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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
The moccasin style shoes that I ordered are the most comfortable I have ever worn. Light and flexible they hug the foot like a glove. The only problem is with the size on certain styles, they are too long-46 rather than 44 for a size 12. Great price too.
Your website operates smoothly and intuitively making for a pleasant experience
I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!
Google searching safety shoes, & this site came up in the 1st search page
I needed safety shoes for work & NewChic had the best prices for what I needed!
I bought some curtain tie backs from this site and when they finally arrived I was very disappointed. They looked nothing like those on the ad and were very cheap and nasty. They will never be used. No point trying to send them back and get my money back as it will cost as much to send them back. I will not use this site again!
Dear Michele,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you don't like the item, you can return it, but you need to pay the shipping fee. You can find the details from return policy.
Also. If you find that the product you have received does not meet the pictures on the product page, please send some pictures to service@newchic.com to show the problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I have at last recieved my order after a very long wait. Although the coat is no good to me as it is tiny! I ordered a bigger size to be on the safe side but i cant even get both my arms in it! Its also come from china.do not order from this company
Dear lindsay c.
Deeply sorry for the size problem, here is our policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So please contact us directly: service@newchic.com We will answer you in 24 hours.
Best regards.
Newchic team
Given the price of the 2 pairs of leather shoes I ordered (14.95), I wasn't expecting much. I did order a size much larger than I usually wear, as was suggested. The shoes arrived yesterday after 3 weeks and I am pleasantly surprised. They are indeed real leather, have a nice thick sole, great color (hot pink) and fit perfectly. I will definitely order again.
My first order never arrived. I wrote to customer service many times and was told to be patient. After 9 weeks I was finally issued a refund. My second order was done with expedited shipping, for which I paid much more. The carrier returned my order to China. They never even attempted a delivery and never contacted me. This went on for 6 weeks before they finally agreed to issue a refund. They have the absolute worst customer service. I cannot speak to the quality of the merchandise since I have never actually received an order.
Dear Ben W.,
Thank you for placing your order on Newchic. We feel terribly sorry for all the inconvenience caused.
In some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. If you still have not received the order after the estimated delivery time (https://www.newchic.com/help_center select Shipping Methods), beginning from the shipping date, please contact your post office or you may contact us too at https://pwa.newchic.com/customer-service
You can also log in your account and check order Tracking. Thanks.
Best regards,
Newchic team
Today I finally received 2 pair of lovely boots, however 1 pair is too small. Called the number ( 10 digit USA number) and the customer support man said he was from newchic - not socofy and I needed to Google the socofy #. I did and it says newchic owns socofy co. Then he said I needed to contact my bank and he couldn't hold as he claimed to be in Hong Kong! Untrustworthy scoundrel! All I want to do is make an honest size exchange. Don't use this company.
Tip for consumers:
Customer care is very dishonest.
Products used:
Of 2pair of boots - one fits. Same sizes.
Hi, Nancy W., we're sorry to hear this. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Newchic has a brand page of the socofy items but there is the socofy official website on its own. Learn more at https://www.newchic.com/socofy-brand-298.html
If the product from Newchic does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
I was supremely stupid to give newchic my money. They never sent the n95 masks I ordered over a month ago, they gouged the hell out of me on price when masks were scarce and 30 days later, no masks. I should have known they were Chinese thieves but they hide this on their site. They should be banned from the USA. Liars and crooks.
Hi Michael K., we understand your concern about the delivery of your orders. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. If you have not received the parcel after estimated shipping time, please contact us by email to vipservice@newchic.com along with your order number.
I was initially excitement about a product I saw in an online ad, but the delivery time of 10-15 days was on the verge of arriving late for Christmas. I took the chance because the item was just perfect for a Christmas gift. Five days after I placed the order, they updated my delivery to 15-20 days. The item actually came in 26 days. I realized after I ordered that Newchic is out of Hong Kong, so possibly I should have expected this, but the company was negligent in relaying correct information. I should at least have been refunded my shipping cost, since the item came 11 days after their initial shipping estimate.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Kari H. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Ordered 2 pairs of shoes, one came in a 9 rather than a six, emailed back and they are replacing with correct size, Did gave to send some info and pictures back,, but that was much easier than returning the product. Very satisfied with customer service and shoes are very comport able.
The shirts I received at home are much larger than what their website describes... I tried to contact their Customer Service several times and no answer, so I cannot exchange the shirts for a smaller number... My advice, NEVER buy from NewChic, cause if u want to change anything, they will ghost you!
I just read a response to the review, " Customer service is a Joke." If you read the response from NewChic, you will notice that they give the same comment that several other reviewers have been given regarding the unbelievable nightmare concerning the return and refund of merchandise. They refer you to the policy stated on their website. I followed their policy, and they still have not responded to my request, and their is no phone number listed in order to follow-up. They blame the customer for their inept, and dishonest, business practices. I have learned my lesson the hard way. Do Not Waste Your Money. Order from a reputable company.
