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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
After waiting 5-6 weeks to receive my sandals, they told me that their shoe size chart is totally different than the US size chart (even tho it says US size 7). I don't believe I ever saw any of this information previously, as I ordered on my cell phone through Facebook, and it just gave the option to choose a size. Well, apparently their "US size 7" fits about a size 5 1/2-6 here. So my toes hang way over. On top of that, they want me to send them nearly the original amount of money in order to get the correct size.
Spray painted boots not leather a number of white vinyl spots exposed. Many times attempting to get a hold of customer service for a refund, they have completely ignored me. Im stuck with the garbage they call boots and still in the shipping bag. Never order from this company, all they do is take your money and ignore you. New chic dont even bother responding to this, your response is garbage like your products.
Dear Nancy,
Thanks for your order and we are sorry that the items you received is defective.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the items you received is defective, you can follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We suggest that you log in the newchic account first with the registered email address and go to " contact us" if the problem belongs to after-sale topic in your order.
Before you submit, you need to select an order. After you successfully select your order, there will be a red mark "√" show on the order number. Then you describe your problem and submit it. Https :// www.newchic. Com/Contact-Us-hc10. Html.
Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I dont order online very often. Very shortly after ordering their bra's (which like all other reviews run very small) I started getting phone calls from international numbers at all hours in the night. 3, 4, 5, 6 am calls. I know it was them because Its the only over seas company I have ever used.
Dear No W.,
We always protect your personal data in accordance with our Privacy Policy. Please click here to see detailed policy: https://www.newchic.com/privacy-policy-hc172.html or in the Help Center: https://www.newchic.com/help_center (selected Tax Policy)
If you have any questions, comments or complaints that you believe that Newchic has not handled your personal data properly or that it has breached its privacy obligations, please contact us by email to data@newchic.com and your complaint will be directed at Newchic’ Data Operation Office. Thanks in advance.
Best regards,
Newchic team
The order took 1 month to get delivered, and it was a really Bad fit and bad quality on most of the items (3 out of 4). You even have to pay for the return shipping fees. I will never order from them again.
Tip for consumers:
Please do not order from them.
Products used:
t-shirt only, all other items were really bad.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes.
The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually we will arrange the refund after we confirm the receipt of the returned package. However, if you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
If the item has any quality problem, please feel free to contact us through this email address: vipservice@newchic.com. Thank you in advance.
Newchic Team
The quality is absolutely awful. It is nothing like advertised. The items delivered near no similarity to the clothes online. They are a genuine disgrace, please don't buy and save yourself the hassle. I requested a return and been given a load of excuses - probably never see my money again! Rip off.
An ad popped up on my facebook for credit card/cash wallets that lie flat. Sounded like great idea as I have my c crds in a holder but no place for cash. I ordered two. Arrived quickly which was good. When I put my credit cards in it... only one to a slot... it was tight to load, but when done, it was unbelievable! It was all bent up at the end... it looked like a shark with his mouth opened wide. I was able to snap it, but the snap will break before too long. It's embarrassing if I am a register and go for a credit card... the wallet looks so out of shape... horrible. There is NO WAY I can give the other for a gift as planned. I've asked for a complete refund and they want to give me "points" instead. Not interested... want my money back Very disappointed.
Tip for consumers:
it does not do as described in the description.
Dear Gretchen,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Too bad there isn't a negative star rating. Coming up on the three month mark and still no shoes, even paid to have priority processing and shipping because I needed them for a wedding. Customer service is non existent. Not even sure at this point if this isn't a scam company. Save yourselves and find a legitimate reliable company.
Dear MELISSA T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy.
Some products of the different attributes are in great demand and cannot be dispatched immediately, marked"Expected dispatched: xx business days", not only on the product page after you choose the attributes before you order, but also in your account center after you placed the order. https://www.newchic.com/account/orderlist.html
Further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you. Thanks.
Best regards,
Newchic team
I had ordered a sun hat on line - no confirmation email sent of order - sent email to customer service after my account was debited and discovered that it was out of stock - after several more emails with Beatrice (who by the way was extremely helpful in resolving this problem) another hat was ordered - it took 21 days for it to be delivered - new chic has lovely items but the communication between customer and company should include an email to verify that the order has been received and shipped. I am very happy with the item I ordered - just wish there was better communication follow with the customer
Dear Mary.
