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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Don't waste your time buying from this site unless you are absolutely certain you will not have to return anything in your order. Customer service is horrible and you will never get a refund! Never again!
I had a browse on NewChic site, looking at shoes. Iwas interested and sent off a couple of queries regarding size and manufacturing details. Sending these queries meant that I had to sign up. I never got a reply to either of my queries. When I tried to contact them by email I could not and warning bells rang. Since then I get CONSTANT spam and ads from this company and cannot find a way to block them. I was interested in the shoes however needed more information before buying, but they were impossible to contact and now I feel harrassed
Dear Johee,
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. If you want to place the order, you need to register a Newchic account. Please read the New user guide. http://www.newchic.com/es/new-user-guide-hc11.html. You can all the details here.
Many customers have placed the order successfully. If you need help, please contact us. You can contact us in many ways.
You can contact us in many ways.
E-mail. Typical response time is 48 hours
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team
It took about 4 months for the items to be delivered. I got a partial refund for late ones, which is good. Nevertheless, it is frustrating and irritation to try and track the orders. Emails and phone calls were not accessible. One of the items that was on display was not what I expected in terms of size.
Hi, Santina M. The email response time is 24 hours. About the size, to choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
Usually, the package will be delivered on time in most cases. It is normal that the logistics company does not update the exact information on regular basis. Sometimes the shipping time will be delayed due to unavoidable situations. Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I cannot cancel the order prior sent-they send from China not UK and are a lot of taxes in EU for! They are a scam site!
UPDATE 1!
You don t need to tell me how to cancel! I m not dumb! When U want to cancel the order - arrive error! Nobody cannot be contacted!
UPDATE 2!
After more than 10 days I cannot track the parcel I paid! On every other places from China you don t need to pay nothing for flat delivery and I received parcels in 10-14 days(Romania). On this site I paid 13 euros just for flat delivery (for26 euros a pair of sneakers!) and still I cannot see where is my parcel! I hope I ll receive it! If not I ll write here and everywhere on FB! Very BAD! Be aware!
Tip for consumers:
don t buy !
Dear Bogdan,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping.
Here is the link about the tax. https://www.newchic.com/tax-policy-hc173.html You can click it for more details.
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Newchic can not give you advice or information about your country's tax rates and tariffs.
You can only cancel orders with the status of "payment pending" or "payment declined". You can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button.
My Account -- View Orders--My Orders--Cancel
If your order status is "ready to process" or shipped and you want to cancel the order, please go to return and refund policy page. https://www.newchic.com/return-and-refund-hc162.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I ordered an incorrect size and tried to get it altered with tailors in the area. After discovering that it would cost more than the dress, I dealt with Anita in customer services and asked if I could exchange it, even though I had now had the dress in my possession for a reasonably long time. She was more than accommodating and gave me many options to try and make it easier for me. I returned the dress and received a replacement about 3 days later. What a pleasure dealing with people like Anita and a company with a policy for being understanding!
SAVE YOUR MONEY AND DON'T DO BUSINESS WITH THEM!
Horrible company. They dont even speak english. They took my money, and charged me $60 for expedited delivery 5-8 business days and items arrived 16 business days later. They are liars.
I made a mistake buying from them thinking they are in North America, and I wont make that mistake again. If you are used to buying from reputable companies, you will regret doing business with Newchic.com, have no doubt about it.
1. Response to Newchic.com: You are liars and are lying in your response. You can not ship anything to Canada in 8 business days, because you are lying about the date the items shipped. You claimed you shipped the items on one-day, when you in fact shipped it 4 days after the date you claimed. You are liars.
2. Response to Newchic.com: You are liars! My order arrived broken. This company runs multiple sites same-look, under different names.
Dear mike,
Sorry for the delay of the item. We understand that It is very frustrating that you can't receive the item in time. Many customers can receive the item within estimated time. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. Hope you can understand.
We come from China. You can also find it from our website. If you have any doubts, you can contact us before placing the order. We will do the best to help you.
As for the delay of the parcel. Could you please give us your order number? We will check your parcel and then offer you a reasonable solution.
Best regards,
Newchic team.
