Nextiva

Nextiva allows our team of remote workers to function like a single office and that’s really important for the success of a startup like ours. We’re able to divert calls, and call from the office number using the iPhone app, no matter where we’re at. Apart from the amazing functionalities, the price has really helped us save a lot of money every month.

I am more than happy to recommend Nextiva for all of your VoIP and SaaS needs! We were overpaying for our previous provider and they were under delivering big time. Needing to take on other services to fill the gaps we got fed up. That is when i reached out to the Nextiva Sales Team. They were amazing from the jump! All of my questions answered in a timely manner, then they blew me away with their service list custom tailored to fit our companies need with a price point that make it a no brainer to switch. We did so a month later after i got out of our current contract and in the meantime ALL of our numbers were ported over. It was seamless! Then it was a dream come true, everything we needed all in one place for one price. The setup was a breeze, the customer service chat feature clutch, and in a day our new and improved call flows all set. 10/10 just make the switch you will not regret it! We certainly don't! We have even traveled internationally and haven't missed a beat with their mobile app. Freedom!

Started working for my Moms company about 3 months ago and one of the first tasks I was given when I started working was finding a VOIP service for our company to use. While I wasnt too excited for this task, I did end up learning quite a bit about the VOIP industry and the different companies and services that exist. I called about 5 different companies, one of which was Nextiva. Out of all of the companies I called Nextiva was the second most affordable and the service package we purchased came with more than enough features. However, it was their customer service that I was most impressed with. They really took care of me and they were not pushy when it came to selling me their service. Since then we have only had good experiences and would recommend them to any type of business. Thanks Nextiva.

Nextiva has been nothing short of amazing for my business. Nextiva has helped solved our business communication issues by setting up a professional business phone system for all our customer calls and provides a system for our growing team of 30 employees. Thank you Nextiva for everything!

NEXTIVA has the worst customer service I have encountered in business telephones in many years of business. Every issue is shunted to off-shore call centers and reps that can't problem-solve anything. There is no way to elevate questions to a supervisor, and no way to talk to a person of knowledge/intelligence to address a problem. Porting services (my main issue) are a nightmare. Its hard to get into Nextiva, but next to impossible to get out(!). Prepare yourself to waste multiple business days of staff time trying to deal with incompetent and uncooperative "Amazing" support people who run you in circles. If you are thinking of NEXTIVA, I suggest you THINK AGAIN.

Excellent services and CSR are available whenever you need them. Awesome for call recordings and call logs

Nextiva claims high reliability; nothing can be further from the truth. Go to a site called downdetector.com and you will see the amount of outages. I dis find a provider called Vinixglobal.com that has the best business phone service designed for the environment in which we live. They have an excellent hybrid solution to accommodate your remote employees.

Nextiva staff have been very helpful every step of the way from signup to installation and until now. They helped me understand the system to help me utilize the features I need to their fullest step-by-step via a phone call and via email. They have been wonderful.

We love Nextiva because it makes it so much easier to connect the outside sales force and people can work from anywhere in the country while connected to the office. When clients call in looking for a specific salesperson, it is easy to transfer the call to any cell or landline phone. Since there’s never a missed call, there’s never a missed opportunity to grow the business. Nextiva has been a great investment.

My experience with Nextiva's customer service has been exceptional. Their agents are dedicated, and will happily spend as much time resolving any issues as is required.

Nextiva continues to improve its platform and its capabilities of said platform.

The ease of use when using their OS is easy to follow and navigation is smooth.

I run a small retail business and have had Vonage for 5 years, but after the recent fiasco with their technical support restructuring, I decided to try Nextiva. Beware. Your business phone system is very critical to your success and having unreliable VOIP service must be avoided. These are my biggest complaints about Nextiva after one month with their service:
1. The service is reliable, but if you want too use your mobile device to receive calls on their app, forget it. Calls immediately drop when answering from my phone with the Nextiva App. Several resets and other time wasting calls to support did not resolve this serious flaw.
2. The Nextiva app does not offer distinct ring tone, so both incoming personal and business calls have the same ring. Vonage offers distinctive ring tones, which I really miss.

I guess I'll be returning to Vonage since I've experienced too many dropped calls. I must add that Nextiva support is awesome, far better than Vonage. The problem lies with their dropped calls and inability to resolve this technical issue.

