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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Worst mistake I ever made was ordering from
NewChic. First of all, nowhere on the order form did it say that the company
was outside the U.S. and that it would cost a fortune ($14.50) to return
something that cost 16.99. Ridiculous! Plus my order took more than a month to
arrive and when it arrived, it was poorly made, ill-fitting and two sizes too
small. Can't afford to return it. Will probably use it as a dust rag. What a
scam! Never again!
This company is NOT Amazon. They won't pay for return shipping. It happened to me - I ordered a double XL shirt - which was still too small for me and I wear a Large or maybe XL American shirt. When I tried to return the item, it was unbelievable how difficult it was. The company suggested they would give me 20% off or "maybe I could sell it to a friend or relative." Their clothes and shoes look cool. Just be ready - if things don't fit perfect - you're paying big costs to return the item.
Tip for consumers:
Return shipping costs are expensive!
Products used:
Shirt and shoes
Hi, thesmat S.Hi, you can find your coupons in “My account”>>”My coupon”. Users who register for the first time can get 15% coupons.
We offer various discount options on Newchic. Therefore we'd suggest you to open this link and have a better understanding of them: https://www.newchic.com/help_center/coupons-and-points-faq156.html?allht=1
If you need help, please contact us by email at vipservice@newchic.com.
Saw an ad online, showing NewChic's men's loafers, which appeared quite attractive to me, so I ordered 3 pairs. Not being able to deliver these shoes quickly, NewChic e-mailed me, asking if I wanted to cancel the order. I said no, and allowed that I ;d wait a little longer. Then later, realizing that nothing was happening, I gave NewChic an additional 2 weeks to deliver or I'd cancel. They then took it upon themselves to cancel the order. This process lasted almost 2 months, and the real irony is that all during that time, I kept seeing NewChic ads online, for the same shoes!
Dear Paul,
Thanks for your order and we are sorry for the inconvenience.
You can find below stock marks between the title and the price when you choose the size and color.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I had a question about delivery on my product. They immediately responded to me and made me aware that they were out of stock. They asked me if I wanted to wait 2 weeks for more products to come in or be refunded. I asked for my money back. They refunded my money with no problems. I will try buying from then again after the holidays when every thing is not so busy. Thank you.
I ordered some things from this site, is not my first time, other orders were just fine. But this time, I received half of the order and the other half just lost somewhere in the post offices in Germany. NewChic explained to me that I must wait for a while, but nothing happened, I think that the order finished again in the NewChic, coz the post office turn back to them. After 2 months they send me back the money on my bank account. I am very satisfied from custom service and their collaboration with me. Thank you!
I contacted NewChic prior to buying this item as there were many reviews regarding the quality fo the fabric. I am a dress maker and asked very specific questions about the fabric, however was given generic answers. The fabric the top is made of is definitely not the fabric in the photo. That said I still love the top but will need to adjust my expectations on usage.
Easy to use website - hope the quality is good
I have bought from this company now a number of times. The products are a fabulous price and quality and any queries have been handled with most efficiently.
I would recommend these to all and look forward to sending for my next order.
I placed Newchic on a few orders, and I can say I'm very pleased, because orders arrive very quickly in local post. Here you can find different products and this makes me always come back. That's why I recommend with the highest heat.
I noticed immediately, but was trapped in your website, unable to cancel one of them.
So now I have 2 identical dresses!
I probably can alter one of them in to a skirt.
And what's with the after pay again and again. Annoying I lost track after a bit. Hopefully I did not end by being overcharged.
Before I ever order anything from NewChic again, I will make sure to research your website, to see if you have made it more customer friendly.
Too bad, I like much of your stuff, and the prizes!
I ordered frequently from you years ago, but stopped after no being able to figure out how to return an order, I didn't like.
At that time I stopped ordering, because it annoyed me, much like my experience with my most recent purchase.
Dear Customer,
We are deeply sorry for the unpleasant experience.
If you want to cancel the product, please contact us to change it. Once an order has been shipped, we cannot change or cancel it.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com. After we see it, we will reply in time within 24H, hope you understand.
