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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Ordered boots on December 2nd and no product yet. Their typical response is to ask for an order number that you are not supplied with. The bogus tracking link Shows package going from China to Hong Kong and no movement until I started complaining and posting. Once I asked for a refund they said too late it already shipped. First by carrier them by registered postal USPS service. They said 7-20 days well if my math serves me correctly Dec 2nd + 20 days = your time is up! Been asking for return info and they refuse to supply it to me. Fraud! I have reported to PayPal and Facebook. Next is US Customs and China
I found a really unique top I haven't seen anywhere else. Since the items are made in China, I was pleased that a proper size chart was available and easy to find. I did have trouble with not being able to speak with anyone, but I finally did receive the item after quite a long wait.
Loved the unusual cat design.
Liked the design
Good variety of colors, easy to navigate and size chart readily available.
Product never came. Newchic made me wait months before even acknowledging that "it had been too long." Then they wanted me to call FedEx but they hadn't even put a tracking number on the package. They also did not turn off flood of unsolicited marketing emails when asked. Had to block. They offered 10% off my next purchase... why would I want to try them again?
Hi, Christine C. If you need help, please contact us by email at vipservice@newchic.com along with your order number.We help you find out what's going on.
We offer various discount options on Newchic. Therefore we'd suggest you to open this link and have a better understanding of them: https://www.newchic.com/help_center/coupons-and-points-faq156.html?allht=1
This company has blatantly stolen artwork from me and will not remove the products after repeated requests. They are even advertising these awful cheap shirts on various websites and social media.
The artwork in question is shown below
PLEASE DO NOT BUY - you are hurting my business.
gabbymalpas.com
I am shocked at the audacity.
Hi. Gabby. We are sorry to hear your comment. Please click this link for more details. https://www.newchic.com/intellectual-property-claims-hc175.html Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you. Thanks.
I received a damaged item and contacted newchic - they were very responsive/understanding and cooperative and resolved my issue immediately.
Even though things happen during the shipping process they provided Good customer servive. Much better than most online sites...
Hi
I liked a lot of the clothes that I saw on site and the colours were really nice. I ordered 2 shirts for my partner but could only keep one of them. The shirt was nicely coloured but to be aware the material is thin so not sure how long it will last. Had trouble contacting company through the website because I didnt wish to ring them and couldnt see where their email address was. I used the chat line a few times and we have now concluded the part refund for the second shirt. Just feel it was too much hassle to buy from there again.
Hi, Megan B. We're sorry to hear this! Item material info is available right from product page. We're happy to help if you've got any questions about Newchic. Please send the relevant information to cservice@newchic.com, with typical response time 24 hours.
Or drop us a message of more details from Messenger. We will do our best to assist you. Thanks so much!
I understand that I would have to pay for returns. This is a scam.
I ordered 6 items which all came together in a small package.
Look great on the internet
Ordered large sizes. Checked there size chart and there equivalent and ordered the next size just for extra room. All I can say is Crap comes to mind.
Oh sorry one of the tops did come as described perfect fit. Lovely care labels etc.
What size the other Items were who knows. Yes they had the sizing label which was tiny. Was supposed to be my size which is XL. It wouldn't of fitted a twelve year old. Extremely poor quality nothing like the photos advertising
Dear Lesley B.,
Thank you for placing your order on Newchic. We sincerely hope you can give us a chance to fix this issue. You can find the return policy on the product details page and the help center, where you can find the undertaker for shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund). There are clear pictures and detailed descriptions of the product including the material as well as guidance of size choosing on the product page. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I ordered a stylish insulation water bottle. There are several colours to choose, one of them was indicated that it could be dispatched the next day, so i decided to choose this one. The result turned out fine. My order was dispatched the next day and the shipping process went smooth as well, easy to track the parcel and the tracking info was also accurate. However, choosing the product that was ready to be dispatched the next day could give you an unwanted quality of product as it could be that someone as a former order returned it and got stored in the warehouse. I noticed that my product has some scratch. Fortunately, the whole bottle in general works fine and nothing is broken. The quality of the product is decent. I dont think we should highly expect the best quality from products found on this website, but i think Newchic itself has an acceptable working/handling performance.
Ordered 2 items, they did not look anything like as shown on the pictures. Quality looked cheap, one dress way too small. From what I have been reading in term of reviews I dont need to bother, I dont have the time nor the energy to send endless emails for a partial refund. I can only say dont bother with this company. Delivery costs GP 10. Crazy. Absoluty not worth it. Stick with more reputable companies like Boohoo and ASOS.
Hi, Solvig K.,
We're sorry to hear this! And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
I received prompt customer service delivered to me from a representative name Rebecca she helped me in resolving my issues with my order and I just want to extend my appreciation to her for all of her great support and help that she gave me through my ordeal. I will and plan on ordering from this company in the near future and would recommend there business to all of my friends again Thank you Rebecca. Sincerely Brenda Williams
I saw the ad on Facebook for women's shoes that looked cute and comfy. Placed my order on June 6 and they arrived on June 18th. Not disappointed.
One reviewer said shoes run small. Little tight for wide foot but will stretch with wear. Was glad I ordered the next full size, they're a good fit. This is first day and I really like them. May order more in different colors.
Do not buy from NewChic
They sent me the completely wrong item. It was their mistake. Their customer services is terrible and no help whatsoever. Got PayPal to intervene and they ruled I could send the item back but at my own expense! Not worth it for the postage costs so I am now 30 euros out of pocket! Use Rosegal instead - any problems with their orders are sorted out quickly, efficiently and professionall
Dear Tracey B.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on product page. Besides, you can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
Do not waste your money buying from these people unless you are TINY. Their measurements are wrong, and not only did I waste the first amount of money, but they then insisted I airmail back (at MY cost), allegedly for a refund. Months later, still nothing, and every email gets the same cut and paste, worthless answer. A very expensive exercise and I now have ZERO faith in this company. Stick to buying local!
