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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Love this fashion store. I've known it for a while now and i have only possitive experiences! They have lowest prices from many other websites for great quality products what I as a young student appreciate a lot. Got my favourite sweatshirt from them like one year ago and it's the best. 100% recommendation
Took a month to get it and clothes don't look anything like website, does not state it is coming from China, which I never would have ordered it. I am trying to return all that I ordered and no one is calling me back or emailing me back. They are saying they will take returns within 30 days but it takes a month to get the stuff
Do not buy from this company. Purchased 2 sweaters, they finally came after a month of waiting. I am 56 years old and slender. These sweaters are not what is pictured They wouldn't fit an eleven year old. Their customer service is horrible and will do everything in their power to make it difficult for you to return items! SHOP IN THE USA people!
Dear Annette D.,
Sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We have listed all the details about item sizes on the related product page. And it is not the usual size you wear.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Ordered something from them in mid May. It supposedly was shipped on 5/25/20. No tracking available, nothing comes up after this entry. Tried to contact without response. Aug. 1, have not received my order, or received any communication regarding the order. This was the heading on email received 5/25.
From: "Newchic.com" <*******@newsletter.newchic.com>
Date: May 25,2020 at 10:05:13 AM EDT
To: my email
Subject: Your order ******* has shipped
I have twice submitted a request for help without response. They say they have chat, but I have been unable to get it to open, and had a hard time finding a place to request help. Apparently it takes until the 12th of never to receive.
Products used:
Never received
Hi, Sharon S. We understand your concern about the delivery of your orders. Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation.
We hope this has been sorted out as we informed you of the details via your registered email address. Please kindly check your spam/email later. However, if not, we'd like to take a closer look at this and fix your issue. Here is Lisa, your exclusive customer service agent.
Please come contact me here via the sitejabber or by sending E-mail to cservice@newchic.com directly, with our typical response time 24 hours.
We'll do all we can to put your mind at rest. Thanks for giving us such a chance to fix your issue.
I ordered 2 pairs of boots from NewChic on 12/2/2020. Was told it would be 15-35 days for delivery. I received a confirmation on 12/14/2020 that the items were in Cantbury NJ, ready to go with a tracking number, pending FedEx to pick them up. It is now 1/6/21, the status has not changed nor have I received my items. Tried emailing customer service 4 days ago and was told I would get a response within 72hours. Well... still haven't heard anything. Extremely frustrating... now I have to get on the phone with credit card company to refund payment. Do not order from this company!
Tip for consumers:
The price may be tempting but logistics are a nightmare!
Products used:
None...I have not received my order
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear ROANNE M.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. We recommend that you check the status of your order to track refunds.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Last year I ordered a pair of loafers, which arrived with no delay and which is perfect: good quality and as soft as a pair of gloves. I ordered a similar pair this year (different colour though), which turned to be out of stock for ages. My only consolation was that every time I enquired about the possible shipping date Cornelia from customer service replied immediately, always offering me to cancel my order and either buy something else or ask for refund. Eventually I opted for a different pair, which originally cost more than my original choice but they gave me refund. I wouldn't have wanted to pay more anyway, but I quite liked the fact that they also thought it would be unfair after making me wait for two months or so in vain. I hope this one will arrive soon and it'll be ok in every respect.
Dear Ildiko N.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Please consider that the estimated restock date should just be used as a reference. Your order may be shipped before or after this date.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
I wished to purchase 3 scarves. SKUJ*******. Your system failed both of us by not allowing me to go back in and correct the shopping cart... so I got two Black scarfs when all I wanted was 1 Black, 1 Blue and 1 Tan. Despite several attempts to rectify the situation, some algorithm decides that's not going to happen but takes my money anyway, leaving me thinking " This is not good enough".
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I prepared an order for three items but after reading reviews of too small sizes, bad customer service and no delivery, I have changed my mind. I assume this is a Chinese site and all five times I have ordered goods from a Chinese site - I had to return because the products are fake, bad quality or something totally different to what I ordered. So this order will not be activated. You guys just need to lift your game and stop scamming people.
