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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Had to return some boots and had a few issues with the postage. All communications were replied to very quickly and professionally. In this day and age where service seems to always be rubbish the Newchic Customer Service Dept stood out as being briliant.
So I received a fairly quick response to my return request. It came with a lecture on how manufacturers vary in sizing. Then newchic tells me to send the return to a province in China. Seriously? That will cost more than what I paid for the incorrect merchandise. DON'T BUY FROM THEM! I will donate the blouses and have to write off what I paid, if I can.
NewChic handled my replacement order in a professional manner. And they went above the expectations I expected to receive to make sure I was satisfied with the products which I recently ordered. I will definitely order again. You all must try them; you will not be disappointed.
Have purchased a wide range of items from NewChic and am generally satisfied with the overall quality (you get what you pay for), but am impressed by the level of customer service and followup, in particular with an individual named Beatrice. Will certainly remain a frequent customer.
Dear Heidi C.
Thank you for yopur comment. Glad to hear that you are satisfied with the items. Welcome to Newchic again.We will improve our customer service and shipping service.
Looking forward to your 5 star review next time.
Your encouragement will keep us moving forward.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Package was a long time being delivered. I sent an email to customer services asking if there was a problem. Got prompt, very polite reply. However, package arrived the following day, so no fault on NewChics part. Sandals are lovely, so I'm very pleased.
Bought a pair of shoes they wanted to know if I was standing in them correctly for them to fit right didnt want to give me refund and to return them would have been over one hundred dollars shoe were only $26.00 plus tax thats ridiculous! Dont buy they are in China!
Dear Gina C.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Everything I ordered just arrived and I may as well toss it in the trash bin. The face masks are unusable junk and the hat is not at all what was pictured. This company is a scam. I wish I had read reviews and avoided these thieves.
Hi, Cin F. We're sorry to see this! We stand behind the quality of our products and hope you'll talk with us on Messenger. If deemed defective, we'll be happy to offer a solution. We'll make sure your feedback is shared. Please contact us with the details of the issue you're having by email to vipservice@newchic.com.
When I received my bras some questions in my mind about sizing. When I contacted Beatrice in customer service, I was blown away with her response. Offering to exchange my items for larger sizes and not asking me to send the original order back. Her suggestion was to pass the smaller sizes to family and friends as gifts or donate to a homeless shelter. Not sure why this response but a unique suggestion for a business.
Products if sent by post are delivered from China ( by sea 6 to 8 weeks) depending on what ship. My product took 7weeks this was due also to Christmas postings in th UK.
Products very good quality will shop again and would pay extra if sent by air.
New Chic is a scam. I ordered a Xmas gift for my wife, New Chic charged my card then told me the item was backordered--which is simply saying we will ship at our convenience. It has been 24 days and I believe we may see the shipment sometime in the next 12 days which is too long. Wish I read the reviews before I realized this was an offshore site. Message to New Chic: if you want to play in the US market take some ownership and have inventory and shipping distribution on the US mainland. I plan on rejecting the shipment... if it ever gets here...
Dear Michael,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" on the product page. You can find it between the title and the price when you choose the size and color.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
They seem to deceive people with clever marketing. They say, pay XX and you will have your order in 10-35 working days. You query and they say 70 days because its working days. I paid on 02/05/2018... the stuff has still not left CHINA! They just keep telling me to relax, everything will be fine...
Dear Not A.
Thanks for your order and we are sorry for the delay in shipping.
It may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
Sizing is a bit of a problem here but the customer service is excellent. I have ordered quite a few things from NewChic and I've had to return a few. They have been most helpful with this. The Chinese sizing varies a great deal from American sizing. And I don't always trust the conversion they offer. Also, the shipping is very slow. BUT - it's always fun to shop because they have such a large selection of goodies.
Shirts are too small ordered 2x and they are not even equivalent to a large. They want pictures of everything including the package shipping label? Sewing seams are not professional. Stay away from a company that won't cover return shipping. China is just a cheat country who wants to take advantage of the American dollar. Shoe/sandal I ordered I thought were leather. Nothing but cheap vinyl. They don't even identify the material on the product.? Rip off. Not going to shop there anymore!
Dear Robert B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. In your case, please keep in touch with the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution. There are clear pictures and detailed descriptions of the product including the material as well as guidance of size choosing on the product page. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. The photos of the product showing the problem is visible for us to identify the issue properly and rectify it faster. Thanks in advance.
Best regards,
Newchic team
I ordered few pairs of shoes on Dec 2,2016 and it was shipped out the next day in two packages. To my surprise, one of it was received 2 weeks later, but the other one was not for over one and half month. When I emailed customer service, Soey gave me quick response and follow up with my shipment. New Chic has to review their shipment method since a lot of people complain.
It's been over a month since I ordered a shirt from this company. It shipped the day after I placed the order but it never came! They said that there is no tracking on it. Their Customer Service said they would investigate it and it would take another 3 weeks! I just want order cancelled and money back. How can your logistics department investigate where it went if there is no tracking on it?!?! They offered me 100 points as a courtesy (whatever that is) but I'm never ordering from them again.
