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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Purchased a pair of faux leather (not sure it was advertised as such). When I received them, I noticed that the finish was peeling. I sent a clear photo and asked for replacement shoes or a full refund. I was told "as it did not affect the operation of the product they would not do that. They then made the grand offer of 30% of cost or $6+ dollars and I could keep the shoes. I laughingly accepted as I determined that this was less than a reputable company. They then made the incredible offer of 50% or $11+ dollars. Both offers did not include refunds for taxes or shipping. I will now wear my damaged shoes everywhere and get an opinion of my new shoes. I WILL CERTAINLY tell them I purchased them from NewChic.
Tip for consumers:
You better hope you want what you buy and like it when you get it, because their return policy is close to non existent.
Products used:
shoes
It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items with order total being over $90. The checkout process was smooth though. And the website is cool :) I received the boots in 3 weeks. They are pretty much like on the picture and the size is right; but they are kind of loose on the foot, not really designed for walking much.
Pretty, authentic items.
Liked how the boots looked on the website and needed this type of boots.
It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items and total order over $90 (?) The checkout process was smooth though. And the website is cool :)
Some years ago I found this company. At the beginning it seemed that the company is too slow but now when time is passing so fast you even can't notice this month. I understand that local Institutions make the purchase delivering also longer as it could be. So, thanks a lot for your care and attention to your clients.
My experience is rather new, but I think the shopping is OK.
I bought some little boots, slip on winter in black quilted top. They fit true to North American sizing and are so adorable, comfortable and easy to put on and off. Plus the price was great and communication with the supplier, NewChic was awesome. I highly recommend this seller and will definitely buy from them again. Thank you NewChic!
I bought 2 pairs of casual shoes from this website they arrived in good time. I tried them on, and they were incredibly narrow, and I am a wide fitting, and I found them uncomfortable. I contacted the customer service department about their returns policy. It took a day or two to receive a response, only to be told - and I quote "it was what you ordered" and "it is your mistake" After a string of emails, some of which offered a refund, and then back tracked, and said I could have £5 - I am at the point now where - for the sake of what I paid for the shoes against my time and effort - I am going to drop it - and never order anything from them again.
Dear Theresa,
Thanks for your orders and sorry for leaving this unhappy experience to you.
As for the sizing problem, we've added the size chart about the different standard between different country on the corresponding product page. Have you noticed them when you order?
As for the customer service staff's reply maybe not proper. Sorry for that.In this case, could you tell us your order number? We will check for you and issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I purchased 3 pairs of shoes and waited about 7 weeks for all of them. Finally, I had to sign for the last pair, unlike the previous two pair of shoes that came. Now, I know why... They sent the wrong shoes all together and I bet it was not a mistake. So, to confuse the situation, they have proof that they sent them because they required me to sign for the package. The other two shoes arrived, no signature required and they were the correct ordered shoes. Yes! I did receive the ugliest pair of shoes ever! This company just cheated me out of money!. I bet this is where the communication breaks down, but we were able to communicate enough to get my hard earned money! SHAME... I hate being taken advantage of.
Dear Jessie C.,
Thank you for placing your order on Newchic. Newchic is a reliable company and we sincerely hope you can give us a chance to fix this issue. In your case, as you feel like receive the wrong items, please contact the after-sale customer service and send us some photos of the item showing the problem, as well as the SKU sticker and the shipping label via this link https://www.newchic.com/Contact-Us-hc10.html within 14 days after your received the order. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
Ordered leggings 3 weeks ago and still no notice that my order has even shipped. I found out it was coming from China so I figured it would take a while. I emailed them to see if it shipped but they did not answer. Filed another with paypal and still waiting to hear from seller. Will NOT use them again. At least answer my email so I know what is going on...
Dear Tina P.
Sorry for the inconvenience caused. Would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you. If the product is hot sale product, maybe we sold out them and you need to wait a few days. Please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will give you the answer in 48 hours.
Best regards.
Newchic team
I strongly do not recommend anything from this website because the products are crap and the return policy is non-existent. They'll torture you with overly-polite email responses asking you a million questions requesting pictures of your shoes, feet, measurements, etc. And no matter how many of their questions you answer, they will continue asking more and more until you realize that you will never get a refund and this was all pointless.
Dear Elena,
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. If the product has any problems, for example, the item was damaged or we have sent the wrong item, we need some pictures from customer to show more details about the problem. So we can offer you a reasonable solution as well as improve the product quality. We can promise that we will surely solve your problem according to our return policy.
Any questions, please feel free to contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The absolute WORST customer service ever. I made the mistake of returning an item that didn't fit. Not only was I out the expensive return cost but was never successful in getting a refund. There is no phone number to contact them only online chat with someone who either doesn't understand English (or is just pretending not to understand) and email which they NEVER respond to. I would have been better off to have re-sold the item on eBay! Would not even give this company one star!