Dear Maruschka,
Sorry for your inconvenience.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Ordered a winter jacket on 12/23/17 got the jacket 1/27/18 and the size chart they posted was way off, the jacket was way too small even though I gave my measurements correctly. Then when I wanted to return item, they were silent on the other end of email and phone # went into voicemail, every time for customer service. People wonder why Amazon is taking over retail etc, this is why. Stay away from New Chic merchandise
Dear Sean,
Thanks for your order and we are sorry that the item you received don't fit.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.
However, If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. https://www.newchic.com/Contact-Us-hc10.html
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We usually reply to your email in 24 hours. If you didn’t receive our email, please check your spam folder. Maybe the email was there.
If you want quick response in urgent case, we suggest you contact us by live chat as live chat is available 24/7.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00 as we are in China.
Best regards,
Newchic team
DNA
1 review
Published 6 minutes ago
Excellent service. Good company.
Excellent service. Great customer service email communication. Any questions asked answered via email in a timely manner. Once I requested shipment tracking information I was able to easily track the package from China to USA. The tracking info should automatically be sent and not have to be requested.
I am very very happy with my purchases. Leather men's waist bags exactly as shown on website and as described. Good quality products.
The vest, although ordered in the largest size (3X) was too small. Not worth the time and cost to ship back.
All around good experience and excellent products. I would recommend this site. Again excellent, caring and attentive customer service and communication. A++++.
Item took almost three weeks to arrive and then was completely and utterly wrong! Not only slightly wrong: I ordered gorgeous black dungarees and got this hideous cheap nasty dress that I wouldnt wear in a million years! Cant help thinking its a scam: they advertise on Facebook and then rip you off when you order. Wish Id seen this site before I ordered, very much doubt Ill get a refund now :(( (
Dear Kate,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, You can get the order details on your Newchic account. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If the product you have received does not meet the pictures, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.
At home i buy in more than one Supermarket only.In the Internet it is the same. I must look and compare.Are the Quality and Price okay for me, i will buy or ordering there.
Look above.
Ordered after seeing an ad on Instagram - thought the site seemed a bit dodgy at first but ordered anyway. Took a few weeks to come as I'm in England and was shipped to America but product was great when I got it - perfect size and well made
Bought an orange pair of shoes. Sooo comfortable. I ordered another, blue, pair, unfortunately out of stock. I requested a refund. Dealt with immediately. I shall certainly shop Newchic again. Delivery not particularly speedy but hey... don't expect perfection at that price.
This is a total scam. They are based in china and I waited over a month with no package. They give you a bogus tracking number and then say sometimes you have to pick it up at the post office. Good luck figuring that one out. FRUAD!
Dear mason.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. It is normal that the parcel take a month to be delivered. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn’t receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Sometimes, the parcel can't be delivered in time because of some reasons. We usually tell our customer going to post office and collecting their parcel. They can find their parcel.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
An unusually good service and personal contact with Alis in connection with a parcel that went missing in the logistics. Without any hesitation the full sum was transferred back to my account. I´m sure that many e-retailers could learn from such professionalism.
This company is the worst!
Free shipping, or 15% off Coupon Code works until you click the "Confirm & Pay". Then they add that amount back in... shipping from China!
Good luck getting money back after they cancel your order for filing a complaint.
Horible dishonest company!
This is a scam. Complete scam. I ordered item SKU******* (19 pieces) for an event based on the online product information. The items when received were of very cheap quality, thin plastic that was getting bent easily and I could not use it as a result. I contacted their customer service who has repeatedly refused to acknowledge or accept my reasons for return despite sending them photos that they requested. Not only that, they refuse to bear shipping cost of return even though their product is of very poor quality & refuse to issue a full refund! I paid $74.45 for these and all they are willing to return is $13! Scam.
Stay away from this website & business: its a complete SCAM!
Dear Qazi y.,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page. Item SKU632971, Plastic Plastic Box Insect Reptile Transport Breeding Feeding Case Hatching Tub 1.3L, as you can see on the product details page, Material: Plastic.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, you can follow one of the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution. If it is our reasons, we would arrange the refund or replacement.
However, after checking with the sale department, if the items in with no quality issues but you want to return, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us.
The refund will be processed once we have received the item.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
Always read review websites is what i'll tell myself after dealing with newchic.com. After ordering numerous items of clothing and shoes - i had to send everything back due to over generous sizing and very poor quality material, after a vast amount of emails sent asking when i'll be refunded all i get in responce is wait a few days longer as they haven't received them yet - it's been a month now since i returned everything. I've now had to get paypal involved to see if they can resolve the issue. Disappointed with newchic in all aspects
Dear JOANNE S.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
And after you mail it，please provide us the photo of the return package with it stamped and offer us the tracking number or the tracking link. We will refund to you after we confirmed the return parcel is in normal transit. Please allow 2-3 weeks from the time you mail your return for it to be processed.
Further assistance, please kindly feel free to keep in touch with the customer service. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
It was not made obvious on the website that buyers are responsible for customs duty. This increased the cost of my order by approx. 50%. Chat was useless. No email address or way of contacting the company. I wouldn't buy from again.
Hi,
Tony W. The importer is responsible for paying all customs charges and import duties if there is any. This link has more details: https://www.newchic.com/tax-policy-hc173.html
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
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Dear Brenda D.
Sorry for the delay, but the 20 days in fact means 20 business days ( weekend and holiday not included), and after 20 business days we recommend you contact with local post office to check it at first, it maybe delayed because of customs problem or bad weather.
Would you please tell us your order id? We can check it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team