of shoes and they didn't fit. Very good quality. Such a shame my feet are too big because the shoes are beautiful. I will give them to my daughter and I know she will love them. Was extremely happy with customer service. Thank you.
I ordered Vest Jacket (#*******), the XL size was small compare with US. I emailed and asked for exchange, tried to call customer service many times, but always no answer. I don't mind paying the fee for shipping, but no one to help me to solve this problem.
Dear An,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
I recently ordered an item from New Chic which was not available. I was contacted by customer service who explained the situation to me and offered a range of options. I had multiple contacts with customer service to identify another item and in every instance the staff I dealt with were helpful and polite and accommodating. Thanks to their prompt attention the situation has been resolved to my complete satisfaction.
Tip for consumers:
I am ordering from Australia and shipping can be a bit slow but if you aren't in a rush there is no problem.
The wallet I ordered is exactly as described and pictured, and was considerably less in cost than similar items in other stores. My only issue is with the shipping. It took more than 20 days to arrive; however, the shipping was free, it has to come from China, and I am willing to accept the lengthy wait in exchange for the quality of the merchandise at a very low price.
I ordered a pair of shoes from this company, even though I was a bit worried since I've never heard about the company before until I saw it advertised on FB. Wow, was I impressed, it took less than 2 weeks from China to Arizona, the shoes are beautiful exactly as described and extremely comfortable and the price was unbelievable. Will order again for sure.
Lucia A.
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Dear Ranjit,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team.