I beg all people that come on this site to tell your family, friends, relatives, co workers or anyone that you care about to avoid dealing with this company. They dont deserve anybodys business! Take it from someone whos been had from dealing with this company. Also alert anyone on social media that you know. We as hard working Americans should not be subjected to criminals of this nature. Please take heed to what im saying and thank you for exposing these tyrants!
Cheap parts, everything comes well packaged. None of my purchases. (over $2000) of computer parts arrived DOA. Very high quality. Free Egg saver shipping took about 2 days which is amazing for free shipping. Very friendly customer service, just be respectful and return the favor.
Hi Scott,
Eggcellent! Thank you very much for sharing your experience on SiteJabber.
We want you to know that really appreciate your relationship with Newegg.
Happy Holidays!
Newegg Support
I purchased multiple orders bundled together from different merchants on the Newegg site.
In the purchasing process it listed 8 days as the expected shipping time for all three orders, however one merchant informed me that I may not receive the merchandise for 4 weeks. This was unacceptable because I wouldn't receive the items before my conference. I was able to cancel the order and receive and immediate refund.
The best way to judge a company is not when things go right but when things go wrong. They handled my complaint quickly and respectfully.
Hello Douglas, Wow! Thank you for the positive feedback. We love hearing from our amazing Newegg customers. If you ever need assistance, please email us at wecare@newegg.com. We are always happy to help.
Thank you,
Isaac [Newegg Support]
I recently bought some case fans from what turned out to be there market place. The fans needed splitter so I bought that. The splitter was for 4 fans which I need so I went back to order 2 more fans and it said out of stock. I called their customer service and they told me it was market place so they had no idea when they would be getting more. I tried to cancel the splitter and their website would not let me. So long story short Ive had 2 days of calls fighting to get restocking fees removed and trying to talk to a manager they keep making excuses. They apparently dont want my business. They still owe me for the fans which I have already sent back. I dont think I will buy anything from them again. If I have a problem I want solutions not excuses
Hi Gary,
Thank you for taking time to express your concern regarding your recent Marketplace order. I am terribly sorry to hear about the trouble you've had trying to resolve this matter, that is definitely not good! Please send me a private message with your order details and I would be happy to look into this matter further. Looking forward to hearing back!
Regards,
Liam [Newegg Support]
Its a good platform as for me. Everything found in one place, the prices can be sometime higher than those of the other stores but again - its all in one place. Be sure to use tracking of your parcels - those are easily lost, or thats me who is unlucky =/
I always come to newegg for anything computer or electronic related. They are fast, cheap, helpful, and their customer service is great. Most of the time I get free shipping as well. If you are looking for a good selection for a great price this is the site to use!
Louis, I decided to just throw another 1 star review up rather than message you so you could "look into" something that is already done. You've had 4 or 5 customer service reps reach out to me and nobody has yet to do a damn thing, because there is nothing to be done! Nobody would do a hod damn thing when it mattered and could've helped. But sure, you go ahead and "look into it". $#*!ing tard
Hello Aaron!
I would like to apologize for the experience you have encountered with us on this latest order. I know that we have been having some shipping delay and I will be more happy to look into this for you. Can you please send us a message with your order information and we will check it out for you.
Thank you,
Frank [Newegg Support]
I ordered a pair of headphones that were an older model but didn't realize it until I had already placed the order. Then I saw the 15% restocking fee and cringed. Luckily, if you don't open the merchandise and either contact them in the request RMA or chat with them online, they will authorize the RMA with a full refund. That is very reasonable and rightly so but some retailers are mean. Newegg isn't!
Yes, I still go to BestBuy just to see what the newest graphics card, etc. is that is available. I never buy it from them though!: P
I highly recommend Newegg for those hardware pieces for your next computer build or rig-updating. They have great customer service and return policies, which is critical for new builders and the like since sometimes the technology just doesnt sync together properly and you have to swap out parts.
GREAT prices, great products.
Absolutely horrendous return policy that you'll be very unlikely to be able to use in the unfortunate case of something being wrong, in addition in an email inquiry about returns they flat out lied about whether a product was still within the return period.
Hello Anders,
I’m truly sorry to hear that you had such a negative experience with our RMA policy and the information that was given to your over our service email. It certainly isn’t our intention and I can assure you we will do everything we can to correct this with the goal of making it right for you. If possible, please email us at wecare@newegg.com with your order details so we may better understand your situation. Thank you.
-Newegg Support
Overview
Newegg has a rating of 1.8 stars from 846 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Newegg most frequently mention customer service, credit card and next day. Newegg ranks 185th among Computer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rodney,
We're terribly sorry to hear about this situation.
We'd like to further look into this for you, so please feel free to email us at wecare@newegg.com with your order details.
Thank you,
Julia - Newegg Support