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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I ordered Gracila Bohemian Women Vintage Floral Printed Loose Short Sleeve Maxi Dresses from NewChic. I appreciate the product for its appearance and price. Sizing is different from regular American sizing, so be alert. Shipped relatively quickly. I did have an issue with the item at first, but customer service resolved it to my complete satisfaction. I'm very pleased.
I ordered two dresses on May 18,2020 and the charge was processed that same date. The order still has not arrived on July 5,2020. I emailed the company on July1, and they were to reply within 24 hours. Yes, I am still awaiting a reply. No, I will never order from them again and would NOT recommend this company to my worst enemy! I am looking into fraud charges as well as robbery/deception... whatever I can sue for.
Please do not buy from this site, it's bunch of fraudulent people. When you place the order they will tell you 35 working days which obviously is a sophisticated way to get your money and with draw it and made it impossible to recover your money.
Hello Usman A., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered two dresses, one shirt and two pairs of shoes. Luckily, the shoe size was very close, and I love one pair. The other pair is very cheaply put together. The clothing is another matter. Although the sizes were correct, the cut of all three had issues with the upper arm. Only at the very top. Way too tight. The company is in China, and I think the cut of the shoulder is not standard US sizing. In other words, we have wider shoulders here I think. Anyway, they kindly offered a refund if I returned the clothing and paid for shipping, but I erroneously removed the tags so I am not taking a chance in being out both the money and clothing. Will re-gift.
Dear Ellen G.,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
The delivery time and ordering system were fine. What I wasnt happy with was the actual quality of the fabric. It looked so beautiful in the picture but when I got the dresses, the fabric was a cheap lawn type material like I used to have in Grade 3 when we learnt how to sew a sampler. It looked as though it had much more substance in the picture. The other major problem was that I ordered my normal size but the dresses were way too small for me. The top on the other hand was fine. Go figure!
I loved the look of the designs of the clothes, just need to have better quality in the material of the dresses.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Rachel D. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I was hoping to find how to use my $8 new shopper discount but couldnt find how to use it. Doesnt matter
I am as happy as an European customer can be. First time ever ordered stuff from NewChic and the items are what they seemed to be in the pictures. I got fast and kind response for my questions and the delivery time was ok as well. I will buy again
I'll never ever use it again, it's a total scam and they have never refunded me for my 2 dresses that I've sent them back and paid £50 for the parcels and to be sure they'll receive it. It's somewhere in China and you'll never ever see your money back.
Dear Nevenka,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html
As the policy showed, to make a claim, please follow below steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
" Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it. "
In your case, we suggest you could contact us to clarify the claim.
We will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team
Will be never buy from these again.
Item didn't fit. Said they would give me 35% refund if I kept it, but have to send them photos and measurements... what a joke. They have lost my business forever. And I will warn everyone I can not to buy from them.
Dear Amanda,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan. Claim period: Within 14 days from the date you received the item.
We usually suggest customer contact and offer us some photos of item you received with measuring the size as there is difference in the solution plan. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best Regards,
Newchic Team.
I odered a pair of walking trousers that were great value for money. When they arrived I was very pleased with the comfort and the fit. After a few wears the zip on the pocket came apart and I immediately contacted the company and sent photos of the broken zip. They got back to me by return and politely made me an offer. We settled on a new pair being immediately dispatched. They were sent the same day. I would definately deal with this company again. My problem was dealt with promptly and with respect. Many UK companies could; earn from this service.
Beware, do not cancel an order. I ordered some winter jackets. They were back ordered and would not be available until spring. Since that would not work for me I cancelled the order; what a mistake. The process of cancellation and getting a refund is long and convoluted. The biggest surprise is that they do not refund the shipping charges, $35.00 in my case. So I've learned a $35.00 lesson, stick to a trusted vendor from now on.
Dear Carl G.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the shipping fee, we suggest you check if there are any split orders shipping out. Also, you can log in Newchic account and check order details: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/account/orderlist.html
There you can find all the payment amount details, shipping fee included.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. Please kindly note that we have sent you a email to inform you in details regarding to refund time via your registered email address.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.
Best Regards,
Newchic Team
Have bought about 8 dresses one of which was a little small even though it was the size l asked for. Another dress was sent and l could keep the smaller dress too. If something was out of stock l was informed promptly and could either order a replacement or get a refund. I chose a cheaper replacement and the difference was refunded happily. After many emails to sort all this out l was very pleased with how the problems were fixed - excellent customer service... and l love the dresses.
The other 3 products whit order NO. ******* is processing. The expected shipping date is February 5,2021, but my order is from november 27,2020.
I paid an additional fee for receiving the package in 10 working days, I will receive the package in 2 months
It's a pandemic, I know
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear dorina m.we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
There is some setback at first because they sent wrong item to me. But they quickly reply and set it right upon receipt of my complaint email. For item that i like to cancel, the refund info email immediately arrive as soon as i cancel order and i can get back my money within one week as per they said. I am very happy. Usually after-online-sales-service is not that efficient. I usually losy my money when my order was not delivered or returned. I am recommending my friends to enjoy shopping with this Newchic website.
Ordered two pairs. The first was NOTHING like what was described in the photo. Sent 2 photos, side by side and they still tried to tell me it was the same shoe. Different colors and all! The shoes are CHEAP, they weigh nothing and feel like they would fall apart in no time. Customer service wanted to credit me 1/2 the cost and keep going back and forth. The shoes are crap... customer service are bs artists... reviews are obviously staged... save your money.
