NordVPN

Tried it thinking it had the money back guarantee. The app ended up never working while I was on vaca. So I deleted it and thought I unsubscribed.
Turns out I didn't and got dinged the 2nd month. Asked support rep to reimburse one month at least since the vpn never worked the whole 2 weeks of me trying. Basically send it wasn't their problem and no refund was available at all and had the balls to tell me I should try their other services! What a joke.

Worst customer service. VPN is trash. It didn't work. Try another company with better customer service and works

Just reiterating everyone else's responses... it's an egregious effort to cancel auto-renew and they deliberately do it, to obscure and obfuscate instead of making said process easy. Go $#*! yourselves, Nord. Take your business elsewhere, my dudes, and don't sink your money into these greedy $#*!ing $#*!s.

Watch out for this company. As others have said (wish I'd read the reviews before I tried) they make it difficult to cancel and even when you do they might still take your money for time you didn't subscribe to. Customer Support is worse than useless. You've been warned.

I ended up not using this product because it blocked everything. Their pricing on their website looks like you get 3 months free if you select a 2-year package, but that is not true - you are charged for all 27 months. Also, I selected the "Continue" button, which turned out to be a "finalize purchase" button, VERY MISLEADING. Spent over 2 hours on "chat" trying to get my "purchase" refunded. Did not work! I had to send an email to ask for the refund...still waiting. No phone support!

I updated my rating from 1 to 4 stars after the company addressed my concerns and removed my credit card information from their website. However, I did not give them a 5-star rating as this feature is not readily available on their site. If you want to have your credit card information removed, you must also make a complaint.

The following is my original review:

I have been using NordVPN, and I am satisfied with their services. However, I noticed that removing my credit card details from their website is impossible once payment has been made unless I delete my account. I have a 2-year subscription with them, but I may not renew their services if this policy remains unchanged.

The server in which my dedicated ip is was down for more than 18 hours.
This ip is essential for my work.
Nobody informed me, live chat agents lied saying everything is fine and the problem is in my device while they know that that servers are down.
It took 6 hours(!) till customer care replied to me saying there is a problem and not helping with a solution.
Also they took no responsibility while saying this is the terms of conditions so my problem.
Horrible service.

Won't renew my subscription there!

Sadly i wasnt able to resolve my request. Its fine, since i was only asking for a small extension until i am able to budget in this service. I was able to speak to a tech who was a joy to talk to. Absolutely love you all, i see now as ive just ended my first month why you waive around proudly this services awards and guarantee. Thank you Nord. Hazel. Everyone who makes the magic at nord happen. Its an honor to use what you all work so hard to roll out. :)

On an iphone you constantly have to keep logging in. They will sell you a password manager though.
On a windows machine the software hangs around too much when you're not using it. Their solution to the witeguard issue is to stay camped on port 443 and to have a few processes constantly running on your system.
And last but not least, many have experienced the software just dropping the connection without the kill switches cutting in.