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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
The item I ordered 1 month ago was showing in stock when I ordered it and 15 days later they finally sent me an email saying that was being ship and not even a tracking number was provided. You have to wait for more than a month to get your item delivered. I am just getting a tracking number now that I had to reach the company by the costumer service. They dont even give you a refund of your money. So take these aspects into account before buying something here.
So this company is a scam. Has anybody figured out how to get refunded for an order that was never shipped. Let's stop complaining and find a way to take this company down. All of their customer service contact information is fake. They do not respond to emails and links to customer care pages are fake. DO NOT BUY FROM THESE PEOPLE! It is a scam. They are out of China and can just take your money without fulfilling your order. Get the message out and stop buying from these people. Post it upon Facebook, Reddit, Twitter and everywhere else. Let's take this company down.
Dear New C.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Usually the email team response time is within 24 hours and we suggest you could check your spam later. Please kindly be noted not to reply any notification-only email.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Below is the step of canceling the order and get the refund.
1. If you have not paid for your order: View Order → My Orders → Cancel → OK. Please note that you can only cancel orders with the status of ""payment pending"" or ""payment declined"".
2.If your order status is ""ready to process"", please contact customer service to cancel the order before shipment. Please note if the order has left the warehouse, we won't be able to cancel it.
Regarding to the refund time, once approved, please refer to the below link to check under the payment method you chose.
https://www.newchic.com/help_center/return-faq169.html
Please kindly check later.
And refund will be processed back to your original payment method.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team
Nicole was so helpful when I had a non delivery of part of an order. Immediate action was taken to resend a replacement, no quibble about it. She kept me in the loop as to when it was posted and expected delivery date. Brilliant help, kind and understanding and efficient. I'd has no problem with ordering from New Chic again. Already ordered lots from them before and will do again. 5 stars from me.
I read the response from NewChick and tried again to exchange for a larger size. There is nothing but a run around. You never get to a single person to talk or message with. They ask the same questions over and over. They ignore your answers. I would not give them even 1 star if I could. This company is a great big 0.
Dear Chelle W.,
Thanks for your reply here. In your case, to protect the customer privacy, we suggest you contact the after-sale customer service and offer us more details. We will be very appreciated if you can tell us your bust and chest size. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
However, if you have contacted our customer service before, please kindly keep in touch with them as the case has been followed.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered the braless tank tops set in all 5 colors. I carefully measured myself so that the cut would be correct. After a month they arrived. I loved the feel of them but they were too small. The bust and the length was correct but around the middle was cut for a very skinny girl (not woman). I asked to exchange them for a larger size and was denied. So I now have these wonderful tops that I will never be able to fit into. A waste of $100.
I ordered 13 items, and was disappointed, when the customer service informed me about several missing items that had been sold out in my color and size. I was very annoyed about the long, over a few weeks lasting process of finding items to replace the missing ones. But the customer service person, "Alis", saved the situation totally by genuine friendliness, and at the end I feel happy, and would order again from NewChic. Beautiful clothes!
Dear Kaisa,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock. Hope for your kindly understand.
Glad to hear that you love the beautiful clothes. Welcome to Newchic again.
Best regards,
Newchic team
I ordered three dresses. One fit and the other two were frumpy on me - maybe a little big. Customer service was responsive but the company policy is such that I will never order from them again. I was advised that I would be responsible for postage TO CHINA - so between the amount of money it would take to return and the time it would take to get there - I should consider giving them to someone as a gift.
Dear Georgia,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I planned on buying around 3-4 items but because the shipping is so expensive it doubled my cost and it's unreasonable to pay that much. My total ended up around $120 with shipping which I simply can't afford, it is a shame because I know my brother would absolutely adore the hoodies and t-shirts for Christmas. I wish free shipping was offered or a maximum of $15 shipping would even be better than doubling my price.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Emily P. There are related instructions on our website regarding the usage guidelines. We are sorry that the freight has caused you trouble. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
Our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html
Please note that free shipping is calculated on the subtotal after the discount is applied.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
This company is located in China and is total rip off. I ordered 6 items only to 5 are no longer available. Worse is I placed order in September and now it is November and I have still not received the one item and NewChic is claiming that it was delivered! Stay away from this vendor!