Dear Denise C.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If we have sent the right size to you and it doesn't fit, you need to pay the shipping fee.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
If your item was returned, please offer us the tracking number, you can track it as well. When we receive the parcel. We will arrange the refund for you.
If you have any questions about your order, please contact us. We will do the best to help you.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
It was OK... Delivery time took about 2 weeks. The shirt was super thin and felt like it would rip with a sudden movement. I believe the shirt was $20. Not really worth that price. I can find clothes in Hollister, American Eagle, Old Navy, Forever 21, ETC that cost less and the fabric is better and lasts longer. I Will definitely not buy with NewChic again.
My brother wanted the shirt as a gift. I thought the pattern was beautiful but the quality was horrendous.
Christmas gift for my brother.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jonatan L. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The items are not as seeing on the image took them over a month to arrive, the material and qualities are horrible. I think they made samples with regular materials to post on the site. And then use cheapest materials and stitch quality in the factory use for online sales. I thought I was wearing cheap poor-quality clothes make for barbie dolls lol. I am living at USA, it cost more to return shipping than what I purchased. So, I fix 1 to wear and trashed the other 4 I purchased. They are taking the advantages of high-cost shipping fees to return orders from overseas. I would give 0 star but have no choice but to give 1. I learned that never purchase anything that doesn't offer free shipping returns.
I was under the impression I was buying from a U.S. company when I purchased a dress from NewChic for our granddaughter. And when I tracked her item to see how long it would take to get to her, it showed an address in New York but in reality, it's coming from China. And that's something that was withheld from me when I used their chat services. No wonder it's going to take 45 days to arrive. I took the precaution of using PayPal for payment and right now I'm on hold with Chase's resolution center. Buyer beware!
Hi conniem318 Connie M. We understand your concern about the delivery of your orders. We are located in Hong Kong, China. Usually the package will be delivered on time based on the shipping method from the shipping date.
We'll be more than happy to help and find you the solution! Contact us by sending E-mail to cservice@newchic.com, with typical response time 24 hours, or from the Messenger. Thanks.
I got this page through my Facebook ads and just like that I ordered as I liked the dresses as shown in pictures. My bad I ordered almost 12 dresses without reading reviews. I ordered Sep 20th 2017 and its 25 days already. After ordering and payment cleared every week I started getting emails from them that items are out of stock. Then after requesting them how to cancel order as your site not allowing me to cancel they didn't respond properly. Few items they shipped but tracking is showing item is not found please contact customer service. I emailed again for the same and no response. I am really disappointed that first they allowing customers to purchase items which are out of stock and not responding properly if we want to cancel the order so we can get refund. Please don't trust this site as it will waste your time and money... and not sure when it will be received...
Dear Prashanti,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you want to cancel your order and the order isn't shipped, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
I ordered a pair of shoes, but found when they arrived that I needed a larger size. I was quite sad as the shoes were brilliant, exactly the colour and quality I wanted at an amazing price. Delivery to Spain was also very very good. I should have checked the sizing guide before ordering, rather than rely on UK sizes being similar to sizes in China, so all my fault really. I emailed NewChic and got a reply immediately with an offer of another pair of the correct size but in a different colour (the original choice was out of stock and no replacement order date) all at their expense. The product was very good quality, delivery very quick, pricing amazing and the best bit was the quality and efficiency of Customer Service. I have no hesitation in recommending this company to other buyers. I will certainly be revisiting the site and ordering more products in the near future.
Tip for consumers:
Be polite - Customer Service staff are only too pleased to help so there is no need to be aggressive or rude in your dealings with them.
I definitely get the feeling that this company likes to cheat people out of money. I immediately emailed them after I placed an order to change my order and did not receive a reply until two days later stating they'd already shipped it and I'd have to pay shipping fee to return to them. No effort made to correct order before shipped. Very disappointing. Do not use this website!
Dear Ruth,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We never cheat you.
We usually reply to your email in 48 hours. We kindly suggest that if you want to change the color or change the item, please contact us by live chat, you will get a quick response, so we can help you asap.
Also, you can cancel your order on your Newchic account and place a new order if you didn't receive a reply from us.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you want to return or exchange the item, please contact us via service@newchic.com. We will do the best to help you.
Best regards,
Newchic team
I ordered several blouses and eventually was told that all were out of stock and could not be supplied. My card had already been charged. They did refund one item but I still am waiting for a refund on three items totalling over £50. It is a shame. I like their clothes but can no longer order with confidence and they still owe me a refund, although claim it has already been made. It has NOT!
