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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I have never cared for buying things on internet but I decided 3 months ago to give it a try. I started with NEWCHIC.COM and bought over this period of time, shoes, bags and shirts. It is fantastic! Once you have understood and found your right size for shoes and dresses (their real size is a bit smaller that the actual size) you will be very happy with the stuff you buy.
If something is not right, and you can prove it, the people at the after sales service are very helpful. I have dealt with Summer who helped me about a shirt. I chose to get a refund. I received it within 48 hours.
I now only buy from NEWCHIC, which is very trendy, has lots of choices in all categories of things.
Marie-Christine Dhaneswongse
Tip for consumers:
Make sure to check your measurements with the ones from the product you are going to buy. They are always very detailed and you will have no problem if you follow their instructions.
Yeah, NewChic is in China, but I got my order in TEN DAYS. The shoes are really cute, and a good bargain. They're unlined leather, so they'll stretch, which is fine. They're a little snug right now, otherwise just fine and just as cute as the pictures. A weekend kind of shoe for a fifty-something like me, who works in an office.
I made an order which arrived in the wrong size, the wrong colours and an item missing - no docket and the size labels cut off.
It has taken almost 4 weeks to sort this out with numerous irrelevant emails. Not once was I contacted "within 24hrs" as their policy states.
The products themselves were lovely - the customer service was absolutely appalling.
Dear Maree.
So sorry to hear that we can't offer you the best service. We will improve it and serve our customers better in the future.
We apologize that we have sent the wrong size, wrong color to you. We always check the items carefully before shipping them out. It is the rare case that we sent the wrong size and wrong color. We will pay more attention to this issue.
For the wrong size and wrong color item or the defective item, we usually need some pictures, because we need to check the pictures and then offer you the best solution. Also, if the item has any quality problem, we will talk with the suppliers and improve the quality as well.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
I had ordered some boots for winter and they were a long time coming. I contacted NewChic via email to chase up the order and they offered a refund there and then. It was issued within 12 hours.
Subsequently the boots were delivered and I informed then of such, having ordered a different pair as a replacement they took care of the cancellation refund and everything else.
I would happily recommend NewChic to anyone wanting to order clothing online.
BTW the boots are of excellent quality and exactly as described on the order page, I am one very happy customer.
I have found a number of nifty products in their shop and have for the most part when very satisfied. I have had one very delayed package and one package that did not live up to expectations, which I got a partial refund for. Good service considering that they contacted me after my bad review on the latter item, I did not contact them.
NewChic was very slow to send this bra. I ordered 2 sizes larger as their catalog recommended. The band size was okay, but the cup size was 6 to 8 sizes smaller than I ordered! Not only that, filling in their online return form does not work. I may well be stuck with both the bra, my costs for it, and my shipping costs,
Dear Becky,
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
If the cup size is not right, we will contact the supplier. Besides, The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat.
Best regards,
Newchic team.
So far so good. Straightforward website. Quickly found what I was looking for. Had previously bought sunnylife products in the uk and been impressed with quality of items. The ones ordered on the new chic site fell very short of the expected standard.
Searching for Australian website for product I was interested in and newchic was flagged up.
Thought I was ordering genuine sunnylife products of quality.
So far so good. Straightforward website. Quickly found what I was looking for.
I love shopping at Newchic... easy to navigate the site and no problems returning an item when it didn't fit properly. Customer service response was fast and helpful. Highly recommend shopping at Newchic.
After placing my order, I ran into someone who was wearing the same shoe I had ordered. I had ordered an upside because of something I read from someone stating a bigger size was needed. I contacted customer service and they were very quick to respond and agreeable to changing the shoe size. I will be doing business with them again because of their kind willingness to accommodate my request.
I ordered a pair of shoes and they were too big. When I contacted the company via email, their response was quick. They said I could keep the shoes because shipping them back is too expensive. They offered me either a refund, or to send me a smaller size at no additional cost. I got the smaller size. The shipping takes 2-3 weeks but the product is good and the customer service is very responsive and courteous.
Hard to find the icon for payment of order.
In addition, I had ordered pajamas European size L for my husband - the size of all his clothes. Instead, we received an item which, while marked "L", was two sizes too small for him.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I understand some of the negative reviews, but for me, Newchic really is one of a kind (in a positive way!).
I have known Newchic for almost 2 years and I've gotta say their customer service is excellent. They reply to your e-mails quite quickly and their staff is really kind and considerate. Also, all their products are affordable and have great quality. I highly recommend Newchic! <3
I really love Newchic, have a great attendance, a lot of products with a great price, they send your order really fast, I never had a package from Newchic taxed, and this is great for me!.
The store also has a number of promotions throughout the year and discount coupons that help a lot and give a good discount.
Tip for consumers:
Wait the promotions and use the cupom code!
Products used:
all the products
Hi, Thais V. Thank you so much for your great comment! It means a lot for us! You made my day :)
This is the only leather bag I have ordered. This is exactly what I wanted. I bought something for the first time from NewChic, I was scared of how their service would look. But what I saw was that they give good service very quickly. And the customer service is great... :)
Hi Cecilia J., thanks for sharing. We'll be sure to share your feedback with our team. Welcome to Newchic again and have a nice day.
