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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Ordered a mini mouse phone case/lanyard for my Disney trip about two months ahead of time and I never got it. The customer service is crap. I tried to get a hold of them two weeks before my visit and they told me they were out of stock but when I ordered it they were in stock. You can't call them or text them you can only use a live chat to get a hold of them that hardly even works once you exit out of the app or shut your phone off the app closes and you have to restart the conversation all over again. Never got my order and it's been nine months, never got a refund either.
I would give them 0 stars but I can't
Bought men's dual bucket bag. The nice thing about it is that you can carry it as a shoulder carry, back back, and as a brief case. The shoulder strap broke within hours of use. I then had to use the back pack function, one back pack strap is almost completely torn, 2 days later. It's a matter of time before that breaks as well. I'm getting my money back. Do not shop here. Fraud company!
Dear Dayne W.
Sorry for quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Newchic team
I ordered a couple items for christmas presents. It took almost a month to get here. Then the items didn't fit. So i try to return them because the top of their website says "Return or Refund Guaranteed within 14 days." The guy tells me I have to prove they didn't fit by taking a photo with the item and a ruler showing it doesn't fit in order to return the item. WHAT?!? They do not stand by the policies stated right there on their website. Good thing i didn't order a bra.
Dear Melissa M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Regarding to the size, we have also measured the items before selling them. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring your size, not the usual size you ordered.
You can also see the note on the size chart of every products page.
However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
We will do the best to help you.
Thank you.
Best regards,
Newchic team
Duplicate order and can't get to anyone who knows what they are doing. I have been ordering on line for many years. I have never experienced anything like this I will never use them again. Really I don; t even want to give them 1 star. This is the first time ever I have taken the time to write a review.
Dear Linda C.
Sorry for the inconvenience caused. For the quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Best regards.
Newchic team
My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.
Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.
The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.
I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!
It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.
Cheap fabrics, advertised as linen, more like tissue paper, keep away.
All sizes are wierd, reading reviews I gave my stuff to charity shop, rather than go through the pain of customer service.
China does not play by the rules!
Dear Anne,
Sorry for the trouble. If the product you have received does not meet the descriptions, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, it tells you the size in inches.
If the item has any quality problem, please feel free to contact us. We will contact the suppliers and improve the quality of the items.
Best regards,
Newchic team.
Another rip off china site. Notice how all the positive reviews dont quite have a grasp of the English language? And any problems always, "my fault". Please. Scammers selling low budget, too small knockoffs.
Dear Barbara,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. So they posted the positive reviews. All the positive reviews are real, not fake. Our customers come from all over the world. So their mother language is different. It is normal that they don't quite have a grasp of the English language.
If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
Paid 59 for three itens that were never shipped since only one of them was out of stock. After one month asked for refund or immediate shipping and my order number didn't exist anymore! Still waiting for a human response - the customer service being an automatic chinese machine.
Dear Livia,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Do not support underpaid and inhumane treatment of workers from this company and so many online sites based in China (Modlilly too)! They falsely advertise and send sweatshop made garments!
Spread the word!
Any positive post on this site are bots/fake.
Dear michele g.,
Sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Goods did not arrive, after 2weeks contacted customer service they were extremely helpful. They looked into the situation and within a few days gave me a full refund. Very impressed will certainly order again.
Ordered for a cap on 18th of August, Which was shipped from China, but struck in between and yet to be delivered after over 25 days.
Tracking System is horrible.
& I am still not sure what i will get when it reaches me.
Dear Harish，
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I'm waiting to here back from them since it seems impossible to contact them. Number is out of service. No email. My order ******* says it's on back order. Expected ship date December 31st but after reading all the reviews at this point I just want a refund. I sent messages through their site. No response. They should not take money out of peoples accounts until an item has been shipped like most normal shopping sites.
Dear Sarabi H.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
Some products in our store are in great demand and cannot be dispatched immediately. Also, you can find the estimated dispatched date on the product page. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
The email team usually replies to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, please check your spam. Maybe the email was there.
After checking, order #58660878 has been cancelled as your request and we are issuing the refund within one business day. Please kindly check it later.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I have ordered different stuff for me and my daughter on Newchic.com.
Things are very nice and good quality!
The whole processus is clear, you can follow your merchandise in transit very easily.
I'll order again, for sure!
Best from Belgium.
