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Nextiva has a rating of 3.5 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service, and small business. Nextiva ranks 2nd among Voip sites.
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Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.
We started our service with Nextiva July 1st. They somehow "forgot" to route the calls from our business number to the phone number they assigned me, so I received ZERO calls for the 1st 6 hours of the workday - I had to call a customer I was friends with to call and troubleshoot the issue for me because their CS people would call the number and, once they heard the menu message, said it worked fine, but it wasn't until someone actually pushed a menu option that the issue was discovered. This was our FIRST day with Nextiva! I don't know if it could be any more unprofessional. Since then, I've had to sign in and out of the app anywhere from 3-8 times about every other day just to be able to receive calls; they drop or fail constantly, both through the phone app and the desktop app. When I've called to have them troubleshoot, they'd open a ticket then close it without ever providing me a resolution. I've had to waste hours at a time during my workday (which means I can't take calls from our customers or make calls to them during that time) to "fix" these ongoing issues just to be met with "uh, I don't know why you're having that problem" or "let me try this" only to have nothing resolved. I'm also not getting all the voicemails that people leave. This has caused my job to become exponentially harder to do on a daily basis. We're coming up on 3 months of service with them with over half of that time receiving sub-par service.
We started our service with Nextiva July 1st. They somehow "forgot" to route the calls from our business number to the phone number they assigned me, so I received ZERO calls for the 1st 6 hours of the workday - I had to call a customer I was friends with to call and troubleshoot the issue for me because their CS people would call the number and, once they heard the menu message, said it worked fine, but it wasn't until someone actually pushed a menu option that the issue was discovered. This was our FIRST day with Nextiva! I don't know if it could be any more unprofessional.
Since then, I've had to sign in and out of the app anywhere from 3-8 times about every other day just to be able to receive calls; they drop or fail constantly, both through the phone app and the desktop app. When I've called to have them troubleshoot, they'd open a ticket then close it without ever providing me a resolution. I've had to waste hours at a time during my workday (which means I can't take calls from our customers or make calls to them during that time) to "fix" these ongoing issues just to be met with "uh, I don't know why you're having that problem" or "let me try this" only to have nothing resolved. I'm also not getting all the voicemails that people leave. This has caused my job to become exponentially harder to do on a daily basis. We're coming up on 3 months of service with them with over half of that time receiving sub-par service.
Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.
Nextiva's service has been reliable ever since we switched. They were able to tailor a custom solution for our business that cut our telephony expenses by at least 80% - no more paying for seats we don't need. Uptime has been impeccable. I highly recommend their small business solutions.
Nextiva was able to provide us with the exact VOIP solution we needed. No more paying for 4 seats that we never used. Onboarding was very simple and easy and the facilitator was patient and personable as they walked me through the process.
We've been using NextivaONE since January 2023 and every interaction I've had with their customer service staff has been positive and helpful.
Based on my experience, I would highly recommend Nextiva to anyone searching for a flexible small-business solution.
Tip for consumers:
I like that the service also includes a softphone, so that I don't have to use a separate app like I've had to in the past with other services.
Products used:
NextivaONE VOIP software
Any time I had any questions their team was knowledgeable and quick to respond. The interface of the app is easy to use.
Nextiva has helped me maintain constant and effective communication with my clients. Your reports help improve our care.
Nextiva has been hands down the best tool for communicating with my clients quickly and smoothly. I've been using this app for over a year now, and I can say that the improvements are noticeable. It has a very fast and easy-to-use interface that allows me to do my job more effectively and efficiently. Technical support is always there to help with any problems that arise, and they are always willing to accept any feedback I can provide to help them continuously improve the app.
Products used:
communication app
For me nextiva is an ideal app to work, it allows you to keep all the conversations in one place You can generate mass messages. Take notes while you're on a call. It works very well in its 3 versions (web, app and app for PC) User support is super effective and efficient Respond immediately to your problems. It is a very easy to use app.
Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help.