The bra I bought is cute, supportive and fits well. It does take a little while to come if you're to amazon next day like I am. Took off a star because I've unsubscribed from their mailing list 3 times and I keep get mail from them.
This company is a rip off! Newchic take your money but your orders never arrive! They say it will take weeks to arrive but take so long you forget about it! On chasing up the order you are then told it's gone missing. Apparently getting your refund is just as bad. Would never buy off newchic again!
Dear Ann,
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver, such as customs clearance, holidays or bad weather. We also hope our customer can receive the item asap. We are trying to improve our shipping service as well.
It is the rare case that your parcel was lost in transit process. If your order was lost, we will resend the item to you or give us a full refund. Please contact us via Live chat or service@newchic.com and we will do the best to help you.
Beat regards,
Newchic team.
Please stay away from Newchic website. I made my order 1 month ago, and I haven't received my package yet, they just give you the wrong tracking information just to make you confused and make you wait more. And they are not even responding whats happening with your package. Worst online shopping that I have ever made!
Dear Shery,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides. We kindly suggest that you can check your Newchic account, you can get the order details there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
You can track the parcel yourself, so we will not offer you the wrong tracking information.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. However, the item may be delayed because of customs clearance, holidays or bad weather and sometimes, the carrier's website does not update even if the parcel is in process. These situations are out of our control.
If there are any problems of order, please contact us via Live chat, we will do the best to help you.
Hope you can receive your order asap.
Best regards,
Newchic team.
I'm putting on the blame on me for not confirming but I have never had to measure my body to make sure it aligned with the sizes of a particular website and I ordered 6 shirts and none of them fit. I'm not going to waste my time returning anything, just know to never buy here again.
I can't praise customer service i. E., Rebecca enough. She was polite, efficient and prompt. The ONLY problem I experienced was delivery and that was due to sloppy postal service in Canada. Finally, my parcel arrived and I am delighted with the contents. I will definitely use their services again and make allowances for extra delivery time.
Sizing is very questionable, some items listed as small but fit a 40 inch bust? My wife is a size 12/14 but a pair of Medium pants are never going to fit? 1 out of three items satisfactory, two were a wasted effort. Will be more selective in which type of items I will buy in future!
Designs and images were to our liking.
My wife likes cats.
Hi Paul U., thank yo for choosing Newchic and we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Item headline descriptions do not always match the detailed descriptions, not looking for Plus Size but finding that some items come up as Plus Size when I have clicked on detailed image?
I mean, you're ordering stuff that's seriously discounted, of course it's from China! If you don't want to pay out the nose for shipping, you have to expect that it's going to take a long time to get to you! Don't give a bad review just because you didn't do your homework
I purchased Vintage DIY Clock Mechanism Clock Movement Retro Gear Large Wall Clock, SKU*******. It arrived nearly two months later. I hung it up, but it would not keep time. I even moved it around the house and changed the batteries numerous times. Nothing worked. New Chic has refunded me the cost of the clock, but not the shipping which was $7. Although $7 is really not that much, it's the principle! The clock is utterly useless with its inability to keep time. In fact, it is hours off, not just a few minutes. Don't even consider buying this item!
Dear Geraldine,
If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.
We are focusing on provide high-quality items for you. However, if you are not satisfied with the goods or the products have some quality issues. We will process a refund request within three business days.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered a dress nearly a month ago, it was back ordered, and they were supposed to have it in stock on august 8th. As of right now, there is still no communication from the company on when to expect a shipment, despite the couple of emails I sent. Nothing sent back. Very poor/nonexistent customer service. And I'm a laid back easy person who doesn't fuss, but... Buyer beware, they have no customer service. On top of that I got an email to rate their service. Well, so far it's in the minus score, and never shopping with them again.
Dear Lyubitsa,
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Best regards,
Newchic team.
I didn't realize my order was coming from China! I ordered 3 tops. Going by the size chart. None fit. They are very small. It's not worth it to send them back all the way to China. I will donate to a shelter. I learned my lesson. Will stick to American Companies.
Dear Mary B.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Ordered a hat. Totally disappointed with the quality. Not as presented online. Tried to contact company and could not get the form provided to accept my phone number. Said it wasn't valid, so my attempts to contact them were not successful. Deeply regret placing the order. Don't feel this site deserves even one star.
Hi, David S., we're sorry to hear this. There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing. Regarding to the phone number, it should be only digits with no blank or "- ", leaving no country prefix. We'd be happy to look into this for you and we have sent you a private message here via the sitejabber. Please feel free to email us the details again to vipservice@newchic.com with your order number. We'll be more than happy to help!
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Dear Barbara C.
Sorry for the delay, would you please tell us your order id? We will check when can you get the parcel.
We post the shipping time and shipping methods on every page, you can see them.
Best regards.
Newchic team