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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Ordered 2 pairs of shoes two months ago; no shoes. This seems to be a common occurrence so clearly the company needs to improve their shipping. Cary (customer service rep.) has been outstanding. She's been responsive, polite and curtious. Too bad she has to manage so many orders that don't arrive.
New Chic refused to refund or replace shoulder bag. I received no satisfactory resolution from New Chic. New Chic does not honor refund policy after requesting photos, proof of purchase, pictures of shipping bag, which were sent before request and twice after.
Tip for consumers:
New Chic does not honor refund policy after requesting photos, proof of purchase, pictures of shipping bag.
Products used:
Shoulder bag.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
They sent my package to the wrong address! You email them their customer service is atrocious! It's the same generic email we can't change the address once shipped! But you look at the tracking it's been sitting in their warehouse waiting to be picked up for over a week! No refund, no new package sent to my address just a big oh well we messed up but not going to fix it. I had to dispute the charge with my bank to get my money back! This is the worse company I've ever dealt with never again!
Hi, Jeremy J. We're sorry to hear this! The shipping address usually is the one you added/selected at the checkout page when you are placing the order. For orders that has left our warehouse to the logistics, we are not able to make any change though we wish we could help you. It is normal that the logistic company does not update the exact information on regular basis.
We would like to escalate your case to our senior customer service agent and will do our best to assist you. Just contact us privately by email cservice@newchic.com. Typical response time is 24 hours. Or from Messenger. Thanks so much!
Hello Jeremy J. I'm really sorry to hear this news. The delivery address is the one you chose when you placed the order. We cannot change the address of the order that has been delivered to the logistics company. Hope to get your understanding. In order to better solve your problem, please contact us via email: vipservice@newchic. Com
Ordered 3 dresses. Measured myself b4 ordering. Waited quite a while to get them. Took one dress out of pkg and knew it was very small. They sent the size I ordered but I measured the bust which was 4" smaller than their size chart. Sent email with complaint. We're fairly quick to respond offering 1/2 my money back and I keep dresses. What good does that do for me? Reminded them of 100% sat guarantee. Got money back, gave dresses away. I also thought they were of rather poor quality material and a bit dubious of their look after washing. My money return was fairly prompt. I also was charged a fee by my bank for an international transaction.
Dear Tawny,
Sorry for the trouble.
We have listed all the details about item sizes on the product page. If you find the size do not fit, please check our description and your order information first. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
We suggest that the customers need to choose the size according to the size data, not the size you used to buy, please note that the tags size of the items will show in Asian size. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I really get the inpression that New Chic has the potential to be a great source of interesting and attractive clothing. Unfortunately the company seems to be operating a business plan that just does not work properly. I ordered a shirt. OK, I knew about the tiny sizes and got one that fits, but it came direct from China, and took two weeks. The Polo shirts I ordered at the same time had not arrived after six weeks, marked "Back order". I cancelled them and got a refund. My note to New Chic, get your act together. Make sure you have stocks ready, and don't spend money advertising on items you can't supply. This is a world of order today, arrive tomorrow. Running your business the way you do now is not good enough. Get your act together, and I'll be a regular customer. Until then... no chance.
Dear Dave,
Glad to hear that you love the item.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the price and the title. Also, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Thank you for your comment. We will do better in the future.
Best regards,
Newchic team.