Dear Nellie I.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and cannot be dispatched immediately.
Also, you can find the estimated dispatched date on the product page.
As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the shipping carrier for clarification and confirm your shipping address information first.
For further assistance, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.
Best regards,
Newchic team
Beware of this company. They state order should be delivered within 25days, which is fine, but after this time you will find they are reluctant to send replacement for lost orders. I have been waiting almost 7 weeks for an order and have emailed over 7 times to get a replacement which always get the response please wait another 7 days. This is pretty shoddy customer service and they should find a more reliable shipping method if orders are getting lost or taking this long to arrive. Also no agreement to send a replacement yet.
Dear lindsay m.
Sorry for the delay, would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you.
I am afraid your parcel was delayed because of the customs problem, now we want to offer you 200 points as compensation, is it ok for you?
Hope to hear from you soon.
Best regards.
Newchic team
I ordered red shoes size 10 and got brown shoes size 7. Told them so in an email. First they want me to send a pic/video of shoes!?! I don't own a camera and even if I did, why do they need a pic? Now they want me to eat the return charges for the shoes that they made the mistake on... which will cost more than the original shoes... waiting to hear back from them... to be continued
Dear Gretchen,
Thanks for your order and sorry for leaving this unhappy experience to you.
According to you said, we feel very sorry for that. Because it wasn't in line with our return policy.If we sent wrong item, we resend a new or refund normally.
In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.
Best regards,
Newchic Team
I had never used Newchic before but was keen to give them a go as I like the style of a lot of their clothing. I ordered 2 items from Newchic in early September, I was told via email a few days after that they were on back order- which I was fine with and said I was happy for them to restock. Last week, a month and a half after I made the order I emailed to ask if they had an estimated time of restocking for the items I ordered, to which they replied 1-2 weeks. Today 2 months after I first made the order I received an email advising they have cancelled my order... With no explanation or advice on how I can receive a refund. I have waited 2 months for my order just be cancelled... I wont be using Newchic again
Dear Kate S.,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. However, if it can not be back in stock in time, the order may be cancelled by the system automatically. Sorry for you but hope you kind understand.
Besides, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. You can get all the details here. (3. Refund--3.1 Refund Expected Time)
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
This review is regarding customer service only.
I ordered a dress from this company... it didn't arrive, so after several days I emailed the customer service email, to which I didn't receive a reply. Dreading the worst I then read reviews and thought I'd lost my money. Then I contacted them thro Facebook messenger and to my surprise got a response! I was informed that the dress was out of stock, I could either wait for new supplies or have a full refund. I opted for the latter and am now I receipt of a full refund 24hrs later... excellent! Thank you
I ordered a hoodie from newchic and expected it to take a while since I was shipping to the uk, turns out this company ships their products very fast (1 week only)
I had a few questions about the dispatch of the product etc. and emailed customer service, they were very helpful and responded quickly. Would definitely buy from here again.
Order ******* now over 3 weeks and still not delivered. Tracking number provided says "Item not found." Customer service website does not exist. There are so many BAD reviews, all complaining purchases were not delivered. NewChic is still advertising that my product is in stock and will ship in one day. LIERS!
Dear Charles K.,
Thanks for your order and we are sorry for the shipping.
Your order 52724097 was shipped by Air Parcel Register on 2018/8/16.
We have also informed you in details via your registered email address. Please kindly check your spam/email later.
Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
It may get order delayed, or the tracking information might be updated slowly, due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, to protect the customer privacy, please contact us and give us the order number. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I purchased boots which took a while to arrive. The service was outstanding, from promt response to full refund whether the package arrives or not!
The package arrived a few days after set date. The boots are amazing.
Thank you! This site is all about safe buy on the internet. Well done!
I wish I had checked these reviews before ordering. I ordered a pair of boots and only after my order did I realize that they were being shipped from China. The shipment took over two weeks. The boots are way too small - although they are the size that I ordered, the size is MUCH smaller than a standard US brand of the same size. I contacted "customer service" via chat. The service agent was not skilled in English - and kept answering in a repetitive and 'robotic' manner. I was not offered a refund (unless I ship them back to China and who knows when I would hear back from them) nor a replacement. All that was offered to me is 'points' in their system for re-ordering another product. I paid over $30. For the boots and the 'points' offered (not yet delivered to my account) are valued at $4.00. This is NOT a company that I would deal with again and I hope that my review can save someone else the time, trouble and money lost.
