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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
I purchased a shoe that looked good in the pictures, and was described as leather, but when received it was some plastic rubbish. Returning it to China would cost a lot and based on previous reviews they wouldn't refund even after returning the item.
I have to throw it in the bin and consider it a lesson learned.
Will never buy from this place again. It is a fraud.
Order has being in transit for over a month and all the customer service agent could say was she would get back to me in 3 days and when i question this she said and I QUOTE "there are too many unpredictable factors in cross border transactions. I will never order another thing from there
Dear shelley.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I send my items ( 2 dresses back) on 12/12/18.
Send a company pictures of the tracking info.
Two months later still waiting for a refund. After reaching out to them regarding the refund, they answer is: dresses were delivered.
My money is lost for the dresses plus the coast of shipping.
STAY AWAY
Dear Aneta,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please read the return and refund policy below.
https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Best regards,
Newchic team
My gripe is trying to order shoes and my size is always sold out. Plenty of size 7 and 8. I wish you would keep all the sizes in stock. Hint. If you run out of a size that means you are selling a lot of them. Reorder and make yourself some money.
Dear earl h.,
Thanks for your advice.
There is very high demand of the same item and we are coordinating with the supplier. We will continue to adjust the procurement plan according to the order, and reduce the waiting time for customers as much as possible.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
I've ordered quite a few item from New Chic, and I love their clothing. Styles are interesting and unique, and the workmanship is very good. This company's customer service is excellent. They always respond to my inquiries promptly and personally. They keep me informed if there is a delay. They refund quickly if i choose not to wait for a backorder. I could not ask for more, and I would not hesitate to recommend buying from them.
I saw a pair of shoes I liked on Pinterest really cheap. I always check the reviews online to make sure the company is legit and free from negative reviews. Especially when things are so cheap (like this company) you want to make sure. Thanks to everyone for writing their reviews. It doesnt take a brain surgeon to not order and stay away from this company! Poor customer service, lost money, and bad review after bad review!
Dear Erin,
We are sorry for the inconvenience.
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team.
Stock need to updated every time, don't ask customer to wait until the new stock arrived. Especially after payment had made. Website not friendly, ask to wait and cant made complaint. FB page is the only faster way to complaint with action. Service from your team is good but after i had made few complaint. Please provided a complaint box at your website
good team work
First timer
Design look good
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
If possible I would give this site zero stars. I had already read bad reviews about the length of time it took from order date, to the time it took for the customer to receive the product. Being as their products are so cute, I thought I would give them a chance anyway. Wrong choice. I bought numerous items from NewChic. My problem is, I keep getting notifications the items I ordered are out of stock. As of this morning I'm up to either 3 or 4 items that are out of stock. I get e-mails daily. Why give an option to order the product, charge me, only to have to order out of stock? If it's out of stock, it shouldn't be on the website at all. Now I don't even know if I'll get anything I ordered. It's not looking good. I won't be shopping here again. Too bad. Their clothes are super cute.
Dear Stacy,
Sorry for the inconvenience caused.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
Hope you can receive your order asap.
Best regards,
Newchic team.
Rough fabrics and cheap dyes of the two products I ordered (my first order from them) were of the worst possible quality. In order to return them I would have to pay both my shipping cost TO CHINA! And any refund would be less their original shipping cost to me (unknown). And from their shipping statement it would seem that the actual cost of these items was extremely low, suggesting a typical Asian sweat shop (can't confirm this).
Tip for consumers:
Don't use it! There has to be better out there. Suggest not dealing with a company in China and one with a return policy consistent with 2018 marketing.
Dear Elizabeth C.,
Thanks for your order and we are sorry that you want to return the items.
All these product images were taken in kind and the quality of the item is good. For the material, you can see it in the description of the product page.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
(If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.)
