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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
The company's return policy is a joke. First, I tried every outlet to reach them -- live chat (30 minute wait), email (no answer) Facebook messenger (finally got a response). I asked for a mailing label to return three dresses that didn't fit (sizes are weird). They kept directing me to the customer service web page, which DOESN'T HAVE a section on returns! Then I was told I had to take a picture of the dresses, supply the codes from my package's mailing label and pay for the return shipment to China. I'm so over this experience I'm going to donate the dresses to Goodwill and just take the $140 loss. Cheap comes at a high price with this company,
I ordered a pair of shoes there was a bit of a wait but they did come looked lovely only thing wrong they were far too small. I did email but no answer. Then I noticed chat on their site. The customer service was very helpful they gave me back my money within two days. I would shop again but would order larger size shoes
Never buy from this company! I ordered a face mask from newchic over 5 weeks ago and I still haven't received it. I even talked to newchic customer service asking when it would arrive, however all they said was after shipment it would take 7-20 days to arrive. It has been way past that. If I could rate newchic 0 out of 10 I would!
Dear Megan,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order as well if you have chosen the shipping methods with tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope that our customer can receive their order asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
So firstly because I know the typical Chinese sizes are way off I ordered XXL as I normally wear Medium or Large. I ordered 2 shirts, for some mysterious reason one of the shirts came in Large so I knew from the time I saw it that was a lost cause. The XXL was still too tight. So off to the website I go and I challenge you to find "Exchange Item" as an option anywhere! I sent multiple requests on all the other options, e.g. "cancel order, issues with quality, "other after sale inquiry". Frustrated, I decided to try the live chat option. In summary you will be left eating that purchase. Your only option is usually a discount on your next purchase. And there is no guarantee that will come. I am still waiting for my link with the discounted order. As you can see from the other reviews on this site you will be taking a risk. I suggest using another trusted site to be safe.
Dear John B.,
Thank you for placing your order on Newchic. We sincerely hope you can give us a chance to fix this issue.
The size letters of different products vary between different regions and manufacturers. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, due to the size problem, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution We will set your case on priority to the senior staffs and offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Items are cheap but quality is so poor that even one use is out of question. Sizing is inaccurate (runs small). Return experience is ridiculous! You have to prove the size is small by taking pictures of measurements. Products from China! Another reason to buy American!
Dear Tina B.,
Thanks for your order and we are sorry for the inconvenience.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
In your case, to protect the customer privacy, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check it carefully and offer you a reasonable solution according to our return policy.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Ordered boots middle of December. They took money from my account but no boots as of Christmas day. Email said error on shipping on their end and unfortunately no tracking number available. Tried email back no response. Very disappointed. Will not be ordering again from them.
Dear Patricia C.
Sorry for the delay, usually the shipping time is 7-25 business days, so we recommend you now keep waiting, maybe it is delayed because of customs problem or bad weather. If you can not get it after 25 business days, please contact us again, we can return the money or re-send it for you.
Best regards.
Newchic team
Not reliable. I placed the order and paid in advance and never received my package until now. I have no contact what so ever to contact. I have sent several e mails no one is bothered to reply. Sorry this rating as I was always ordering from you but this time you let me down.
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
It's the second time I've been shopping from NewChic.
The first time everything was perfect.
The second time there was a problem with a kind of shipment (wrong item). The company immediately agreed to offer me a discount or a replacement.
We agreed on the second solution. Now I'm waiting for the new receipt and I'm sure it will be all right.
I'll buy it back soon. I have already preferred it to many friends.
With all the bad reviews I been reading... I can kiss my order Good Bye?
I will never ever order from them again, and I am so disappointed because i found this business on Pinterest. To you girls out there do your research before ordering from any website. I know i will.
Dear Patricia,
We definitely send the products according to the order list if you have placed the order. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
If you haven't received your order, please contact us via live chat or service@newchic.com and send the order number to us, we will check your order for you.
Hope you can receive your order asap.
Best regards,
Newchic team.
This company sent me shoes I ordered. When I received them the arch in one foot felt lower. They were so awesome! They aim to please! They trusted my word, didn't want me to return them and are sending me another pair no charge! They even agreed to send a different color!
I've been a loyal customer when an order came defective. It was kind of hard to get to their CS, but once I did, they offered to replace the item at no charge. It has arrived and it has arrived. I will continue purchasing from them and have recommended to many friends.
Customs duties must be included in price if not you put your customers at risk. What is a use to pay for my orders using PayPal than pay for custom duties with my bank accounts or banking details. I feel not safe provide my banking details on internet. Thanks
I choose the product I didn't knew anything about newchic
It best meet my interest
Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!
Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.
Buyer beware.
1. The shipping took 3 weeks for delivery
2. I ordered the wrong size (my Mistake)
3 Return is to an address in China
4. Return shipping to China is $ 35.00 (Therefore not worth it)
5. The shoes are not great
6. The Shoes smell like rotten eggs
Hi Ken E., we're sorry to hear this! It is normal that the new product has a specific smell because of the long shipping time. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned.