Purchased some bras from this company. They are poorly made and only about half the size of the U.S. size they were supposed to match, so don't even come close to fitting. All packing information is in Chinese, so unable to read or verify any of it. Although I explained all of this courteously to the company, they would not do anything except tell me to send them back to China at my own expense, then they would decide if they would refund or replace. At least the bras were inexpensive, but the product and the service reflect this--I guess you get what you pay for, especially from this company. I have bought things from online from all over the world and have NEVER had this problem with another company. I strongly recommend that you DO NOT purchase from this company!
Dear Karen,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
As the return & refund policy showed,
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Newchic is a great online shopping site for those, who like to save or get clothes with a good material, utility or home decor with a good quality for a cheaper price. The categories are very easy to access. There are many wonderful and cute things for everyone. The communication is smooth and friendly. It might take a few days to get a reply, but usually there are no problems.
The shoes I ordered only came in whole sizes so I ordered the next size up. They're a little too big. I would have exchanged for a smaller size, but shipping was too dear. They did give me a refund on the shipping which was appreciated. I will use gel inserts or another type to fill in the extra room.
Lots of fun, colorful items.
I love shoes!
I ordered an item and 5 weeks later, when it had still not arrived I contacted Newchic by email to ask it they could help. 24 hours later, they have advised they are re-sending the item to me, even though it's not their fault the item did not reach me.
The customer service person who helped me was polite, friendly and very quick to respond and assist me.
Expect it to take over a month if not longer to get your items... Plus, Items always on back order. Customer service almost non existent... Buyer beware!
I ordered these on June 10th for 4th of July Celebrations. Items came on the 5th of July. Thank a lot for slow shipping! Then the items were described as "Mens large", they are in fact "Childrens medium" in size. Oh but wait, there is an "International" sizing chart that not really explained on the sizing menu... If your in USA, Europe or Canada/ UK then expect everything to be very very small in comparison... a mens large in USA is actually a men XXL in "international"...
To send back and get a refund it would cost me $61.00 to send to China with tracking. RIP OFF! Plus they want photos of package and contents... HUGE HUGE SCAM!
Dear Ronald,
Thanks for your order and sorry for leaving this unhappy experience to you.
In this case, could you tell us your order number? We will check for you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
Order a product and it came the wrong size. I know my size but their garments do not fit that way. The claim this if I want a return I have to pay to ship and they will not refund the cost of shipping to me. I loose twice for their mistake. Stay away unless you like to loose money.
Dear Bugs,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
And kindly pay attention to“Please Note”on the product page. For some products, it will mentioned if the size of these products are smaller than ordinary.
Here is the return policy about size problem. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements. You can see it in the description of the product page.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I ordered a top which was advertised as cotton, but which turned out to be polyester. Complained and was told i would have to send it back to China at my own expense!. In fact there was a uk address on the parcel, but all in all I am £7.45 out of pocket in postage fees for paying for the item and sending it back. Don't touch them.
Dear Sally B.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, please be noted that you may be responsible for all shipping fees. The refund will be processed once we have received the item.
For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
I ordered quite a number of things in three separate orders... before i read the reviews. At that time it was too late to cancel. But surprisingly enough, i received everything i ordered even though it took a month longer than expected. I was lucky, after reading the reviews. I wont order from them again but was pleased with what i received.
Dear Susan B.,
Thanks for your order and we are glad that you have received it.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
For any further information or assistance, please feel free to contact us. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Have a nice day.
Best regards,
Newchic team
I ordered $200 worth of bras. One came. The remainder were on back order, but company was responsive & asked if I wanted to wait or rewind.
I opted for refund.
Pay attention to sizing charts as the Chinese sizing is VERY different from US. Also shipping times.
Good prices but pay argentum to all of the description before ordering.
I will probably order from this company again.
Dear Deborah S.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
The delivery time depends on the countries and the shipping methods.
When you placed the order, you can get the estimated delivery time on checkout page.
You can visit the website below to view all shipping methods and their delivery times.
https://www.newchic.com/shipping-methods-hc160.html
Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team
The sandals I ordered are adorable and I love them. Very stylish. I did now ever fail to read the sizing chart and I ordered my usual size not realizing I should order one size larger. Customer service was so kind and helpful even though it was my mistake. I will be ordering again and this time the correct size!
Thank you!
A complaint on how long the order is taking. This is NOT a user friendly site. If I knew it was coming from China, I would not have ordered. Only figured that out when I tried to track the order and the tracking was all in chinese characters.