Dear Eva W.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well, because the quality of the items are good. Some customers cannot get the package in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well and we also hope that customer can receive the item asap.
About the size, We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Besides. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
I made an error with sizing not realizing that the cut was so small. I contacted customer service and they responded in a timely manner and helped me to resolve my issues. Thank you New Chic you have earned a customer for life.
Michelle Julye
I ordered four pairs of shoes/sandals from this company. They came in a reasonable amount of time but were sized completely wrong. I went to return them and get the right size when I saw that there was no paperwork in the package. Went to the website and they said not to return anything until they had authorized the return. After several weeks of waiting for a response from them, they informed me that the return (TO CHINA) would cost as much as the product. At one point, they offered to send me one pair of the "right" size and I could sell the others. I have spent so much time emailing back and forth and I still have the wrong size shoes. It has now been several weeks since our last communication and they have gone silent. At one point, they suggested ordering a size 12... up from my "US 9" and I am pretty sure that will be too big. Then I'll have 5 pairs that I can't use. This is WAY too much hassle to go through to get some shoes. Too bad I liked the product.
Dear Ruth,
So sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. And we will give you advise.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us. https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team
I think many have noticed the explosion of mail-order clothing companies advertising on Facebook. I've had medium luck--nice clothes, unreliable fit--so have had to consign some nice items. I think NewChic has sensible, trustable sizing, and I speak as a non-obese but full-figured woman whose blouses/dresses tend to span over the bust. Perhaps it is the "flowing" type of garment they offer, but my luck has been good. Some of these things are definitely cheaply and quickly made, but good for a couple of summers.
I received my dress which was perfect until I washed it as per the instructions and it shrank a dress size, which was disappointing. Not a problem as New Chic without question after receiving my concerns said they are shipping me a brand new dress a larger size. I offered to re ship back the original dress but they have said for me to keep. I will find someone to pass it onto. What wonderful service. I would recommend using this online company and will use them again myself. 5 stars for sure. And refreshing to know if their is an issue you dont have to fight your way to get a positive resolve. Again 5 stars...
I bought 2 pair of shoes after received them I found they were not suitable for me, I contacted the NewChic, staff was very patience & helpful sort out my problem. I am a very satisfied customer, next time on line shopping, Newchic definitely is one of the best choice.
We ordered a bunch of stuff (worth 135 euros) on October 5,2020. Only Friday October 30, one item (a baseball cap) was DROPPED OFF at the entrance of our office building and we were lucky (?) that someone didn't steal it. The quality of the cap was cheap at least. Our contacts with Newchic produced a stunning detail: Our October 5 order was shipped... 20 days later and shipping could take 15-35 days. Plus the fact that in all communications, the seller had wrong used a wrong email, they didn't show all the items on the order page and all those signs that they may spend a lot of money advertising but they're terrible in customer service. Terrible, think not just twice but many times before you lock your money in that shame of a seller.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Nikos M., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I've read a lot of reviews complaining of various problems which is inevitable for such a big company sending out thousands upon thousands of stock items.
My experience, for what it's worth is as follows:-
The boots I ordrered arrived pretty much on time give or take.
However, there was a little problem with the item I received and without hesitation they refunded my money, no problem!
I have purchased several items from them with zero problem and so I can only commend this company for its professionalism.
I'll have no hesitation to continue going to them for items I might need in the future.
Peter Robinson
I'm very happy with the product and the ordering and delivery process. But I get more and more annoyed about their commercials being forced on me and continuously playing on my laptop with busy moving images. It seems "I won't lose them anymore", which makes me (almost) regret my purchase.
By chance I came into contact with their website and their products appealed to me.