Nathalie
Ordered 2 pairs or Socofy shoes. 3 weeks later I am wearing them in New Zealand. Great communication regarding out of stock item which I decided to wait wait for. Delivery happened sooner than they estimated. Shoes fit like gloves. Really happy. Keep doing this great job!
Wondering if I've been scammed although good to hear that others like this company. If I had known the products were coming from overseas, I would have researched them more before placing my order. Ordered on July 21 and still not arrived as of August 20. Chat agent said they don't track shipments. WHAT? So all I can do is wait. Haven't yet checked my credit card. I assume I've paid for my blouse. I wont order from them again and will dispute the charge if it does not arrive in 2 weeks.
Dear Peggy H.,
Thanks for your order and we are sorry for the long shipping.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
Once your order has been shipped, you will receive a shipping advice via your registered email address.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
It may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please feel free to contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I had to return one item that was not fitting properly. The customer service was fantastic and very friendly! Thank you, Miu! No problem with refund. Leather shoes are well made. Already ordered more.
Package was delivered in timely manner, considering distance.
Ordered two pairs of shoe in mid May which arrived in early August. The shoes were cheaply built and the incorrect size. Couldn't bother to engage these folks anymore - my puppy still likes new leather...
Whatever the attraction, dealing with NewChic is just not worth it!
Hi, Mark B. We're sorry to see this! We stand behind the quality of our products. Item material info is available right from product page, and by using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). If the product you have received does not meet the information on the product page, please tell more details including the order number at vipservice@newchic.com. We'll be more than happy to help!
Well its been weeks and no product (ordered on 11-23) I can only assume most of the glowing reviews about this company are from their own employees, note the phrasing. Will never shop them again. #NoNewChic
Dear Mary W.
Sorry for the delay, would you please tell us your order id? We can cancel it and return the money to you. And we can offer you 200 points as compensation, do you agree? Sorry but because of Christmas Festival, now many products are sold out.
Best regarde.
Newchic team
My item wasn't even shipped for 10 days and then took nearly 2 Months to reach me. That this outfit is based in China isn't made clear until AFTER you place your order! Online ads make no mention of that. Beware this business!
Hi John T. We are registered in Hong Kong and learn more about us: https://www.newchic.com/about-us-hc171.html Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. Contact us on Messenger if you need our assistance. Or contact us by email to vipservice@newchic.com.
From leather handbags and shoes, to delightful lingerie, I have never been disappointed with the quality of New Chic products. Quality is always 100% in my opinion. When I had an issue (ordered the wrong size) it was resolved very much in my favour and in a friendly manner. I am a committed New Chic shopper!
Think twice if you are using NEW CHIC!
I ordered an item and was told it will take 15 days to arrive.
Never happened! I even paid premium delivery.
They even told me to check postal service but no records that items arrived
Very BAD Deal - Do not use this service
Dear Neil,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
Shipping insurance offers premium protection and safety for valuable items during international shipping. We will reship your parcel at no extra charge if it is confirmed lost or damaged.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
One purchase - excellent. The other - delivery slower than I realised. However, both products really delighted y son and daughter, who received them as Christmas presents. Daughter asked what my source was and went onlib=ne and offered more things for herself.
Designs were original
Designs were original
After reading all the terrible reviews I am afraid to order anything. I wanted to get some vintage dresses and would like to know if anyone has tried them out? They look so pretty in the pictures, but it does not say what they are made from. Cotton? Silk? Linnen? Etc.
Dear Tatjana,
All these product images were taken in kind and the quality of the item is good. For the material, you can see it in the description of the product page.
We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
My order took a month to arrive. That wasn't horrible considering the shipping issues these days. But extremely disappointed with the sweater I ordered. Sizing ran very small, and quality was very poor.
I was ordering a Christmas present for someone who chose it because it looked nice. Pictures are deceiving.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jan J. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Cannot unsubscribe to this merchandiser. It appears to be a Chinese mainland front company flooding US markets with Chinese goods. The web-site chat does not work and <unsubscribe> only pops up more adds. Responsible free-enterprise is not served well here.
Hi, Jack R.,
We're sorry to hear what happened. You could also try to unsubscribe by the link. https://www.newchic.com/unsubscribe.html If still it didn't work, please kindly tell us your registered email address on Newchic from the messenger or via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 so that we could remove your email address from our mailing list. Thanks!
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Dear McKenna V.,
We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. We have sent you a private message and trying our best to help. Contact us on Messenger if you need our assistance. Alternatively, you may drop us a message from https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat available 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) Hope to hear from you soon!
Best regards,
Newchic team