Newegg

I placed an order on-line for a small tablet on-line a few days ago. I ordered it using my debt card and had it shipped to the same address as listed as the billing address on-file for my debt card.

Im a Tech Teacher and I order lots of items n-line. I only ordered the item from them because no one else had the item.

In the last several days since placing the order I got an email saying the order is on hold I need to verify my order. I did that. After doing that a day or so later I go a text message saying that it's on hold again that I need to verify my order. So I did that my text.

So I'm thinking my order is on its way. Today I missed a call. So I got another text message, email, and miss phone call saying my order is on-hold again. That I need to confirm it yet again for the 3rd time.

I tried calling them back on the 800 3 times in between my classes at school today. I could not get thru. I sent a message online, by email, as well as on the web-page.

I waited and check my order status again. Thing is still on hold. So I tried calling the customer service number again. I waited on hold over an hour. Someone finally answered and they hung up.

So this last time I made it part of one of my Tech Class. We called back and as a class on speaker phone. We waited again on hold. This time over an hour and a half.

While on hold I had a student texting the company using the contact text message too see what the order status was as well as why is my order on hold for the 3rd time.

I also had a student sending emails as well as attempting to contact them by way of there message thing on-line.

While all that was going on I called my bank for the 4 the time too see what the issue was on my order. They checked my order and it was billed by Newegg. The bank said the order had gone thru. They seen no issues on there end as well as they didn't place no holds or anything on my card or that order.

I canceled my order after not getting thru. Worst order experience ever!

I seldom write reviews of any kind but the service I received for this company was soooo bad. It really is a company to avoid doing business with. Here's my story...

Ordered a new laptop as my computer had died and Lenovo was scheduled to take two months to fix it. I ordered a new laptop on a Saturday. However, checking email on Monday, I discovered that my order had been cancelled without notice. I called customer service... what is wrong with my order? "Don't know... maybe the address needs to be split up." Okay, I have a funky address... a UPS box, so I have a suite and a box number. Customer Support suggests moving the suite and box number to the second address line. Can you do that for me? "No. The order is cancelled we can't uncancel it." Can you submit another order for me with those changes? "No... we can't enter orders." Do you have a mobile app. "Yes." Recall, of course, that I have no computer access, only my phone. (Oh yes, the charges to my credit card had already gone through and been charged to my credit card.)

So I attempted to download the mobile app. Needed iOS version 9. Attempted to download but needed more space and thus deleted some music. Updated the IOS and installed the app. Found the computer, submitted an order and got a server error. Tried a couple more times. Opened up chat application (which doesn't size correctly on a mobile device). In chat asked, I am getting a server error, are there server issues going on? "Not that I am aware of". So why would I be getting a server error. "don't know." So how can you help me solve this problem? "I can submit the issue for review" And how long would that take? "Couple of days" This conversation ended with some not nice words.

Went the library and ordered the computer using Paypal rather than my credit card.

Oh yeah, I paid extra for two day shipping. AFTER you place the order, there is a notice that says to allow 2 to 3 days to package and ship the order. REALLY?

Newegg was my favorite place to shop for high-end computers parts but not anymore and never will be. I have building and buying computer parts from newegg for over four years and it was great till recently I bought a Intel core i7 4770 from newegg and it was DOA (Computer crash in few hours of stress test). The CPU is Defect but have no physical damage at all. I sent the CPU in for RMA and I get rejected due to "The CPU has dents on the left and right side of the CPU. End-user would need to contact the product manufacture for direct support". WHAT? I pack my CPU very carefully with tons of peanut around all sides and the CPU is sit in it original box. There is no way that it dent due to shipping. Newegg customer support refuse to help and keep saying "Nothing we could do" WHAT? Ok now I end with a DENT CPU that is useless piece of junk. I very unhappy with newegg RMA and customer department. They treat you like crap and would not help you but even those it clearly that they dent my CPU and refuse to replace it. This cause me a lot of time and a big lost of $360(Not Include shipping) I WILL NEVER EVER USE OR BUY ANYTHING FROM NEWEGG EVER AGAIN. GOOD BYE!. I WILL TELL EVERYONE ABOUT MY EXPERIENCE WITH NEWEGG CUSTOMER SERVICE. It is Unprofessional and would not listen to their customers at all. DO NOT BUY ANYTHING FROM NEWEGG. RUN AWAY!