Sorry for the inconvenience of back order. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
We also feel sorry for that we can't contact you in time. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
We will improve our customer service and serve the customers better.
Best regards,
Newchic team.
My orders have not arrived up to this date and it's been more than a month already. They do not answer to FB messages and their chat function in their app is a joke! You will be told that you are number 2 or so on queue and waiting time is 18 mins. 18 mins later, app says you have poor internet connection! Really? Everytime? When I have superb data connection?! Followed up thru email and was told to pick up the items in the local post office! Why do they ask for my shipping address if shipping is not door to door? Seriously, are you scammers?!
Dear Jazz a.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
The live chat is very busy. You need to wait a few minutes. If you have poor internet connection, you can't contact us. Besides, when you place the order, we need to offer the full address. Whether shipping to your home, it depends on the local post office. This situation is out of our control.
Hope you can receive your order asap.
Best regards,
Newchic team.
Ordered from Canada on Feb 1st 2017 and still has not arrived over a month later. I have tracked the package and it has been in Canada for quite some time. I got in touch with Newchic who told me to get in touch with my local post office. I live downtown Toronto and have several post offices in my locality. I explained this but Newchic said that because I didn't pay extra for tracking (I paid $15 standard shipping), there is no way to find it.
Do yourself a favor and stay clear.
Dear Tina C.
Sorry for the delay of the item.
Sometimes, there are uncontrolled factors that may cause longer time to deliver, but you will receive the item. Please don't worry. Also, you can go to local post office and check your parcel. Sometimes, the carrier's website does not update even if the parcel is in process or the local post office can't contact you in time. Many customer can find their parcels in the post office.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
So many cute items to choose from, but nothing in stock. I didn't know until over 2 weeks after ordering that every single item was back ordered... why even list it if you don't have it? I found out when I checked my credit card list and had been charged $116 TWICE, but only one order number and only one receipt in my email. The order confirmation email had no indication of the back order situation. I had to find out when I logged in online at NewChic to see what was going on. No ETA, no explanation of the dual charge. I cancelled the order and told them I wanted a refund. They refunded the money, but didn't send an email to let me know. I had to look it up on my credit card site to see. I don't know how an online company can stay in business without communicating with their customers, or having any products in stock. I guess I am just spoiled by Amazon Prime.
Dear Sherrye,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We suggest that customers can pay more attention to it. Also, You can check your order status on your Newchic account as well. If you find that the item in your order is out of stock, you can choose to wait or get the refund. Please feel free to contact us via Live chat or cservice@newchic.com.
If you asked for a refund, we usually send you an email about the estimated time for the refund. If you never receive our email, we suggest that you can check your spam. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
We never charge an order TWICE, unless you placed two orders. Please check your order details on your Newchic account.
Best regards,
Newchic team.
Ordered a dress & when it arrived I could use it as a tent it's that huge. The sewing was incomplete actually not even sewn around the neckline. Will never use this 'company' again... ever. This just sums it up, don't buy overseas stuff, support your own country.
Dear Cheryl,
Sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some size measurement pictures of products to show this problem.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Do not deal with this company as they ship poor quality products and when you try to return them they charge you for their mistakes. They don't ship what you order, instead ship something different and then make deal to keep something you never wanted in the first place. Strange way of making money by screwing good people out of theirs. We are reviewing with credit card company. Check the reviews, wow a lot of bad ones. I should have read them first.
Dear Rob,
Thanks for your order and we are sorry to hear that you received the wrong item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I ordered 2 sweatshirts and a pair of sweatpants - all size L. One sweatshirt is fine. The other sweatshirt is 3 inches shorter and 5 inches less in width (pictures and measuring tape). I wrote to them about the size discrepancy and was told that I could purchase them again... I am not sure how this fixes the problem or why I should be responsible for the cost of buying them again. I have reached out to their customer service 3 additional times with no response. I would not recommend purchasing anything from them. Grossly overpriced for the quality, no consistency in sizing and zero customer service.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jake W.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I'm a tall lanky North American. Was skeptical about the fit bit if you read the size chart for each item, you'll be fine. I placed a large order of shirts shorts and summer long trousers. Two of the trousers were a little tight in the thigh for me, returned them for refund with no fuss.
