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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
First, will excuse me for any mistakes i wrote, i'm Dutch speaking...
After ordering an article and it didn't arrive i contacted the helpdesk, a few mails later, and because my package was not arrived and the article was out of stock, i get a mail to tell me that a refund would happen on my Paypal account.
A day later the refund was done!
Especially the friendly tone in the mails was great for me as i am Dutch speaking.
So i would to thank Alis for the super service!
Kind regards,
Arnold.
Spent a load of money and tried to get a refund and they only refunded half of the amount I spent. Spoke to customer service about it and they asked me to send a picture of my bank statement to prove this was the case. Obviously there's no way I'm doing that! Steer clear of this site!
Also they claim you can pay with PayPal but it wouldn't let me do that.
Placed an order the end of May and as of today, July 4th, still have not received. Contacted customer service, they told me to tack the package. The tracking service only tracks the package in Asia. Once in the US, it's untraceable. I did receive a package and I have no idea what it was. I was definitely not what I ordered. It was a package of small foam pads. Not the shorts I ordered. I finally asked for my money back. Hopefully that won't take over a month also!
Dear Jay,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
We usually check the item carefully before shipping it out. If the item you have received is wrong, we will give you full refund or resend the item to you.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
If you need help, please contact us.
Best regards,
Newchic team.
I ordered a size bigger than my normal shoe size as per advice on the web. But the shoes I received were bigger. They probably gave the advice because of the movable flaps on the back of the shoes which make it so difficult to put on the shoes. I explained that to New Chic and they understood and gave me a refund. They also were not able to respond to my email right away because of the holidays. Anyway, I'm quite happy with the outcome and would recommend them to other people. Just be very careful with the size before ordering anything. It's not a good feeling to be complaining later on.
Dear Reinita,
Sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
I ordered two items from this company. One was shipped within several days of my order, but failed to arrive within three weeks in spite of my payment for "expedited delivery." The second item was reported to be out of stock. I requested a refund, but my request was ignored. Ten days later I was informed that the item was shipped. I contacted a customer service rep who claimed that both orders were delayed due to a storm. Since the tracking info that they provided was useless, I requested information on the physical whereabouts of my order. I was told that both shipments are in Houangzhou, China, awaiting shipment to the United States. I have requested a refund, but was told that I would be responsible for payment of shipping fees. Ordering from this company was a disaster and I encourage everyone reading this review to boycott them for their dishonesty.
Dear Nicolas,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. Please consider that the estimated restock date should just be used as a reference. If you want to cancel your order, please contact our customer service to cancel it.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
Here is the link to check the shipping methods and shipping time.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
The products they sell are of OK to good, but shipping is terrible. They take the order, and your money within 24 hours but they may not ship for 4 weeks, then they expect you to wait 45 days after that before you put in a missing shipment report. Customer service does respond within 24 hours but every time it is the same... sorry, for the delay... please wait a little long... (Its the Pandemic, Its the Airlines, Yada yada yada). Good luck trying to get your money back. No company I have ever ordered from takes 10 weeks from taking payment to actually expecting your shipping date. I am still awaiting a shipment or a refund and I am going on 9 weeks.
Hi, Sharon T. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. The processing time varies based on the items you buy. Please contact us by email to vipservice@newchic.com along with your order number. We'll be more than happy to help!
Very Low "Quality of Materials" in products. Adequate assembly/construction of products however. Expectations were way higher, and was let down by how the sweaters and coats material being low quality.
Unfortunately it was "Faith in quality materials", which was a let down once received.
Seasonal Need.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear John L.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Don't trust this fishy shop. Despite the quality promise on their website, they only sell low quality made-in-China products and drag their feet on customer complaints. Not worth the trouble. Rather to live without the hassle and shop elsewhere.
Don't trust the positive reviews here. They are obviously generated by the scammer.
Hi, C W. We're sorry to see this! Newchic is a legitimate business and operate ethically with our customer's needs in mind. We stand behind the quality of our products. If you are dissatisfied with our service or product, please feel free to contact us from the messenger or via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will be happy to help!
