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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
While it might be possible to get what you were expecting, it is highly unlikely. If you have any problems with your order, good luck with a return or refund. I agree with other reviews that any 5 star ratings are from Newchic. If you do make a return, shipping will be at your expense (to China) and possibly even include their original shipping fee. Everything looks nice in the advertising, but don't fall for it!
Tip for consumers:
Order from these guys at your own risk!
Fantastic customer service at NewChic... I was having problems with a coat I bought and thought I should send it back. I contacted Customer Services (who replied immediately) and were very sympathetic to my problem and tried to help any way they could. I said I would pay to return the item but rather than that NewChic contacted me with a complete refund. I have bought some fantastic shoes and belt from them previously and am very happy, people always comment on how classy they look. Shop here with confidence... unlike some of the other online rip-offs like Cocosa!
I've made several purchases from NewChic.com and been very pleased with everything until last week when the delivery of coats showed a much lower quality than I had grown to expect from NewChic. I emailed them my concern and very quickly received instruction from them on returning the goods. I followed the instructions which included sending a copy of the postage receipt to prove I had sent the parcel and without waiting to receive the parcel back, NewChic refunded me in full via Paypal. NewChic acted in good faith displaying great integrity. They are a company worth doing business with. Well done, NewChic
Placed my first order with this organization and all went well. The items I received were in good quality and reasonably priced. No complaints and delivery was decent considering these came from outside the US.
I placed an order on April 27,2020. It is still "in transit." I have no expectation that it will ever get to me. Pretty website but there is nothing behind it. When complaining to customer service or Live Chat, all they do is apologize. I paid for shipping. Where is the merchandize. Do not do business directly with China. Always go through an American retailer which you can contact if there are problems. I am shocked that there are actually a few positive reviews? Those positive reviews are probably prepared by New Chic employees or New Chic paid for the positive reviews. How can one review merchandize that has never arrived?!
Hi, rosa K., we're sorry to hear this. Sometimes some unexpected situations might happen, which may be reflected into the feedback from our customers. We have many customers who received the items and love them as well.
Please log into your Newchic Account and see your real-time order status. In some rare cases, the order as well as the tracking update by the shipping carrier may get delayed during the worldwide transit process.
Drop us the order number on Messenger if you need our assistance. Or contact us via email: vipservice@newchic.com We will do our best to help you.
I still have not received my order. It took a week to ship it and then 33 days is what they quote for getting it in hand. So if you are wanting this for a gift on a certain date, order it a couple months ahead of time. The customer service person, Alexandra, refused about 6 times to give me an expected delivery date. It gave me an uncomfortable feeling that they don't live up to their word.
Dear Leslie,
Sorry for the trouble. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. You can track your order if you choose the shipping methods with tracking number. We understand that all of customers want to receive their order asap. We hope so. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
Besides, many shipping methods are available. If you need to receive the item in shorter time, we suggest that you can choose Expedited Shipping or Priority Direct Mail as shipping methods.
Also, we will improve our customer service and offer the better service. Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Dear Leslie,
Sorry for the trouble. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. You can track your order if you choose the shipping methods with tracking number. We understand that all of customers want to receive their order asap. We hope so. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
Besides, many shipping methods are available. If you need to receive the item in shorter time, we suggest that you can choose Expedited Shipping or Priority Direct Mail as shipping methods.
Also, we will improve our customer service and offer the better service. Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered one hat which I was satisfied with, and then I ordered 3 more of different kind as presents for my family. These three were horrible, with threads hanging out on the inside. Returning them would cost about $20, which is slightly less than what I paid for them. Customer service did offer me 500 points which is about $5 as credit for future purchases, but why would I want to put myself through this experience again?
Dear Olga,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If the item you have received has any quality problem, we will give you the refund or resend the item to you. However, if the item is good and you want to return it, you need to pay the shipping fee. We always offer a solution according to the return policy.
If the item has any quality problem, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
Ordered some items that were comparably priced on other popular online websites and should have gone with them. The recent orders that I have placed for China made products have been very disappointing and this supplier is no different. Pay a little more and get quality service, return options and guaranteed products. This site does not offer anything about returns that is easy. The products were cheaply made and not what I wanted, but I did not return - due to the hassle! What I thought were true Mandala's are printed on a thin double knit that they probably use in Chinese brothels. Another lesson learned, sadly. :(
Dear Denise,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If you don't like the item, you can return the item.
