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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I ordered ice blue leggings in May. About 4 weeks later I received black. I contacted customer service was told to send photos of the black ones-- I did. I was told my order was shipped. It's been 7 weeks now and customer service is telling me to check my local post office but can't confirm if the ice blue ones were shipped, no tracking info and won't refund me.
The package arrived in a terrible state. The package was ripped and damaged, it almost looked beaten. Clearly not taken well care of during shipping/delivery. THANKFULLY, the item itself did not sustain damage
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Lin S.We are very sorry for the inconvenience caused to you.The package will go through strict packaging before dispatch. Due to violent transportation, the outer packaging of the package will be damaged. If you have any problems with the received product, please contact our customer service in time.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I ordered blue denim shoes and found when they arrived that their size 38 is a little large for my size 7 feet, after I left the review I received an immediate response from Carry. I do expect that when I'm waiting for a shipment from China that it will take at least a month to 6 weeks to arrive. I love the shoes and their quality and the fact that they responded to my review right away. I have dealt with them before and have always received my orders. I will not hesitate to order again.
Tip for consumers:
Just realize that unless you pay extra for shipping, goods from China don't come overnight, usually 4-8 weeks
The products are cute and affordable, they arrive safely and within the estimated time and are exactly as described in the promotional images! The staff are polite and helpful if you should have any questions about the product. I recommend it!
I was very upset when my newly ordered dermapen unit arrived with the actual dermapen unit missing. I had not dealt with NewChic before and gave them an unsatisfactory review on 7/12/17. Although I had my doubts about being able to get this resolved, I emailed NewChic with my complaint. The next day I received a response from Summer who is on the customer service team. She kept constant contact with me when I needed answers, usually responding to me the same day. After several emails between us, Summer had a new order shipped to me, along with tracking number and delivery date info. I was so pleased with her attentiveness and willingness to help me. I received my replacement order in perfect condition and the derma pen works great. Thank you to Summer for renewing my faith in NewChic!
I emailed customer service today regarding a derma pen stamp unit which I paid for upon placing my order. It arrived in 10-12 days. When I opened the parcel, the only items in the box were the plug to the unit and the additional needles... the main item. The actual derma pen unit, was missing from the indentation in the box where it was supposed to be placed... I mean how could anyone not see that the unit was not there before shipping. I am currently awaiting to hear back from them with a resolution to this problem.
This is a racket. The website says you can return within 30 days, but what they DON'T tell you is that you have to return your items, at your expense, TO CHINA! Let's see, how much will the original purchase cost now? They did everything to get me to exchange rather than return, but the items were so mis-sized that I couldn't possibly re-order. A small was oceans too big and the shoes had such a stench I couldn't stand being near them (they advised I put lemons in them for awhile!). I was given the option of exchanging (still would cost me as much as my order) or getting a half-the-amount refund. Of course, I had to take that as there was no choice. What a racket they have going. They are virtually not taking any returns and can get away with that by refunding SOMETHING. I told them I'd never order from them again. I wonder what my recourse is if I don't get refunded. Please be forewarned... even though the clothes are cute, it's NOT WORTH the aggravation.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Dorothy T., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered these shirts for summer; the first order was delivered in a month later and 2nd order never made it because they didn't have a stock available. The shirts are nice, good fabric, size pretty accurate, good Customer Service but don't count on them for summer as they will not be delivered on time unfortunately!
Dear customer,
Thank you for choosing Newchic! We are happy to hear about your pleasant experience. Have a good day~
I ordered my item way back March 20 now is May 8 and no item yet. Called them more than 3 times to follow up and agent said wait few more days. Today I asked for refund and they said wait till next week. Donw't take chances you will never get your item and money back.
Hi, Andrei B., we do get your disappointment. Usually the package will be delivered on time based on the shipping method from the shipping date, except some unexpected circumstances. The orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
If the order could not be delivered in time, please contact us by email to vipservice@newchic.com along with your order number.