Whilst the few products I have received are not disappointing, the 6 delivery time to receive them is. Another time my card had been apparently refused, the order cancelled, but I was not informed. When I contacted the customer service they replied quickly by mail in 24h. Overall, a disorganised and slow logistics. How long does it take to put some T-shirts in the post? I am still waiting for my last (and final) order to arrive, from early October. I won't be tempted to use them again.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Julia B.We are very sorry for the inconvenience caused to you. The most common credit card issue is incorrect card details, if you have checked the card details are correct, these are other possible reasons:. A do not honor status is sent by the bank that issued your card. The card has insufficient funds. The card has expired or has not been activated. System transaction timed-out. The Card is reported stolen or lost.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
They lie on their site and then your cart adds up to 20-30% more than it should be on the last page where you complete your order. I did my cart twice, noticed my coupon said one number but the total price had increased by almost 50.00. I had a 40% discount coupon and started a chat. I was told the coupon was for non-promotional items only. So I went back and pick items that did not show their price was lowered, until the last page and I was then charged full price for them because I had the coupon and in order to use it they add up the full price of the original item, which was never shown on the browsing page. It is consistent and it is ripping people off. They outright practice consumer fraud everytime you shop with a coupon. The numbers do not add up.
Hi, Marietta W. We're sorry to see this! For the details about "Coupons & Points", you can click this link to learn more: https://www.newchic.com/help_center/coupons-and-points-faq156.html Please note the price is subject to change because of time/promotion/currency, sometimes varying from areas. The subtotal amount is showed after you applied the coupons. For any further assistance, just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!
Hello Marietta W. We are very sorry for the trouble brought to you. The price will fluctuate according to product promotion, currency and time at any time. Coupons and points are currently only available for non-promotional items, and more details are available on the website. If you have further questions, please feel free to contact us via email: vipservice@newchic. Com Thanks a lot!
Possibly all right for clothing. Scammers for garden plants.
They advertise a large number of impossible plants and flowers -- the photos are pure photoshop -- and send people killed seeds which never sprout into anything, probably on the basis that most people will simply assume something wrong with their gardening or "natural" seed failure. The fact is, the photoshopped flowers and killed seeds are a deliberate scam.
The company do not acknowledge communication, much less respond to it.
Dear Lynne.
Please tell us have you placed the order on Newchic? Have you planted the garden plants before? We sell the garden plants because the seeds can sprout. Many customers have ordered the seeds.
If you have ordered the seeds and the product you have received does not meet the description, please shows us some information and then contact us by service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
I never order from an internet site until I read the reviews. Unfortunately, not many of these sites are good, which gives the ones that are good a bad rap. Proceed at your own risk. Check them out first and for most. The ones from overseas are most likely a scam. Just saying.
Dear baskin,
Have you placed the order on Newchic? Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.
If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
Ordered a long sleeve polo and followed sizing instructions and got a 3X (normally a wear a large). Opted for cheap shipping and received the shirt 3 weeks later. First, there was no hope this tiny shirt would ever fit me. Second, the quality of material and stitching was the worst I've ever encountered. I estimate it cost $1.25 to make in China. Ads have great fake pictures -- quality is terrible.
Dear mustafah C.,
Sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. And kindly pay attention to“Please Note”on the product page.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some measurement pictures of products to show this problem,.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
They leave you suffering the huge custom charges due to spliting order into 3 or 4 shipment. They refuse to refund the paid amounts for the cancelled orders. Their customer service is too bad and silly answers mostly automated. I am sure they will disappear shortly
Hi, Ashraf S. We're sorry to see this and we would like to know more about it to provide support! We have sent you a private message here on Sitejabber and trying our best to help. Due to the different warehouse, your order might get split so that you could receive the items sooner. Law requires the importer to pay all customs charges and import duties. We suggest you familiarize your local tax regulations before ordering. Newchic can not give you advice or information about your country's tax rates and tariffs. For the canceled orders, you will be informed in detail of refund time via your registered email address once the refund was completed.
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you. Thanks.
As I tried to check on the status of my long overdue order I found that none of the links they provide work. I contacted them through FB messenger and they provided another link that does not work. Still no reply to my inquiry about that one. Had I known they were in China I would have avoided them. I believe I am out the money I paid and will never see my merchandise. Scam!
Dear Linda T.,
Thanks for your order and we are sorry for the delay in shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address.
