NeweggReviews 925

I have bought many things from Newegg in the past. Have built all my home computers using their products. The system I built this time included a Crossfire twin video card system. After I was up and running I found out the Crossfire was not working. I contacted both the motherboard and video card manufacturers. After almost a week they pretty much pointed the blame at each other and was told get more of the product. Since the motherboard was working awesome I decided I was going to return the video cards and get a single better card. After setting up the RMA I talked to customer service since I had selected defective as the RMA instead of Unhappy. They assured me they would get the description changed. I was informed there would be a 15% restocking fee which I understood and accepted. After sending both cards back - almost 4-5 days later I had to get back on to support and ask them what was taking so long. The person assured me they would request a expedited return request. Today got an email that the first RMA was not defective and they were shipping it back to me. Once again got in touch with support who thankfully was able to get it changed.

I think this might be the last time I order from Newegg. For an RMA - it takes anywhere from 2-5 days to process your RMA once they receive it. Then an additional 5-7 days to get an actual refund. If there is any complications (like mine) it may take another week to see your refund. Still have not seen anything yet as I write this. Of the few things I have returned through Amazon they issued a refund within the week. Perhaps this is normal for big electronics retailers? I ended up buying my video card from Amazon using Prime. System is running perfectly.

I understand there are those out there trying to pull fast ones over on Newegg. I have been a long time customer and this is the first time I felt negative about the experience.

So I purchased a refurbished Raspberry Pi on eBay from NewEgg, comes in defective, nothing coming out of the HDMI Cable. Return the thing but no refund. I contacted the company weeks later not seeing the refund in my account, they claimed I had filed a chargeback with my credit card company, which is ridiculous since I had paid with paypal. Anyhow spent hours emailing back and fourth, I had to file a claim with Paypal to get my money back which I did but just a whole lot of trouble! They are either just very bad on admin issues or ill intentioned, in either case I would just shop elsewhere. Go see the feedbacks on ebay from peoples, they are just horrible

SIMPLY PUT... do NOT purchase ANYTHING from New-BAD-egg! TERRIBLE MERCHANT!
(I am sure there is a limit on the number of characters I can type here, so I will leave it at that.)

This has to be by far the BEST place to get electonics. If you ever have a problem or get the wrong item it is so easy to returen it and get the correct item. I wish some of their descriptions on some items were actually filled out so you knew what you were getting.

Other than that... it's an awesome site!

I ordered about $2500 worth of computer parts to build my own computer. After a lot of troubleshooting, I figured out that the problem was my motherboard, which was about $200, when I tried get a replacement, they said that I "can not return this order." This made me pretty upset, so I tried to write a review as a cautionary tale to anyone else trying to buy that motherboard, but because I wrote that I had a negative experience with Newegg, they wouldn't upload the product review. I eventually wrote down a watered down version of my review, but it hardly what it should have been.
All in all, a computer parts vendor that won't replace faulty product isn't worth using, I will never use them again.

I ordered 12 drives from to all known Newegg.com once, few days later 10 more, and one more time of 5-6 of them. My first order came in with only 4 items in it. When right away contacted Newegg (right away=upon delivery), they claimed that there are more boxes on the way...
Week goes by since this first box, nothing, another week comes to an end, ANOTHER box finally, but the box what was supposed to be another 13 SSD drives (orders were rather expensive).

But the order is still missing a lot of items. So is another order and so is another; I once again call Newegg, tell them the story; a supervisor of a sort comes on the phone and tells me, to go to my local UPS store, and pack all in one box (no RMA numbers issued!) and ship it with UPS.
Now, I have Newegg on my $#*! trying to collect for all of those items (money for them) which NEVER came to me in the first place. Newegg Preferred Account is trying to collect. NEWEGG.COM is not loyal company at all. People do not shop there. If you know somebody who does, tell them not too! This is a very cruel store! Bunch of Rip Offs! SCAM ARTISTS!

DO NOT SHOP THERE