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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
I did get a response to my previous review -- and informed the company is located in China, which explains a lot. Why does the website list a UK address? Not only were the items ordered different in appearance from the photo, but the wrong size. I am not going to attempt to send back to China (or Thailand where they were shipped).
Bad experience!
Dear Stephen A.,
Thanks for your feedback here.
In your case, to protect the customer privacy, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
Solution:
72 hours after we confirmed that you have received the wrong items, Customer Service will send you the correct item or issue a full refund.
We are located in China and we offer online shopping. Usually the items will be shipped from Chinese warehouse while in some cases, the items will be shipped from the other warehouses overseas.
We are sorry for the inconvenience again and your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered two ball caps. They looked very good in the original photo. They arrived (finally) flat as a pancake, made very cheaply. They looked terrible.
They are a company from the UK, but the caps were made in Hong Kong, and shipped from Thailand! No return policy, no customer service.
Bad experience
Mislead about delivery time, then mislead about discount codes and orders. Attaching pic of the lies. It is only letting me atta h 1 pic. There are 12 pages of the lies, one after the other. Promise the earth, deliver literally nothing but keep your money for as long as possible.
Tip for consumers:
Do not use, stay clear order elsewhere.
Products used:
None as the order will never be sent after them having my money since 7th December, now 29th December.
Hi Carine V., we're sorry to hear what happened. Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
This item was ordered over a month ago and has yet to be received. Shipping information says they are using FedEx but FedEx says my tracking number is invalid. Looks like I am one of many. Buyers beware.
Hi, Ada K. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
And we would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help. Drop us the order number on Messenger if you need our assistance, or by sending E-mail to cservice@newchic.com, with our typical response time 24 hours. We'll be more than happy to help!
Bought a bag online and try to cancel within few hours. Customer services advice was either accept it or return to China ( the product came from China) which is already on the way. I feel sorry for the customers who spends more money than me. Be careful before ordering items.
Where is my order your company will not get anymore business stateside if I can help it. Christmas gifts ordered 3+ weeks in advance should have been shipped.
No mention of timetable unless you dig through your fake website.
Dear Jose F.
Sorry for the delay, would you please tell us your order id? We will check it for you.
Or you can contact us directly: service@newchic.com we will answer you in 24 hours.
And we are sorry to inform you that because now is Christmas Festival, too many parcel are in sorting center, maybe the parcel is delayed to arrive.
Hope to hear from you soon.
Best regards.
Newchic team
Ordered over a month ago, no product. This seems to be the norm with these folks. I agree with others that all the positive reviews are being written by company involved English ignorant people. It's so obvious. I guess our money is being spent on their adds instead of actual product distribution. Hey newchic, you suck. What comes around, goes around.
Dear Rick w.
Sorry for the delay, if you can not get the parcel after 1 mouth, we recommend you:
1, contact with local post office, it maybe delayed because of customs problem or bad weather. That is the fastest way.
2, tell us the order id, we can check it for you. But it may needs a few days.
Hope to hear from you soon.
Best regards.
Newchic team
I've ordered several items. Was charged $105 June 15,2020. But received only two items on the list. Tried contacting anyone at the company via email and live chat. Haven't gotten any satisfaction or refund. It takes MONTHS to have anything delivered. Which is fine, off I would have gotten my order.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Andrea S. We are sorry for the inconvenience. We tried to contact you but did not get a favorable response.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding. Sincerely hope that you can contact us by email: vipservice@newchic.com and we will provide you with a satisfactory solution. Have a beautiful day!
I've ordered things from other companies out of China before, but this one sucks! Don't do it
Luckily you can call your credit card company and deny payment. Paypal is also good about getting your money back.
Dear Katie,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com and give us more details about your question. We will do the best to help you.
Best regards,
Newchic team.
1 asked 3 Times about a Return, your answer was: sending back is more expensive than the product as new.
U still not want to refund and now u are asking me about contact u again?
I have done 3-4 requests without having satisfying solutions
Dear Saturnino,
Please kindly know that you can find all the size details on product page. We have measured the items before selling them. However, If you find that the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.
You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Best regards,
Newchic team
Order two bras over 30.00. They were about 6 sizes to small. The sizing is horrible. Wanted to return and that didn't work. Phone number international because it's made in CHINA (should have been my first clue). Don't waste your money.
Dear Linnie,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
Best regards,
Newchic team.
When it looks and or sounds too good to be true it probably is. I've been skeptical of these websites with nice looking clothing at cheap prices but because of the reviews which primarily are negative, I will save my hard earned money. Thank you, reviewers.
Dear L,
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
For any further information or assistance please feel free to contact us： https://www.newchic.com/Contact-Us-hc10.html. We will do our best to help you.
Best regards,
Newchic team
I am still waiting for my reordered shoes, they are paid for and I've been waiting for 2 months, that is stealing money, what you have done. Very upset! Mildred Staley, 6010 Crisp In., Knoxville, Tennessee *******. I would love to hear from someone about this now!
Dear Mildred,
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Ordered two pair of shoes on 11/9/17. Did not receive email notification conforming sale. Finally, today 11/29/17, I was notified order had been shipped. Tracking No. Very confusing. I will never deal with these creeps again. One slow boat from China!
Dear CJ W.,
Thanks for your order and we are sorry for the inconvenience.
Usually the confirmation email will be sent to your registered email address, once you placed the order. Please check, spam included, as it may be there.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have chosen the shipping methods with the tracking number, you can track your order in details with the tracking number.
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances as it is international shipping. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
I'm surprised to read reviews where anyone receives anything! I've ordered twice and received nothing. They keep my money for a few weeks and then refund. I guess if they do this enough they must be earning just through the interest they accumulate. Certainly won't bother again.
