Newegg

I've never been treated so badly. Tries to make an order 8 times. They froze my account. Told me to call the bank, cause that was issue. And it wasn't. They had some kind of lame reason for making me reorder 8 times and still now I've got to reorder. But still they have no access to the reason? Idk they hung up on me. And told me they had an issue but not what. Wth? Totally rude to me. I would spend your money on them.

After making a purchase a redirect page ups up soliciting credit card information and SSN. Hackers use redirected pages to attain information from unsuspecting internet users. It was reported FBI internet crimes division. After reporting and a 40 min wait for online chat with Newegg Security I was informed it was a procedure they use and that customer service (Not security which is what I selected) couldn't do anything about it. This is a dangerous internet protocol which could open you (the customer) up to identity theft.

I've spent over $10,000 in the last year alone at Newegg. They've messed up numerous orders, and the customer has to jump through more hoops than a circus act to get anything. I cancelled an order and THREE WEEKS LATER they shipped it and charged me. I returned the UNOPENED package and they said it wasn't theirs... with the Newegg packaging and name all over. After 12+ hours (yep, that's right) of trying to deal with "managers," I finally disputed it with my card company as I had no other choice. My Newegg account was instantly suspended. What a crappy company with crappy morals and zero accountability. Shop anywhere else.

My husband purchased a new cpu and motherboard, among other items. Basically a new build. Only to be sent a dead motherboard or cpu. The tech company that helped us (at a computer tech)suggest we send both back and get get ones. So on their advice, that's what he did. Newegg received the broken parts and said to us. We will refund your money and you can purchase again. That they couldn't just trade for other parts ( apparently they they dont have them, thats bs based on what they said next). However, hubby got black Friday deals and they were not will to honor the price. Told him to buy them at the current price and we are just out of luck. It was a $400 difference. After more investigation and shopping around, there are more and more of these same stories.

All I'm saying is buyer beware. Shop local and you will find a better deal and more support. Newegg is Canadian and if you shop at a Canadian store, they have to at least price match of not beat it.

Do NOT shop at Newegg, not worth it.

I ordered a computer from here a week ago, and the e-mail they sent, said I would receive it in 3-days, two-day later, I received another e-mail stating, they needed address verification, I called them and verified my address, they told me, it would be shipped out in the morning. Two days went by again, and I called them, this time they told me, it was in the warehouse being prepared to ship, The next day, I got a message stating, there was a delay with the carrier. I don't believe they have the computer I ordered, and they're probably hoping I will cancel the order! This is the last time I will ever order anything from newegg, I highly recommend everyone, does the same!

We ordered Brother laser toner 4 pack cartridges with a cost of close to $300. Didn't realize the purchase was directed to a third party until i went back to look at the sales receipt because the printer ink (fine powder) leaked all over my black printer drum. After spending hours trying to clean the fuser and searching for how to fix via Brother website, I saw warnings about Ink leakage and non-authentic toner cartridges. Brother directs you to look for a hologram on the box to prove authenticity. No hologram. Email to New Egg resulted in their stating that Brother would not refund. No kidding, since Brother was NOT the 3rd party seller. No resolution and now I am not only out the $300, but also need to replace the printer drum AND still order toner replacement. New Egg is awful, does not stand behind 3rd party sellers, does not try to resolve and does NOT care about loyal customers. AVOID at all costs!

Back in the beginning of April 2015 I got an email from Newegg.com with special deals going on and I decided to order my wife a Apple I-Phone 5. I paid for the phone via debit card and waited about two weeks for a box from them to come. I ended up only getting a manual and phone charger in the box! I right away called Newegg.com and talked to customer service, The person i spoke to stated that he would call shipping and have this investigated and he filled out a file stating that i only got the charger and manual he stated it would take about a week then he would get back to me? Never got a phone call back and never received the I-phone. Place is a ripoff!

This has to be by far the BEST place to get electonics. If you ever have a problem or get the wrong item it is so easy to returen it and get the correct item. I wish some of their descriptions on some items were actually filled out so you knew what you were getting.

Other than that... it's an awesome site!

I purchased a refurbished PC and an extended warranty. The PC never worked. I returned it 3 times for repairs and they never repaired it and they sent it back without even touching it. They didn't even send a note explaining why. When I asked for a refund and credit to purchase a new computer, they said I wasn't eligible for a refund, even though the computer spent 6 months going back and forth from my house to their repair center. The warranty doesn't include information on how to return it - it has to be "approved" by them. I am now applying for a refund through my credit card company. Newegg repeatedly told me that they would review and repair the computer, but nothing ever happened. Save your time and money, and don't bother buying from them!

Horrible, Horrible, Horrible... I have been trying to get a refund for a returned item of $206 for over a month. You have to wait up to an hour on hold every time you call to speak to someone who will ask you the same stupid questions of which you have answered 10 times already. I spoke to a manager name Carla who assured me she was going to take care of the problem and send me her direct contact information. Nether one happened. The fact is that the should take down the sign that says Newegg and put one up that says Ringling Brothers because what they are running is a circus.

I ordered several video games during a $12 off preorder video games sale. One of the games was not yet released so it was to be shipped on or after the ship date. Well when the game was released Newegg claimed to not be able to get any stock of the game and simply cancelled my order without any notification. The very next day the game was in stock so I called customer service to ask that my order be shipped. I was told that my order had been cancelled so if I still wanted the game I would have to reorder it and would not receive the $12 preorder discount. This doesn't seem like very good customer service to me. I never asked that my preorder be cancelled and then they tell me to reorder at full price. What a joke. I still give them 3 stars though because this is the only time I have ever had an issue with them, after many purchases over the years.