Dear Pamela.
Here is the return policy. We suggest that our customers should read it carefully before placing the order. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
Dear Pamela.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
I ordered an LED lit moon globe based on the picture shown on the right - it was the only picture shown for this item. What I received looked more like the picture on the left. If I had known that the product looked like that, I would not have ordered it.
Dear John,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I ordered some boots that arrived in Kentucky within a few days. They don't fit right and the smell so horrible that they aren't going into my closet! I contacted New Chic to return them and they want them shipped overseas! Don't trust this company... shop some place else!
Dear Kathie C.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the specific smell, it is normal that the new product has a specific smell because of the materials used and the long shipping time.
Here is some suggestion to the specific smell.
You can try to place them outside or under the sun for several days. You could otherwise place some lemon slices, a sachet, or some orange peels inside the product.
We have measured the items before selling them. About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
To protect the customer privacy, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, we suggest you contact the customer service and provide us with more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check it carefully and offer you a reasonable solution according to our return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I am always amazed at the NewChic Customer Service. I've purchased several items, and the price and items are always great. I was notified immediately that one order was out of stock and offered several options. Nicole Sun was incredibly helpful. Any employer would be fortunate to have Nicole. Thanks, NewChic...
I have had my NewChic loafers for several months. The fake leather and soles are quite thin, but they look great and I have received several nice comments about them. The delivery was prompt, the fit was fine and they are as comfy as house slippers.
Just ordered another style yesterday.
It's a shame that the dress i ordered took so long, as when it did arrive, i was very pleased with it, very good quality for the price, a little too big as i wasn't sure of the sizes, but it won't be a problem to take it in and i'll know next time. Very good customer care service, they sent me a tracking number, but it did take a month to get here, so you don't have to order anything in a hurry!
I have ordered several items from Newchic and have always been very satisfied My last order I received an incorrect size but Newchic took care of the issue for me. I would recommend Newchic to any one who is looking for a great look at a great price.
I ordered two pairs of shoes and when the package arrived, for some reason one pair of shoes only had one shoe in the package! I emailed customer service and Lynn contacted me immediately. Once we had sorted out what the problem was, a new pair of shoes was mailed to me - without question and without cost! I was very impressed with both the quality of the product and the service received. Outstanding work by Lynn!
I order a pair of shoes from them and got the wrong size. After contact them I was told and discouraged to send them back to China they blame it on my wrong foot measurement and I will have to pay to return it and it would be very expensive and bla... bla... etc. Don, t buy nothing from them you will be sorry. I got paypal to deal with them but no luck so far.
Dear joao,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
After 2 weeks my order was cancelled without my knowledge. I went back to the site to see where my items were and it showed cancelled. When i contacted them my refund would take 7 to 10 business days. I will never use this site again.
Dear Katie,
Sorry for the trouble. Your order was cancelled mainly because the item was out of stock. If the item can't restock in time, your order may cancel by system. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to the product page.
You definitely can get the refund if your order was cancelled. The refunded time depends on the payment methods. Paypal: 2-3 business days. Credit card: Refund within one business day, but bank processing may take 7-14 natural days to show in your account.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
I wrote a review earlier about not getting the colors I ordered and it taking a very long time to get them. Well I just realized after trying on a pair they are not waist-high like advertised butt bikini cut. I don't wear a bikini cut
Dear Antoinette,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Ordered knit hats from NewChic and when I received them, I was more than thrilled with my order. They were for a friend who recently had cancer and they worked out perfect for her. I would order again from this website, very happy with my experience.
I call them computer commercials, you know, the pop up advertising that appears on your computer screen when you're doing some work... well that's where I first the hats. I was in the market to purchase one or two for myself that didn't have any wool in it- wool itches, so I did as well as two for my mother. One of the hats I purchased is very colorful and I like it, but it doesn't really like my head. I'm going to figure out a way to make it work though- somehow. My mother likes hers.
I didn't really, it just was in the right place at the right time when I turned on my computer and so I clicked on it and I saw all these hats...
I like the style and colors; sadly only one of them fit the way I expected, the other one - with all the colors, I will have to work on before wearing it.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jeannie B., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Paid for expedited shipping and my order has yet to arrive 30 days later. Have contacted customer service and they do not provide any tracking information only state the order has shipped. Refuse to issue refund for expedited shipping charge. Not worth the hassle, shop elsewhere.
Hi ryan s., we do get your disappointment. Please log into your Newchic Account and see your real-time order status. And we would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Or contact us by email to vipservice@newchic.com.
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Dear customer,
Thanks so much for letting us know about your great experience. Enjoy shopping with Newchic again next time and have a nice day!