Hello, we are very sad that we did not solve the quality problem for you in time. Your comments also encourage us to continue to offer our customers better products. Please contact us through the following email address to help you solve the problem better: vipservice@newchic.com.
The website is hard to use. They switched the colour of one of my items at checkout, and i didn't notice, so i bought the wrong item. When i complained, since i did in fact order that colour item from checkout, i didn't get a full refund. The quality of shirts is not good enough for the price they charge.
they responded faster than i would have expected from the mess that is their website, but it still took some waiting for correspondence.
I chose it because i thought they had good, unique designs, but they screwed me over
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Harley J.We recommend that you pay attention to the color and size you purchased when you checkout next time, so as not to choose the wrong product due to slipping. If you do buy the wrong color or size, you can always contact our customer service for replacement. If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Had an item that was VERY late as a gift and the friendly staff helped me a lot, re-send item and when the second one came, they let me keep it as gift! The products are amazing, not the first time buying will buy more!
What you see is not what you get. They post misleading photos of their items.
See, for instance, the attached photos. A "3D pillow" turns to be a regular pillow with cheap 2D print.
If I knew what I would get in advance, I would never pay for their incredibly expensive shipment.
Tip for consumers:
Don't trust their pictures.
Dear John,
Sorry for the inconvenience caused.
Here is the note about the product:
Please understand that colors may exist chromatic aberration as the different placement of pictures.
The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched.
If you receive the wrong color, please send the pictures to service@newchic.com or cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy: https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
To follow up with my first review of how poorly their CS is... today I received the product I ordered -- only 3 of the 4 pieces were shipped. They won't let me return their cheapo product without my paying shipping to (guess where) CHINA! Lesson Learned. BEWARE of this company!
Dear Bobi,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you want to change the item or the address or other order informations, please contact us in time by live chat. If your order was shipped, we can change nothing. Also, if your order was shipped, you willreceive an email from our system.
We don't know clearly about what you have said. Please give us more details. Besides, we don't know the details information of your paypal. Please make sure you have input the right information.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
DENIM DRESS fabric is thin and more like shirt weight fabric. Tried to contact about sending 2 back and there is no return address other than CHINA. They want a tracking no. Which I understand but sending it that method costs a lot and would basically eat up my return! I have contacted them and not gotten the answer to my questions. I would not recommend ordering from CHINA if you think you may need to send it back! I gave it a 1 star review!
Dear Sandra,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
In response to your email that you cannot supply items that you no longer have stock of, but you have taken full payment from me and did not inform me of this problem until I chased it with you.
As you have suggested I can get a refund, so I expect a full refund from you including the P & P charge you made for order number ******* A. S.A. P back to my pay pal account by the end of today.
Or I will need to take matters further!
Karen Killpartrick.
Tip for consumers:
Outrageous to take money from people for items you have no intention of sending, I call it stealing!
Dear karen,
Thanks for your order and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Submit now: Contact us and we will respond as soon as possible generally within 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to contact us (on the top-left corner of the home page)
https://www.newchic.com/Contact-Us-hc10.html
3. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
OK I love this Web Site (NewChic). And when people tell you that retail stores aren't necessary Tell me do you really want to buy all your shoes and fashion on Amazon? I don't think so. There's some times when you need or want more customer service and you want to actually see what you're purchasing before you buy it. Or are you just want to browse and even sample some of the perfumes or cosmetics. The legendary customer service at Newchic is on full display here.
Hi, Robbie E.,
Thank you so much for your great comment! It means a lot for us! You made my day :)
NewChic return policy requires the purchaser to return the product at their own expense to China. In my case it would have cost over $60.00 to return an order of $120.00. I wanted to return the items I ordered because none of them fit me. The crotch on the pants was near my knees!
Hi Gigi K., we're sorry to hear this. The shipping fee of the return for different conditions is listed and kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html
The size range of different products varies, as well as the size letter due to different regions and manufacturers.
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you.
I bought a shoe from NewChic and it was slightly small. I wrote to their customer service and they asked me my foot length. I took pictures and sent them. Now they are sending me my size. This is best they can do and they did it. Im so impressed with their customer service and will shop again.