Please do not buy from this company. Read the terms and conditions as once the order is despatched it is then yours and if it goes missing its down to you with no recourse. The delivery time is not what is published. I ordered just a cap and it has been over a month now and still no delivery. If you do want to chance an order use PayPal you can make a claim and possible get your money back. Worst company ever on the internet.
Dear Anthony,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of out of stock, customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
It is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. If you found your parcel is lost, please contact us for the best solution.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
https://www.newchic.com/?com=account&t=orderlist&orderStatus
For further assistance， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
I've had to constantly ask where my order was! Placed it more than a week prior to contacting the chat line only to see the order dispatch date was done a week later. Also NO courtesy to inform me of an out of stock item. Just spoke to another agent earlier AGAIN... He was named Morris... Who didn't even have the courtesy to extend a common greet in his reply. I actually took a pic of his profile as he continued again in his next response even when I mentioned it was only common respect & courtesy to greet a customer... He still responded to the query without greeting. It was clear the manner was ignorant & couldn't be bothered about his unprofessional behavior. When you're experiencing bad customer service you don't need the added arrogance of an agent with a disrespectful & unprofessional behaviour
Tip for consumers:
Proof of response from the agent.
Dear Dg M.,
Thanks for your order # 50265673 and we are sorry for the insufficient stock, as well as the inconvenience caused.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Besides, for the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
For further assistance, please contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution.
We apologize for the inconvenience again. And your understanding would be highly appreciated.
Best regards,
Newchic team
I have never experienced with any company online that i purchased from. Before i found out about this place, i thought WISH was the worst,, but now? This place takes the cake... i have ordered an item in first week of March. Til this day 4/15/2000 i still haven't seen it. I called Customer service and they told me to wait and it will come. So i waited and still nothing happened. So i called them back again. She had the nerve to ask me" what is the reason i want it so bad?" first of all. I dont think thats none of your business second i ordered this hoping i can wear it while its still cold here, and seeming we are into summer, which i have no use for it in the summer.
Hi, steven v. Sorry to know about the unpleasant experience you've had with your recent orders. Please log into your Newchic Account and see your real-time order status. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number by email to vipservice@newchic.com. We'll be more than happy to help!
I want my money back! They've given me a fake tracking no. After i paid Rs. 1741 for my product. It has been more than a month and i still haven't been able to track it. China Post says that it has not received any parcel from NewChic. They are $#*!ing LIARS and FRAUDS! Someone please tell me how do I get my money back and sue this fake company!
Dear Tanushree R.
If you order was shipped, the tracking number will be available. You can track it here. http://www.17track.net/zh-cn. If you can't track your order, please please contact us by Live chat or service@newchic.com. We will check your package for you. Hope you can receive your item asap.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. It is out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
I was a little hesitant to place an order through this site because of the reviews. I placed a small test order on 6/26. I live in the USA. It arrived today - much quicker than expected. The scarf is beautiful. It seems to be well made. I am pleased, and plan to follow up with my bigger order.
After ordering many pairs of shoes for myself and friends, the product was just as advertised and fit was perfect. Now for service one pair went astray they were in contact with me and answered all my emails strait away. And the shoes were found. I will deal with this company for many Moore products. Lorraine higgs. Australia.
I feel as though I am buying directly from the source, no middle man, and I love not paying a lot for fashion items that I only want for a season or two. This is not not lifetime clothing, it is great value for low-priced fashion. I feel the Euro shoe sizing (in cm) is very accurate, and sure the shipping takes about 3 weeks, but they tell you that up front.
I placed any online order very first time and seriously it's a life learning lesson specially NewChic a big No No. It's been 1 month after placing my order, it's still showing In transit. I loose the hope already after reading the review of so many people. It's not less than a Scam, very shameful and painful experience. Not recommended for UAE customers.