And we would like to know more about it to provide support. Drop us a message including the order number by sending E-mail to cservice@newchic.com, with typical response time 24 hours. Or via Messenger so we can assist you further. Hope to hear from you soon!
I ordered green shorts here. They fit me in the right size. Good quality. I will use them. Given my past experience with online shopping, I was surprised. I've ordered shoes several times before but the size never fits me. I was very disappointed in the store, but then I was very happy when these shorts fit me. But for now, I don't risk ordering shoes!
I ordered some shoes and paid for them then I read reviews which were awful about not getting items or a refund so I honestly thought I'd made a mistake. Doorbell just rang, signed for parcel racking my brains to think what I'd ordered and it was my shoes. Only took about a week to come and they are so comfy. Will definitely buy from them again.
I have ordered a bra and although I received the wrong size the first time, the customer service department was very kind and made sure they had my correct measurements and sent the right size out for free without any trouble. I was also able to keep the wrong size, which I gave to someone that it would fit, so now they like New Chic as well.
Terrible company.
I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers.
After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they're refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law.
I seriously advise you to stay away from this company.
Hi, Tom J., we're sorry to hear what happened. Newchic always considers customer as first priority. Should you wish to discuss the matter further, please don't hesitate to contact us here or from the Messenger ( or here https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2). We will also conduct a review of the relevant parties involved in your case. Thanks a lot!
I would like to say Thank You for the types of sandals that were on sale on the online shopping page. We have nothing like these sandals in Canada. I myself being disabled love the elastic backings that are designed on the backing of the sandals. They never fall off my feet, they fit so nice and the most important the fit is so comfortable. Yes it took 1 month for delivery but the wait was worth it. Thank you again...
I ordered a coat as a Christmas gift. It didn't arrive until the first week of January. As it happened the coat was the wrong size. Trying to return the item was difficult. You had to make contact with New Chic first by email. When I got the return address it was in China. The cost of returning the item was nearly half it's total cost. They should maybe have a sales hub in the UK or at least Europe. I ended up giving the coat away, not to the person who it was meant as a gift for. NewChic have offered me 30% off my next order. I will not be taking them up on the offer.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Steve C. Thank you for your comment and sorry for the inconvenience caused. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered a backpack and 3 weeks later i found out i have been getting emails that it was still pending but my credit card was charged. It says your credit card will not be charged until its ready to ship. Then i emailed the company and tried to talk to someone five times, nothing. Today i just got a email i will be refunded in like 2-3 weeks D:
Horrible
Dear erin t.
Deeply sorry for the inconvenience caused, would you please tell us your order id or your email address or the consignee name? We will check it for you. If you paid via credit card, we recommend you contact with the bank to find out where the problem is or change the payment method, paypal is better.
Hope to hear from you soon, or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
Dear erin t.
Deeply sorry for the inconvenience caused, would you please tell us your order id or your email address or the consignee name? We will check it for you. If you paid via credit card, we recommend you contact with the bank to find out where the problem is or change the payment method, paypal is better.
Hope to hear from you soon, or you can contact us directly: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Having placed a couple of orders from this site I must say that I have never had any problems. The shoes are lovely and are very well made and are so light and comfy. If an item is out of stock, they give you the choice of your money back or give you an estimate as to when the item will be in stock again. Overall, I recommend this site to anyone thinking of buying from them
I spent several hours viewing the site and I placed a huge order, when I went to track my order 2 items out of 35 were available, the rest were back ordered! No date to ship, no information, just an option to refund. If you go on the website now the same product is still available for anyone to order. BAD! Representation of available products when they are truly not available.
Dear JULIE S.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you have placed the order, you can check the order status on your Newchic account. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
After waiting for two months without receiving my order i went on live chat and spoke to them and they promised me a refund and i am still waiting. I think i should even give up but i would definitely not recommend anyone to use this site as all they will do is take your money and all you get is a sorry and keep waiting, should a person wait forever.
Dear Tshego,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Best regards,
Newchic team
I placed on order with newchic in April, it is now the beginning of June and i still have not received what i had ordered. I Think i agree with those who say that his company is just a scam, how it can take two months to receive an order
I always wash my clothes when they come from afar. So now my parcel is in the wash. When it is dried and ironed I will try it. Until then, it looks roughly like the picture. Would be nice you could add in the description the kind a FABRIC that you are using, i. E. silk, cotton, polyester, etc so as to have a more accurate idea of what it would feel like once you get it.
Dear Customer,
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
If you have not received the parcel after the estimated shipping time, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Lemonleen,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
If you want to return the item, please include the following information in the return package:
1. Order number and product SKU of the item(s) you want to return.
2. Shipping label (outside the package).
3. Reasons for return.
4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size color
5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.
If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.