First off, I would say in general, I love Newegg and I have been ordering thousands of dollars a year or more from them. But, I am disappointed with a few things from them. Mainly, I have no way of knowing how many items are in stock. The only way to know anything is to put the item in shopping cart and it will let you know that just that many are in stock. (this particular item had a limit of 5 so I couldn't see if there were any more than that available. So I quote my customer based off Neweggs prices (had I known that only 4 were available I would have quoted higher to cover the cost of buying elsewhere), and the customer accepted the same day. So I turn around and go to order the parts, and what do you know, they only have 2 of the 4 available. Ouch. Ok, so I call up customer support to try and find out if/and/or when Newegg will restock. All they could tell me is that it was sold out. I already new that from the website. What I wanted to know is, is Newegg planning to order more, do they think they will restock within a week, or anything else that can help me decide how to proceed. All they could say was, we are not provided with that information, is there anything else I can do for you. So I ask to speak to someone that orders inventory... they say there is no one they can transfer me to and is there anything else they can help with. Um no. Then they ask if they have answered my questions. Um no. Then I get an "ok, thank you for contacting Newegg and have a nice day." So after all that, I still do not know if I should buy the other two at a higher price somewhere else and perhaps start buying all of my parts there, as they have them in stock, or if I should give Newegg time to restock. If only I could talk to someone that can tell me an ETA of the item to Newegg. It seems that Newegg is like a mother with a small child, she does not care if the child is hungry or not, when it is supper time, the child eats what she puts on its plate and that's it. No more or no less.

I order a 300$ graphics card late Monday night. I called Newegg first thing Tuesday morning to add the RUSH service. The person I talked to on the phone told me that my order has already been picked and will be processed shortly. That there was no need to add RUSH service. The next day my order was not processed so I contacted Newegg through their chat service. They told me that I was unable to to add RUSH service now but my order should ship that day. They cut off for their carrier pickup is at 4PM PST. I contacted Newegg through there chat service again at 2:30PST and told them my order was still not processed and I need it to be shipped not just processed. They told me there was order was on track to be processed and make carrier pickup. At no surprise my order was not processed until after their carrier pickup time. They tried telling me that me order was processed on time but billing me and not shipping my order is not the same as shipping as my order. How would the bank like it if I told them I wrote a check for rent on the day rent was do but did not drop the check off until later that week. It is unexceptional. My order did not leave their warehouse until the next day until 4PM. Since they processed my order on Wednesday their web-site stated I would receive my order on Friday. Since it shipped on Wednesday and not Tuesday my order would not arrive until next Monday. I am a two day shipment from the warehouse since I am the next state over. I order my product on Monday and should have received it on Thursday or Friday. Since they were late on my shipment that I called 3 times and wasted 4 hours my package arrived 3 days later then it should have. I cannot explain how upset I am at Newegg. Any other company in America would have helped a customer who called in three times. Order #*******

I made a Purchase for new Asus Tuf monitor on 10/7/2020, They sent me a used one. I made a claim for replacement. I drove to UPS to sent back the used one and replacement claim was approved but never sent. I called just to find out that they said there was non in stock, I was given a $25 gift and used it to buy ram. Mind you because of their sloppiness they transferred my funds for the replacement monitor that doesn't exist so the issue on refund for my money was delayed. When I called to explain my frustration they offered another $25 gift card (these expire in 1 month) but what you want me to buy more things for their profit. Instead supervisor refunded me $25. Surprise I got my $25 refund but still not my full refund for monitor to this day. They have had my money since the 10/07/2020. I called making this my 7th time calling and the rep asks if I received my replacement, They are all lost there, I asked for the supervisor again. Me and same supervisor did speak on the 20th so we would be within the 2-5 business days for refund but it should have been issued 10/14/2020 instead of transferring my money to a non-existent replacement. Surprise again while I'm explaining my anger at this point I receive the email stating my refund has been issued while I am on the phone. I have left several good reviews but after being patient for so long I lost it when the supervisor said "cool" for me to leave a bad review and I asked if he really thinks it would be cool and he said "yes". To explain again do you really believe that my experience here was okay and that I still have no product, had to buy it else where at a higher cost, you issued a replacement yourself when nun was in stock and since my purchase on 10/07/2020 I still don't have my money, absolutely not! Though the supervisor says everything was fine. After being a member with Newegg for years and made thousands of dollars on purchases through their website and other platforms I am done. I really hope that people understand my frustration for I company I use to hold dear. They are not the same R. I. P. Newegg

Bought an item that Newegg had listed on Ebay. Paid immediately using my Paypal balance.