WOW! Nextiva has been everything we needed in a phone system. We are using the Call2Teams feature integrated with Teams and it has been user friendly since the beginning. We were assigned an implementation team that guided us every step of the way and then were transitioned to an account manager that is very helpful. Nextiva customer support is very quick and responsive. Our efax accounts have been moved to Nextiva which has been a huge cost savings for us. You should consider Nextiva!
Nextiva has been our number one choice when it comes to choosing a VoIP service provider. Not only do they provide us with great experiences using their phone service, but also include other things which our company uses on a daily basis such as their Call Center Infrastructure Software service. The support they give is top notch, and I would definitely recommend them for people looking for these types of services.
Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget.
We use Nextiva for our team communication and customer service. The app has been great especially their text and after hours voicemail features. In comparison to some competitors we have really enjoyed their usability and tools.
Use it all the time at work, and it works really well!
I have been a client of Nextiva for over 10 years. Their service is amazing and they are constantly improving their offering.
I have been a customer for over 10 years and am extremely happy. Fantastic service, great rates and excellent customer support.
It's been a seamless process in getting started with Nextiva, the user interface is intuitive and user friendly, the call quality is great and the customer support team is prompt, helpful and quick in assisting with queries. Overall wonderful service
Hi Richard! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
It's a seamless process, user friendly interface, pricing is the best and the customer support is friendly, prompt and quick in assisting with queries, overall wonderful
Nextiva has been working great always! I receive and make calls normally, signal has never failed, I have it in my laptop and mobile... very useful
Nextiva is magnificent app! I love it cause I can work and call from my computer and my mobile, saving me from having two different devices
I highly recommend the Nextiva VOIP platform for other small businesses like ourselves. Service is outstanding and the system has had no downtime the entire time since we converted.
We have been with Nextiva for several years and have been very pleased. Highly recommened.
Nextiva really help and makes our work easier to communicate. Kudos to the team.
Nextiva helps my work easily and communicating with other colleagues and clients. I have a clear feedback with Nextiva.
Great connection! One of the most reliable communications app!
Changed analog phone service from another company to VoIP with Nextiva. Great service and communication. Capabilities seem endless.
Brent, you rock. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
Nextiva is easy to configure, install, maintain and use. Very good support. I think we have had 100% up-time since we started using Nextiva.
Steven -- we appreciate you. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We have been using Nextiva for 5+ years. Great experience. Easy to configure and use. Have not experienced any downtime. Been great.
We are a small business and the voIP system has many features that are way out of our needs. But the features are there for when we grow into them
We love it as a internal phone system and communication.
Meets our needs - perfect
Hi James! Thank you so much for sharing your experience with Nextiva. We appreciate you for taking the time to share how you are loving the features and we are meeting your needs! - Alex from Nextiva
Nextiva impresses with its user-friendly interface, crystal-clear voice quality, and robust productivity features. Reliable connectivity, flexible integration options, and responsive customer support further elevate its standing in the competitive VoIP market. A top choice for seamless and efficient communication.
I had Nextiva VOIP services. The entire experience was awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imaginable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL.
Tip for consumers:
My entire experience with Nextiva was awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imagineable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps (glitchy and barely works), to now not being able to port my number away. They are AWFUL.
Products used:
VOIP phone services for business
We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.
Hi Alisha! We are grateful for your partnership. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
Nextiva gets all are needs done and has some pretty cool customizable features with their call center.
Nextiva fits the needs for our business and works pretty well most of the time. All phone services have their issues but Nextiva has quite a bit of customizations available for their Call Center feature.
I have been a Nextiva customer for about a year and a half now. Having come from a traditional "phone system", the Nextiva system is cheaper, more advanced and easy to use. The APP makes it easy to pick up your office phone, dial out, communicate with others in your office, from anywhere! The desktop app is also great when you don't feel like using your handset. I only wished I made the switch sooner!
Hi there Shlomi! I am so happy to hear you have had a positive experience with our app! We love being able to simplify business communication for our customers, and our app let's us do that by allowing businesses to view their communications anytime anywhere. If you need help with anything, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva
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Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Raja, Thank you for the kind an informative review. We appreciate you. - Alex from Nextiva