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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I recently order 6 Pairs of shoes for a total of $214.04 / $28.00 shipping charge.
2 Weeks later I got a message from them informing that the items were out of stock.
They gave the option to cancel or wait. I cancelled my entire order and 6 days later I got a refund for only $164.00. When I contacted the company they said they were sending one a pair of shoes (obviously the one they had in stock and the one with the lowest price of all) with a shipping charge of 6 pairs. They just manage things at their convenience. For that kind of money I can buy a pair a shoes from a local store and not having to wait a whole month to get a $27.00 one. I am blocking their e-mails now.
I ordered a pair of summer shoes but the size was too big and i simply wrote and got a replacement pleasantly surprised with the ease of it all. I promptly ordered two more pairs from them thanks to the care and superb customer service. My compliments to the team and Ashley. Thank you
The bras I purchased are really nice quality and style, and the price can't be beat. The site recommends to order up one size, but even so, the first order came in still way too small. The customer service was very nice, tho, and sent the correct size right away. Check the size charts!
I ordered suede shoes. Very cheap and all the reviews on their site were that the shoes were great quality and fit.
I measured my foot before ordering to make sure they would fit.
They were sent. The suede looks and feels fake. The shoes are uncomfortable! They have cardboard in the toes!
The email fight that I had to go through for a partial refund was ridiculous.
Avoid at all cost.
Dear Cara ，
Many customers have placed the order on Newchic. And they received the items and love them as well.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you don't like the item, you can return the item, but you need to pay the shipping fee. If the item has any quality problem, you don't need to pay the shipping fee.
Best regards,
Newchic team.
I like NewChic clothes. But their customer service is awful. They take your money when they cannot fulfill the order - everything seems to be on 'back order' and then they eventually tell you they cannot fulfill the order. They have £54 of mine which they swear has been refunded, but it has not. I have given up the fight. It is a shame, because their clothes are cute.
Dear Christine H.,
Thanks for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. The expected refund time depends on your original payment method.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated. Thank you.
Best regards,
Newchic team
Order placed 12/6/20 for two items, a top and earrings. The top arrived on or about 1/5/21. I still do not have the earrings as of today 1/14/21.
I place a second order with NewChic on 12/12/20 for two tops. I paid $32.44 for expedited shipping because the items were Christmas gifts. The items finally arrived on 1/13/21 almost 3 weeks after Christmas. It is apparent that NewChic has shipping problems. My wife did not care for the the two tops so I am now in the process of trying to return them for a refund. Their refund process could take a lesson or two from Amazon.com. It is doubtful that I would order from them again.
My wife saw an internet add from NewChic and thought she might like a couple of their tops. She told me about it so I went ahead and ordered from them.
My wife told me what items she thought she might like so I ordered them for her as Christmas gifts.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear John N. We have contacted you via email and solved the problem. If you have any questions, please contact our customer service in time. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
3 pairs of boots ordered, and 2 that I was delighted with. The third pair I was not as pleased with, so would have sent back. However, I had not realised that they had to be sent to China, so after looking at the postage, I have decided not to return them. This, sadly puts me off ordering again, which is a shame, as I love the footwear.
Because they stocked socofy footwear
Love the bright colours & reasonable prices
Alot of the items on the site are really cheap which is great but do keep in mind they will get you for the shipping and i also recommend spending the extra I think it was $0.64 For tracking numbers but like I said you get what you pay for, I only ordered squishies... basically toys and out of the 3 I have received so far (still waiting for 2 more) only one was not what it was suppose to be, but I got in contact with them (linda) immediately and let them know that my item was not what it was they responded pretty fast and apologized and even gave me my money back on that item which was back in my account (paypal) within 24 hours and didn't ask me to return it. Definitely recommend this website but only if you have alot if patience waiting for your packages because they are coming from China.
I ordered shoes, storage bin made of cloth and a wall sticker. All of poor quality. However, I did order a pair of sandals that were actually very nice and comfortable. I probably won't order from this site again and caution anyone who does.
Dear Sharon,
There are so many items in our store.We believe you can find the style which suit you the most.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Shopping at Newchic is a value for the money you spent on clothing, bags and shoes with a weekly news on their innovative products. They got a very good service in shipping and overall logistics. I recommend Newchic for the latest fashion and more!
I bought the shoes for the second time now, this time the service was faster than the first time. I love to see NewChic's service getting better day by day. I would like to thank NewChic and request them to provide such services.
Thanks,
Nora Brittany
Hi, Nora B.
Thank you for your comment and we are glad to hear that you love the items. Welcome to Newchic again and have a nice day.
I ordered a product but unfortunately it got lost somewhere during shipping. I am pretty sure it happened due to some issue on the shipping vendor. I reached out to New chic team and absolutely no issues in getting the money back.
The refund policy is excellent and I got my money back in 2-3 days.
I ordered a cap 3 months ago and am still waiting for it. Everytime I call in I get the same agent, Sky, and she repeats the same thing over and over. I asked for a refund and was told that it would be done in 72 hours at the latest. It has been over a week now and I have not received credit back on my account.
"Keep the money if you need it that bad!" It was worth it to worn others. I would give a zero star but cannot do that unfortunately.
Dear Craig,
Sorry for the delay of the item. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you didn’t receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
Paypal: Within TWO-THREE business DAYS
Creditcard: Refund within one business day, but bank processing may take 7-14 natural days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
If you can't get the refund within the estimated time, please contact us, we will check it for you.
