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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
My husband bought this item for me for Valentine's Day. It should of taken between 7-20 working days to get to us but he ordered it on 2/2 and it arrived on 13/2. Perfect timing! I have had great service and contact with th company throughout. I ordered the large bag but I think I would have ordered the small had I realised it was so big. (and this is my fault as the sizes are in the product description). I am, however, delighted with my bag and cannot wait to use it today. Happy Valentine's Day to you all.
The package was exactly as described. I chose normal post instead of express, so it took longer for it to arrive. The bra is exactly as advertised. Very supportive. No underwire. It's comfortable and looks really pretty on.
The after purchase crew was consistently helpful concerning the time of arrival which actually wasn't that long. My shirt fits well & I will purchase from these guys again- many thanks for your quality of product & care
My shirts are so cheaply made, I will be lucky to get two or three wears out of them. Just as bad, they refuse to stop sending spam emails. I have unsubscribed and when I do it again it tells me that I cannot unsubscribe as I have already unsubscribed. What a pain in the butt. Do not buy here.
I ordered 4 pairs of shoes. I followed the site for a few weeks, as they did not ship. I called customer service- and held over 30 min., so tried live chat-also about a 30 min wait. But, once they came on line they explained 2 pairs were out of stock. I asked them to ship the other two pairs- and they did, and I received a very prompt credit for the two that did not. The quality of the shoes is actually good. The sizing chart seems to be about 2 sizes too small to American sizing. I ordered a 9- for someone that fits 8 half- she cannot fit them. I ordered an 11 for my daughter-no way could she get her foot into it, BUT the 8 1/2 fit into the 11 perfectly.
Dear kalle.
Sorry for the trouble. We will improve our customer service. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it.
If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
I placed an order for two coats after seeing a promotion on Facebook. They said delivery would be within 7-10 days. After 7 days of placing the order, I received an email that one of my items was out of stock so there would be a delay. They expected new stock within 48 hours. Those 48 hours passed, I heard nothing. I gave it another 24 hours then chased for a status update. I got a response from customer services 48 hours later and was told now both items were out of stock and wouldn't be available for another 8 days. I cancelled my order and am currently waiting up to 14 days for my refund.
I plan on posting this review everywhere I can for the simple fact: a company should not be marketing promotions on global social media if they cannot meet demand and do not have the customer service to deal with issues promptly. Such a massive waste of time! Avoid them!
Dear Gordon,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Sometimes the restock time will be influence by the bad weather, holidays, etc. Sorry for you but hope you kind understand.
We are willing to accept your advise and we believe that your advise will help us to become better and better. Thanks for your supporting of Newchic.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
After item arrived (jeans, did not fit at calves and embroidery was not as pictured- cheaply made and half of details missing or stitched-on patches not dyed). Complained about it in writing and wanted to send it back. They wrote back that I should keep the item (as too expensive to send back) and they'll refund my money. I got the money back into my bank account though (would have posted a pic of photo, but the pixels are too large to send). Delivery took a few months, no correspondence inbetween.
Dear A T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check real-time order status. For the material, you can see it in the description of the product page. Regarding to the size, usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself. In your case, please keep in touch with the after-sale customer service at https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thanks.
Best regards,
Newchic team
I always order different style of shoes to NewChic, but the last one was slightly damage. I wrote NewChic and told them the issue. Right away one of the Staff/Morris, politely responded, apologized and resolved the issue by "replacing" another shoes. I love the shoes, very comfy
Keep up the good work reliable NewChic!
Thanks,
Fe
Hey France E., thanks so much for letting us know about your great experience with customer service! We'll let their leaders know so they can get the recognition they deserve. We can't wait to shop with you again soon!
The items that arrived to day are sized for the tiniest of SHORT people. And as for how to send them back... Well who knows. There was no packing slip and no return address. I'm getting in touch with PayPal... As I don't know what else to do.
The trousers came to just below my knees. I'm 5.6 inches? Duh?
Dear Liz F.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us, tell us your orde id and the photo of the wrong product: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
I have been waiting for my item since 9 Dec 2017. They claimed it ot be back ordered and eventually advised the item had shipped. Of course it is no20+ days since that notification. Overall I have been waiting 34 day, no delivery. Scam immediately comes to mind.
D. Kelley
Dear Dennis,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
PS: The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I thought I was going to pay-without-receiving my shoes for I didn't receive it during good sense times and I claimed refund. They sent me another pair quite soon and now I received the first one. I am very glad that everything went just fine, appart from my nervous behaviour!
When I ordered a leather shoe from NewChic, one of my favorites. I was afraid whether it would send the right size. Because you know that if the shoe is not the right size, it can not be used anymore. My size is Us: 10.5. But now with my foot on the shoe, I saw that the NewChic sent me the right sais. I didn't know the online service could be so good.
Thanks NewChic,
Hi Bipul D., we love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
This company has been amazing! I ordered 3 pairs of shoes and really did not pay close attention to the sizing chart and they arrived too small. I contacted the company newchic and they promptly helped solve the problem to my great satisfaction. Truly an outstanding company and courteous to customers. Do not be worried about using this site.