Dear janet,
Sorry for the trouble. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
About the sizes, we have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I have purchased several pair of shoes. All except one arrived in excellent condition. The shoes are of great quality. Size and color perfect. On the pair of shoes with the damage they are replacing them at no cost to me. I will let all my friends know about this site.
I have ordered a shoe. Unfortunately it took bit longer to get delivered due to lot of demand. The whole situation was handled extraordinarily by the support team (Chavy was awesome).
My shoe is on its way. Can't wait to try it. Regardless, I am convinced I will be newchic lifetime customer.
Newchic keep up the great work.
When my order finally arrived, none of them fit, the workmanship was awful, I am 71 and have bought many of these, different manufacturers, different prices and I have never seen such poor quality. How do I return them. It was $55.05 of my hard earned money that paid for this, please get in touch with me. *******@aol.com
Dear Nancy M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1. Product quality issues/ 3. Wrong item
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I had trouble with sizing, my items were way smaller than I thought they would be. But Tiny in customer service helped me with cancel of a order with Full refund in no time! Tiny was very responsive and very polite and friendly. Because of Tinys service I will definitely continue to use this company for other shopping!
They charged my paypal account on 1-7-19 and paypal does not have much information except for an email. I would like to know where my items are. I ordered a coat and some boots and have not rec'd either.
I will delete this company from coming into my emails. Not reliable.
Dear Guietta P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
In your case, we suggest you contact the customer service and tell us the PayPal invoice ID(8 digits) or the PayPal email address in the link below to protect the privacy. https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
So I paid to get my package in 10-15 days, nope, didn't happen. Do not pay for New Chic shipping, it's a rip off to get your money, if it wasn't I would be getting my package on time instead of nearly 30 days later.
Hi, Bruce P. We are sorry to hear that you are feeling ripped off but Newchic is a legitimate business and operate ethically with our customer's needs in mind.
Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation. Learn more at https://www.newchic.com/shipping-methods-hc160.html
And we would like to know more about it to provide support. We have sent you a private message here directly via sitejabber or kindly contact us at vipservice@newchic.com with your order number. Hope to hear from you soon!
Newchic Team
Ordered product as per their size chart, items recieved not even close to correct size, definitely not up to US sizes or European sizes, way too small. On a positive not the product did appear to be well made, just meant for children not adults. Contacted customer service they initially offered to refund 50% of the total cost, second time the offer went up to 70%!
Tip for consumers:
Don't buy from New Chic! Their sizing is way off. I ordered oversize just in case and even that didn't fit
Dear Walter,
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
The sizes of the shoes are smaller than ordinary. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, it tells you the size in inches.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered 2 pairs of cool lounge pants and they came in too small. After a back and forth, I was able to receive 2 new pairs in a size bigger. All this was thanks to Alis, who helped facilitate the return and make me happy. I will continue to shop at NewChic since I love their men's selection of casual, yet great looking pieces.
David
Dear David J.,
Thanks for your order and we are glad that your problem has been solved.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Enjoy shopping with Newchic next time and have a nice day. Thank you.
Best regards,
Newchic team
NewChic take weeks to send order. Quality was not good. They make returning very difficult and the customer pays shipping to China. Now they will not refund my order because I don't have the tracking number.
Dear Ann C.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. The photo or copy of your shipping receipt and returning shipment tracking number is for records to expedite process. In your case, please keep in touch with the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution based on the return and refund policy, where it is mentioned of the shipping fee for the return. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Jenette C. Hello, we are sorry for the trouble caused to you. Sometimes due to the large demand, the products in stock will soon be sold out. We will return the goods as soon as possible according to the situation. Hope to get your understanding. Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you do not receive the order within the time limit, you can contact us by email:vipservice@newchic.com we will reply as soon as possible to provide you with a satisfactory solution.