Newegg

Bought a Cybertron gaming PC, wrong gpu was sent, asked for replacement. Now they refunded the account and Cybertron won't honor the price.

I placed an order with Newegg on 3/3, and noticed that Newegg hadn't even shipped it by 3/7 - so I contacted Newegg customer service to check on the status, as I really needed this part ASAP.

I used the Newegg customer service chat option, and was put in touch with somebody named "Iverson" after a short wait. Iverson assured me that my item would ship soon, and that I would definitely have it before 3/13. That is still a very long time to wait compared to Amazon, but I didn't cancel the order because as long as I had the item by 3/15 I'd be ok.

I checked the shipping status this morning, and Fedex indicates that my item will arrive on 3/19. That is nearly ONE FULL WEEK after Newegg's customer service rep promised that I'd have the item by, and is well past the date that I actually need the item by.

The Newegg CSR simply lied to me to prevent me canceling the order! I'll never deal with a company this dishonest again - the same item was a few dollars more on Amazon, and Amazon consistently gets items to me within 48 hours and has excellent customer service whenever I need it.

I have ordered several products from Newegg.com
But, some people don't realize that shipping does depend on location of the nearest shipping center. Or the fact that Newegg is centralized on computer parts and other electronic equipment.
But, from my experience, processing can take anywhere from 12 seconds to a full day (Only when it was shipping from Asia). The shipping (Since I live not much more than 4-5 hours away from California's city of industry) only takes about 1-3 days on the free shipping (not including weekends).
And a few times I ordered some rather expensive equipment and received it overnight with the free 5-7 day shipping options, they tend to use a shipping method called "OnTrac" and I must admit it is amazing, they package the goods VERY carefully and always have it delivered on time. I have never once received a package late, in fact I have only received the packages earlier than was advertised.
I will be using Newegg for any future electronic components. Hell I even managed to convince my school to use Newegg as our new default buying center for electronics (and I got them to switch to Windows Surface Pro 2 tablets instead of iPad's :) ).
Newegg I only had to RMA with once, And it was quick and easy to send back, they shipped me a pre-paid return stamp, and walked me through the whole process and gave my email updates from my returned 400$ motherboard. The best customer support I have ever had.
The value can only be matched by Amazon in VERY FEW areas, Newegg has the ball in every field except for a few select appliances and sound systems.
If anyone has a bad review, I think it is because they didn't order an electronic device. After all, do you go to a breakfast restaurant to buy steak?

I needed a suitcase, quickly. They had one I liked (I thought) at a great price so I ordered it. Having been a long time Amazon customer I guess my expectations for delivery and customer service have been spoiled, but when I paid $20 extra for 2 day delivery, I thought that meant I would be receiving the suitcase 2 days from when I ordered it. Three at the most.
A couple of hours after ordering I received an email telling me that my order would begin to be processed in 2-3 days and then the 2 day delivery would start after that.? $20 extra for a 5 day turn around.?
I immediately cancelled the order. That was a joke in itself because everything I do, I do on my phone. Trying to maneuver their site with a phone is beyond frustration. I finally called them and like the other people have stated, I was on hold for ever. They finally called me back. I told them what I needed and they said sorry it's too late, they can't stop the process. Now understand this is less than 6 hrs. After placing my order. At that point, my payment was still in pending status. It stayed that way for another 2 days. They shipped that damn suitcase out and I followed all the correct procedures to return it. The order was placed at 5:30pm Sunday, shipped on tuesday, received on thursday, returned on Friday at 5:30 pm. I forgot to mention that someone email me saying the had placed UPS return labels in the USPS so I could return their product. I had to go a little crazy on that too and tell them they could email them to me and I would print it out!
I don't want to write out the blow by blow of all its taken to get to this point, but I still haven't gotten my money back.
I have written them at least 16 emails. I started off nice and polite but I don't bother with manners any more because it doesn't seem to make a difference. And phone calls a a complete waste of time.
I received 2 more emails today telling me the refund will take 3-5 working days. I can only assume they hold on to people's money and use it to invest in some way that generates them money.
I will never ever, ever, ever order from them again. I highly suggest you don't either. Oh, and that suitcase, didn't look a thing like the picture. BUYER BEWARE!

DO NOT BUY NEWEGG GIFT CARDS!

I purchased online gift card from New Egg on 11/6/2009; the recipient never received email from NewEgg containing gift card.

I contacted NewEgg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.

On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.

I called again on 12/3/2009, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19.

My bank has no record of the refund, and NewEgg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information.

I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that NewEgg refunded the money. I have filed a dispute with Bank of America and the Better Business Bureau about this matter, as attempts to work with NewEgg to resolve the matter have been completely futile.

I have been a loyal NewEgg customer for years, but I will never purchase from them again after this ordeal.

Difficult to reach customer service and not easy to return. Tried for a while to get through, leave a number and they don't call back.

I will NEVER use this company again. And i will tell anyone who will listen not to use them either. Awful customer service.