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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
My boots finally arrived. They were about 2 weeks over due the initial expected arrival date, but I was kept informed that there was a delay and to expect them to be about 2 weeks late. When they arrived and I tried them on, oh wow, how comfy and easy to put on, that I wished I had ordered another colour at the same time. I suffer with a bad back and can't bend down as easy to put shoes and boots on, but these just slip on.
I have no complaints about this site. So there was a delay in getting my boots, so what, their communication in letting me know was great, and just goes to show, their are lots of people out there with great taste ordering the same boots as myself ;)
Sent me the same order twice and charged my card twice. I refused the second item when it arrived and it was sent back to the company. I am still waiting for a refund. I was literally told 'don't worry about it' by customer service. Products are mediocre at best on top of it.
I ordered the sneakers using the size guide on Newchic's site, and ordered a size 39 (European). The price was very good including international shipping. The site was easy to use. They took almost 2 months to arrive. I was very pleased with their appearance. They are a shade darker than they appear in the photos buy still look awesome. Unfortunatly, they were too small for me so it appears the sizing chart is not dependable enough.
They responded promptly and were very helpful
Like your products
Liked the look of the sneakers, just what i was looking for
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Daniella G., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I will not order from this company again. The sizing on the shoes was way off. They came with no return information or forms. When I disputed it thru paypal I was told I could mail them back to "China". Right. That would have cost more than the shoes. And they know that. What a rip off company. Do not order thru them.
Dear Cindy t.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
When an item is showing as in stock and a customer pays the extra to have order expedited, there is NO excuse NOT to have the items delivered in that time period. Very poor customer service when I tried to cancel the order and/or resolve the problem. Will never deal with this company again.
Dear Christina,
Thanks for your order and we are sorry for the inconvenience.
Once your order confirmed, you will receive an confirmation email.
However, it may happen that between placing your order and packaging it, the stock may have run out as some products in our store are in great demand. But we have pushed to get them back in stock. We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I purchased a coat and when I received it, it was too small. I had a good experience with their customer support who helped me with the exchange process. The only reason I did not award 5 stars, was because return fees were not included with the product like for some other online stores.
I bought 2 different Hats, the morons packaged the hats in plastic, gee i wonder how many boxes were laid on top of them. Seriously, if i could give -5 stars I would. Where is the picture insert? Love to show the crappy packaging and the crappy hats i might as well toss away
Dear Brent M.,
Thanks for your order and we are sorry for the inconvenience.
For the hats you received, we are sorry that they arrived wrinkled. Before we forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps below to make the claim.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I have been dealing with a lady by the name of Alis, there were issues with the delivery of the handbag and after many attempts to pay an additional fee for delivery Alis has eventually agreed to re-deliver at no cost - good customer service. I would also like to make the comment that NewChic website is not all that user friendly with regards to additional payments that maybe required - suggest you look at this.
Well done Alis.
Cat blouse had two manufacturing faults and was polyester fabric and not cotton as advertised, the Scenic T-Shirt was round necked and not V shaped as advertised. Also money came out of my account for another scenic t-shirt which I did not order. NewChic refunded this when they were aware of what had happened.
The advertised items looked interesting and quite unique. However the quality of the materials used was disappointing in reality which is a pity.
My daughter is mad on cats hence the choice of the cat blouse/jacket. I like scenery which is why I chose that type of T-shirt.
Dear Jill S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
The 2 pair of shoes are nicely made, fit well and are just like the photos - cute. I did have to write to ask about the delivery status as there id no tracking # provided - received a prompt reply and the shoes arrived 2 days later.
When we buy something online, we think of a few things like whether we will get it on time, whether the price is right, what the quality will be, etc. You do not have to worry about this if you buy from NewChic.
Hi, Sade H., thanks for your great comment. We are happy to hear your experience was positive. Your feedback is highly valued.
They sent completely wrong item, I opened a PayPal case because they wouldn't refund me. Telling me to close the case then they'll refund me. They lied about destination also, so took almost a month to get to me. PayPal is dealing with it now. So don't waste your time or money with this shady company. The pictures show the difference…. And they tried to say it's the same.
Products used:
Wig
Dear customer,
We are sorry for the unpleasant experience caused.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.We hope your understanding.
However, if you feel that you have received an item that is the wrong color, please contact us and offer us more details at vipservice@newchic.com. We will be happy to help!
Best regards,
Newchic Team
I am amazed they stay in business. I ordered a pair of men's shoes. Size ten. Finally (after back order) they arrived and were way too small. Not close to a size ten as compared to my other shoes. I sent an email requesting return and refund.
They OFFERED me a 50% refund and told me I could keep the shoes and give them to someone that could use them. WHAT? STAY AWAY! Awful..
Dear John,
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
About size problem, you can find all details about the sizes of each item on every product page.To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Please pay attention to the description of each product and to the information of your order.
Sorry for your inconvenience.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered two pair of sandals, received them in a timely manner but they were too small. When I ordered them there was not a size chart for their sizing. I ordered my size but the sandals were a bit short. Also did not know that shipping would be from China so return and exchange would have been too costly. The company is giving me a small refund (may actually just cover the shipping costs that I have not yet been billed for). I wish the website were more comprehensive as the product is very good and I'm sorry that I won't get to wear them as they are. Very pretty and look to be well made. I will either give mine to a friend or donate them.
Dear Lee,
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches. Also, you can check the size chart, you can know the size details.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
Best regards,
Newchic team.
I ordered shoes, even got a size larger, and they did not fit right. They said they were out of stock and would credit me 4 lousy dollars and I could keep the shoes. They said it would cost too much for me to ship the shoes back. I told them I'd be crazy to buy any of their crappy merchandise. Save your money and don't buy from them.