Please be noted that translation available at the bottom-right corner on the page of the tracking information.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
I ordered cushion covers from this company. The covers were advertised as 3D and the pictures looked very much like 3D flowers. However they are far from 3D and the quality is not great. I just want to warn anyone ordering from the company to be aware. Also goods came from China, I thought I was purchasing from the UK. They must write their own reviews on the site because they are a load of rubbish.
I would not purchase anything from them again.
Dear Isobel,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the product you have received does not meet the description or the item has any quality problem, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Ll the reviews are posted by the customers. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
Best regards,
Newchic team.
Dear Isobel,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the product you have received does not meet the description or the item has any quality problem, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
All the reviews are posted by the customers. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
Best regards,
Newchic team.
It took longer than I hoped for my two pairs of shoes to arrive but I wasn't too surprised considering how far they were travelling to get here! I think the hold-up might have been with Canada Post. I kept in touch throughout via email with the very courteous Beatrice at NewChic. Shoes arrived yesterday. They look great and they feel terrific. Just what I was hoping for.
You pay for your products up front, not to mention the insane shipping charges and what do you get? They inform you after 6 whole weeks of your order that all the items are out of stock! I mean duh? Then they tool you around with the hopes to chose another similar item or items within the paid amount and finally after 3 more weeks they simply send you an email stating "we have refunded you". Um ok? Don't waste your time here, literally.
Hi, Scarlet P. We're sorry to hear this! Affected by the courier company, we are sorry that the shipping charge may fluctuate recently. It's that some products are in great demand and cannot be dispatched immediately. We mark those items "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected.
We would love to see how we can help. Send us your order number by sending E-mail to vipservice@newchic.com, with typical response time 24 hours. We will do the best to help you. Thank you very much!
The product I received was not at all what the description said. It would cost more to return item to New Chic in China that it originally cost, plus the shipping I paid. When I contacted the company they refunded me fifty percent of item cost only. I cannot afford to do business with them again. Buyer beware.
Dear Sherrie G.
Sorry for the trouble. If the item you have received does not meet the description, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution. Also, we will revise the description.
Sorry for the inconvenience. We will pay more attention to this problem.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The shoes tend to run small so check your feet size accordingly. The shoes are lovelier than shown in the picture and extremely comfortable. I'm just sorry their size 10 doesn't fit me :( and they don't go any higher in sizes.
After ordering two bags from new chic. I read the reviews which seemed to alarm me. So many negative reviews. But today my bags arrived after 6 days from order date I am so pleased with both of them. Although I have not used them yet they look good and sturdy for the money I think I had a good deal. I will order again I have confidence in New Chic..
First order for a hat took forever to arrive and turned out to be a ladies shirt that was -ready? - a 5X. Didn't even bother to try to return. Took a chance and tried the hat order again. Got email confirming order 15 days ago. No further communications, so have no idea if anything has been shipped. Good luck with contacting them by email, ain't gonna happen. Looks like another $10 down the China drain. Gonna dispute the charge and get my money back.
Dear James,
Thanks for your order and we are sorry to hear that you received the wrong item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you receive the wrong item, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. And it may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
Best Regards,
Newchic Team.
I received a top for these guys last year and it did not look like what was advertised and the material was terrible.
I then ordered a top a few months ago and then waited for weeks to be notified it is out of stock. Why advertise when you don't have the stock. I am now waiting for the refund which takes forever. Will not buy anything from these guys again.
Dear Christine P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Due to the great demand, you can find what marked like "Expected dispatched: xx business days" in your account center at https://www.newchic.com/account/orderlist.html, as well as on the product page when selecting the attributes before your order. There are clear pictures and detailed descriptions of the product including the material on the product page. If the product you have received does not meet the information on the product page, please contact the after-sale customer service via this link https://www.newchic.com/fr/Contact-Us-hc10.html, with some photos of the item showing the problem. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Wanted to book a waterproof women shoulder bag, selected size and colour for adding to bag n then order but it says " select Style " whereas there is no option, column to select any style, unnecessarily wasted time, useless company.