The product seemed to be original, was something different from the ordinary things
I ordered a wallet 4 weeks ago and it has not arrived. According to the tracking website, it has departed China shortly after they received the order. This is not acceptable and this company should not be able to do business in Canada under these conditions. This is ridiculous. I wanted to cancel my order but you can't if it has shipped. Chat with a customer service agent that could not help. I will never order anything from this company again and will do my best to discourage anyone to do so.
Dear Michel,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details-- Order Tracking.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I have ordered two flower dresses for my wedding in April. Still have not received anything and none of the Agents could assist me. They keep on telling me to track the order which never updates and they do not follow orders. I will never recommend this company to anyone!
Dear Charne B.,
Thanks for your order and we are sorry for the delay in shipping.
In your case, we suggest you contact us and tell us the order number. We will check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Bought a size 2 dress that was really more like an 18. Contacted customer service, took two days for them to respond. The email was sent to me, but it was not my name nor was it my order. The instructions were literally undecipherable. Finally got info and I have to pay for return shipping - $16, no tracking #. First class would be $33 - more than the cost of the dress. DO NOT BUY!
Dear Jeannine,
Thanks for your order and sorry for hearing that.
As the sizing problem, we've noticed on the corresponding product page. Did you notice that when you ordered? If it's different from our description on the product page. Please send related information to let us know.And could you tell us your order number? Then we will issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
Ordered 2 pair of shoes for my Mom & I, unfortunately they were to small when we got them. Got a second set delivered to us for the price of shipping. The emails back & forth with the company were always very friendly & helpful. This was a wonderful experience & will be buying more super cute shoes very soon!
I ordered 2 items and was waiting for them to arrive at my home, so I wrote an email and was positively surprised to get a very quick answer! Very nice to be able to communicate with reale people when you have questions!
Thanks!
So. I order the dress (to come to Australia) then read the reviews, after which I am sure it will never arrive/not fit/be crap quality. But guess what? It did arrive (2 weeks which is quite ok), it does fit and the quality's fine!
DO NOT order from this company! They will screw you over when you attempt to return items. I have been dealing with them for over 3 months to refund my order, and they just give unacceptable excuses "as claiming they STILL haven't received the order back" when it has been OVER 3 months since it was shipped back to them!
OH... it was also shipped the same day for an order I refused, but they got that one back! Just not the orders where they have to refund my money! Save your money and shop somewhere else!
Tip for consumers:
Save your money and shop somewhere else!!!
Dear WC,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If customers don't like the item and want to return it, they need to pay the shipping fee.
If you have returned the item, please send the tracking number to service@newchic.com. When we received the item, we will arrange the refund for you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
I couldn`t recommend this company at all. I ordered my item on the 11-th of December 2017. It was promised that it would be shipped during two weeks. One month and a half has already gone, but it hasn`t still come. I contact the customer service in order to get my money back. But I have received a refusal, although I sent to them a copy of my bank account as a confirmation that the payment via PayPal had taken place.
Be careful with this online-shop!
Dear Nataliya,
Thanks for your order and we are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is the link to check the shipping methods and shipping time. https://www.newchic.com/shipping-methods-hc160.html. Please kindly consider what shipping methods you have chosen.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. In such case, we usually suggest customer wait for this buffer period.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Ordered an item. It took 3 weeks before they responded saying the item is not available. I clicked for a refund and it is over a week now my account has not been refunded. It is very clear newchic are scammers/fraudsters. Users please beware
Dear Oyakhilome e.,
Thank you for placing your order on Newchic. Newchic is a reliable company.
We are sorry for the issues you have experienced. Some products in our store are in great demand and cannot be dispatched immediately. You can find what marked like "Expected dispatched: xx business days", not only on the product page after you choose the size and color before your order, but also in your account center.
Once approved, the refund will be processed back to your original payment method. Please kindly note that you will be informed in details of refund time via your registered email address. For further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html, with our reply in 24 hours by email. Live chat as live chat is available 24/7. Thank you.
Best regards,
Newchic team
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Hi, V S. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment and full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html As the product you have received does not meet the information on the product page, please contact us with the details of the issue by email to vipservice@newchic.com.