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
I do acrylic nails, i ordered a huge kit a month ago! UPS says the tracking number is invalid and i havent heard the first word about my order! I recently recieve an email where they wanted me to do a survey! Of course i all but said it was horrible! Terrible customer service! NEVER ORDER FROM HERE! I have asked for a refund 4 times and havent gotten an email other than the "survey"! I want my damn money back!
Dear Amanda W.
You can check your order status on your Newchic account. If your order was shipped out, you can track your order. Sometimes, the tracking information can't update in time. Also. There are uncontrolled factors that may cause longer time to deliver.
If you have contacted us, we will check your order for you and offer you a reasonable solution.
Best regards,
Newchic team.
Why would my order arrive soaking wet inside the packing container? I ordered boots in Dec. And I knew it would take weeks to get it since they came from China but did not expect to get wet when I cut the package open. The boots were soaked clear through when I opened the package and took 24 hrs to dry.
Dear Debbie,
Sorry for the inconvenience.
If the item is wet when you received it, you should send us some pictures of the item, we will check it for you and then offer you a reasonable solution.
Besides we will pay more attention to this problem and pack the items well before shipping them out.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
I had a good experience buy a women clothing from NewChic. Even though it took almost one month to receive the product, the product was satisfying my expectations. When I sent emails to report the delay in delivery, NewChic team responded me and inform the tracking status. I experience a good service from these people.
After being subjected to relentless advertising every time I used the internet, I ordered some garments from New Chic. They looked really attractive in the ads, but the reality was a lot different! They are extremely poor qulaity fabric, a very bad fit and dreary colours. In addition, the company offers no easy way to return the garments or obtain a refund. They ask for proof of a complaint (photos!) and finally gave me an address to return the garments to -- in China -- and told me I would be responsible for paying for the postage. I consider this company chancers and advise others to beware of their attractive and beguiling adverts.
Tip for consumers:
The ads online are very attractive, but don't be seduced. The colours are not as good, and the fit is very poor. The parcel arrives with no paperwork giving advice on returns or refunds or even where the garments have come from. T
Products used:
None of the garments they sent was acceptable.
Hi, Sue A., we are sorry that the product is not within your expectation. There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing as well as the color/size disclaimer. And basically, you will be able to find a suitable size (based on your own measurement).
Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html For any further assistance, just contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
Garbage company. Never buy from! Shirts are never the right size! You can not get in touch with customer service. I manage to once and that required me to take a bunch of the photos of the shirt. I never heard back from the them. Finally just sent the shirts back and they never refunded them. Complete rip off.
Tip for consumers:
Just don't
Products used:
None.
I ordered a pair of womens shoes on March 21st. Have not received it yet. I checked the status of the order and it showed that it was delivered. Ive yet to see it. My tracking number does not tell me what carrier they used. Ive checked with neighbors to make sure they did not receive it.
Dear Glenda F.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status/shipping address in Newchic website: My Account -- View Orders--My Orders--Order Details/Order Tracking.
https://www.newchic.com/account/orderlist.html
If it shows the status " confirm delivery", please be noted that this status could only be confirmed by customers in their Newchic account.
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you could find the tracking number if you have chosen the shipping methods with the tracking number.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first.
If the address information is correct/complete, we suggest that you check your mailbox/ porch/ front door or ask your neighbors whether they have signed the parcel for you.
In case you have still not found your parcel yet after followed our suggestion above, we recommend that you contact your local post office for more details, and asked them for an official document written by your local post office proving that you have not received this parcel, by providing the name or tracking number.
After receiving this file, we will offer you other solutions to this problem. Hope your order arrives soon.
Any questions, please feel free to contact our customer service and give us the order number. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
At first really liked the clothes and prices as seen on line. After multiple attempts to order they were unable to process my order. And than the prices on the items were jacked up. Finally got ahold of a live person who was of no help. Got off the phone got back on line and the same items I had ordered were shown again at the sale price. What a scam! Glad my guardian angel was looking after me and this company did NOT process my order.