Best regards,
Newchic team.
Ordered the items I wanted. Paid for items, shipping and import fees. A week or so later receive an email saying 2 or the 3 items ordered were out of stock. All while still advertising in stock. Canceled items not available and received refund very quickly. No reduction of shipping or import taxes, so items became greatly overpriced. 2 months and still waiting for the one item they say was available. Will never order from them again. May not actually be a scam, but certainly feels like one.
Dear Richard S.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Usually the products you saw on the advertising are for sale currently. However, some products of the different attributes in our store are in great demand and cannot be dispatched immediately, marked "Expected dispatched: xx business days", not only on the product page after you choose the attributes before your order, but also in your account center after you placed the order.
If unfortunately the order can not be shipped on the expected dispatch date, you will be informed via the registered email address, where you can select your preferred option.
For more details or further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html Thank you.
Best regards,
Newchic team
I ordered 3 pairs of shoes, all a size bigger than we wear and they were still too small. It's been a nightmare to try and get them returned and a refund. You have to send pics and jump thru hoops and still pay to have them shipped back. Wish I had read the reviews before I ordered.
First of all, the sizes are all over the place. I ordered based on their size chart. The pants were so huge that they looked like clown pants, so I am stuck with five pairs of pants that I can't use. The shirts are narrow across the upper back so of course they're too tight. The bra looks like Madonna, so pointy in the front, that I can't wear it. The coat is cool but the hood looks 4x too big. Some items haven't even arrived. Out of 15 garments, only four fit. I can't send them back to China because it's not worth it. Customer service said that they'd send me ONE pair of pants in a smaller size, free, but I haven't received those either. I wish I had my money back. What a waste of money. I would have been better off ordering online from Macy's and having clothes that fit and have a decent quality than spending a small fortune on only four items that fit.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Diane R., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
New chic is a great place to shop online. I was satisfied with how prompt they were in their response to me when I ordered the wrong size. They were more than willing to accommodate me by exchanging out the merchandise.
I bought an item they claimed to be 'original' but it turned out to be a counterfeit Chinese product. When I tried to rate the item as '1 Star' on their website, I got a message that said the '1 star rating was too low and not allowed'. Garbage
Dear M D.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. All the items are originated from China.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
I am very satisfied with the purchase of shoes at Newchic. Only the clothes went a bit wrong because the sizes are incorrect. I am, however, aided by the excellent customer service and I will be more careful to choose the right size for a next order of clothes. The clothes are beautiful, well finished and fairly priced.
Enjoyed your excellent service from you guys on all I have so far ordered from you. Delivery of my order was precise & quick without any delay & my products in good condition. Thanks for the excellent service your prices are reasonably low & affordable. Keep the good work.
I ordered a bra on January 6,2018 and it finally arrived on February 13, so about 5 weeks longer than promised. I have to say the bra is well made though and a good price and very pretty. I wanted to test the site with a small order first
Dear Joanne.
Thanks for your order.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team
I ordered a shoe. After four weeks, It came from China. The picture of the shoe on the site looked three pieces sow together. Looking very much like leather but when it came it was one piece of plastic no leather. Very cheap looking. The company is very good at fooling the people. Make you think you are buying shoe
Dear Mac S.
Thanks for your order and we are sorry for the inconvenience.
For the materials, you can see it in the description of the product page.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer: https://www.newchic.com/Contact-Us-hc10.html
If on phone: https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
They charged my credit card although the item was out of stock and they did not know when it would be back in stock. I was given the choice to wait for as long as a month out, and offered a 25% discount in return. But no credit was forthcoming. When I complained, Newchic cancelled my entire order.
Dear Karin,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.
As it is out of stock but you are willing to wait, you need to select your preferred option by clicking on the button/link in the email you receive as soon as possible considering that this link will expire. Please be noted that the link on the email can be only opened via computer.
Otherwise, the order will be automatically canceled by our system if the order exceeded its estimated dispatch time and we will arrange you the refund.
Coupon will be automatically sent to your account when your order has shipped, if you choose to wait for the order.
We apologize for the inconvenience caused. If you have any other inquiries, please do not hesitate to contact us at any time. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
Very bad service. I ordered two shirts the 2nd of January, because I really liked the products. Not only did they not arrive, (its the 4th of February now) but they refuse to refund my money, always saying someone will contact me in 24-48 hours, which they never do. My order number
Is *******. I strongly recommend not to order from this site. I was very polite through the process, but the service they offer is just horrible.
Hi Abraham A., we're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. We will also conduct a review of the relevant staffs involved in this case and offer you the best solution accordingly. You can also contact us by sending E-mail to cservice@newchic.com, with typical response time 24 hours. Thanks!
I waited a long time for delivery and have only received part of it. I was advised of this before dispatch but it's 3 days since the first parcel came and I'm worried that it wont arrived. As it is I have missed the deadline for the post in time for Xmas - I had chosen them as presents.
I like the products
Unusual and very chic
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Bridgit G. We are sorry for the inconvenience caused to you and we have contacted you before, but have not received your reply.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
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Dear Rene T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
It may due to the split orders that one of your items has been shipped out. We are sorry for the inconvenience caused. Please kindly check if there are any sub-orders.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team