NordVPN

NORDvpn deliberately and randomly have several defective servers in the same IP RANGES that block many websites

Other companies provide more than one port for udp, NORDvpn far too easily blocked -

Other companies provide more than one port for tcp, NORDvpn far too easily blocked -

This company NORDvpn deliberately and randomly have several defective servers in the same IP RANGES that block many websites including the netherlands based website, the leak testing website called ipleak.com and unfortunately this company NORDvpn have support people who do not know how to fix the problem - my support ticket was closed without fixing the problem, so very unhappy customer -

VERY DISHONEST REPLY received from NORDvpn reads "real user of our service as well as to troubleshoot and resolve your issue" - my support ticket was closed without fixing the problem, so very unhappy customer - when printed the contents of all my emails sent to NORDvpn total thirty-eight A4 sized pages, fully detailing my replies to their every question with my answers including (1) "so how many hundreds and hundreds of additional times do you want your customer to flush the DNS, and to empty the CACHE" - my support ticket was closed without fixing the problem, so very unhappy customer - (2) "if you had read and did remember the content of all of my previous emails, you would know that I am NOT using the NORDvpn app, so how do you change the DNS settings when using openvpn udp on a DD-WRT router" - my support ticket was closed without fixing the problem, so very unhappy customer -

Been a member of NordVPN services since December 2021. NordVPN worked for maybe, MAYBE, a couple of months before it turned into just constant issue after issue. You contact customer support and they do everything in their power to make you feel like you are the problem and not their terrible service. Their customer support is the most inept support team I have ever had the displeasure of interacting with.

Months ago, I contacted NordVPN support because out of nowhere, nothing from the iCloud worked unless I turned off NordVPN. No downloads, no access. They claimed this was not an issue on their end and led me through HOURS of useless troubleshooting. I searched online and noticed SEVERAL HUNDRED complaints with my same issue. There was no resolution. About three months later, an update was released for the NordVPN app and magically all the iCloud services started working again. How coincidental... Yet the NordVPN team PERSISTED in telling me that the iCloud issue was on my end.

I then had to contact support again months later because the service just stopped working completely out of nowhere with zero changes made on my end; Internet searches showed that MANY people were experiencing the same exact issue as me. Support vehemently denied any issues with their service and offered tedious and unhelpful troubleshooting. Several days later, me and everyone else who was experiencing issues ALL magically stopped having issues. How crazy that every single one of us had our issues resolved days later, without doing anything on our end and yet NordVPN still claims there were no issues on their end. Not only that, but the customer support agent I dealt with, was super abrasive, condescending and wholly unhelpful.

AVOID THIS COMPANY. As soon as my plan ends, I am RUNNING to a different company.

Hi all, I just wanted to update here, I did get a response 2 weeks later, and they processed my refund a few days afterwards. It was a bit odd to me they didn't respond that it's in progress prior to the resolution, that's why I posted here.

Thank you!
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I renewed my two-year subscription on May 3rd this year and found a notification that my license 'expired' past weekend (Aug 20), when logging in again the system was askig me to renew it. I knoew this was off so I started chatting with support (helpful guy) and I found out I've been banned. He opened a ticket (ID #*******), thank you, chat support guy) and another person followed up, letting me know that
"in this case, our tools have detected your account performing potential web scraping activity. Unfortunately, your account is suspended indefinitely.

Let us know if you have any further questions.

Dionio Rubio"

I did have more questions, like why no warning (I was utulizing tool for my work scraping a domain that is owned by the company I work for--I'm happy to provide details), why are they pushing to have VPN on ALL THE TIME if there are restrictions to the use, and finally if can I get back my money for the remaining 20 months that I paid for. Dionio didn't bother to even reply to my questions for a third day in a row now.
While I understand it's their right to stop the service--not even responding to the money back request (or other questions for that matter) is simply poor service. And beyond that trying to get me to shell out more money (with a screen on my account stating nothing about the ban, just asking to renew) is plain terrible sales tactic.
I'll be posting this everywhere, until I get a response. Thanks for reading random stranger!