Dear russ d.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. However, if you feel that you have received an item that is the wrong color, you can follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We suggest that you can keep in touch with our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
For those of you that used a credit card for your order, dispute it with the credit card company and most likely they'll credit your account back. My dad ordered some men shoes (not knowing the size was international size) and they didn't fix. He was told it would cost him $43.00 to ship the shoes back to China.
Dear Sandy,
Sorry for the trouble. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a resonable solutions. To choose a correct size, we recommend that you can measure your own size and read the size details on our product page. Thank you.
Here is the return policy of Newchic.
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
Sorry for the trouble again, We will do better in the future.
Best regards,
Newchic team.
I had a shipping problem due to a move before my order was delivered. I contacted customer service and explain how my order got loss in the mail forwarding process. My order was replace, I must say I appreciate a company that bends over backwards to make you happy. Love my shoes! They're very comfortable... I will order again!
I bought a very pretty dress in black. But the dye was unstable. But, once washed, it was perfect. Newchic offered me points for the inconvenience of the unstable dye. The replacement service was excellent. A second dress arrived too large. The sizing is strange. 44 is marked as XL. And 42 marked as L. So be warned!
Overall, the service has been very good.
I have bought several items from this website, in the past and have always been satisfied with the quality, and speed of despatch of the goods ordered. On this last occasion there was a problem with the items (shoes) ordered, but after an exchange of emails, I was given a full refund to my Paypal account. I shall definitely buy from NewChic again!
I ordered two pair of shoes. After about 2 weeks I received and email that they were on back order and what would I like to do. Within 3 days of receiving email I responded to cancel the order. I received an email stating too late item has shipped. When the shoes finally arrived I discovered that a size that I always purchase and typically runs slightly big was too small and narrow. I contacted the company and they stated since the product was not defective then I would have to pay for return to China. The return shipping fees are more than the cost of the shoes, so off to the homeless shelter they go. This is a situation where the price was too good to be true.
Dear Tina B.
Sorry for the trouble. For the out-of-stock items, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Also, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
We have measured the items before selling them. To choose a correct size, we suggest that customers can measure their own size and then read the size reference on our product page. If the product you have received does not meet the size chart or we sent the wrong size to you, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
I have had nothing but great service. Ordered a pair of shoes which arrived within 10 days of placing the order. Unfortunately I ordered the wrong size and with help of Ashley a correct size was replaced within few week. So thank you Ashley for all your help... you provided great service!
I will definitely use this site again for sure
Although there were a few glitches, I was delighted with the things I bought and with the quality of service from newchic. When my dress took a very long time to arrive, they tracked it down and discovered it was still in customs. They sent me another dress and I didn't have to return the first one.
The boots I bought were beautiful and fitted perfectly. Unfortunately, the zip broke, but again, when I got in touch with them they were very helpful and will send me a second pair of boots (I do not have to return the first pair.)
I purchased a back pack for $33. It arrived and had a disgusting chemical smell. I emailed them & was told to " air & ventilate it". After many emails I was told to return it to them at my expense and they would only refund the original purchase price.
What a joke, the bag is in the bin as it is unusable.
Dear Michelle A.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
With regard to the smell, sometimes, it is normal that the new product has a specific smell because of the materials used and the long shipping time. You can try to place them outside or under the sun for several days. You could otherwise place some lemon slices, a sachet, or some orange peels inside the product.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
For further assistance, please keep in touch with the after-sale customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
We will do the best to help you and find you the reasonable solution. Thanks.
Best regards,
Newchic team
I got a wonderful product - a hat with a visor, but it took 3 months to arrive.
But more than that, the problem was I got very evasive replies about its arrival which created a lot of insecurity. They need to update the customer about the exact time of delivery and stick to that schedule. Customer service needs to be prompt and reliable.
Hi ReikiM J. Thanks for your feedback and we are glad that you have received it. We always try to deliver the orders in the given timeframe from the shipping date based on the chose shipping method. Learn more at https://www.newchic.com/shipping-methods-hc160.html
We are also keeping striving to provide a satisfactory shipping service to our customers. For further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Have a nice day~
"Customer service emailed me 6 days after my purchase informing me that the product I ordered will be available within 7 to 10 days and offered me to check other products instead. I said No and informed them them I will wait for 10 days and requested that they keep me posted. The 10-day waiting period is way over so I sent them emails... I got no response and the status of my order is still "Back Order". I am almost resigned to the fact that I already lost my money and will not be receiving my order anymore. Oh, when I placed my order, the amount has been debited from my account same day!
Dear Maria,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund. Sometimes, the item can't restock in time. It may be a little delayed.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Hope you can understand.
We usually reply to your email in 48 hours because we receive many emails from our customer. The 3rd Anniversary Sale is coming.
Also, You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team
You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team
Dear Maria,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund. Sometimes, the item can't restock in time. It may be a little delayed.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Hope you can understand.
We usually reply to your email in 48 hours because we receive many emails from our customer. The 3rd Anniversary Sale is coming.
Also, You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team
Ordered and received a pair of shoes I ordered in size 11 which the info suggested I order larger since their shoes run small. Received them and they were still too small. Contacted them, measured my feet and they said they didn't have any that would work. Instead of returning them they instead refunded me $8.31 for shoes I pd. $22.82 for. Beware seems to me to be a scam.
Dear Judy,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If customers don't like the item and want to return it, they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
Best regards,
Newchic team.
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Hi Suzanne H., we do get your disappointment. There might be a delay in response due to the a high flow of customers inquiry. Please do kindly check your spam later.
As we wouldn't be able to check here for you due to the public platform, please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out.
Or contact us via email: vipservice@newchic.com We will be happy to help!