They wrote a couple of hours later that the item was out of stock; and that my account would not be charged. Well, it already was charged since I paid with my account balance. I contacted Ebay who was of little help - told me to contact Newegg and try to resolve it. Phones took too long - I was on hold forever and finally gave up. At least, I got hold of someone on chat. I was told it would take 3-5 business days (since there is a weekend in between, this could be up to a week) before Newegg would refund back to me my funds FOR THE ITEM THEY ADMIT TO NOT HAVING. Apparently there is no one at Newegg willing to just go in and hit the "refund" button, which takes 2 seconds, on my Paypal transaction.

Please someone tell me how this is fair - I tried to buy something from them, and they decided instead to "borrow" my money for up to a week until they have the time to return it... admitting that I am getting NOTHING in exchange! Bad enough they're listing stuff on Ebay that they don't even have in stock, but then "selling" it and keeping the money too!

I will never do business with this company again. Ebay and Paypal are of little help - I don't even have the opportunity to open a dispute, since Newegg canceled my transaction "outside" of Ebay (they just sent an email - in my Ebay purchases list, the item is still there.) Pretty sneaky on their part.

I am very frustrated and extremely disappointed in Newegg. The worst part is that I specifically kept a balance in my Paypal account for Christmas shopping and now they are keeping it for up to a week!

Your customer service is HORRIBLE. Ordered software for my home and then using my business account ordered software for my business. Had my business ordered cancelled because of the quantity limit, even though it was for my business (completely different address). I called your customer service and apparently because I worked hard to own my own business and its under my name it groups the accounts together. BUT if I would have waited 48 hrs I could have ordered it from my business account, even though on the promo page it says one promo per registered account (nothing about one per person, address, business, phone, email, sex, birthday, height, eye color...(the last couple aren't true, but it does seem that way)). This is the most absurd thing I have ever heard.

Then there is the fact that you wouldn't honor the promotion price now (even though you have this promotion almost every other week). The only thing I was offered was half of the promotion value, a joke considering you have this same promotion all the time for the same promotion price.

What is even more frustrating, the order has been completely erased in your system, luckily Google kept track of it for me.

What put me over the top was the fact that I had an agent tell me I was lying to her about a promotion that YOU sent me by email. 40 minutes later and extremely frustrated and nothing (You can't even show me where it said one per customer, address, business, ect.) for that promo.

You lost a customer who always talked Newegg up and sent you numerous referrals. Newegg used to be great, but after this experience you have gone way down hill. I will be taking my business elsewhere.

I purchased two LED Dimmer Controller Kits for use with existing LED lights in my kitchen. I received them quickly and installed them. Both controllers worked for about a day and then the remote controls would no longer control the lights. I changed the batteries but that did not fix it. I contacted the company: TorchStar. After a few days of discussion, they told me that their product is not compatible with the brand of LED lights that I have (CleanLife). I ask if they would refund my money and they said only if the units are defective. Further, they wrote that if it is just a compatibility issue, that was my fault for not checking with the light manufacturer. Regarding compatibility, the Newegg website states nothing about limited compatibility for this product. It does give the voltage range and a maximum amperage as well as a steady amp rating. My installation stayed within those limits. Dissatisfied with TorchStars' handling of this issue, I wrote a review of the product and submitted it to Newegg. My review pointed out that anyone purchasing this product should contact their lighting manufacturer before purchasing to ensure compatibility. It has now been three weeks since I wrote the review and it has not been published. I have contacted Newegg twice about this. First they told me it takes time to process reviews. Next they told me that my review did not meet their review guidelines: "Product reviews should only discuss the performance of a fully functional item and should not include information about the service of the retailer or manufacturer, mail-in rebates, or defective products." I suppose this says it all... Newegg does not accept reviews about items that don't function, i. E. No bad reviews.
Buyer beware.