Dear Usha P.,
We are sorry for the inconvenience.
Due to a high flow of customers or cache, you might notice some unusual information on our website.
We suggest you change another browser and try again. And make sure you did not install any app to block pop out windows.
If still fail, You can download the APP on the right bottom of Newchic website. https://www.newchic.com or download APP here https://www.newchic.com/AppDownload.html
When you come into the page of products details, then select color/size/quantity.
Add the items to the shopping bag, continue checkout and choose shipping address/shipping methods/payment methods. Finally complete your payment.
If you don't know how to buy，please refer to the New user guide below. https://www.newchic.com/new-user-guide-hc154.html
Also, if you still fail after the another try, we suggest you send us some screen shots to show the problem and we will forward it to the IT department to solve it. Please feel free to contact us:
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thank you.
Best regards,
Newchic team.
I would give them 5 stars except 1) they sent me the wrong color of the item I had ordered; and 2) their English is sometimes difficult to understand in their emails. Plus I have no idea what their company name is. Im waiting to receive replacement (hopefully correct color) item. After I receive it I may come back and give more stars. They were very gracious to replace my item.
Dear Ronda M.,
Thanks for your order on Newchic and we are sorry that you received the wrong color.
We will conduct a review of the relevant parties involved in this case and ensure that similar cases will not happen again.
We are focusing on providing high-quality items for you.
If the product you have received does not meet the information on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
If on computer: https://www.newchic.com/Contact-Us-hc10.html
If on phone: https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service try their best to offer you a reasonable solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
My point of view has not changed. To the would-be consumers of NewChic, look for products elsewhere. Warning, your money will be entangled and you will get nothing. Look at the photos I've already supplied. NewChic is trying to save face.
Hi, Sonja S. Sorry to know about the unpleasant experience you've had with your recent orders. We'd like to escalate your case to our senior customer service agent. Drop us the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Besides, email is available at https://www.newchic.com/Contact-Us-hc10.html, with typical response time 24 hours. Thank you for drawing our attention to this case.
Hello Sonja S, we're very sorry for the inconvenience brought to you. We are deeply sorry for the delay in the delivery of the package due to customs clearance and other reasons. Meanwhile, we hope you can contact us through email: vipservice@newchic. Com and we will try our best to solve the problem for you. Thanks a lot!
Bought masks on April 4 as of June 17, have not received them. Newchic lies and lies. DON'T purchase.
Tip for consumers:
Save yourself aggravation. Don't purchase here.
Amazing unusual models and products! A walk through this site is a holiday! I'm sure I'm seeing this site for the first time. BUT! When registering, the site writes that my email is already registered, it is not possible to restore the password. The new registration took place when I made a mistake in the email address. Only then it turned out to make an order. Now I'm looking forward to the package.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
About how to reset password, please follow the steps,
1. Click“Forgot your password”on the page https://www.newchic.com/login.html?allht=1
2. Enter your email address and access code, then click “Continue”
3. Check your email inbox for the reset instructions
4. Click the reset link in the email and enter your new password.
Any questions, please feel free to contact us at vipservice@newchic.com and give us more details. We will do the best to assist you.
Newchic Team
Received my "size 10" shoes. Nice product, good price but not close to a 10. Found a chat room, after 2 hours they responded. I was told i could send back to China! And i should check with post office for pricing. Told him that wasn't happening so he wanted pictures of my foot... i'm not making this up. Sent him pics with a ruler next to my foot and the shoes next to that. He wanted more pics about the width. Whole thing is a joke. Said they would respond in 48 hours... 5 days ago. One guy named Gao is customer service. Buy it, pay for it, live with it.
Dear Scott,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Stephanie L.
If you can not get the parcel after 2 mouths, we recommend we contact with local post office to check it firstly, in many cases they are in the post office. If you still can not get it, please contact us again and tell us your order id, you can choose re-send the parcel or refund.
Best regards.
Newchic team