Hi, JoAnna K., we're sorry to hear this! Please note the price is subject to change because of time/promotion/currency. Sometimes, it may vary from areas. If you need help, please contact us with the details of the issue you're having by email to vipservice@newchic.com.
This company ships from China and appears to have no USA based distribution centers. This means long delays in receiving merchandise, especially with the current Covid import restrictions. The only tracking data you'll get from the company is the date it was shipped and that's about it. No updates provided. My order was shipped in two packages. I received the first package 2-1/2 months after placing my order. I'm still waiting for the second package and have no idea if and when it will arrive. The merchandise I have received is of pretty low quality. If you like poor service, substandard merchandise and are willing to wait forever to get your stuff, this is the company for you.
Hi Rod F., we're sorry to hear this. The orders always arrive in the given timeframe from the shipping date, based on your chose shipping method but in rare cases, it may get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier. Open this link and have a better understanding first of the shipping: https://www.newchic.com/shipping-methods-hc160.html We stand behind the quality of our products. We have sent you a private message here via the sitejabber and trying our best to help. Or contact us by email at vipservice@newchic.com with the order number for privacy protecting. Thanks.
Newchic is a Rip Off! Do not purchase anything from this dishonorable company! They took payment and NEVER delivered a simple order for N95 masks that would fit in a medium sized envelop in almost 3 months! At order they stated 2 weeks delivery. I demanded a refund 3 times and nothing but "the run-a-round" and no refund or product or even an offer to re-send or store credit, NOTHING! This I swear to be true! Calvin L.
Hi, Calvin L. Sorry to know about the unpleasant experience. On occasion we experience delays due to the logistics restriction and international transportation, we usually have a buffer period for orders that are taking longer than normal, and we find most packages arrive during this buffer period. We would like to request the logistics partner to investigate this issue.
We have sent you a private message here and trying our best to help. For protecting the privacy of the customer, you could also contact us by sending E-mail to cservice@newchic.com and usually we will reply within 24 hours.
Or drop us the order number on Messenger. Hope to hear from you soon.
Hello Calvin L. I am sorry for the inconvenience caused by uncontrollable factors such as customs, bad weather and so on. If you have any questions, please feel free to contact us by email: vipservice@newchic. Com
... you need to be aware that sizes are a little smaller than North American sizes. Otherwise the products are as described and shown, and delivery delays are reasonable considering the distance. I recommend!
Have shopped with Newchic 3 times now and had excellent service and top quality goods. My last order was incomplete and after contacting customer service I had immediate response and actions. Would highly recommend
I ordered a pair of sandals which looked really nice on the website. I received them within about 10 days, which was better than I had expected. I wore the sandals one time and absolutely hated them. Looks can be deceiving. The sandals were absolutely uncomfortable. Customer service contacted me a day or two after I wrote a review for the sandals and asked me what the problem was. After a couple of emails back and forth, they offered me a refund. I received the refund two days later. The sandals may not have been great, but the customer service definitely was!
What impressed me was the after sales service. Although, i was under the impression that this is a huge site and my email will be lost among others, i received an extraordinary personalized after sales service and i am very happy about it.
This company is based in China and like everything else that is manufactured there is garbage, the add is misleading because the product leaves a lot to be desired. Once you get the product you will be see what I am talking about
Tip for consumers:
Do not buy from this vendor at all
Products used:
None
Dear CRISTOBAL R.,
Thank you for your order on Newchic and we are sorry that the product is not within your expectation. Our goal is to hope that every customer can buy a satisfactory product. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem at https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. Customer Service response time: Within 24 hours. We will offer you a reasonable solution. Thanks.
Best regards,
Newchic team
Newchic is a good company and it's getting better and better. I have been following this company almost since the beginning and It just makes me happy seeing the evolution. Love everything they're great!
Gain trust and grow your business with customer reviews.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear George,
Thanks for your order and we are sorry for the inconvenience. You can see the material in the description of the product page.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
2. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.