I have read a lot of customer complaints and now I join the crowd. I have no problem with what I order being made in China. But they don't tell you your order will ship from China which is totally BS. When they say it will take 45 days to deliver they mean it. WTF keeps this site in business. MY first and last order was made glad they only got me $20.00.
Dear Mark A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. If the order is shipped out, the shipping time is decided by shipping methods and countries, beginning from the shipping date.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/help_center (select Shipping Methods)
Please click the link and select your country to get more details.
The shipping time will be also indicated on the check out page.
Also, you can log in Newchic account and check real-time order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
The only thing I can say is that NewChic is a want-to-be internet company at best or that they are a total scam. Made two orders both of which were incorrect or never received. Tried to get authorization for a return and Soey in Customer Service played dumb repeatedly. I do not have the time to deal with it. Do not shop at NewChic you will regret it.
Dear Ronald M.
Sorry for this mistake, would you please tell us your order id or the email address which you used for order? We will check it for you.
And here is the return policy: http://www.newchic.com/return-policy-hc99.html
Also you need to contact us directly before you return the problem: http://www.newchic.com/Contact-Us-hc10.html
Hope to hear from you soon.
Best regards.
Newchic team
Of the three different pairs of pants I ordered, the first pair came with open seams, and after repairing them the garment tore in another area. On the second pair a seam tore open the first time I wore them. The third pair has not torn yet. But I've only worn them once. The fabric is of such poor quality it cannot handle any stress from bending over or sitting down. I will never buy another garment from them.
Hi, Connie C. We're sorry to see this and we would like to know more about it to provide support! Hope you'll contact us in private by email to cservice@newchic.com. And the typical response time is 24 hours.
We'll be happy to offer a solution after confirming the issue. We'll make sure your feedback is shared. You could also talk with us on Messenger. Thanks!
I had a large order and ultimately removed all but 2 items. The price at checkout was different than what was quoted in my cart. And the 15 and 20 percent coupons were not calculated correctly. And live chat was not much help.
I do not recommend this site.
Dear Donna.
If you find that the price changed from cart to checkout. Please send the screenshot to us, we will check it carefully. Please know that most of the customers need to pay the shipping fee.
For the first order on Newchic, the 15 or 20 percent coupons have some limitatiosn. The Flash Deal items and Special product can't be applied.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The order arrived a predetermined time. Unfortunately, one of the ordered products was defective and I wanted to return it. The emailing with Newchic service was friendly and caring. We reached quickly a mutually acceptable solution. Refund also came quickly.
After the disappointment of the wrong order being delivered and emails not being answered I go tin touch with a very helpful lady via facebook page and correct order sent out and arrived within a week. :) Shoes all good :)
Dear Sarah,
So sorry for your inconvenience.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
I contacted customer service to cancel one order as I ordered one item twice by mistake and they directly responded by email! That was really quick. They cancelled the order and I am expecting a refund in few business days. Thank you newchic. Cant wait to receive my order.
Just received my Socofy Boots... I absolutely love them. I was worried which size to order I'm normally a size 40, some reviews said the sizes come up big others say small. These were are a perfect size 40, really impressed with the quality and design.
The ordering process was smart and easy, delivery fast and reliable. I ordered two blouses at very low prices, so I did not expect high quality products. The blouses look nice though the material is not great but I was not disappointed. Quite another story with the jacket I ordered at the same time. £32 for a spring jacket is not dear but the jacket I got did not meet the expectations for even that price. It has been cheaply sewn together with no lining and two fake flaps instead of any pocket. The size does not really correspond with the size chart on the website, which means it is too small for me. So I think that £32 for something rather useless to me is not cheap. The description of the products on the websites should be more precise and detailed.
I was attracted by the prices but alsoby the original design of some products.
I needed to stock up my outfit and liked the looks of the articles. Because of the low prices it did not seem to be a risk to try out the newly found shop.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Martina E.,
Thank you for choosing Newchic and we apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I ordered a size large skirt that was too small. Many of their customer reviews complain of this but New Chic refuses to adjust its sizing. They emailed me a form to review their customer service, but there was no option to comment on their product. The same is true at their website. I don't believe this is a trustworthy company.
Dear Terry,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Or you can contact our customer service through:
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I have ordered several items from New Chic. Yes, it took time to get them. But, when they arrived, they were wonderfful. One dress was far too large. I am now waiting for a replacement, smaller size, at now cost to me. The representatives have been very proactive to ensure that I was happy with my purchase. I highly recommend New Chic!
Order # ******* May 22,******* ( Big Size Men Genuine Leather British Style Soft Print Slip On Business Shoe Color khaki, Size: US 10 (our Size: 44)
The shoes did not come close to fitting. I require a 10 6E... There reply: To expensive to return! They wanted me to send pictures of my foot with a ruler to indicate the true size. No response. It took 30 plus days for the order to come in. PayPal only gives 45 days to submit a grievance. I missed the cut off. I guess that the $63.55 is helping the Chinese Government. Suggest that you do not use this web site!
Dear Robert,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can get the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page.
If you have contacted us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
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Hi. Van. We are sorry to hear your comment. Newchic always considers customers as first priority. We stand behind the quality of our products. If the items you have received have any quality problems, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you. About the unsubscribed problem, if you still receive our email, please send us a screenshot and we will check it for you.