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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Fun clothes and good prices but if you need to return any items from the US it will cost you! I needed to return 3 dresses and it cost me as much as one of the dresses. Also lots of steps in returning, as well as filling out custom forms. Will not order from them again!
This was the worse site I have ever ordered anything from! I'm sorry but it took me way too long to get through the ordering process! Terrible but I finally was able to finish after registering and then trying to get the 20% discount but then not able to add it to my purchase! Just ridiculous
My son found the hats and asked to get them for christmas.
This was the worse site I have ever ordered anything from! I'm sorry but it took me way too long to get through the ordering process! Terrible but I finally was able to finish after registering and then trying to get the 20% discount but then not able to add it to my purchase! Just ridiculous
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Here is my experience: Order Mens retro enlish boots ******* for xmas present for my husband. Order arrived before Xmas but when my husband opened the boots there was that chemical odor, and the boots did not look like leather but rather a plastic looking synthetic. After several days on snap chat and jumping thru every possible hoop they throw at you, I finally got a return address. Here is the thing, cost of boots was $62.48, I paid $39.00 to return them! It seems that US Postal service does not allow you to ship them back in the same packaging they came in. So the next order ******* shipped out from China Dec 1st (their words) has never been received. $61.73 of course they charged my visa on Dec 1 2018. So if I ever receive the shoes and they are crap I will donate them and consider this a lesson well learned.
Dear Shannon L.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
With regard to your order 58103843, it is normal that the new product has a specific smell because of the materials used and the long shipping time. For the material, you can check it in the description of the product page. As you decide to return it, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html You can get all the details here.
With regard to your order 58103842, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best Regards,
Newchic Team
Over the past two weeks I saw a couple things I liked and decided to buy them. In both instances, I found the price to be attractive but when I (finally) got to the checkout, the price had tripled. Instead of actually buying the product, I closed out the site and went on with other things.
Dear customer,
We receive your disappointment.
Because the price shows the price of the product. Price changes will be due to website activities, and your choice of transportation methods, they may also cause price changes.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
I placed a first time order with NewChic and expected my purchase to arrive the same week like with most online purchases I make with other companies. I skipped by the option to expedite the order for a few extra dollars. I also didn't read the normal shipping time expected of up to several weeks. When it didn't arrive in a week, I found out it was because I did not expedite it to arrive quickly. My error. Now that I know, if I need something quickly I can expedite the shipping. If not in a hurry, standard shipping will get the product to me within a month. Like I mentioned, the quality of the product is well worth the price - and the wait! But just in case I need it quicker, I can take the expedite option to arrive quickly. Thanks NewChic. Awesome products!
Some packages are trackable and some are not, which is stressful because I like knowing where my packages are. One came quickly and was trackable. One came on day 20 with no tracking updates for two weeks. Still waiting on one more package with no updates for five days other than that it's in the US. If tracking was more accurate, I'd give a better rating. We do love the products that made it to us.
Ordered a cheap pair of clogs for the beach. Thought it was a good price. While ordering the instructions were to order the next size larger because they run small. So I did. Well they were too big. So I found out that I have to pay the postage to send these shoes back to China! Also have to send them a photo of shipping receipt as proof I mailed them. Took weeks to get the shoes because they ship them from China. I tried to cancel my order after reading many bad reviews( wish I read them before I ordered) but they just happened to ship my order the day I asked to cancel it. What a waste of money
Dear Judy.
Sorry for the trouble. We have measured the items before selling them. We always solve the problems according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
If you returned the item, we need the tracking number, when the item was delivered, we can arrange the refund for you asap. Hope you can understand.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I had no idea this was a Chinese company. Had I known I would have never purchased their shoes. I wear between size 8 and 8 1/2 shoes, so I ordered the larger shoe and thought I would wear heavy socks if they were too large. When they arrived the quality was OK, not great, but I couldn't begin to get my foot into the shoe. To return them I had to pay postage both ways, so it was more trouble than it would have been worth. I'm looking for a friend with small feet.
Dear Chuck D.,
Thanks for your order and we are sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
Best regards,
Newchic team
These products, mens shoes, are the worst I have ever and I mean ever come across. They not only take forever to get but to product feels like its made out of cardboard. They are not only so cheaply made but I feel like my feet are swimming in the "shoe". I can't believe they are even able to put this product out on the market. Cheaply made in China. I tell everyone STAY AWAY fro Newchic.
Dear Dennis,
Thanks for your order.
For the Material, you can see it in the description of the product page. We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues, please send us some photos of item, including SKU sticker and the shipping label.
About the delivery time, it depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Please kindly consider what shipping methods you have chosen.
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I have been a good customer for 5 years... the last order I got they sent 5 size eight pieces of clothing!... I have tried and tried to contacted them how I could get a refund or credit to no avail... they wont help me or tell me where to send the cloths for refund and I now feel that they are waiting for the 30 days to be over... I am so mad... I will never ever shop New Chic again!... too I will be telling all my friends about the appalling treatment I have received... I have no more words!
All NewChic's responses are poorly spelt, cut and pasted nonsense. You folks have MORE one star reviews than 5 star reviews. You post misleading photos of items, take people's money, and then ship garbage made out of garbage. You make it difficult for us to return our items that YOU inspected and decided to mail out to us, and make us have to fight for our money? You folks should be ashamed. I have made sure no one I know buys from NewChic.
Dear May,
First, Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it carefully. If you don't like the item, you can return it.
Second. If you find that the photos misleading you, please contact us.
Third. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver.
Finally. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com.
Best regards,
Newchic team.
Man, I ordered a mens ring to give it to my friend as a wedding gift. Guess wat, his wedding got over, he has a kid now (just sarcasm) still I didnt get the ring, I dono y they have kept live chat, everytime they tell the same bull $#*!, its in transit, it is on its way. I think they are sending packages through pigeon, infact even those birds would have delivered my order. Real $#*!ty people. This company must be banned.
Dear Darshan,
Sorry for the delay of the item.
You can find your order details on your Newchic account. Also, you can track your order as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn’t receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
We are trying to improve our shipping service as well and hope our customer service can receive their parcel asap.
Best regards,
Newchic team.
I would like to express my satisfaction with the way NewChic reacted in the case of a damaged cross-body bag I had ordered: They accepted the problem (evident through a picture I sent them) and they agreed to send me a new one at no additional cost for me. Such a treatment is the best way to ensure that a customer comes back to the e-shop.
Waited ages for delivery ridiculous waiting times on live chat 4 hours to 40 mins for customer service, goods ordered on 4th arrived 27th. Shoes stunk of glue and ridiculous sizing. Could not be bothered to send back threw them in the bin. 1st time customer never ever again. I will make sure i never recommend this company to anyone.
Dear karen.
Sorry to hear that we can't offer you the best service. We will improve our customer service and offer the better service.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that customer can measure their own size and then read the size reference on our product page.
You can return the item. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
If the product you have received does not meet the size chart or the item has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I purchased two very pretty bras. After reading the suggestions before I purchased the bras that they ran small, I decided to order two sizes up from what I normally wear. The order came and the bras were still too small. I would say not sized for American women. The company refused to exchange them and suggested that I should just take the loss and donate them to the goodwill. I will do that but they will not get another dime from me or anyone that I know on social media. Ie. Facebook, Instagram. They left me with a poor customer experience then sent me this link to review them. Well here is my review.
Dear Gloria.
Sorry for the trouble.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If the product you have received does not meet the size chart, we usually need some pictures to show the problem. Our customer service will check it carefully and then offer you a reasonable solution according the return policy.
We always measure the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that customers can measure their own size and then read the size reference on our product page.
Sorry we can't offer you the best service. We will improve it and serve our customers better in the future.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Paid for my Order June 2nd. To date, (Judy 6th), nothing! I have sent numerous emails and tried initializing a live chat, but you sit on your computer waiting for something that never happens. I spent over 45 minutes. I looked for a phone number and all they have is some international number. The only email I did receive was in some Asian writing. This is some foreign company that seems shady to me. They don't provide you a way to track your order, either. I opened up a case with PayPal an hour ago. Don't do it. Avoid these people.
Dear Antonette,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system. Besides, on the checkout page, you can choose the shipping methods. You can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Second, Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Best regards,
Newchic team.
Recently purchased a man bag for a gift. The photo displayed was of high quality and the price the reasonable. My order was placed 10/15 and did not arrive until 11/4! Upon arrival I knew I'd been scammed. The bag looked cheap and was 3x smaller than what they displayed on their website. I realize now that a lot of these Chinese online sites steal photos from other sites and sell you a replica. Not to mention poor customer service. No return label sent, no refund option. I was totally embarrassed after presenting the gift. I will never purchase anything from this business.
Dear Brenda B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped out, you will receive an email update (via your register email address). Besides, you can log in your newchic account and check order status in Newchic website: My Account -- View Orders--My Orders.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Excellent website, very easy to use and find exactly what you want. Lovely designs but had to deduct a star as dress took a long time to get to me. But was exactly what I expected when I got it. All correspondence very courteous and prompt throughout.
I love the products I have received but on 4 separate occasions my products never showed after 2-3 months. And I got told they were returned. So why did I have to ask for my refund. They never let me know and I was out Christmas gifts.
Dear Wendy L.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
There you can find the tracking information if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number.) In some cases, as it is international shipping, it may happen that you need to pick up the parcel at the local Post Office or ask your local Post Office for re-delivery if the parcel is held there.
In your case, since the orders was returned, we suggest you contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best Regards,
Newchic Team
I am small/petite, a few pounds overweight. I ordered size medium which should have fit, but sadly the dress is too small. On the positive side, I can use the dress as a pattern to make a dress that fits me, and yesterday's email from NewChic said I would be receiving a refund of the purchase price in 2-3 days. I suppose I will know in a couple days.
UPDATE: refund is in the bank and I will keep the dress. Thank you NewChic
Dear Rita A.,
Thanks for your feedback here and we are glad that you accept the solution, regarding to the size problem.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thank you.
Have a nice day.
Best regards,
Newchic team
I ordered some tops which I thought looked beautiful on line - when they arrived I am sorry to say they were not what I expected and too small I had to return them. I was very happy with the customer service in particularly with Alis who kept in touch with me all the way and my payment was returned promptly. I would and will use your services again, I found Alis to be most helpful and very pleasant throughout this process.
When I received my order I was very unhappy. I received 2 pair of mens shoes. I contacted customer service and after several emails I finally got Sindy. She assisted me through all of the emails and photos needed to verify the order. I became very irritated with the process. Finally she corrected the situation and I have received my order. I am pleased with the 5 pair of shoes I ordered. They are attractive and comfortable. A special thank you to Sindy for her composure even when some of my emails were not so pleasant.
I places an order on 4/19/2020 and my credit card was charged almost immediately, I paid for Priority Air Mail. As of today 5/19/2020 I still don't have the products and the tracking shows the packages have not moved. I was told to be patient and give it a few more days. I was told Order number ******* was shipped on 4/22/2020 and Order number ******* was shipped on 5/2/2020. How long does it take Priority Air Mail? My patience is running thin and when I try to track it it looks like it has not left China as nothing has changed on tracking. Please help or refund my credit card.
Hi, Paul M. We understand your concern about the delivery of your orders. Your case has been followed by our email team staffs carefully and we will do the best to assist you. Usually the package will be delivered on time based on the shipping method (https://www.newchic.com/shipping-methods-hc160.html) from the shipping date. However, in some rare cases, the order may be get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier. If you still have any questions, please contact us with the details of the issue by email to vipservice@newchic.com.
I received my dress in good time, and am very pleased with it! The colour is as in the picture Ii purchased the green one) It is very comfortable and true to size (I purchased a 14 UK) and it's perfect. I'm looking forward to the warmer weather, to be able to wear it out and about.
I aim to buy a straw hat to wear with it, and would recommend to others! If you are feeling unsure whether or not to order; I'd say 'GO FOR IT' as it's well worth it :)
I have shopped here before, and have always been happy with what I have had :)
Because it looked good, and it is!
Dear Sandra H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I hope I'm not ultimately disappointed in this company since I love the dress I ordered on 9/9 2016... even though policy says no payment until item ships the money is already paid to them via PayPal. If that's because PayPal took $$ already I'm ok with it... but I had to send an email to find out why shipping had stalled. Someone named Yuki Wong responded to say the dress was on backorder and that they fill orders in order received. The due date for the dress is 4 Oct. Now but have no way to know what my priority is to have it sent... I emailed Wong asking why noone had courtesy to let me know why the item shipped especially since they've got my money... no answer from her yet! I would like to give them more stars if dress ships around 4 Oct. Stay tuned!
M. M.
Dear Mary M.
Sorry for the inconvenience caused. Would you please tell us your order id or the consignee name or the email address for the order? We will check it for you.
We are sorry for the delay, but during the 10th anniversiary, many products hot -sale and we sold out them, hope for your kind understanding. Maybe we can offer you 100 points as compensation?
Hope to hear from you soon.
Best regards.
Newchic team
Dear Mary M.
Sorry for the inconvenience caused. Would you please tell us your order id or the consignee name or the email address for the order? We will check it for you. Maybe we can offer you 100 points as compensation?
Hope to hear from you soon.
Best regards.
Newchic team
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Dear Christine，
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
But if the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team