Dear Jane X.,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Sizes are SO far out of wack, you'll never find anything fits! It's cost prohibitive to return items ($65 from Canada for 3 light weight tops) and they know that. Even state it in their emails about return policy. Quality is sub- par too. Don't waste your time and hard earned money.
Dear Donna C.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you are returning unwanted products (with no quality defects), please note that the returning shipping cost and import tax of one way will be on customer. Regarding to the shipping fee of the returning which is beyond our control, Newchic can not give you advice or information about and we strongly recommend you go to the post office to have a quotation.
Usually it will fit you well, if you take our 'size chart '/ ' size guide ' as the standard reference and choose a suitable size based on your measurement.
In your case, as you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please keep in touch with our after-sale customer service for the reasonable solution based on the refund and return policy.
https://www.newchic.com/Contact-Us-hc10.html
Our customer services will check it carefully and then offer you a reasonable solution. Thank you.
Best regards,
Newchic Team
I ordered some shoes but unfortunately they didn't fit. After contacting customer service they dealt with the problem very quickly and arranged for a bigger size to be delivered to me at no extra charge. Would definitely recommend using this company.
I ordered 6 purple backpacks to serve as the invitation to my daughter's 13th birthday party at Disneyland (I thought that would be a good way to notice them in the park). The backpacks were sent to each girl with the written invitation included inside. I also ordered personalized name tags. Each girl had their backpack in CA Adventure and Disneyland. By day 2,3 of the backpacks had ripped apart and were no longer usable. I reached out to NewChic via live chat with Joyce and despite sending 3 photos showing the defective/damaged product, she refused to do anything to rectify the situation except send me 200 bonus points. The idea/concept was adorable and they looked great before use. The correct thing to do would have been to issue a replacement or refund. They did neither. I will never order another product from this company. Buyer Beware!
Tip for consumers:
I would never buy from this company again! Also, it took forever for the product to arrive. Poor customer service. Buyer beware! Once you buy it, it's yours to keep regardless of quality!
Dear Ashley W.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or https://m.newchic.com/help-center/return-policy
You can get all the details here.
Please be noted that
Goods are not covered by our 14-day return or refund policy if:
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
H. The claim is made more than 14 days after you received the goods.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, please kindly keep in touch with us so that we can follow your case.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
After 2 months, still I'm waiting for my NewChic.com order. Even I have talk through Live Chat with them and they did not give us any reasonable response to our claim!
As you said, doesn't get any worse than this. Stay away!
Dear F g.,
Thanks for your order and we are sorry for the delay.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is thelink for shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Before you order anything from NewChic, know that the costs of returning items is expensive... regardless of reason. I. e., poor quality of material, workmanship, miss-sized, etc. All returns are sent to China. The cheapest method (2 week transit time with no true verifiable tracking) to return a very lightweight package was $35!
Dear Mike L.,
Thanks for your feedback here and we sincerely hope you can give us a chance to fix this issue. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned. You can find the return policy on the product details page and the help center, where you can find the undertaker who are responsible for shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund). In your case, please keep in touch with the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
Bought two pairs of boots, in different colours. One pair fine. Second pair clearly about 4 or 5 sizes smaller than they should've been. Despite sending photographs and writing to Customer Services, all I got was that the label indicated they were the right size. That's the last time I buy from them
Dear Monica B.,
Thanks for your order and we are sorry for the inconvenience.
About the size, the size range of different products varies. You can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". And kindly pay attention to“Please Note”on the product page.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check your photos carefully and offer you a reasonable solution. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Unhelpful customer "disservice". Order has not arrived after 5 weeks. No clear complaints channels. The chat line always gives the typical, useless responses that I found patronising. My advice: STAY AWAY from them
Dear Velile N.,
Newchic is a reliable company. Thank you for placing an order on Newchic and sorry for the waiting. The shipping time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html You can log in Newchic account and check real-time order status/Order Tracking). https://www.newchic.com/account/orderlist.html Further assistance, please feel free to contact us by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
And tell us the order number. We will do our best to assist you. Thanks in advance.
Best regards,
Newchic team
3 months since order placed, order still not received. I'm asked to visit post office and upon visiting post office twice they has no idea where my order is. Before starting operations in a foreign country, align your services. Stop doing things just for the heck of it.
Dear Sarfaraz K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery, depending on the local regulations of your country. If, after checking with local post office, you still have not found it, please keep in touch with us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 and tell us the Order Number. We will do the best to help you. Thanks.
Best regards,
Newchic team
After waiting for over a month for the delivery of my shoes, the incorrect sized was shipped. I jumped through many hops seeking a return or credit with no solution.
Do not waste your money on this poorly managed organization.
Dr. W
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello James J. We are sorry for the inconvenience. We tried to contact you but did not get a favorable response.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding. Sincerely hope that you can contact us by email: vipservice@newchic.com and we will provide you with a satisfactory solution. Have a beautiful day!
I paid for to of same orders because they said first did not go though so i want my refund customer service is terrible the payment were taken off my credit card don't order please take your money no products
Dear Carol D.
Deeply sorry for the mistake. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you
Or you can direcly contact us for this problem: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Dear Carol D.
Deeply sorry for the mistake. Your payment can not go though maybe because of safety problem, it happens sometimes. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Please don't be worry, if you did pay for the order, we will send the product to you.
Best regards.
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi David M. We are sorry that after a few months, the items were worn out. Just start a chat with us by E-mail, cservice@newchic.com, so that we could assist you further. Typical response time is 24 hours.
We will offer you a best reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/return-and-refund-hc162.html). We'd love to hear from you!
Hello David M. We are very grateful for your comment and apologize for the inconvenience caused by the quality problem. We will promptly feedback your problem to provide better quality products. Hope you can contact us by email: vipservice@newchic. Com to solve the problem for you as soon as possible.