Dear A C.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Any questions, please contact us by live chat.
Best regards,
Newchic team.
1) This company has a nice presentation of its products in its web site.
2) The shoes look great in the web site, but are horrible when I got them. There are bunch of plastic shoes that are not wearable. Similar shoes are available on the streets in China for $10 or less.
3) Shipping cost is fairly high and products are mailed from China.
Dear George,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the refund and return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that there is some quality issue on the items you received, you can read the policy and follow the procedure showed there.
In your case, we suggest you contact us and send us some photos of the problem with this product you received, and more details about it.
We would also appreciate to receive a photo of the shipping label and sku sticker barcode.
The shipping cost vary depending on product, location, shipping method and warehouse.
If you want free shipping, please refer to https://www.newchic.com/free-shipping-policy-hc161.html Any product showing the plane icon indicates free shipping.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
This business is in China. If you don't like the product -- and you likely won't given the cheap labour -- you cannot afford to return it since they make you pay to send it back.
Do NOT buy from them. They are not legitimate on line sellers.
Dear Norma P.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the policy, if you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
For further assistance, to protect the customer privacy, please contact the after-sale customer service to describe the problem.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service try their best to offer you a reasonable solution through the return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I saw a "Trench Coats" ad from NewChick on Facebook and ordered for my husband. New Chick does not deduct money from my credit card. And immediately mail me the details of my order and they say that I will get it in 3 to 7 days. I got it on the 5th days. Thanks to NewChick for keeping them talking. I will recommended with NewChic.
Thanks...
Hi, Martina S.,
Thanks so much for letting us know about your great experience on
Newchic! It means a lot for us! We can't wait to shop with you again soon!
I ordered two items, received one quickly, never received the second one. Live chat gave me three different shipping dates, it was obvious they never shipped. I filed a claim with PayPal, they refunded the entire charge. I would not recommend this company, they are crooks.
Dear Sandee O.
So sorry for the mistake, would you please tell us your order id? We will check it for you. And would you please show us the record/ photo of live chat? We will check where the problem is.
Hope to hear from you soon.
Best regards.
Newchic team
Since ordering from NewChic I can say they are the Best. I lost $75.00 from another order site and should of read the report of bad Business, Sorry.
NewChic send the right size and refund money back to your account at a timely request. I just know that after my first order came right that any order I requested would be just as good as the first.
Dear customer,
Thanks for letting us know about your happy shopping experience so we can show recognition where it is due. Happy day!
I ordered "Menico Men Hand Stitching Zipper Slip-ons Leather Shoes". I was very much attracted by the picture in their website but on receiving the actual product I am very upset.The quality of sole is poor, The product does not meet basic quality standards. Although the company offers a 30 day return policy the product is not worth shipping back for a refund or replacement! Never again...
Dear SHRIRAM N.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Our goal is to hope that every customer can buy a satisfactory product. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem at https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours.
We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
In women's dresses I ordered 2 of the same item, but in two different colors.
I took the option of waiting for the second one on back order. I was having difficulty on the website in establishing a "wait until" date. I contacted by email and received a reply that it was "on clearance." I understood this to mean "discontinued and no longer available." I opted for a refund. It was promptly issued and the remaining item is on it's way. At that moment I did not have time to shop for another item, but will
Definitely shop their website again. I was impressed with their customer service. In
Women's clothing and in suppliers, the problem was not within the control of NewChic, but their customer service will bring me back in the future and I can pass it
Along to friends.
Elinor M
Tip for consumers:
Please allow 24 hours for response to emails. Respect the time zones.
Warning! If you buy something from New Chic be aware you will not get a refund if your purchase is not what you thought it would be, in my case, two pairs of shoes that are definitely too small (the largest size they offer). After two emails to customer service, they keep giving me the runaround telling me to measure my feet and that I would have to send them back to China and pay the freight. I finally got the message. I will donate them to Good Will and take the hit.
Dear all,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please contact us and send us the pictures to show the problem. We will do the best to help you. If we sent the right size, but you want to return the item. You need to pay the shipping fee. You can get the details on return policy.
Also, about the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you used to buy.
Best regards,
Newchic team
Dear Matthew,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please contact us and send us the pictures to show the problem. We will do the best to help you. If we sent the right size, but you want to return the item. You need to pay the shipping fee. You can get the details on return policy.
Also, about the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you used to buy.
Best regards,
Newchic team
.. Newchic sucks. They are a business based upon shoddy products and a flim-flam customer service process. Give your money to a worthwhile charity and save the headache of purchasing anything from them. A ridiculously terrible company.
Dear William,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can check your points in the user center of Newchic:
View order --my order --my points
You can exchange your points into a coupon.
NewChic offer various coupons for discounts and from time to time even free products. These discounts are unlocked by using a coupon code. To use the coupon, simply put the coupon code in the “coupon” section when you are making an order on the checkout page.
If you don’t know how to use the coupon and the points, you can click into the link ‘points and coupons ’below:
https://www.newchic.com/points-and-coupons-hc22.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Liz R.
Sorry for the mistake, please tell us your order id, we will check it for you. The processing time may need some time, but we will absolutely.
Payment Method Refund Time Once Approved
PayPal Express Checkout
Within one business day
Boleto, Qiwi, Webmoney, iDEAL, gyropay, POLi payment.
2 business days
Western Union Wired Payment
Within 4 workday
Credit Card
Refund within one business day, but bank processing may take 2-3 weeks to show in your account
We will email you once we have approved the refund.
Best regards.
Newchic team