Excellent service and great bold fashions.
For anyone used to next day delivery - NewChic's long (one month) delivery time is exasperating.
+ I am infuriated that, having ordered something, almost every website I now go on has ads offering me the same NewChic products. I am highly unlikely to want them having just bought something!
+ I am angry about the quantity of emails I get from NewChic. I have asked to unsubscribe from their list but they have apparently ignored my request.
All this is a pity because the products I have bought are good quality and reasonably priced.
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
Ordered a lovely warm looking coat that didn't arrive. Each time I emailed the company referencing this I was immediately sent apologetic and polite email. After waiting the agreed extra time, as soon as I said that I wanted refund I was told it would be through in 72 hours. In fact it was refunded within only 24. I'd have no hesitation in using New Chic again and cannot fault their customer service.
I recently discovered the web site, New Chic. Since discovering them I have now ordered from them a few times. I've received about 10 pairs of shoes so far. The quality is excellent! And you can't beat the price. I'm extremely satisfied with my purchases. It's safe to say I definitely will be ordering more shoes as soon as I can. Thank you New Chic. You have an extremely happy customer in me.
Ordered 2 pairs of shoes and they came 2 sizes too small. Had a ridiculous conversation with live chat person who would not tell me how to return. Going to contact the credit card company to file a dispute.
Dear Lynda B.,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them. The size range of different products vary. And it is not the usual size you wear.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I ordered two pair of shoes, same size. One pair of shoes is a good inch longer than the second pair and now I cannot find a way to return or even chat with anyone. Tried sending email but it keeps telling me that Ive not entered the phone number correctly.
Lesson learned, never again.
I heard back from my original review and tried contacting by both means: email and live chat. Neither one worked. My review stands.
Dear Vikki W.,
Thanks for your order and we are sorry for the inconvenience.
We have measured the items before selling them.
To protect the customer privacy, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Beware your order takes a long time I ordered at the beginning of September but still nothing has arrived would never order from this site again, very disappointed customer and also the number on the website does not work tried several times with no luck.
Warning do not order from here they take your money and don't deliver the goods. I tied to get my star off I would say no star service.
Dear Maria P.
Sorry for the delay. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours. http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
The site seemed sketchy, but I ordered shoes according to their sizing, and they fit just right. My shoes were out of stock, but I was told immediately. There were follow up emails, a prompt, polite response with each of my questions, and I got my shoes in about 22 days, not bad. I'm thrilled for the price and have gotten dozens of compliments. Would definitely give them another shot!
Due to silly sizing charts, my shorts arrived to fit 2 people. But new chic have sent me some replacement which does fit well. Its a shame we have to take a chance on the size. British clothes have been made in china for 40 years and now they sell us clothes that dont fit.
I have bought a few items from this company and usually only 1 thing at a time, however approx 4/5 months ago I sent for 6 items of clothing. 3 of the items we're good but needed to return other 3 due to size problems. They first suggested me keeping them and they would reimburse 10/15%. No thanks I don't want clothing that doesn't fit. I returned the items approx a week later which cost me £11.20 and they are still refusing a refund. Be very careful.
Dear Cathy G.,
We sincerely hope you can give us a chance to fix this issue. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. After the shipment of the return, please kindly provide a photo or copy of your shipping receipt and returning shipment tracking number for reference at https://www.newchic.com/Contact-Us-hc10.html This is to expedite the refund process. For orders returned, we will refund within 3-6 business days of receiving the returned package, according to the return and refund policy which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
I have just received two delightful overalls, which go to me perfectly, and arrived in very good delays. I really don't understand how it is possible to put negative comments! Nicole is very listening to our questions and try rapidly to help us, for example by changing order at the last minute. I am very happy with this experience and want to renew it!
Thank you so much for everything!
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Dear Deonne,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. When you select the size, it tells you the size in inches.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team