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
While the items (once received late) were as expected and fit according to size chart (which can be confusing), it was hard to wrap a nonexistent gift to go under the Christmas tree.
The prices are good but when selecting shipping, be prepared to pay an additional 1/3 to 1/2 of the total in shipping. Still was willing to pay for unique items requested by our son for Christmas. The order was placed with 3 weeks before the holiday. The extra shipping was to receive the fastest delivery, within 9-15 days. This would still provide plenty of time for our deadline. Did not arrive until the week after Christmas.
If you are afforded the luxury to purchase items which may not get to you prior to the next clothing season, then by all means, I would recommend New Chic. If you are purchasing items for an event, vacation, or anything you need before 4-6 weeks time is up... keep scrolling.
The unique look to the clothes on the site.
My son wanted for Christmas.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Natalie B.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Purchased 3 pair of shoes. One sort of fits, two are too small. Return policy is shipping both ways to China. Ordered my regular size, their sizes were in a different format- they chose the sizes that supposedly correlate. Now am stuck paying shipping to and from China, which was a long wait- and almost equals the cost of the shoes. These will either be passed to a friend or Goodwill, still in their new packaging. Very disappointing.
Dear Richard,
Thanks for your order and we are sorry that the items you received don't fit.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
However, if the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I wish to comment on two purchases where the payment was accepted and then reimbursed because delivery could not be fulfilled for one reason or another.
This action frustrates my purchasing decisions, not knowing whether or not I will receive delivery after a time-consuming purchase.
Dear customer,
Thank you for choosing Newchic and for leaving us a good comment. We will continue to offer the best level of service to our customers.
Difficulty navigating the site. Made a couple of errors, especially when trying to pay. In the end both products I ordered arrived OK and on time for Xmas. Product was a little more 'flimsy' that what I imagined, but OK.
Didn't choose NewChic (see below) Btw. I have not stopped having my internet pages flooded by adverts for the same product, even after I had bought it. This, you could do something about...
Product (picture of cat on hoodie) looked exactly like ours. I knew it would please the receiver.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Being as everything id made in China these days the quality and fit is better here than most.
They are easier to deal with than others, if it didn't cost so much to return stuff it would be easier too.
Do not order from this company! I ordered shoes 20 days later, still not here. There's no phone number listed for the company. You have to contact them via email and they do not respond! They take your money right away, but buyer beware, you get nothing in return!
Dear Carla.
You have many ways to contact us. 1. live chat. 2. service@newchic.com or cservice@newchic.com. 3. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We usually reply to your email in 24 hours ( weekend: 48 hours). If you never receive our email, we suggest that you can check your junk mail. Maybe the email was there.
Besides, you will receive the item in 20 days unless you used Priority Direct Mail or Expedited Shipping as shipping methods. If you used Airmail and Register Airmail as shipping methods, please check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.
Hope you can receive your item asap.
Best regards,
Newchic team.
Bought two dresses and upon receipt could not understand the sizing. Apparently they have no idea of American sizes. Purchase price of about US$60 total seemed attractive but return rules made it impossible to reasonably return. Required postal return with tracking number - estimate of $52.00! Ended up giving the dresses to skinny teenager.
Dear Mark.
You can find all the details about the sizes of each item on every product page. We suggest that our customers can measure their own size and then read the size reference to choose the right size, not the usual size they buy.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
Customers can return the item if they don't like the item, but they need to pay the shipping fee. If the item has any quality problem, or we sent the wrong color, wrong size, wrong item, customers don't need to ship the item back, we will send the new one to customer.
If you want to return or exchange the item, please contact us via service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
New chic company is located overseas "CHINA" if you guys are thinking about getting anything from them you better think twice. The freight service is the worst experience for an online company. They ship over the national postal service all the way no matter where you are located you purchase is going to arrive at least 3 or 4 after your placed the order. They dont use a faster carrier like ups or FeDex, it means that probably you never received your order as you think or the package got lost in transit. Very bad experience
Dear Eduardo,
The estimated time for you to get your package is different though different shipping methods.
Total Delivery Time = Processing Time + Shipping Time. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html
1. Airmail/ Register airmail
2. Japan direct mail
3. Priority direct mail
4. EMS
5. Expedited shipping
6. Middle east direct mail
You can choose your preferred shipping method on the Order Information page during the checkout process.
