NordVPN

I have used NordVPN since 2017 and after one year of great quality, I struggle with lags on more than 80% of servers. Please add WireGuard protocol for routers.

Yesterday, after an update, ping times went from 20-40ms to 200+ or timed-out. Their solution: NONE!

I purchased Nord VPN because they advertised 24 hour service. (FALSE!) I am in a South Africa. I have to wait long periods of time to get a response.
I bought Nord despite it's high price, because I want something effective. Day two, my VPN started giving problems. It is almost a week now, and I am still trying to get it sorted. Getting fairly fed up! Pity, because I like the program.

Like most on here I find that their auto renew is awful. They manage to take payment from my account using expired payment info. They had attempted and failed to take payment on no less than six occasions. Most would give up after 2. Glady my bank don't charge for these. Cut and paste answers from customer service. Very predatory get 1 year for £90 wether you want it or not. Service is slow and required reconnection a fair bit. Just awful from start to finish.

Was referred to use NordVpn by a friend and got a referral link with 3 months free. Thought it was very cool at first. There was a glitch with their registration which resulted me in purchasing the service more time and not having the service for a few days. I got a standard and prepaid for a year ahead. I was trying to get my 3 months of promised free service added to my account but the customer service started saying I'm not qualified cause it's "only for new customers" well hello? I just purchased the service yesterday but there was a glitch with registration I guess this means I'm no longer a new customer because they refused to give me 3 months service "cause my name is already in the database" well you know what? That's how you know it's a scam! Very poor customer service who doesn't care but get your money and then if you have issues they don't care and they don't honor their promotions for referrals and other promos as well it's just a way to get your money and then you no longer matter as a customer. If you are not happy and didn't get what you're promised by them becomes not their issue. I definitely DON'T recommend their service and they are NOT a good service provider and will take advantage of you! Only good marketing to get your money and the sales ' Also, if hear cancelling a service after a contract is a nightmare and you'll be charged again because they mess with your auto renewal dates and it take forever to get your money back if you are lucky to ever get your money back at all!
Scam and very poor service and a questionable product! Stay away!

Watch out for their automatic renewal and billings. I initially signed up, but did not intend on purchasing an ongoing subscription. They advised me I am not entitled to a refund as per their Terms of Service.
Super unethical sales tactic. Watch out.

Crappy service.

I've had some problems with so called 'smartdns' service while using it to access Disney Plus. I've raised an issue with NordVPN support.
Their first reaction was - all problems are on my side)). Despite a fact that problem with service only arose during the peak periods. But they was deaf to my arguments and kept continuing to blame me.
As a result I've bought subscription for other VPN service and all works perfect on the same setup.
Even after this support of NordVPN stated that they have no problems on their side and can't make a compensation for me for all inconveniences.

So I can't recommend this service due to it's quality deaf and ignorant support.

You have to take about 7 steps to cancel their service. And even if you do there's a chance it might not even go through. Plus customer service is terrible they're basically automated bots. The service itself isn't very good either within the 6 months I got it I had more emails about my accounts being compromised then I ever had before.