Dear Tracey H.,
Thanks for your order and we are sorry for the inconvenience caused.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Please be noted that if you choose Flat Shipping as the shipping method, your order would be shipped out without a tracking number. But we still can investigate with the logistics company under the information in the system.
Sometimes, the order might be delayed, due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.
For further assistance, please contact us and give us the order number. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
I have always received a precise and punctual assistance, the customer service is excellent and in one case where the goods were not available the company offered me various possibilities and reimbursed my expense in real time.
I am impressed by the seriousness of this company and the availability of Mrs. Nicole Sun, the person who contacted me to solve my problems!
Do not buy from them. I ordered the beginning of April and finally got a partial shipment in July. Nothing fit, even ordering two things the same size there were huge differences in the size of the product. I couldn't reach anyone about a return. Now 4.5 months later they say the other item is still on back order even though I asked them several times to cancel that and return my money. No refund no item. RUN!
Hi, Mary V. We're sorry to see this! Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html The size range of different products varies, and in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). Those higly demanded items are marked "Expected dispatched on (date)" on the product page after the size and colors are selected.
We have sent you a private message here directly via sitejabber and trying our best to help. Or drop us the order number at vipservice@newchic.com. Thanks.
I received my first pair of shoes and they were too small. I contacted customer service and was contacted a day and a half later (totally understandable because of time changes) and was given several options. I picked to have the next size up sent and they are amazing! I Love Them! Completely satisfied and will tell all of this awesome website!
There is always someone available online for assistance if needed. The items I have ordered are as described when received, and the notifications of shipping and delivery are very helpful and beneficial. Thanks for all you do.
My shopping experience was positive. Thank you.
I can't complain, my experience was hassle free, and thank you.
So far so good and will shop again. Until next time.
It's all good as always. Thanks!
This was a pleasant shopping time. No issue at all.
My shopping experience has always been a pleasure. Much appreciated.
The experience of this shopping went well. Much appreciated
Always great with NC. I love the customer service and especially how they handle the shipping of purchased items to insure timely delivery.
Am still waiting for instructions for return/refund. They sent wrong size ( yes I ordered from size chart) then when trying to get refund they order 50% only after I post complaints, after ignoring emails.
Cheap inferior quality.
Dear Michele,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Also, If the item you have received has any quality problem, please send some pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Also, we will contact the supplier and improve the quality of the item once we confirmed that the item has quality issue.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I ordered from this company. It took weeks to come. The products didn't fit. The return is to China so not worth me paying to return. They don't operate under UK returns law so they wouldn't have refunded initial purchase postage. I'm still waiting for the rest of my order. It's cheap for a reason.
Dear Abigail H.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I purchased a pair of cute boots as a gift for my disabled sister in January that still haven't arrived. She asks every day if they've arrived. I wish I hadn't shown her the picture. I wonder if I'll ever get them reading the reviews. The tracking info says "shipped" and the site warns that bc of Chinese New Year in Feb., there will be delays. So I feel discouraged.
Dear Beth,
Thanks for your order and we are sorry for the shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
You can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Or you can check your order status in the shipping advice we have sent you via your registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If your package is taking longer than schedule, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will check it for you.
Best regards,
Newchic team.
I have one order outstanding when the product is not on stock and there no communication to me until I follow up four weeks later. The online information should be updated and only shows the product available.
Take one day to answer my follow up email
Got variety
Reasonable price
Dear Rattasinh S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I ordered two items. Both items were of poor quality and they were not true to size. I immediately emailed the customer service department as there is nothing in the shipping bag about returning items. I still cannot get a straight answer from them on how to get a refund after an exchange of 5 emails. I have sent 6 pictures of SKU numbers, the shipping label and the garments. I got another email saying they want a picture of me measuring the items. What does that even mean? They obviously have no intention of allowing me to return the items. Beware of this company.
Dear Barbara B.
Deeply sorry for the inconvenience caused. Would you please tell us your email address or your product id? We will check the email address for you and urge our service solve your problem as soon as possible.
Hope to hear from you soon.
Newchic Team
Can never tell me when my delivery date is, just keeps telling me to be aware that it can take 5-8 business days. Which is ridiculous within itself. I'm paying $17 to wait 8 business days for a package. When I ask if its possible for a refund if I dont get my package in time all I get is the same generic response and then dont actually answer my question. On top of that you can tell they copy and paste about everything they say to you like where do they find these representatives? Youre TYPING it's not that hard to try and be personable instead of just copying and pasting every response you give me and not actually answering my questions. I will never order from here again.
Dear nikki.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. We can't tell you the exact delivery time. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi Miguel R. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment, which means you have the right to initiate a return request within 30 days of receiving the package.
Full policy here: https://www.newchic.com/return-and-refund-hc162.html
By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement).
And we would like to know more about it to provide support and find you the solution accordingly. Kindly contact us by sending E-mail to cservice@newchic.com, with typical response time 24 hours.
You could also find us on the messenger. Thanks.