Nextiva

Very clever system! All the options work together to handle the calls in such a professional way. Voice quality is also really good and call routing works exactly as it should. This plan has everything a small business needs.

Ordered the fax service. Worked fine. But when I tried to cancel fell into Nextiva Customer Service Hell. They ignored my cancellation email which was sent timely exactly per their instructions. They billed my card anyway.

They will not respond to emails sent
It takes hours to get through on phonelines
Then you get bounced around from one "department" to another

Ironic for a "communications" company to have such dismal communications.

I have reported them for fraudulent business practices and filed a fraud claim with my bank.

Thanks Nextiva for providing customer service with a live person who is willing to take the time to educate customers properly. I’m not tech savvy but I felt like someone was listening and answering in a way I could understand.

We’ve been using Nextiva's enterprise hosted VoIP service for about 7 months now and are glad we chose them. They offer advanced features which match our business needs perfectly. We can easily access and change just about any call and routing feature as needed. I have nothing but praise for them. Thank Nextiva!

We switched to Nextiva Connect after two other VOIP carriers. It was our last resort before going back to fixed line. Nextiva has been wonderful. Tech support and customer service is amazing! It’s been over 2 years now and no problems at all.

We signed up 8 weeks ago and received only great service so far. There has not any problems. The call quality is clear, even on overseas calls. Most people can’t even tell it is a VOIP call instead of a land line call. No complaints at all!

Nextiva has been a pleasure to work with. They had us set up and running a reliable line within two days and that included porting the old number. Nextiva includes many features that other companies charge for, which is just amazing.

I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.

5 stars because for doing over 3000 faxes a month, you simply cannot beat the price of $30/month. Other places will charge you much more if you break the 1000 barrier and they make money off of people doing low volume. If you want to do high volume faxing, those other services just cost too much. Nextiva doesn't have all of the robust feature of other faxing companies like viewing your faxes without downloading them, etc but in the end those features are not worth the higher price anyways.

Our 800 number was ported over to Nextiva smoothly with no interruption in service. Support has been helpful, especially when I wanted to block a couple of nuisance numbers. Best of all Im saving on my bill every month. The app is awesome too because it shows my office number on caller ID when I call from my cell. I love Nextiva!

Nextiva has proven to be a true gem for our company! Since implementing this business phone service, we've witnessed a remarkable transformation in our communication, and consequently, our overall business success.

The efficiency in call management has improved significantly. With call routing features and voicemail management, we can now ensure each call is directed to the right team and no important messages are overlooked.

Signed up mainly for the toll free number but then found all the other amazing functions and loved it. Switching to a different package was easy and managing account online is a pleasure. We've never had any tech or account issues. It just flows freely. Glad to be a Nextiva customer.

Thanks so much to Nextiva’s support team for porting my old number. All the hassles I’ve had are gone and forgotten after the tech guys helped me. My phone works smoothly now and I’m loving the service already so far and it’s only been two weeks.

I love my Nextiva phone system. We now have 2 times as many people in our office and it just makes my job better. Knowing that I can look at my phone and see if anyone is busy or if I can contact them directly. We all have our own private lines and boy it sure is wonderful.

Been using Nextiva for around 5 years and never had any problems and when I needed support, like when setting up new features, a tech support person is there and you can get proper help without having to hold forever. Thanks Nextiva for your awesome service and great products. Customer for life!

We've been using Nextiva for over two years and every so often we test other VOIP service providers just to make sure we're getting the best deal. The answer is always the same - nothing compares to Nextiva in terms of product quality and service excellence. The call attendant is great and the call settings offer something for every user, which makes it easy to meet any business' demands.

I’ve used Nextiva for my company phone and fax service since Nov. 2011. Rate is excellent and I don’t have any issues with dropped calls, and faxing (incoming or out-going) has improved (I had lots of issues with the previous company). I have cable and Nextiva took less than 20 minutes to set up. I ported my number but they gave me a temporary number to use meanwhile.

I called Nextiva with a question and they answered by the second ring. The agent spent time listening to my question and then proceeded to offer a number of possible options for me to choose from. I received an email from him with more information shortly after, and again a couple days later to ensure I was happy with the change. I like how easy the system is to use, despite all the many products, services and features offered, and it's really reliable to.

Nextiva has quick response time in dealing with any issues. Reps also follow up to make sure clients are happy and taken care of in a timely and professional manner. Great products, and customer service is priceless. Great job, Nextiva!

Nextiva is an affordable phone that just works and it is even better when you have a quality broadband internet service. They have many special features that you can activate via the online account panel. Very reasonable pricing and responsive tech help and customer service. Can’t complain!

Having been with Nextiva for a few years now, we only have good things to say. The system is set up with features exactly to our liking. Whenever we contact them with questions, it is answered in a reasonable time frame and with decent answers and suggestions. Great service always!

I was using a free talk and text program when I first started my business. Since I've switched to Nextiva, my business has exploded! I was happy to get in touch with 10 clients a day. Now I average 25 contacts each day. I am so happy I switched. Not only am I able to contact more clients, but with the note features, I can keep notes electronically rather than writing everything down. I'm a member for life.

Compared with other local Internet providers, Nextiva's service, product and pricing is very competitive. It is nice to speak to a very responsive customer service team that is located in the USA and questions are answered quickly, no hassles. Rock on Nextiva!