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NewChic has a rating of 3.1 stars from 4,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewChic most frequently mention customer service, good quality, and delivery time. NewChic ranks 1st among Department Store sites.
68,465 reviews
I have been doing shopping in NEWCHIC several times and always with great pleasure. Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English. Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected. I like this shop and recommend to friends. I've never been disappointed in shopping!
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
Delivery took about 6 weeks which I think is ok considering the shipping price. The photo background is, however, unusable due to the bad resolution and creases on the material, so it was a complete waste of money.
I order shoes for my mother for Christmas. I was unaware they would be shipped from China. It took from 11/29/15 to 1/4/16 to receive them. They were as represented and I had no problem with size or quality. I was not provided with a shipping number (but could pay for one if I wanted to) so I contacted the company. Carrie Li worked hard and kept me advised along the way. I was very disappointed in their Shipping Arrangements and time, but finally got my product after Christmas.
Dear Jody. Sorry to hear that your are disappointed in the Shipping Arrangements and time. For the delivery time, you can check here. http://www.newchic.com/shipping-methods-hc13.html. Sorry for the delay. Sometimes. The item may be slightly delayed because of customs clearance and the holidays. We will do better in the future.
Best regards,
Newchic team.
Incredibly inept / bordering on scam company
Ordered 14 items
2 months later received 5 items in 2 packages
This is after 12 messages to them berating thier service
All they state in thier messages is> "we are busy busy busy... sorry"
Then it took 20 more emails demanding a refund over a 14 day period before they refunded my money
Dear scott m.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Newchic is a reliable company.
You can log in your Newchic account and check if there are any split orders due to the high demand, as well as the real-time order status at https://www.newchic.com/account/orderlist.html. And you might find what marked like "Expected dispatched: xx business days" in your account center, as well as on the product page when you choose the attributes before your order. Further assistance, please keep in touch with us at https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you for drawing our attention to this case.
Best regards,
Newchic team
This company should be serious if they want to engage in the American market. I ordered some shoes, they were small sizes (good for little Chinese men) but not for an average American. If you wear size 9, order size 11 or 12. The shoes were so light that you can lift it up with one finger. The so called leather was fake. I am done with these Chinese basement products
Ordered 4 pairs shoes and paid with PayPal. After months received an email informing me they were unable to send my complete order. Did I want partial order? Never answered this email. One pair shoes arrived. No updates again months later. Guess I have to assume they have no intention of completing my order. As long as people keep sending them money, they'll keep their web site up and empty promises.
Dear Pam M.,
Thanks for your order and we are sorry for the inconvenience.
If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.
We have also informed you in details via your registered email address if your order was split, please kindly check your spam/email later.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in xx business days" or "Usually dispatched in xx business days" on the product page. You can find it between the title and the price when you choose the size and color.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
Don't order from these scammers, I ordered a pair of sandals and 2 tops on June 3rd, still nothing. The tracking has it stuck somewhere and they just keep saying, dont worry its coming, just track it, as you can see its in transit stuck there for a month. I always purchase with PayPal, they got me a full refund.
Hi, Andrea D., we're sorry to hear this. On occasion we experience delays due to the logistics restriction and international transportation, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We usually have a buffer period for orders during which we find most packages arrive. Learn more at https://www.newchic.com/shipping-methods-hc160.html For any further assistance, just chat with us at vipservice@newchic.com. Thanks so much!
The product was cheap and did not fit. The return policy is a rip off. Mailing it back to China cost more than the item itself. They know this and offer a 50% discount. My poor daughter spent her money on this and got a real hard lesson in quality.
Bad thinking.
Needed a phone case as a gift for her dad. Did not fit his phone, even though the description said it would.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear GotScrewed O. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Refunds and customer service are obviously not in their Customer Relations code of practice. Dresses did not arrive at all. They wanted me to say they had been received in order for me to obtain my refund - have no idea why. I shall not be dealing with this company again.
Dear Shirley,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Having had a size problem with an item I ordered, this was resolved very quickly by a very helpful lady called Nicole. E-mails were answered right away and she organised a refund without me having to send the item back to China at my own expense. Very good customer service.
I see a lot of negative reviews regarding arrival for purchased products. I hope that I have a better experience. I've notice that the reviews once you sign in with your Google account uses account user pics. Seems like a security risk. Probably will be first and last time ordering.
The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.
Lots of choice and low prices.
There is a lot of choice in my size, and beautiful too.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company claimed to have delivered my item on a Sunday but no one turned up at my door as I was home all day, also nothing was left with my neighbours!
I emailed 3 times asking who received/signed for the parcel but they never replied, they even disabled my login in details so I could not even check the details and the reviews I left there...
This company is a big time scam/fraud, stay the hell away from them!
Dear David D.,
Sorry for the trouble. We usually give you a reply in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
If the item was delivered but you haven't received the item, we recommend that you can contact the local post office. They will help you.
If there are any problems about order, please contact us via Live chat or service@newchic.com in time and will do the best to help you.
Best regards,
Newchic team.