You can track your order in different parts of our website according to its current status.
1. Processing: You can check its status in “My Orders” in your Newchic account.
2. Shipped: Once your order is shipped, and you will receive an email from us with the tracking code and where to track it (www.17track.net). You can also find the tracking details of your order in “My Orders”.
3. If your order does not contain the tracking number, you can purchase a “Tracking Number” from checkout page.
If you don’t receive the parcel within this period, please contact us.
Best regards,
Newchic team.
Bought a merchandise and payed air mail services with was supposed to be delivered in seven to 10 days. Its been over a months and nothing has arrived yet. Even the tracking services is not working properly. Send several email, and never got an answer. Live chat is never available. I'm felling hopeless.
Dear Vicente.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
If you choose Expedited Shipping as shipping methods. You can receive the item in 5-8 business days. If you choose Air Parcel Register as shipping methods. It usually takes 7-35 business days (weekends and holidays are not included) to be delivered（The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.）
You can check your order status on your Newchic account. Also, you can contact us by live chat or service@newchic.com. We will check it for you. Hope you can receive your order asap.
Best regards,
Newchic team.
Found a link on site jabber that did get me to customer service. That's the good news. They state that I am responsible for return shipping AND any customs charges that "may apply". The heck with that. Maybe we can make the money back using the tariffs soon to be implemented. Buy American!
Dear Ray J.,
Thank you for your feedback here. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
In your case, please keep in touch with the after-sale customer service and we will set your case on priority to the senior staffs. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
Saw these cute looking shoes on their website. Ordered them and they finally arrived today; 32 days later. Chinese writing on the front of the bag was the first tip off. The shoes were inside of two flimsy bags. No box, just a plastic bag. They were so misshapen from being folded over, neither of the two pairs fit. Looking for a way to return them but there is no documentation inside the bags nor can I seem to find a "contact us" on the website. Looks like we're just out $52. Buyer beware.
I made an order, the site indicated that items were available. I made payment and it's been over 2 months still no order confirmation. Every correspondence says items are coming, however still nothing.
Very poor customer service as it takes days for a response only to be fobbed off and told to wait.
Very nice bags - only not spacious enough for my needs (I carry lots when out & about). I had to return them unfortunately and they gave me a refund; Good communicators - good service; I'm ready to place my next order...
Would definitely recommend them. Thanks a lot again! :)
Merchandise was great, but one item was too big. New Chic help chat resolved my problem in no time! I highly recommend dealing with New Chic, they are fast and honest, this is why I have often purchased from them!
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Shipping Fee is quite expensive. There are also COD charges. So single item purchases is not advisable unless price meets free shipping limits. It was difficult to learn from other buyers feedback as majority are in foreign languages other than English. Overall, the products I purchased were good and in accordance to product descriptions. Sizing charts provided on the products was also accurate.
New Chic offers a wide range of items with unique designs
The products are unique and pretty
Sent in an initial order to make sure the sizing was right, it arrived within 5 days, shoes exactly the right size(I did take the time to measure my feet to be sure!) and as good as they looks. Excellent quality. Put in further order for two pairs of shoes, they took a little longer but arrived within a day of each other. Both as per description, beautiful! Would advise though, reading others comments, that you allow at least two weeks for delivery and be surprised if it's sooner.
I ordered 2 pair of shoes for an upcoming trip. When the
Order arrived, one pair happened to be 2 different sizes. I sent an email to customer service and they promptly replied. I have corresponded with them a few times and received a prompt response each time. The new shoes are now on their way.
My experience with this company has most definitely been positive.
This website sucks! I have ordered two items. They have told me that one of the items is out of stock; (which I said to myself, OK, despite the fact that it appeared to be available online) Order has been cancelled, refund on the way - I hope!
After 2 days I got another notification stating that: "Thank you very much for your custom with newchic.com. 1 items in your order are out of stock at the moment"
Seriously? Such a waste of time and such a disgrace, this is unbelievable!
I am not going to use this website again, never-ever! People, beware and stay away!
Dear M，
Sorry for the inconvenience caused.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first.And the system will cancel your order automatically when the actual arriving time is longer than the estimated time. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Buce,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution. If it is our reasons for the problem, we would arrange the refund or replacement.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
Therefore, in your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team