On Black Friday 2015 we ordered $1,100.00 in computer parts to build a new system for our son in college. They shipped via UPS who in left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3 days before xmas was still not resolved. I got very impatient and tried to get this resolved so to have the gift for x-mas, One of their customer service members talked me into doing a whole new order (which I paid an additional $1,100.00 for; they in turn paid for 2 day shipping to have this under the xmas tree). They told me that once UPS would complete their investigation, they will refund the money. Too bad it was NOT THAT EASY.

The Newegg idiots then sent this shipment to a totally different address even AFTER they confirmed my mailing address. I managed to get that money refunded, but the initial shipment made in Nov. They were dragging their heals.

Needless to say our son never got his x-mas gift. It is now Feb and this issue still has not been resolved. They refuse to send new parts or refund our money because according to UPS they "delivered the package to the correct address, and therefore will not cover the cost."

Newegg then decided not to refund my money nor ship out the computer parts, They claimed that the 2nd shipment they made and refunded cuz they shipped to wrong address was the refund, and therefore the issue was resolved. They were not even considering the fact of the initial shipment from Nov. They seem to think that initial $1100. Was a present to them I guess.

Now Newegg claims after 2 months that they want to see a Police report. Sure why not report something stolen 2 months after the fact. After forwarding this police report, and now DEMANDING money refunded, I am still waiting for their reply. I went to the bank to dispute charges as well to get my money returned.

I don't care if I have to pay 4 times as much for computer parts by shopping somewhere else; I will NEVER buy anything from Newegg again. After this great experience they can kiss my $#*!! SHOP AT TIGER DIRECT instead. Never had issues with Tiger Direct.

Older comment below: I was a little more pissed with this shipment than other defective shipments simply because my order had to be shipped from 3 different sellers. 1 of them was newegg and it was the only package i received without grief. The sony sound bar that I ordered isnt even here yet. Its well over the 10 days. It shipped on the third and made a fast stop where I live until it finally went back to the other side of the united states. One of my monitors was broken with lines running through it and the other monitor that i have not complained about is very white washed no matter how much contrast and brightness I adjust. Honestly just finally wanted a multi monitor setup where all the monitors match. Newegg wont send a label to reship. I have to print it or screw off and take the loss. Its odd not to have some sort of printer about but right now... i dont have one, nor is it family and friends responsibility to provide me with a damn shipping label, as was suggested during chat help. I say that I wont use them again because of 3rd party sellers, but I really love Newegg and it has been my online source for a decade. Its getting ironed out but this cant happen like this too many times. The other option is to never use their 3rd party irresponsible sellers.

Original review: i will never use them again. I feel your pain. Garbage $#*!ers that accept no responsibility. I use to love them and trusted them. Never again. They are saying they will replace my $#*! monitor. But I already unboxed it. Sure I did. I had to find our that it was $#*! before i return it. They want it all repackaged the way you got it. I have all cables and stand. Not accaptable. They need the $#*!ing plastic wrap too. I will never do business with them again. Period

My first order date was on 8/11/2005 when I was a ripe age of 16 when I built my first computer. Back then Newegg was the go-to place for tech hardware. Since then Newegg has started selling all sorts of tech and I've stuck with them for the most part, with a few hiccups here and there with customer service. In fact, the Newegg customer service used to be the standard in my eyes. I've since found myself going with Amazon for computer parts (just spent $400 this week) more and more, as I've started to lose faith in Newegg. In the past 3-4 years been screwed on Newegg refurbished products, rebates, and just general purchases.

My most recent order was on 6/28/16, which had a rush processing with 3-day shipping. While they disclaim that there is no guarantee that the rush processing will work (then why sell it for 3 bucks?) that it should ship out on the same day. The very next day an alert goes up claiming from 6/29 - 7/1 they are doing inventory and we shouldn't expect our orders to go out. I contacted customer service inquiring why my product hadn't shipped by 7/1 and I get boiler plate apologies and garbage excuses. I was PROMISED that my item would ship on 7/1. I have since been told that my item wont ship now until 7/5 and wont receive my item until 7/8.

I've considering canceling the order but I actually have a client who needed this yesterday, I suppose I will keep it for myself now or as a Christmas present. This will be my last Newegg purchase. I'd rather have the reliability of Amazon that will back their word then useless fake apologies of Newegg customer service.