Have had nordvpn for almost 5 years now. Speed has usually been ok. Problem has been with massive use of memory, especially with committed memory. It's gone as high as 20 GBs by Resource Monitor, and then working memory goes up as well. Once Memory Commitment starts hitting >10GB, I lose the ability to pause, to move to another server, to basically use the vpn. I have to end the process, which also disconnects me from the internet, despite not having the kill switch activated. This started over 6 months ago. I first tried using their "chat" function, but the tech I got took a quick look at my Task Manager and condescendingly ended the conversation with, "there's no problem." I let it go, but the problem continued. Finally, ~3 months ago, I started sending notices of problems to customer service, along with screen shots of my Resource Monitor and the Ticket numbers for Diagnostics. We are now at ~50 emails back and forth and yet today there has been NO FIX! Here are the numbers at the moment ("Commit"/"Working"): Nordvpn.exe - 16,100,816KB / 1,370,334KB; nordsec-threatprotection-service.exe - 5,810,756KB / 572,384KB; nordvpn-service.exe - 851,228KB / 178,292KB. Ridiculous! And no fix in 3 months. Just the same ridiculous canned responses from customer service thanking me for reporting and assuring me that they are "there to help." NO HELP WHATSOVER! But they were very quick to assure me also that there was no refund of the remaining >1year of service I've already paid for. As soon as Proton vpn has their next special, I'll be switching and dumping nordvpn, even knowing I won't get a refund.

Terrible,terrible terrible experice,,,paid for service over 2 hours ago and still havent recieved the code to log on

Thx to Astred for emmidiate help. He helped me in the chat as I posted a question due to connectivity issues to finnish servers. Thx a lot!

Doesn't work and NordVpn agent Julieta Camero will not issue refund, stay away AND SAVE YOUR MONEY THIS IS A USELESS PRODUCT

I'd been a long time user of NordVPN, and had had issues with them renewing my membership automatically numerous time until I was 8 years in advance on my payments. I'd sorted this and managed to get the last payment refunded and they agreed to not charge me any more. Yet the direct debit requests continued, but I'd cancelled their paypal payment settings so continued to get payment declined messages from their payment provider Paddle.

Whatever, I'll always use a VPN, so left the remaining 5 years worth (about $250 worth) of service on the account.

Except the other day they simply cancelled my account and took the entire remaining credits on the account and locked me out. At first I could log in and discuss with support who said that I had been web scraping, whatever that was, and to look on pwned.com to check my email address. Nothing there.

Today I find that they've completely locked me out of my account and I cannot even discuss anything with support.

I have no idea what web scraping is, how to do it, or why you would even do it. They have provided no evidence of anything or even a salient description of what I'm supposed to have done.

I'm not a complicated user, I torrent a bit, browse the web a bit, read but not often comment on social media and never share details, my passwords are via a password manager and are incredibly long, and run antivirus checks regularly.

I have an old slow computer and an iPad which are the only things that I use to connect to the internet.

I feel that I'm really careful and safe online. My web traffic from my service provider hasn't changed at all, and when I spoke with my internet provider, they didn't know what web scraping was either.

If this can happen to me, it can happen to absolutely anyone.

I would strongly recommend that people don't sign up to pay anything recurring to NordVPN, and constantly check your bank accounts for random charges from them if you are a current user.

Most companies are fine if everything goes well. The bad companies are the ones that treat you like dirt when something goes wrong. Something went wrong with their systems and they are treating me like dirt.

It's not a good system, not good treatment of their customers, and an altogether crappy experience.

I completely don't recommend their service. It's not worth the money if anything goes wrong.

I waited 18 hours for chat to respond. When I emailed them to complain they blamed me for the chat not connecting. They told me that you needed to enter an email to get the chat to connect even when the chatbot asked me to wait while they connect me. The chatbot never said they wouldn't connect me without an email. The reason why I didn't enter an email is because the vpn service was because I typed my email address wrong. And I had to contact them to change my email. The VPN never worked anyways. The IT techs were borderline unethical in their emails when they treated me like scum. They continually blamed me, were impatient, rude and didn't have the skills to resolve a basic issue like changing emails. They didn't know how their chat system worked and blamed me for waiting 18 hours for support. I wasn't working at the time, $90 was a lot of money. When they refused to act like decent humans I forgot the "wrong email" I used and couldn't ask my bank to refund my money since I had no proof. This is what happens when they don't have gender diversity in their IT tech division. Surfshark however was amazing. The woman that picked up the call resolved my issue in under 30 seconds and was extremely polite and respectful. She had no problem locating my transaction. Many people use bitcoin and other untraceable currency or email for additional security. So the fact that she didn't need a lot of information to help me was surprising and gave me pause when the reps at Nord acted like my issues were unsolvable. They also never transferred me to a supervisor thinking I'd go away and not try to get a refund. I find that with good customer service, they're quick to get a manager involved when they think it'll be better for a customer but bad companies discourage supervisor intervention.