Dear Ann A.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.
Also, you can log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team
My order has been stuck in China since December 29,2016, it has not moved. Customer service is polite but no help. I have ordered from companies in China before and it has NEVER taken this long. There is obviously a problem and they could have shipped out another one. I have demanded a full refund so we shall see how long I have to fight for that. I will let you all know if I get my refund.
Dear Christy,
We understand that this is frustrating that you can't receive the item soon. And you might have been doubtful about a successful delivery. However, please be advised that sometimes it takes more time than usual for items to be delivered or the carrier's website does not update even if the parcel is in process. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. We will check your package for you and offer you a reasonable solution. Hope you can receive your item asap.
Best reagrds,
Newchic team.
I placed an order on May 8 and still have not received my order. Live chat two times took over an hour each time and they say if they receive the items from the supplier I may receive it in 33 days. Today is July 5. So, beginning of August? 3 months.
Dear Lisa,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Sorry for the trouble. Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Best regards,
Newchic team.
I am absolutely delighted with my new coat. The quality the rich colours the design is exquisite. I would recommend this site to all my family and friends. Delivery was quite quick and any queries or questions I needed were responded to within 2 day. I 100% will be buying again. Maria
Sandals I ordered look only vaguely like the pictures on the web site, I tried to do a return because the quality was so bad but they will not send me a return label. Customer service sends the same generic reply over and over, I have been dealing with this for a couple of weeks and I am done! Buyer beware!
Dear Sheila M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
You can find the return policy on the product details page and the help center, where you can find the shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund).
In your case, please reflect it to the after-sale customer service and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
I think their operations in Asia, and in Philippines are better than in other countries. Once you order, someone calls back to confirm the order and you generally wait 3 weeks. Additionally there is COD option which is very convenient. I have ordered previously & fit was ok (same as their charts).
Please don't waste your money on this company all the way in China. I assure you that if something goes wrong with your order, the company will do nothing to rectify the situation. They shipped my boots to the wrong address (on PayPal instead of the "Default" address that I requested. Although it is no fault of mine, the company refuses to be accommodating and flexible to negotiate the loss. They kept asking me to check my local Post Office -- who had no idea what happened to my order. PLEASE! Please don't place any orders to NewChic due to the fact that they do not hold themselves responsible for the error. I'm out $100's of US dollars. If something does go wrong, this company is in China and it's hard (impossible) to deal with so far away. If something goes wrong with the order, you're out of luck!
Dear Patricia,
Thanks for your order and we are sorry for the inconvenience.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.
If the payment methods you choose is PayPal, your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address. More details, please refer to https://www.newchic.com/payment-methods-hc159.html
Also, you can check the shipping address in the order confirmation email we have sent to your registered email address, or in the shipping advice before shipping.
In your case, since the shipping address you provide is incorrect, we suggest you check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel.
After receiving this file, we will offer you other solutions to this problem.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
Don't bother wasting your time ordering from here it's a complete con.
I ordered ages ago and was only told today nothing I ordered is in stock but when I asked for a refund I was told this would take weeks? Why weeks?
Quick enough to take your money before checking their stock.
Amy hood reviews are clearly done by them.
Dear Ethan J.
Sorry for the delay, if you paid via credit card, refund within one business day, but bank processing may take 2-3 weeks to show in your account. You can check it with local bank.
Hope for your kind understanding, if you can not get the refund after 3 weeks, please contact us directly: http://www.newchic.com/how-to-pay-hc12.html
Best regards.
Newchic team
Excellent so far, easy to use. However, I wish to find out if my last purchase has been fully dispatched. I ordered four trousers, only two sent, and one of the trousers was a wrong colour. Am trying to obtain the invoice to be certain.
My order did take some time to arrive and, in this regard, I emailed Customer Service. They asked me to check if the item was at my local PO. Having then checked, I replied to them saying the item was not held there. Within one day I received a full refund into my paypal account. Also a very kind reply and apology from the Customer Service. They also gave me the option of re-sending the item but as I had wanted if for Christmas I decided not to take this option. They politely asked me that, should the item arrive, I repay them the refund. As it happened the item arrived later that day - by coincidence! I notified them and they send me clear instructions of how to pay back their refund which I have now done. The whole process was easy and the Customer Service operative was, at all times, polite and helpful. I would recommend this company and I will definitely shop with them again. Items shipped from China will always take 3-5 weeks to deliver - this should be expected.
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Dear customer,
Thank you for sharing your pleasant experience.
Usually the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation.
And we will continue on working hard to seek better cooperation with logistics providers.
If you have any questions, you could always contact us by email at vipservice@newchic.com. We will reply as soon as possible. Have a nice day!
Best regards,
Newchic Team