Hi, Supriya S., we do get your disappointment. Please log into your Newchic Account and see your real-time order status, including the estimated shipping time frame based on the chose shipping method and the tracking information once shipped out. Usually the package will be delivered on time in the most case. We have sent you a private message here directly via sitejabber and trying our best to help. Or drop us the order number at vipservice@newchic.com. Thanks.
Although the website started free shipping to Canada in order of $156; when I reached that point, it increased the amount for free shipping. Not cool. I did find the merchandise was as shown, and I'm enjoying my items.
I’ve used NewChic before, and have enjoyed the pieces ordered.
I’m always looking for unique pieces at good value.
Dear Lynette J.,
Thank you for choosing Newchic! Our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html
Please note that free shipping is calculated on the subtotal after the discount is applied.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Although the website started free shipping to Canada in order of $156; when I reached that point, it increased the amount for free shipping. Not cool.
I have had some problems with delivery of a hat but good communication reassured me that if lost I would be refunded but luckily it arrived and was very happy with the style and quality... live new chic style
Dishonest and misleading company. Weeks go by and the tracking number does not work. Contacted the customer service. All i got, we are sorry, we can not do anything. Make sure you have a good a credit card insurance.
Dear Al B.,
Thanks for your order and we are sorry for the long shipping.
After you place the order, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best Regards,
Newchic Team
I placed an order and was eventually emailed to say that the item would not be despatched until 3 weeks later. The day before the imagined despatch I received another email to say that they do not even have the shoes to despatch.
This company is a complete sham. It is almost impossible to contact them. There is no properly active email and their online site is the most user unfriendly system imaginable. Do not touch them with a barge-pole!
Dear Susan F.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is " Back Order ",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
(If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx business days." on the product page. You can find it between the size and the Qty after you choose the size and color.)
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
If the status of your order shows " Shipped ",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number. If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We are trying to improve our shipping service as well.
In your case, we suggest you contact us and tell us your order number. We will do the best to help you.
If you contact us via computer, please go to https://www.newchic.com/Contact-Us-hc10.html
If you contact us via phone/APP, please go to https://m.newchic.com/contact.html
Thanks in advance.
Best regards,
Newchic team.
They are happy to take your money and offer a speedier delivery for an increased fee but do not deliver and expect you to just keep on waiting even though you've paid extra for shipping. A complete SCAM. Do not even bother.
I would add a pic of my purchase but I haven't received it. I could instead give a picture of my credit card receipt to show that they have taken my money.
Dear Jon M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. After you placed the order, you can log in Newchic account and check real-time order status.
For any further information or assistance, below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
My order is more than 1 month over of the planed shipping date. I didn't receive any info why this is taking so long or if it is even shipped, all the website says is order received, planed shipping date... (and that's over a month ago, ordering about 2 months). After a hell of a research on their website I found out that it seems to be one product from my order that is still missing (out if stock) but still no information about that.
All I can say that I put two orders in first one arrived and perfect in every way.
The second I was quite surprised with the quality, then I found the sandals were to big, after contacting new chic.com this was settled and the services I ran into was very polite and was resolved very quickly, so in my this type of service required a score of 10/10 this is an honest view of actual events.
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
I immediately received a response answering my question after commenting on my experience. You measure your actual foot--not the shoe. I put one pair of shoes in the washer and dyer (I have two pairs) and they held up beautifully. The sizes tend to run larger than at most USA shoe stores, so I just now ordered 1 1/2 size smaller than I did the first two times. I've been stopped on city streets by men asking me where I got my beautiful shoes. Have never received so many compliments.
Immediate response via email.
Unique styles and prices.
Beautiful styling and price.
Dear Customer,
Thank you for choosing Newchic!
Your positive feedback allows us to know that our efforts are appreciated.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com. We will surely help you anytime. Have a nice day!
Best regards,
Newchic Team
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The huge variety of unique shoes. I bought a pair a couple years ago and people stop me on the street, telling me how beautiful they are.
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear c s.,
Thanks for your order and we are sorry for the inconvenience.
We are located in Hong Kong, China, and we offer online shopping. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, you will be responsible for all shipping fees.
Regarding to the delivery time, if the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team