After many years of dealing with bulking phones, I love the ease and convenience of Nextiva. Not only does it have incredible clarity, it is easy to use and navigate.

An absolute terrible experience so far. We were misled by the sales rep and missed our 30 trial window by 4 days because of it. The company refused to budge demanding two thousand dollars to break our contract early. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. I averaged each issue took about 2 hours to fix. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. Your customer retention staff are rude and aggravating to speak with. Once our contract is over, we are gone. BEWARE

Never got such good customer service from a telecoms company before! Nextiva sets the standard of what phone companies should be doing. Thanks Nextiva for delivering on your promise!

Nextiva is the telephone service IMHO. I’m saving like $50 per month! It works the same as a normal phone. There’s no choppy calling or dropped calls. And I get unlimited calling!

Nextiva are the worst! Terrible service! Cuts out all the time. On cancelling they are still charging my card a year later and claiming they got no cancellation! We are reporting it to bank as fraud! Dimitri their so called manager of customer service was sarcastic, rude, shouted over everything I said and had no interest in resolving the problem! As a professional business woman we have worked with many companies NEVER HAD THIS UNPROFESSIONAL FRAUDSTER SERVICE EVER They claim they keep recordings of conversations when I asked them to pull mine they said oh we don't keep them that long! Convenient! Apart from their horrible customer service in general the system is USELESS

Worst phone system and support ever
I've had this system since December 2020 and have nothing but problems since then examples, 1) 5 to 10 second delay when you pick up the phone and you were able to talk to the person calling in 2) when answering the phone cannot hear the person calling in but they can hear you so the customer gets aggravated having to call back. 3) put the person on hold then try to re-engage the line and it will not pick up then finally disconnect them. The list goes on, every time you call In to support it's another issue on your end that you have to resolve although they fix the temporarily and then two or three days later same problems come back over and over and over.
I thought I had problems when I was with spectrum, but that seems like the best system ever compared to this I would recommend you looking at other reviews and be careful with them not a good system by any standards. Would never recommend them and after my contract is over I will go with someone else, my lawyer looking into breaking the contract. So if you're in the same predicament document everything so that you have back up.

I dont know what happened to them. They went from an excellent VoIP provider with the best customer service and support, to horrible! Our system started to disconnect and would ring busy and at times the phones would just ring for hours, but no one on the lines. Support kept telling us to try this or that, to upgrade our modem and internet service, which we did everything we were told to do to fix the issues. But nothing worked. We were losing business without our phones. After 5 yrs of being with them we had to switch companies. And they were just horrible to us, when we switched. They kept trying to bill us even after we ported out our numbers, and we sent in our cancellation notice. Our contract had expired 3 yrs earlier, and we were on a month to month. They became the most rude and unthinkable type of people to deal with when we started having issues. They must have had a new turn over for management or something, because what ever took place, was not for the better. I can not recommend this company any longer. And that really makes me sad.

Since we switched to Nextiva in late 2013, they have been excellent. We use the cloud phone, and had no issue's with our bandwidth. They are really amazing like they claim to be we're very happy.

Nextiva is really customer oriented and reps will always make sure you are satisfied. Nextiva offers the sensational services for the best prices, which is important in today’s economic climate.

Nextiva does customer service well and the pricing is reasonable. Love the software - its very user-friendly. I have been using my system for over 2years now and could not be happier.

Worst experience with a service. VOIP set up is not user friendly. A great deal of time and phone calls were spent on issues. Each service seems to have a different department and different person to speak with. Service was not worth length of time it takes for them to set up the dashboard, the time I had to dedicate to do the setup configuration, the countless time I have been on hold or had to talk to representatives, and the quality/reliability of the calls. Cancellation of VOIP has been a nightmare. My VOIP account was renewed after I received cancellation confirmation. I was furious after the numerous time and phone calls it took to actually get the cancellation confirmed. The excuse was that they had to migrate fax history since I was keeping my fax number. For a company that handles large businesses, the fact that they cannot transfer a fax history timely is concerning. I will be cancelling the fax service as soon as the VOIP issue is resolved and "finally cancelled". I wish I could bill them for the hours I have wasted with the countless phone calls with them. Stay away from Nextiva and save yourself a lot of wasted time and frustration.