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Nextiva has a rating of 3.5 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service, and small business. Nextiva ranks 2nd among Voip sites.
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Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.
We started our service with Nextiva July 1st. They somehow "forgot" to route the calls from our business number to the phone number they assigned me, so I received ZERO calls for the 1st 6 hours of the workday - I had to call a customer I was friends with to call and troubleshoot the issue for me because their CS people would call the number and, once they heard the menu message, said it worked fine, but it wasn't until someone actually pushed a menu option that the issue was discovered. This was our FIRST day with Nextiva! I don't know if it could be any more unprofessional. Since then, I've had to sign in and out of the app anywhere from 3-8 times about every other day just to be able to receive calls; they drop or fail constantly, both through the phone app and the desktop app. When I've called to have them troubleshoot, they'd open a ticket then close it without ever providing me a resolution. I've had to waste hours at a time during my workday (which means I can't take calls from our customers or make calls to them during that time) to "fix" these ongoing issues just to be met with "uh, I don't know why you're having that problem" or "let me try this" only to have nothing resolved. I'm also not getting all the voicemails that people leave. This has caused my job to become exponentially harder to do on a daily basis. We're coming up on 3 months of service with them with over half of that time receiving sub-par service.
I needed to contact this company to get a better understanding of how the service worked and how to properly access it. I spoke with Sales, as well as Tech Support, and was provided with all the information I needed to access the web portal, as well as assistance with identifying our accounts and performing some password resets. I now have a much better understanding of the service and was able to set up several of our company's employees with the web portal access to send and receive faxes!
Been using a traditional landline telephone until recently but wanted to save some money. I decided to research Voip services and find a plan that would allow us to keep a home phone at an affordable price. I found this site, and ended up going with Nextiva. I’m glad I did because the call quality or reliability is pretty much the same as our old phone service, but the cost savings are awesome.
Very happy with Nextiva. Everything we need and much more as a digital start-up. I love the toll-free vanity number because it makes us look professional to our prospects. Customer service is very attentive. Starting level packages have a strong standard feature set, and the optional add-ons are flexible and reasonably priced, making it easier to meet your business needs. We use voicemail to email, auto attendant, routing to personal numbers and faxing. The dashboard has a very simple interface that’s easy to configure. Happy customer right here!
Nextiva makes a huge difference in a small business because it helps it look much bigger impression on clients. Tech support or customer service answer quickly and are very helpful. The Nextiva packages work out cheaper than landline phones, but it offers so much more functionality.
Alex from Nextiva has been my POC and helped me every step of the way. It is very user friendly and by far the best service for my business.
Hard to put in words how much this app has made day to day work task easier. The convenience and user friendliness makes it attractive to use on a daily! THANK YOU NEXTIVIA!
Having used Nextiva for over 3 years now and very happy with their reliable service. Support has always been courteous and knowledgeable. New features are being added all the time, such as voicemail transcription, which is a very useful feature. Overall, we’re very happy and will continue to use Nextiva.
Love the service. Never had any problems at all. Its neat that one can add features such as voicemail, caller ID, auto attendant, iPhone apps and better yet, and call anywhere in the world. Best yet - there are no surprises on the bill. Thats very important in todays world.
Compared local Internet providers, Nextiva pricing was better and it works well with our existing phones although (I assume) it should work well with most good quality compatible voip phones. Customer service on Nextiva is helpful and give decent answers to questions. I like Nextiva a lot.
Easy to use. Accesible in all of my devices. Has helped my remote business thrive. Very pleased with their customer service too. Highly recommended.
We had issues with RingCentral and were looking for another provider right away. We decided to go with Nextiva over Ooma. After several months of using the platform we are happy with our decision. Thank you Nextiva!
Thank you so much to Nextivas support team for helping me port my old number. All troubles Ive been experiencing are forgotten after Ive been helped so well by their team. Everything runs smoothly now and Im loving using Nextiva already so far.
We had a problem with our service and we called support for help. They were able to solve the issue in 10 minutes. The most important aspect of the call was advice given to us on how we could enhance the user flow to our service. Thank you Nextiva.
The Nextiva phone line has been a great help in getting our new company up and running. Technical support helped set it all up to meet our needs. There are lots of features to choose from to really customize the system nicely. Its been great being a Nextiva customer.
Completely uninterrupted service! Love the smartphone app because I can make and take calls using a different line. Customer service is always able to quickly troubleshoot and find handy solutions. Been a customer for nearly 10 years and will never change.
Been using Nextiva for over three years. Service is excellent and we've had no issues. I have been instrumental in six other companies switching to Nextiva. Call sound is good from the office phone and cell phone. It has all the bells and whistles needed to make the system work for our company. It was the best business tech decision we've made was switching to Nextiva.
Works as it should when installed correctly. IPhone app rocks. Other apps are really good for saving time and money. Voicemail to inbox is a must for me because Im always in meetings and cant take calls. It really saves time. Good customer service too! Live chat is helpful and quick.
Very pleased with our phone service. We were having issues with our last provider. There were days where customers could not reach us and this of course is never good for business or fun to deal with. With Nextiva we have not had any issues and feel confident that we made the right choice switching over. We are loving the features that come with our phone service such as the voicemail to email and all of the auto attendant options. The set up process was a breeze.
Great reliability, plenty features, and excellent support. I've been using Nextiva for almost 3 years, and they have always been great! They are always available to help if we want to make changes to our system, or need questions answered, etc. Nextiva works great for us. It helps us route incoming calls to where they need to go and keep our costs to a minimum.
Beware of their auto-renewals which is hidden in their terms and condition that they don't specify in their contract. If you sign a 12-month contract and don't cancel at the end of the term, it will renew automatically for another 12 months without notifying you. What a rip-off.
Nextiva was the ideal solution for our small business. With a total of 11 lines as well as fax-to-email, we are more than happy with the service and the price we pay. Nextiva offers great customer service and every time whenever we need help, they are helpful and give knowledgeable answers. We plan to stay with Nextiva for a long time to come.
After only two months of service, we are already saving money. It is great! We are very happy. We've had no problems. I have already told several of my friends about it because it is a great system that offers good value!
This company promised to call me back to try and get my phones operational on numerous occasions. Not once have they actually called back. We are now a business with only 4 operational phones and 5 that don't work. There seems to be no plan to get us working phones either as everyone tells me they will call back with the answer. My advice if you are stuck with them is to never let them call you back, wait for the answer or you will be stuck in a 30 minute wait to talk to a human once again.
Products used:
Phones
Nextiva is incredible from setting up to utilizing! Highly recommend!
Our service levels have improved and our costs have been reduced. Having a large remote work force is hard to manage. Technology is helping us stay connected and keep an eye on our team and their performance. Nextiva's platform goes a long way to helping us achieve our goals.
I have been in customer service and sales for many years and wanted to give some love to David. We had a list of things that we needed addressed and fixed and he was very helpful at explaining everything as well as patient throughout the process. He was very knowledgeable at his position and also very quick with his work.
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Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Hi Brittany. We appreciate your recommendation. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva