- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I have been professionally measured in the past on several occasions, and ordered 4 bras, size 36E. I recently lost weight, and I'm actually down at least one or two cup sizes, but followed their advice on their website and ordered larger cup to accommodate for their smaller sizes. When it was received product was beautiful, however it was about three sizes too small in the cup. When I contacted the website to see about exchanging they offered me a 42 C. The reasoning, sizes are Chinese. I don't care what side of the world you come from, a C cup is smaller than a E cup. So if the E is too small, why in God's name would you offer something even smaller. Completely moronic, not satisfied at all. The only thing they were willing to do for me was offer a $15 refund for the shipping fee and I'm stuck with four bras valued at $80 that will never in a lifetime fit me. Thanks for nothing!
I received my dress in good time, and am very pleased with it! The colour is as in the picture Ii purchased the green one) It is very comfortable and true to size (I purchased a 14 UK) and it's perfect. I'm looking forward to the warmer weather, to be able to wear it out and about.
I aim to buy a straw hat to wear with it, and would recommend to others! If you are feeling unsure whether or not to order; I'd say 'GO FOR IT' as it's well worth it :)
I have shopped here before, and have always been happy with what I have had :)
Because it looked good, and it is!
Dear Sandra H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I'm very pleased with the quick responses, helpful tips and also their solution findingsAlthough it was our fault in choosing the shoes number incorrect they helped a lot in oreder to get the right ones, just by paying for the shipping. Thank you to all your team
Thanks For The patient. Excellent quality and 24 hour support!
Best Wishes! I bought a wrong size number and they say dont send it back just i pay only the shipping cost and they re send me again in the correct size!
I ordered a total of 5 pairs 2 ruined couldn't wear them threw them away the other 3 were great shape. When I had issue Miu helped me through all of it. Very appreciative, thank you Miu. I'm getting one more pair of shoes hope it works out I too had to wait approximately 1 month for each product
Dear Luwetta H.,
Thanks for your order and we are glad that your problem was solved.
If you need any further information or help, please feel free to contact us again. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will surely help you anytime. Thank you and have a nice day.
Best regards,
Newchic team
Love the feel but I am in trouble if they shrink. I purchased the 46D which I normally wear 44 DD but my size was not offered. They are cut smaller then US sizes. That being said they are wonderful quality cotton. Love how they feel when I wear them. Excellent product and would have given 5* if it was made to US sizes and maybe even offer more sizes. It was what I needed so had to try them.
I ordered a pair of shoes and they were too large and also noticed the low quality so I contacted them to provide me with a refund. They insisted on me taking pictures of the shoes to ensure that the shoes were in original new condition. Then they asked me to provide them with a picture of my foot next to a tape measure. I sent the shoes back and demanded a refund. The shipping fee to return the shoes to China is exorbitant. They finally sent my refund but it took many emails. I would never deal with this company again. Terrible...
Dear fausto,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
Saw the CUTEST blouse in my Facebook feed and my husband decided to order it for me as a bday present. It arrived two months later. It's hideous and doesn't match the advertisement I saw! The sewing pattern is the plainest I've ever seen. Looks and feels like a nurse's smock. Completely shapeless. My first thought was that it looked like it was sown by a middle schooler for a home economics project. ZERO fashion and awful fabric. Do not buy from this company.
Their only positive is that they're willing to give us a refund.
Hi, Marilyn P. We're sorry to see this! We stand behind the quality of our products. If the product you have received does not meet the information on the product page, please tell more details including the order number via the link. https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Or from the Messenger. We'll be more than happy to help!
Hello Marilyn P. We are sorry that you are not satisfied with the quality of our products. We always strive to provide customers with quality products. If you have any questions about the description on the product page or do not match the product you received, please contact us by email: vipservice@newchic. ComWe would appreciate it!
I ordered panties that were supposed to be made of soft cotton according to description. They are actually made of rubber-like poly/elastane blend. The other item I ordered - a pair of ankle boots - arrived in an open fabric sack inside a thin plastic envelope - no box or padding. No surprise that the zipper pull was broken off and the zipper is mangled so bad it won't open. I emailed their customer service asking to return. They replied 2 days later, telling me that the panties have cotton inside and asked for a picture of the boots. I explained about the cotton situation again. The next email was asking me where they didn't fit. WTF? I am not used to this "customer service". I am going to continue writing bad reviews all over the internet until I get my money back.
Dear Nadia.
Sorry for the trouble. First, All the shoes are shipped without box, please check the product page carefully. And if the item you have received has any quality problems, please send some pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
About the panties, If you find that the material is not the cotton, we will check it and then offer you a reasonable solution.
We will improve our customer service and pay more attention to the packaging.
Sorry for the trouble.
Best regards,
Newchic team.
I ordered something on January 28th. It's now April 2nd and I still don't have my order. They have stopped responding to my emails and I can't get them on the phone. Everything they ship is from China and the sizing is WAY off. So unless you are naturally very thin, don't bother ordering even their plus size will be way too small. These people are nothing but scammers selling sweat shop cheap merchandise. Do NOT support them or buy from them!
Dear Yvonne P.,
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Hope you can receive your item asap.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). The tel is available, please input the right number.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can return the item if you don't like it.
We have measured all of the items before selling them. You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
I m very satisfied with my orders who look excactly as they look on the site web and I can say I'm very pleased, because orders arrive very quickly in local post. Here you can find different products and this makes me always come back. That's why I recommend with the highest heat.
I bought a pair of shoes and they dos not fit. Try to return it. It is impossible. They respond that i'll have news in 24 hours to get the backup procedure. Never have news. It looks like a $#*!ing chineese website. The worst custumer service i ever seen. In our days it is just unthinkable that has this kind of service with all the seller on the web. Just scratch it from the map.
Dear Michel R.,
We're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Alternatively, you may drop us a message from https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!
Best regards,
Newchic team
I ordered a blouse in a size Medium but received a Large. Very difficult trying to figure out how to return or exchange, I'm going to try to sell it for what I paid for it. I will NEVER order from NewChic again! I will also spread the word to my friends to not order from them. This is a rip off!
Dear Cheryl N.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Regarding to the size, we have also measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
Please also be noted to choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
160.00 worth of clothing sent to wrong adress. Robot emails are worthless. Last time they will get my money. Check with neghbors... I live in idaho and items delivered to texas. Worthless service will never do business with this company again!
Hi Theresa M., we're sorry to hear this! The shipping address in the order usually is the one you added at the checkout page when you are placing the order. And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Hello Theresa M. We are sorry that your package was sent to the wrong place. Logistics usually delivers the package according to the address you filled in when you placed the order. We also want to know more information for you to better solve the problem, this is our email contact information: vipservice@newchic.com Thank you in advance!
2 of my 4 items were very good. The sizes for the jumper however meant it didn't fit very well. There doesn't seem to be a size for tall, thin men. To get the arm length I had to order a massive chest size. I have a 44 chest but the arm length with that chest size is way too short. This all meant that it doesn't fit very well
Exciting designs
Caught my eye as something defferent
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jon L., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Received the wrong item and after reading the reviews I was skeptical but contacted customer service. Had my new item promptly, I was told to give the other item to a charity and I love the dresses I've purchased here. Thanks NewChic for restoring my faith in mail order.
I was a little apprehensive about making the purchase but liked the look of the jacket I wanted to buy. The package arrived without any worries but I had somehow given them the wrong size. After a couple of emails with the customer service department, a replacement was sent without a fuss, which arrived earlier than expected. I was very pleased.
I ordered a cap from NewChic at an excellent price. When it arrived it was better than I expected, the cap feels great, looks better than the picture advertising it, and appears to be of excellent quality. It is indeed adjustable, and fit me well. All in all I am very satisfied, and feel I got excellent value for the price.
Their customer service is awesome! I didnt expect to get the best and most convenient options they gave me when i posted my complain. Kudos to this company, i would definitely recommend this on line shopping as one of the best!
I ordered two sizes larger then I normally wear for a shoe due to checking Newchics order sizing. They were still too small. When I tried to contact them my email wouldn't go through. I wish I had checked this review site sooner. I had no idea these clothes came from China. I thought it was within the USA. I have had way to many problems with order clothing from China. It is always to small. Makes me leary of ordering anything on line.
Dear Anne L.,
Thanks for your order and we are sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". Regarding to the size, we have also measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
My first order was a pair of shoes. I paid for quick delivery, and they arrived within a week.
I ordered a size bigger than normal as I'd read that the sizes come up on the small side. They are still far too small.
It took almost 2weeks of daily emailing to get any resolution, including having to take photos of my feet and the shoes with a tape measure!
I gave them the benefit of the doubt and ordered some socks on 3Rd November. They were supposed to be a Christmas present, but I still haven't had them. After 4 days of emails I was offered a refund which may take up to 2 weeks.
Dear Kirstin W.
Deeply sorry for the size problem, would you please tell us your order id? We will check it for you. And we have detailed size chart on every product page, please check it carefully before you place an order.
And for the back order problem, maybe they are hot-sale product and we sold out them quickly, hope for your kind understanding. And the refund to credit card needs 7-14 natural days to show in your account, please wait a few more days.
Best regards.
Newchic team
So I ordered some stuff from them sometime in January, but never get any email notifying that my order has ship or not. Tried to email them, but never got any response. I say stay away from this company!
Dear Davy. Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you haven’t contact us via service@newchic.com, we usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Any questions, please feel free to contact us.
Best regards,
Newchic team.
I also ordered my shoes, Newchic did take my money, but do nothing. I wrote them 2 emails but they have not response.
I also went to live chat. There was a person communicating but the situation not better
Dear Vu V.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
Just now
TWEET SHARE
Dear Vu V.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
The customer service representative, Ashley, at NewChic was very attentive to my Inquiries regarding a recently purchased product. Her attention to the matter was exceptional resulting in a very favorable outcome for me.
I have finally been able to deal with NewChic. Once I sent lots of furious replies about their horrible website and non-functioning LiveChat and phone... and they realized that I had contested the charges on my credit card, I suddenly got less dismissive replies. I paid for one order and am still working with them to figure out how they can pick up the second (repeat) order if they wish to do so. I did get the order x 2 (only wanted one of course). The quality is OK, not great. One shirt and pair of pants looked like it had an embroidery design in the photos but it is just a cheap decal. The cuts are poor overall but I guess I expected that. I rarely order clothes but with pandemic I decided to try. In the end, NewChic was fair but only when it was clear they would not get away with ignoring me. I would be very wary of them, esp the website that can trick you into multiple orders.
Hi Lisha B. We're sorry to see this! We stand behind the quality of our products and all the details including the material and the guidance of size choosing are listed on the product page. We have sent you a private message here directly via sitejabber and trying our best to help. Or kindly contact us at vipservice@newchic.com along with your order number. We'll be more than happy to help!
Here is the letter I sent them when they refused to refund the second order that I tried to cancel the next day because their horrible website allowed be to unknowingly send the order 4 times. I luckily caught the 3rd and 4th and was able to cancel them. --
This is not acceptable. Your badly designed website said my order did not go through and then immediately sent 2 duplicate orders. I will not be paying for one of these and will tell this cautionary tale and report you. I will contest the charge on my credit card. I see that many customers have had very bad experiences with you. You lie in saying shipping orders quickly is for customer satisfaction since the online complaints say that shipping takes months to arrive. Anyway, I will not be paying for the second order that your website caused to happen and should have been obvious to you was a mistake. So if the clothes arrive 2 x, I will donate them. I will not pay for them. So if you want to spare yourself the cost then stop the second order. Surely you have some control over your byzantine operation.
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Stephanie,
Sorry for the delay of the item. We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customer can measure their own size and then read the size reference on our product page.
If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Sorry for the inconvenience again, We will pay more attention to the size problem.
Best regards,
Newchic team.