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Nextiva has a rating of 3.5 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service, and small business. Nextiva ranks 2nd among Voip sites.
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Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.
We started our service with Nextiva July 1st. They somehow "forgot" to route the calls from our business number to the phone number they assigned me, so I received ZERO calls for the 1st 6 hours of the workday - I had to call a customer I was friends with to call and troubleshoot the issue for me because their CS people would call the number and, once they heard the menu message, said it worked fine, but it wasn't until someone actually pushed a menu option that the issue was discovered. This was our FIRST day with Nextiva! I don't know if it could be any more unprofessional. Since then, I've had to sign in and out of the app anywhere from 3-8 times about every other day just to be able to receive calls; they drop or fail constantly, both through the phone app and the desktop app. When I've called to have them troubleshoot, they'd open a ticket then close it without ever providing me a resolution. I've had to waste hours at a time during my workday (which means I can't take calls from our customers or make calls to them during that time) to "fix" these ongoing issues just to be met with "uh, I don't know why you're having that problem" or "let me try this" only to have nothing resolved. I'm also not getting all the voicemails that people leave. This has caused my job to become exponentially harder to do on a daily basis. We're coming up on 3 months of service with them with over half of that time receiving sub-par service.
Absolutely DO NOT sign up with this company. Read all these reviews! I signed up, been trying to get it set up for over a month, I can't port my business phone number so I'm unable to use the service, and now they tell me I can't cancel unless I pay almost $300. GIVE ME A REFUND YOU SCAMERS! Hopefully you are reading this before you've signed up if you aren't then you are here to add your one star review to the pile. Booooooo Nextiva!
Tip for consumers:
Absolutely do not use this company!!!
Products used:
Phone answering service
This is the third VOIP service I’m using and I’ve come to depend on it completely for all my needs. Nextiva delivers a reliable, affordable service that delivers on its promise.
Customer service is amazing. Over the years I have spoken to the same few people and got to know them. They are nice people and very helpful. The system is simple to use but really powerful.
A special thanks to tech support for such a quick and efficient reaction to my support ticket and patience in explaining how to add an extra number. Much appreciated!
Their VOIP only works half the time. The apps on the phone rely on bad cell service. Prepare to have a lot of dropped calls, anywhere between 2 to 4 callbacks.
Our team loves to it because it makes it easier to manage and transfer calls and it leaves a professional impression on our customers. This really is a brilliant product!
My experience with Nextiva is not even ten days old, and here I am, writing a review for this company. I want people to give Nextiva a try, and escape the headaches that I endured with my previous VoIP provider. I run a travel agency, and I need to be there for customers all the time. Nextiva has given me this freedom, because I can receive calls and documents even when away from my desk. I love the concept of voicemail transcripts; I simply send them across as a virtual fax to my staff when am outside. With Nextiva, am able to get things done quicker and at a cost that is easily afforded. Call quality is good, and if I have ever had a problem with the software configuration, the technical support staff has sorted things totally painlessly. The company mentions that they pick up phones by the second ring, and in my case, theyve lived up to this assertion. I hope readers find this review useful. If communication is important for your business, then go with Nextiva, youll be surprised to find out about how much more money you can make by simply being there to take a call.
I had the pleasure of working with the Nextiva Team at my company and the customer service is fantastic, they helped me in less than an hour.
Worst ever. Nothing works, they don't have phone/fax numbers for areas and they lie, lie, lie. Don't Sign up!
Tip for consumers:
Rude customer service, sales representative is a liar and would not speak after the sale, customer service never knew what they were talking about always only sent to a video and videos only went to another video and they added additional charges into the invoice without my knowledge.
Products used:
Online phone. But was never able to use any of the other features like recording, fax, transcripts, etc
Nextiva is truly the best VoIP service because it puts everything we need all together in a simple and useful package at a good price.
Easy to work with. Customer service is very helpful, and has efficiently solved all issues that have arose in a quick manner.
They rock! They know how to make things right and work WITH you.
Account charged and dint complete the process of selecting a number, number was asigned random without consent
Moving to Nextive was a very big change for us and the customer service made it very easy to trouble shoot and adapt.
I have been with Nextiva for several years and Ive never had any problems. It is affordable. It was easy to setup and easy to maintain.
Awesome company! Dealing with Nextiva is such a refreshing experience. Every penny is well spent when working with such a professional company.
Excellent customer service. Their perfect mobile integration feature allows you to have a virtual office on-the-move.
Easy to set up. Good sound quality. Right price. Online voicemail retrieval and mobile app are awesome.
Simple, user friendly and yet packed with features that our business need.
Does everything we need at a fair price. Happy with the service and support we have received.
Our old digital system was a mess. Nextiva solved all of our problems and saved us money to boot!
Products used:
Yealink Phones
My recent contact with Nextiva didn't require a positive or negative outcome rating.
This service is great. Good rates and never any issues with the service.
Great service! I love Nextiva and can never imagine trying to run my business without them.
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Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