Also they laughably offered me a $5 dollar gift card for my troubles. It's not about money, its about principal. Not to mention right as I try to cancel they mark it as Shipped so I have to resend them back the item for refund.

Newegg sold me a DT CyberPower PC Gamer Ultra 2204W10 preloaded computer with parts that started failing within six months (memory stick) and finished failing at eleven months (complete hard drive failure). I lost data, time, and money. For the duration of these issues, I spent months of my own time diagnosing the strange issues I was seeing - blue screens, UI hangs, 30 minute boot times, etc. This is from a computer that was supposed to come preloaded and fully functioning out of the box. When contacted for a refund, Newegg's answer was that 30 days had passed and no credit or refund would be possible. They instructed I contact the manufacturer for replacement parts.

The thing is, I had already contacted the manufacturer for replacement parts. After months of diagnosing the computer, replacing the memory stick on my own dime, recovering lost data, etc., the manufacturer took weeks to send me a replacement hard drive. Then the hard drive was blank with no boot tools. Im currently waiting for the boot tools. I've now spent months without a useable computer.

So to recap, Newegg sold me a defective computer. I worked with the the manufacturer to try to get it taken care of and instead spent months over the past year without a useable computer. When contacted, Newegg did the usual "it's past 30 days and we couldn't care less," that I've since discovered is their business model - sell defective products and hope they don't fail within 30 days. As of writing, I still do not have the items I need to fix the defective computer Newegg sold me.

I just want what I paid for. I paid for a fully-functioning computer. I received a trap that, twelve months later, is still sucking up my time, effort, and money after their "customer service." Buyer beware.

-Brian

I was refered to Newegg through a Uberi link. I was looking for a laptop as a gift for my mother at Christmas. Uberi showed an advertised price at Newegg for 449.99. I clicked the link and was sent to the Newegg home page. The price that came up there was 599.99, but at the time of checkout the coupon code from Uberi was applied. Newegg still charged my card the 599.99. The confirmation e-mail sent to me did not state the price charged only that my card had been successfully charged on 12/3. In addition there was no invoice or receipt in the box that stated the charge amount. It was only when I received my bank statement 2 weeks later that I noticed the error. I assumed it was an honest mistake and called Newegg customer service. Before calling them I returned to the website and saw customer reviews for the item from the day before and the day after my purchase where others commented on the great value of 449.99. The customer service rep proceeded to tell me that there was never a time when Newegg sold this item for that price. What? I explained to him that I was looking at the website right then and it clearly disputes that claim. He emphatically denied the price and basically told me that I had agreed to the terms and conditions at the time of checkout and I had to deal with it. It is obvious to me that Newegg is more concerened with building it's bank accounts than customer relationships! When I asked if I was able to return the item and repurchase at the still advertised price of 449.99 I was told that I could but there would be a 15% RESTOCKING FEE. ARE YOU KIDDING ME? I will never do business again with them. Buyer beware with Newegg and check your account information This may have happened to you too.

Purchased a subwoofer, 6 weeks later it died. Contacted Newegg - since I had purchased their 2 Year Replacement Extension Plan - was told that since it was after their 30-day warranty period I had to deal with the manufacturer. OK, I understand, but one would think that since I purchased an entire Home Theater speaker system from them (not inexpensive, either!), they would help. Especially since this was only 2 weeks past their 30-day refund exchange date. Nope; I was told that there are NO exceptions to their policy. They gave me the manufacturer's phone number.

But wait! Continue reading, and you'll be surprised!

I contact the manufacturer, which was a comedy of errors. This was not Newegg's fault.

Lo and behold, yesterday I received a RMA return authorization from Newegg! They were going to give me a full REFUND for the subwoofer. Of course, this was AFTER I had disassembled the subwoofer, and installed a new speaker (which was sent by the manufacturer - which is another story - luckily, I'm very handy and had the tools to do this - if I was a typical customer I wouldn't have been unable to do so due to the special screws used by the mfg).

REFUND? I purchased the 2 Year Replacement Extension Plan from Newegg, so I thought that I would be receiving a new subwoofer from them. Silly me. NEWEGG CANCELLED MY REPLACEMENT EXTENSION PLAN, and refunded me the cost. WITHOUT CONTACTING ME. Seems rather unethical.