NeweggReviews 925

If you live in USA, that's fine but they don't give a thing to people outside their country AKA, yellow people like me. They're most racist seller in this whole world.

This company will be a continued source of my shopping needs. They are always willing to help out with your order and questions. Just recently something had gone wrong with my order. All I needed to do was call them and, without hesitation, they fixed the issue perfectly. Great customer service and great deals too!

Bought a new Galaxy s7 Edge from NewEgg for over $600. After 6 months, it died. I called Samsung Tech, they told me to call NewEgg since it's an International version. It refused to power on. I called NewEgg, they said since I do not have the original case that came with the phone, I am out of luck and there is nothing they can do. I told them I have a sale order# and customer receipt from New Egg, still they insisted that there is nothing they can do without the original phone case. Who in this day and age keeps their phone case after they open it? It's absurd and ridiculous. In the past, I have spent over thousands of dollars on this website. I do not recommend buying anything from this website with their policy you buy it you own it, no return policy.

The worse eComerce Customer Support Experience EVER!

You have been warned!

Get a new customer service team. They are awful and rude. Marie is the worst and gives you attitude when you are simply trying to resolve your issue. Since this company has been bought out, the services have gone completely downhill. Customer service treats you like garbage and then when you call them out on it, you get a measly 20 bucks as if that's the magic wand to fix the problem. Thinking that you can provide dog crap tier customer service and then buy back the customer is silly and would not be necessary if your team treated people like human beings. I have unsubscribed from all promotions and will not be a return customer. The only reason I will return to newegg is to further tarnish neweggs image for their laughable attempt at getting return business. Amazon happily took my money and will be getting me what newegg couldn't on time. Been a customer with newegg since 2012 (sadly) and have literally watched as my used to be favorite retailer dropped like a pooh in a toilet. I will do everything I can to make sure people know not to shop newegg anymore.

After many years of me trusting them solidly, it is clear they are coming under new management. It appears their policy, to save money of course, is to simply resell returned/defective products (as openbox) to have customers review, diagnose and determine whether it works. I have now received power supplies without 110v pins, RAM with damaged connectors, and motherboards that don't LED ON for self diagnostics (cause: fried capacitors). Purchase the tools to better diagnose these events in the future, and suddenly it ships from China taking 7 weeks to arrive to deal with problems that are immediate, and their fault.

I just made 2 more purchases with them to customize and repair some PCs, which I usually provide the receipt to customers so they can see the costs and labor. Newegg placed a discount from the first purchase, on the second receipt, making it look like the parts cost $30 less than what I paid for. That was very weird! Charges/refunds coming off from one order, and showing up on another!

Then they sent me the tracking number for these orders, and they were tracking from -other people's shipments-, -last month-. I now have no tracking, and less valid receipts for my business and customers to work with. I now have to come up with excuses for Newegg. And do they expect me to fabricate these receipts an tracking and function fraudulently to maintain proper paperwork appearances?

I ordered something on Newegg and they wrote saying they needed verification of info. I called and gave it to them, but they still didn't manage to verify the info with my credit card company, so they simply cancelled the order and never told me, not only that they blocked the account. When I realized my order was not delivered I called to find out why--the same problem--no verification. I personally connected them to my credit card company and they still couldn't manage the verification, simply, of my address and phone number. I have outstanding credit and have never had such a problem in my life. I stayed on the phone with them for quite some time, finally gave up, and ordered the item from Amazon, which I should have done in the first place.