I am revising my review of June 16. I had given NewChic a very negative review, saying that they were a scam and inept in customer service because I had never received my items even though my account had been charged. However, I was wrong. I received my shoes yesterday afternoon and they are very nice, very comfortable and they look exactly like what I had seen in the photograph. As it turns out the shipping is longer than typical because evidently this company does not have any distributors in the USA. This means that the items are shipped directly from China, which means that you must be willing to wait oftentimes two to three weeks for delivery. Their customer service needs a little work, but, overall, their products are good and they do deliver. Just setting the record straight. I was wrong. NewChic is a good company. Not a scam at all. :)
I have used NewChic quite a few times over the last months and always find them extremely helpful it things are not quite right. The packaging and post is as they state a few weeks but they generally keep you notified by tracking.
When I have had a faulty or other problem with an item they respond to my e-mails quickly and efficiently. I have had refunds without any quibble from them.
Will continue to use them as a very satisfied customer
I ordered size 12 pants and received XL. I figure XL could fit anyone from size 14-20. The crotch is 15 inches long and there's enough fabric to encase an elephant. Why list sizes if you have no intention of trying to fit them even remotely.
Hi Shona T., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
Why all the negative reviews? I have been waiting two months for item I ordered and keep getting new shipping deadlines. If I don't hear back today I will file a claim with PayPal.
You will get nothing for your money but excuses and lame responses!
Dear Katy,
Sorry for the delay of the item.
You can find your order details on your Newchic account. Also, you can track your order as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn't receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
We are trying to improve our shipping service as well and hope our customer can receive your order asap.
Best regards,
Newchic team.
Love their products they are inexpensive, yet well made, and fit to how they advertise. They answer customer service inquiries right away, and are very concerned that one is satisfied with the experience. A++ plus will definitely continue to buy from them.
I think the quality is very good! But, I notified them that they ran smaller then our normal size. They replaced both the bra and sent an extender for the other one, and another pair of camo shorts for my son. They were prompt and took care of it all, without me having to send back the other products at an additional shipping charge.
Thanks!
It was a pleasure to do business with this company. I had some issues with the tracking but customer service was very prompt in returning my emails within 24 hours. All issues worked out and my packages came within 2 1/2 weeks
Ordered boots. Description said they were leather clearly they are not. And they smell. Horrible people on the chat line. Want to return but shipping cost to China is outrageous and its not my fault they smell like paint. I thought this was a UK company. Please beware. Ive learned my lesson and will go on e every website I can find to earn others.
Dear AnnMarie,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. And it is normal that the item has a special smell due to the material which was used and to the long period of time it took for them to be delivered. You can place the shoes outside for a few days and the smell should go away very quickly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
If you notice that the material of the product you ordered is not consistent with the description on the product page, you can follow one of the procedures listed here below:
1. Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Please note:
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Lesson learned.
I order online very often and this is the worst experience I've ever had.
Half of the items I received looked nothing like the pictures, the material is not cotton like it says online but mostly polyester.
And the customer service is absolutely terrible. After several emails exchanged they still need more information and pictures of the items and would not provide me with a return form. Obviously if the exchange last long enough it'll be over the 14 days delay and I won't be able to return the parcel.
Dear Camille L.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. For the material, you can check it in the description of the product page. The photos of the product showing the problem is visible for us to identify the issue properly so that rectify this issue faster. In your case, please keep in touch with the after-sale customer service at https://www.newchic.com/Contact-Us-hc10.html Customer Service response time: Within 24 hours. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
These people are common criminals. They carefully hide information about returns & size accuracy. 2 pair of shoes are over an inch too large, & they will not do anything to rectify this situation. They will not answer the phone when I call & some email take 2-3 days to return email. Its like they want me to give up or run out of time.
Hi, Keisha W.The refund policy is stated on our website, or you can click this link to learn more: https://www.newchic.com/return-and-refund-hc162.html
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Thanks a lot!
Please contact us at the specified time, here is the available time: https://www.newchic.com/Contact-Us-hc10.html
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I ordered "suede" boots - I waited a few months, they eventually came and the smell of chemicals when I opened the plastic bag nearly knocked me out. Cheap and nasty material badly glued on to a plastic sole... awful! I threw them straight in the garbage!
Stay away from this rip off site!
Dear Marie P.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
We are focusing on providing high-quality items for you. For the material, you can check in the description on the product page. Sometimes, it is normal that the new product has a specific smell because of the materials used and the long shipping time. You can try to place them outside or under the sun for several days or place some lemon slices, a sachet, or some orange peels inside the product.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution. Thank you.
Best regards,
Newchic team
The New Chic representative I dealt w/ was kind, patient & understanding during my entire purchase... we were on a continuous emails trying to figure out how to resolve issues & the process went according & easily... I look forward to purchasing more clothes, & products from this company...
Sincerely, a happy customer
I recently purchased a pair of indoor/outdoor shoes after they advertised a "large price reduction." They claim they are normally around $70.00 and the price was reduced by 46% I ordered the shoes on November 21 and they arrived about two and a half weeks later, which isn't bad for shipment from Hong Kong - I didn't realize the company was Chinese until after I placed the order. The shoes are okay but they're no way worth even the $39.90 or whatever it was I paid for them. They are leather, but it's very thin, nothing close to what I expected. So, bear in mind when you order from them that what you get is not what you expect.
Dear Sam,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping.
You can see the material in the description of the product page.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Sarah,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page.
These product images were taken in kind. However, there may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.