I loved the pink jacket I ordered but the sizing was wrong and it didn't fit. NewChic went out of their way to make restitution. I sent them photos and they offered to refund, I have ordered a larger size in a different colour because the jacket was so lovely and so well made.
I ordered two pairs of sandals and measured ahead of time. They arrived and were at the very low end of the 'measurements' and even then the fit was very small. Usually with sandals you have more flexabillity with sizing, not so with NewChic. To return you have to pay highway robbery level shipping to return them to China. The rep told me to 'just keep them and give them to someone and use my 'points' on something else. BTW, that is 5.00 credit on a 50.00 order. Buyer beware. Also, shipping took forever to arrive.
Dear KT,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
We kindly suggest that you can check your Newchic account, you can get the order details there.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team.
Soey has been amazing! My boots were out of stock so she asked if I wanted a refund. I said yes, but then a day later I had to cancel my visa debit card because it was compromised. The refund would not have gone through as the card had changed. So I decided to email her and tell her what happened. She got back to me and said the boots I wanted were now in stock so she is making a new order. I will be getting my boots! I have never received such a quick response and great service on an online store like NewChic! I saw the ad for this store on Facebook and I am so glad I found it. This is my second purchase from NewChic and I love how fast the order comes. My first set of boots are absolutely perfect! I know my second pair will be the same! Absolutely worth buying from NewChic!
Placed an order and never received confirmation. Found out two weeks later that items were back ordered. No contact at all from company, I had to call in and investigate. Responded with a script.
They didn't care they were going to lose a sale, I canceled my order via paypal.
Buyer beware. Should have searched reviews before placing order.
Update: Sorry NewChic, there was no mention of item backordered. I even paid for expedited shipping. Please pay more attention to your business processes and inventory management.
Dear Ton,
Sorry for the trouble. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it before placing the order.
Besides, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
If you don't want to wait, please contact us, we will arrange the refund for you asap.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
Overpromise, underdeliver. Don't buy anything from these people. The junk from China, ordered in November is actually sent via Chinese Junk, then sled dog, mule train and rickshaw. Still not delivered despite all their promises. This appears to be a scam that should be investigated by the authorities.
Dear Michael O.
Sorry for the trouble. All the products are tested before we ship them out. If there are product problems, please contact us by Live chat or service@newchic.com. We are trying to improve our shipping service. However, sometimes, there are uncontrolled factors that may cause longer time to arrive. We really hope our customer can receive the item asap. If you haven’t received your item within the estimated time, please contact us in time. We will check your package for you and offer you a reasonable solutions.
Best regards,
Newchic team.
I love some of the items they sell but the reviews make me reluctant to buy any thing else, I bought a jumper from them in Jan this year it never arrived, got the same bs as everyone else, delayed shipment! Go collect from post office! The best one is bad weather! Got a £5.68 refund after 2 mths even though I paid out over £14, nice money makeing scam, you get punished for their mistake, like I said dresses look stunning but very wary of you'r reputation plus some of you'r good reviews obs done by someone with a limited grasp of the English language, could it be the same people who work on you customer service perhaps?
Dear jean,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
If you didn’t receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
It is normal that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We also hope our customer can receive the item asap and We are trying to improve our shipping service as well.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Sometimes, the parcel can't be delivered in time because of some reasons. We usually tell our customer going to post office and collecting their parcel. They can find their parcel.
Best regards,
Newchic team.
I have tried seven times to get in touch with this company about a return. They will not answer my emails. I need to return a piece of crap jacket that is at least two sizes too small. I will try to get some resolution thru PayPal, but this Company is a waste of my effort.
Dear Marsha,
Thanks for your order and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, please check your spam as it may be there.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
You can find all details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Fake goods! They send you things that do not work and cost a lot. Shoes are just terribly made, nothing like on the pictures, they post. Almost everything I odered from them went directly to the garbige.
Dear Juls,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi D W., we're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. PayPal is available to most countries in world and please contact PayPal if the problem persists. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!