I have placed three orders with Newchic. When I placed the order I was not aware that it would take 45 days or longer to receive the items. I checked the status of the orders using the tracking numbers and it remained in the shipped status for two weeks, never progressing. Then I was told when I inquired that I should receive them by May 10,2020. Well, I am still waiting. Newchic makes a bad name for online ordering. I advise before ordering online to get all the details by calling the company and getting their information and place your order with live personnel. This pandemic has created greed and bad online avenues of shopping.
Hi, Rebecca R., we're sorry to hear this. We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier.
If you have not received the parcel after estimated shipping time, please contact us by email to vipservice@newchic.com along with your order number.
I placed an order over 2 months ago. I contacted them the middle of June they stated what ordered was back ordered until June 29th. Still no product has shown up or a notification about the order but they took my money. I will never order from this site again.
Dear Robin,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
We kindly suggest that you can check your Newchic account, you can get the order details. If the status of your order is back order, you can choose to wait or get the refund. Also, you can get the refund on your Newchic account if you have placed the order.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Besides, when your order was shipped, you will receive an email from our system.
About the delivery time, it depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Weeks after ordering a JeepRich jacket, Newchic informed me it would be delayed by a month. Three months later and after the usable season, it arrived. I measured according to their directions, but it was at least 2 sizes too small. They said the return postage was my responsibility. Postage to China is the same price as the jacket, so I cut my losses and gave the jacket away. Bad service, Bad sizing. Stay Away!
Dear Cheryl B.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return & refund policy of Newchic. https://www.newchic.com/help_center/return-faq169.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Ordered some shoes, they were the wrong size. Emailed to see if I could exchange for a smaller size and received amazing customer service from Maney.
I was helped through the whole process and had email communication regularly until my new shoes arrived.
Found this process to be really easy with the assistance of Maney and it was great dealing with the same person from start to finish.
Thank you Maney, you were extremely helpful!
The Collection, the products, and the environment everything is awesome here. The quality of the products is awesome and the rates are not so expensive. NewChic for every day, work and play, and they actually fit my body type (curvy). Reasonably priced, too, with great sales. Staff is terrific - friendly, knowledgeable, helpful, and will go above and beyond to help you find what you are looking for in the size you need. Well managed store. I love shopping here!
Hi Allen H., we love to hear this and thanks for sharing. We'll be sure to share your feedback with our team. We can't wait to shop with you again soon!
My parcel went missing, but New Chick was very quick to send a new load wich I received after a few days, and I'm pleased with the quality of my items.
Every time I have contacted New Chick by mail they have been very quick to respond. So all in all I am a satisfied customer and would shop there again. Of course one has to be realistic about shipping time it will take a long time.
So at least others received a response from customer service. I have been waiting over a month and still no shoes and no response to my inquiries. 3 pair ordered a month ago all at the same time and nothing. This site is a scam. Please avoid!
Dear Justin,
Sorry to hear that you didn't receive the item.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Hope you can receive your order asap.
Best regards,
Newchic team.
Such a waste of time! I order a present for my brother in low. They except my order, they send me an email that I have to wait around 12 days for the things I order. Anyway, nothing arrive. I chat with someone over life chat, (probably by some kind of luck), anyway they text me that the things I order have been out of stock, so if I want I can wait in till Christmas. I did not agree are they mad.
Do not waste your time with this unreal web
Dear Jaques,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Dear Stanislava K.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I ordered four pairs of shoes, and received all four pairs. It took a while to receive them but they did arrive. The are comfortable and they all fit appropriately. They're not Italian leather but nice for what you pay. I like them enough to order additional shoes for my mom. Satisfied!
I did order 2 cover ups. I received them 2 months after I returned from my summer vacation. They were so tiny that I had to throw them away! The web claims that they are one size fits all. Maybe tiny tiny Chinese size! Customer service really sucks. They hardly understand English!