Dear Bonnie,
Thanks for your order and sorry for leaving this unhappy experience to you.
According to you said, the expected delivery time depends on the shipping methods you chose. Here is our delivery regulation. Http :// www.newchic. Com/Shipping-Methods-hc13. Html#321
In this case, could you tell us your order number? We will check the tracking information system.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
The Newchic company is extremely unreliable. It might even be some kind of a scheme. They charged my credit card the day I ordered a couple of items but 2 weeks later nothing was shipped to my address (according to their website). Once I complained 2 weeks later, I was told it's going to be shipped out the very next day. In any case, a month later and I still have not received the items I ordered.
Dear Katerina W.
Sorry for the delay, maybe the products are hot sale, we don't have enough products so we cannot send the parcel to you as soon as possible. If you choose standard shipping/ air parcel register, the shipping time usually it 7-25 business days. Would you please tell us your order id? We will track it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
I have had to cancel subsequent orders due to the high cost of shipping which doubles up on the price of the product.
The items are light weight and do not warrant such high costs. For this reason I now cannot continue to buy items from NewChic although I would like to. Please consult with NewChic for a cheaper cost of shipping their products.
I haven't heard back from them yet.
Because I like their products
Because they were exactly what I was looking for
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Montserrat G. The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I ordered two types of Knitting needles. When I got my order one of the items was missing. I wrote to Customer Service and they promptly replied. They sent out my missing item and kept in touch until it was delivered. I will be ordering from NewChic again.
I bought a pair of beautiful shoes but there were too small for me; so I contact the company back, via email, and as soon they got my email they took care of the issue by sending me a brand new pair of shoes and letting me keep the little ones.
Thank you so much for your help and understanding.
Luv, Elsa Colon: 0)
I purchased the cutest pair of Socofy pumps. I bought them to go with a retro style dress for a wedding. The shoes were gorgeous, exactly as pictured right down to colour and details, and VERY well made! First time I wore them, I wore them comfortably all day long without blisters or sore feet. One of the best pair of shoes I have ever owned! They are my favourite shoes and would definitely purchase this brand of shoes from Newchic again. Very pleased with this experience!
Ordered a down coat from this on line store it came in a small plastic bag it was a joke the quality was terrible strings hanging out all over the place, also the size looked like a little girl size wasn't happy in the least. Contacted them they told me to send the product back shipping at my expense their shipping cost also, this cost was almost the same as the price of the coat. Never buy from them again & you'll be smart not to either
Dear Connie,
Thanks for your order and we are sorry for the inconvenience.
As you can see in the description of the product details page, Package included: 1*Jacket.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
They finally after another email or two agreed to refund my money in full without having to ship the garment back... frustrating experience but at least I'm not out the money.
So I am satisfied with the outcome... but frustrating to deal with this company across the seas.
Dear Kim D.,
Thanks for your feedback here.
Should you have any other questions or require any further assistance, please remember that we are always here ready to help you.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you. Have a nice day.
Best regards,
Newchic team
I ordered a lightweight coat, received after several weeks of being "out of stock"
My opinion is this is a VERY cheap manufacturer in China. It was very slender fitting, and the zipper was so sticky I had a hard time zipping it up... not what I want to do is struggle every time to get it zipped... I emailed customer service... they wanted a picture of the defect!
They then emailed me that the zipper is not broken... well it works horribly... such a hassle and nothing like most USA usual 100% customer. Satisfaction. They then offered me a 30% discount on my next purchase as a solution! Really?! I won't ever purchase from new chic again!
( I can return this... I just have to pay shipping... and import duties)
I ordered my shirt on 12/7/2020 and did not receive it until 12/31/2020 - 24 days later. Since it was a Christmas present with an estimated slowest delivery time of 16 days, I obviously was not pleased. It also was very, very small for an XL size and was too small for the person I gave it to - so, overall, a poor purchase by me.
I liked the product display and I have purchased frrom New Chic before with no problems.
I liked the Christmas shirt and thought it would make a great gift.
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Dear Beth L.
Sorry for the mistake, would you please tell us your order id? And you said you already contacted us but the solution is unacceptable? Would you please show us the record of the conversation? Maybe we can offer you other solution.
Here is our return policy, hope it can help you.
http://www.newchic.com/return-policy-hc99.html
And you can contact us directly via livechat: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team