Newegg

They are scammers! Big one! They don't refund you if the computer is broke, event if they send it to you like that!

Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.)))))

Excellent selection and prices. I have always had a good experience with newegg.com from customer service to returns

I love the huge selection of electronics that this website has.

Their support team is very helpful.

I've ordered various things from them, never had any problems. Last order was for some RAM. They deliver quite fast. Prices are reasonable also.

Ordered 2 sets of face mask during pandemic for work. I ONLY chose to order from NewEgg because per their website I could receive shipment by 4/24 (3-5 days) and 4/28 (5-7 days). I paid extra for 3-5 day delivery and 5-7 day delivery -Now 4/27 and these items still have not shipped. Their excuse for BOTH orders arriving late was that there was a pandemic and this delayed the shipping. THERE WAS A PANDEMIC WHEN I ORDERED THE ITEMS. All of the other more trusting websites did not mislead - they ALL said 2-4 weeks for shipping. New Egg lied to get my business and it worked! When I did a live chat with customer service she kept telling me that they did not receive orders until 1 week after I placed the order so the 3-5 days did not start until then... I order 4/19 for 3-5 days they did not ship until 4/27 there for they have until May1- 5 to get shipment (3-5 day delivery one) and May 5-7 (5-7 day) to me. When i asked when i could expect to receive it she said she did not Know there were delays due to virus! Scammmmmmers! They have even sent me at least emails everyday saying order received and ETA of 4/23 and 4/28 and NOW they are making excuses that they did not ACTUALLY receive the order? My first email was received on April 20th. My credit card was charged on April 21st! But they are now claiming they did not receive the order until 4/27? Lies. I cannot trust this company and will not order from them again. This will cost me alot more than the items - i will lose work over this. Being dishonest does not go far with me.

My family is in the process of getting new computers for everyone. We ordered mine first. $1416. 00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416. 00 was in pending. Come Monday at 2 pm in the afternoon I receive an email stating a verification issue caused by my bank canceled the order. I found that very odd so I called my bank. They checked everything including the fraud department. They could see Newegg with a charge for 1416. 00 and everything was fine. I called newegg which it stated I would be in line for over an hour and provide phone number to get a call back. 2 hours later they called and asked what was wrong. I explained I got a cancellation. They first claimed I incorrectly typed my mailing and billing address. I was logged into my newegg account looking right at them listed correctly, then I checked confirmation email... yep all correct there. Then she states she will escalate it and I should have an answer on why it was canceled in 2 to 3 days. I said "So you took an order, confirmed it, took money out of an account and I need to wait 3 days while you hold my 1406. 00?" She stated yep that's how it works. I told her bull$#*! put her boss on the phone. The supervisor Angelina again first blamed me for addresses, corrected her, then talked verification. I asked to talk to that department so I could get a reason for their screwup. She responded " They don't talk to people, that's what I get paid for" I explained that's nice now release the hold on my money to go back in the bank. First tried to talk down about how I don't understand banking, (I am an area manager in retail) when I explained I do she finally decided to give me the numbers the bank needed to expedite clearing the charges and getting money back into my account which was done 10 minutes after I hung up the phone. Then I get an email 20 minutes later saying the verification issue was resolved and I could go online and place my order again. Um no I think one time experiencing how you treat customers is good enough for me.

DON'T MAKE THE MISTAKE I MADE. DO NOT RISK YOUR MONEY ORDERING FROM NEWEGG. Just pay extra and order from Amazon or something. I ordered a AMD Ryzen 9 5950X on 11/26/2021. With a great sale price and discount I paid $677.70. I even made sure it was sold and shipped by Newegg themselves to be safe. AND IT'S BEEN A NIGHTMARE EVER SINCE. They used Ontrac and I never got my package. Tracking number states it was "signed for" by a Herry H on 11/29/21. I kept looking but no one has ever seen this package. I am not Herry. I don't even know a Herry. Ontrac also stated they do not require an actual physical signature they just input a name for the delivery. Opened up a claim #******* but has been rejected twice already because Newegg keeps claiming it was delivered properly so they refuse a refund or replacement and making it my problem if it was stolen or never delivered properly. How is it delivered properly when it needed a signature and I didn't sign for it?!?!?! They are completely ignoring the police report I submitted about never receiving the item. So if you use Newegg their position is if it requires a signature it doesn't matter WHO signs for it. It doesn't have to be you. The delivery people can literally just make up names to "sign and deliver" the package and you are screwed out of your item and money if you shop with Newegg. Newegg will do everything in their power to refuse your claim and ignore you. DO NOT SHOP WITH THEM YOU WILL GET CHEATED OF YOUR MONEY IF ANYTHING AT ALL GOES WRONG. Literally a game of chance with these guys. DO NOT RISK IT!

I have been a customer of Newegg for years. I've bought all sorts of items from them with only minimal issues. Just before this years' Final Four, I purchased a HiDef TV from them, expensive to me ($1,500.00), but worth it in my estimation. I was excited about getting everything set up for the Final Four. The TV arrived on-time with a damaged screen and I refused to accept the delivery. Not Neweggs fault. When I contacted them however, their customer service was non-existant. They refused to replace the TV and told me my only option was to get my money back. No upgrades offered. No action to appease my anger or frustration, just a "that's not our policy". And this was after talking to 2 supervisors of Customer Service! If you need to depend upon an online website to purchase a product, I'd suggest you shop elsewhere... When I've dealt with other Internet sites, I've never been disappointed and received prompt, polite, professional customer service. I'd have to say that "Customer Service" is not their policy!

OMG! It gets worse!

I submitted my claim about the damaged TV on Monday 4/5/10 directly to Newegg. I was informed that "their policy" is that it takes 3-5 business days to process the claim even though their own website state 2 business days. I waited patiently... At 2 a.m. on 4/8/10 I received email notification that the claim had been received and approved. I then called my credit card company and they stated that the charge was still on my bill. I contacted newegg again and was told that the email that I received was notification that the claim was received on 4/7/10 and I'd have to wait 3-5 business days more! I then asked to speak to someone in their claims department so that this could be expedited, but those associates don't come in until 4:30 p.m. PST and I can't talk to them anyway because it's "not their policy"!

Stay away from www.newegg.com... it's not worth the risk!