Dear Dior,
So sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I bought a very nice little bag, that I actually needed for a trip. According to the shipping chart it would have been there on time but I still don't have it. 7-20 days? Really? More like 7-you may never get it! It's been more than a month! Never buying there again!
Tip for consumers:
do not use it, it's all i'll say
Dear Suzie,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Or you can check your order status in the shipping advice we have sent you via your registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will check it for you.
Best regards,
Newchic team.
Waited patiently as they told me when I first inquired to why I did not have my order. Got PayPal involved and some how they showed proof of delivery, although I still don't have shipping method or supposed date of delivery. I paid and have no shoes.do not order from New chic
Dear Ann V.
Sorry for the delay. Would you please tell us your email address which you used for order? Or your product id? Or the consignee name? We will try our best to find out where your parcel is.
Hope to hear from you soon.
Best regards.
Newchic Team
I purchased a handbag for a Christmas gift and it arrived nicely packed, it is so beautiful and I know my sister in law is going to love it. I am looking forward to getting more stuff. Your shoe sizes could be a bit larger for the bigger foot as your shoes are gorgeous and of course size 6 or 7xl dresses for us voluptuous ladies would also be a boon for us. Wink wink. Overall love the site.
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
L did not receive my parcel order No. *******. And no one is helping me. L ordered it on the 1st of September and never got it. L phoned the post office and they said you had to get in contact with them. But no one from your company has done anything. And l have spoke with you many times about this and still nothing. L feel l should get a refund as l end up reordering it. L ordered 3 in different order No. *******. You don't even get back to people and let them know you shipped anything. Please get back to me about order ******* since l never got it. L should get a refund.
Dear customer,
We apologize for this inconvenience. We will forward it to our leaders and try to add more stocks in the future if possible.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
L really like your clothes. Only problem l have is it takes a long time to ship.
While NewChic doesn't actually deliver Items ordered, they do provide hours and hours of entertainment. You can search their website for insights on where your items might be, count business days from the time of your order, write there customer service department daily looking for insights on if NewChic actually has or has ever had the items ordered and finely write your credit card company to obtain an refund.
Dear Laura D.,
We are sorry for the inconvenience caused.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later. And if your order has been shipped, you will receive a shipping advice via your registered email address.
You can also log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method.
For further assistance, please feel free to contact us.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team.
I ordered 3 bras a size up from what I needed because the site said they ran small. The ended up still being to small. I contacted customer service they were pretty good to deal with and answered back everyday (because of the time difference it isn't instant & usually was the next day when I got a response). They tried to be helpful & were very polite. They helped me reorder based off my measurements. I just had to pay shipping and they had me keep the original items. The second set of replacement bras were to big. I was disappointed they had pointed me in an incorrect direction. They refunded me half the money of my order. Not exactly a win, I didn't get the items I ordered to fit, and I didn't get my money back but they were helpful and easy to work with. It could have been worse though at least I got some money back and I can donate the items to someone who can hopefully use them.
Have been buying for some time now great products good quality and price had an order in but out of stock was told immediately and offered replacement or refund immediately didn't have to chase them like many others excellent company to deal with very happy client
Cheers Anthony B
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Dear William ，
From your review, we don't know clearly whether you have received your order.
We usually check the item carefully before shipping the item out. If you have placed many orders and you receive the black one and the item you have received doesn't meet your order list, we need some pictures to show this proplem. Once we confirmed that we sent the wrong one to you, we will offer you a reasonable solution.
If you have placed many orders but only receive one, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Dear William ，
From your review, we don't know clearly whether you have received your order.
We usually check the item carefully before shipping the item out. If you have placed many orders and you receive the black one and the item you have received doesn't meet your order list, we need some pictures to show this proplem. Once we confirmed that we sent the wrong one to you, we will offer you a reasonable solution.
If you have placed many orders but only receive one, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.